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NCR Error Codes

This document lists error codes for the NCR Easypoint cash dispenser. There are over 160 error codes numbered 002 through 998 that provide information about communication errors, dispenser component issues like blocked sensors, empty or missing cassettes, jammed notes, and other malfunctions or problems that could occur with the dispenser.

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Priyank Singh
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© © All Rights Reserved
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Download as PDF, TXT or read online on Scribd
10K views

NCR Error Codes

This document lists error codes for the NCR Easypoint cash dispenser. There are over 160 error codes numbered 002 through 998 that provide information about communication errors, dispenser component issues like blocked sensors, empty or missing cassettes, jammed notes, and other malfunctions or problems that could occur with the dispenser.

Uploaded by

Priyank Singh
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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NCR Easypoint Error Codes

002
002
003
004
005
007
009
010
011
011
011
012
013
014
015
016
017
018
019
019
020
021
021
022
023
024
025
026
027
028
028
029
030
031
032
033
033
033
034
034
034
035
035
035
036
036
036
037
037
037
037
038
038
038
039
039
039

ENQ transmit timeout (FUJI)


Dispenser Not Responding (HAWK, MCDM, TCDM)
Command response receive time-out (HAWK)
Communication write failed (HAWK)
Block check character error (HAWK)
Dispenser Response Timeout (HAWK, MCDM, TCDM)
FIB (Feeder/dispenser Interface Board) jumper setting error (HAWK)
FIB not responding (HAWK, MCDM, TCDM)
Dispenser Demo Mode Jumper Setting Error
Invalid item length or thickness
FIB error recovery failure (HAWK, MCDM, TCDM)
Power Fail During Dispense (MCDM, TCDM)
Empty Cassette(S) (TCDM)
All Cassettes Out Of Service (TCDM)
Left Cassette 4 Sensor Blocked (TCDM)
Right Cassette 4 Sensor Blocked (TCDM)
Left Cassette 3 Sensor Blocked (TCDM)
Right Cassette 3 Sensor Blocked (TCDM)
Unknown error code (FUJI)
Left Cassette 2 Sensor Blocked (TCDM)
Right Cassette 2 Sensor Blocked (TCDM)
Power fail during dispense (FUJI)
Left Cassette 1 Sensor Blocked (TCDM)
Right Cassette 1 Sensor Blocked (TCDM)
Left Sensor Before RVDT Blocked (TCDM)
Right Sensor Before RVDT Blocked (TCDM)
Left Sensor Before Diverter Blocked (TCDM)
Right Sensor Before Diverter Blocked (TCDM)
Left Reject Sensor Blocked (TCDM)
Count mismatch (FUJI)
Right Reject Sensor Blocked (TCDM)
Left Sensor After Diverter Blocked (TCDM)
Right Sensor After Diverter Blocked (TCDM)
Left Eject Sensor Blocked (TCDM)
Right Eject Sensor Blocked (TCDM)
Cassette 1 not installed (FUJI)
Feed failure (HAWK)
Pick Failure (MCDM, TCDM)
Cassette 1 pick failure (FUJI)
Item mis-track at feed (HAWK)
Jam Between Cassette 1 and RVDT (TCDM)
Cassette 2 not installed (FUJI)
Item mis-track at double detect (HAWK)
Jam Between Cassette 2 and RVDT (TCDM)
Cassette 2 pick failure (FUJI)
Item mis-track at exit (HAWK)
Jam Between Cassette 3 and RVDT (TCDM)
Cassette 3 not installed (FUJI)
Delay At Exit Sensor (MCDM)
Item too long at exit (HAWK)
Jam Between Cassette 4 and RVDT (TCDM)
Cassette 3 pick failure (FUJI)
Blocked exit (HAWK)
Exit Sensor Blocked (MCDM)
Cassette 4 not installed (FUJI)
Jam Between Diverter and Exit (TCDM)
Timing Wheel Error (MCDM)

039
040
040
040
040
041
041
042
042
043
044
044
044
045
045
046
046
046
047
047
047
048
048
048
049
049
049
050
050
051
051
052
052
053
053
054
054
054
054
055
055
055
056
056
057
058
059
060
061
066
067
068
077
079
080
081
083
084
085
087
088

Too many items (HAWK)


Cassette 4 pick failure (FUJI)
Double Detect Before Picking
Jam Between Diverter and Reject (TCDM)
Timing wheel error (HAWK)
Diverter Error (HAWK, MCDM)
Note At Exit Too Long (TCDM)
Exit Count Error (MCDM)
Note At Exit Too Short (TCDM)
Bldc Motor Failure (TCDM)
Motor failure (FUJI)
Operation time-out (HAWK)
Sensor Error (TCDM)
Jam between pick & potentiometer sensors (FUJI)
Motor Failure Check 24v Power (TCDM)
Abnormal Feeding Speed (TCDM)
Calibration error (HAWK)
Exit Sensor Initialization Error (MCDM)
Jam between potentiometer and exit sensors (FUJI)
Cassette type not equal to position (HAWK)
Diverter Failed Note(S) Rejected (TCDM)
Check diverter gate (FUJI)
Diverter Failed Note(S) Ejected (TCDM)
Empty cassette(s) (HAWK)
All cassettes out of service (HAWK)
Dispenser Error Code Unknown (MCDM)
Diverter Failed During Initialization (TCDM)
Dispense Timeout (MCDM)
Sensor Error-Notes Mistracked (TCDM)
Exit sensor blocked (HAWK)
Note Skew-Check Condition Of Notes (TCDM)
Abnormal double detect in last dispense (HAWK)
Too Many Notes Requested (TCDM)
Bad Command To Dispenser (MCDM)
Too Many Notes Rejected (TCDM)
TCDM Unknown Command (TCDM)
Cassette 1 Pick Sensor Blocked (MCDM)
EPROM error (HAWK)
Unknown Dispenser Error Code (TCDM)
Potentiometer failure (FUJI)
Cassette 2 Pick Sensor Blocked (MCDM)
Potentiometer Error (TCDM)
Empty cassette(s) (FUJI)
Reject Cassette Missing (TCDM)
TCDM Dip Switch 3 Not Set Correctly (TCDM)
Warning - Cassette Missing (TCDM)
Warning - Reject Cassette Almost Full (TCDM)
Dispensing From Wrong Cassette (TCDM)
Clear Dispenser Errors Ejected Notes (TCDM)
Printer Device Error
Card Reader Device Failure
Dispensed item count not equal to requested item count
Door opened with no log-on
Telephone line and/or modem problem(s)
Modem TX/RX problems
Reversal in process
Host response Message Type 97 - invalid Sequence Number
Host response Message Type 99 - invalid request Terminal ID
Card removal display message down-load error
No Valid Cash Selections
Transaction file date error

089
090
091
095
097
098
099
100
105
106
107
108
113
114
115
116
129
130
131
132
162
960
990
993
996
997
998

Host response Message Type 96 - invalid message sequence


Host type-2 dispense amount error
Out of Service - close-out required
Modem Setup Required - External Modem
Cassette-1 empty (MCDM, TCDM)
Cassette-2 empty (MCDM, TCDM)
Cassette-3 empty (MCDM, TCDM)
Cassette-4 empty (MCDM, TCDM)
Cassette-1 low
Cassette-2 low
Cassette-3 low
Cassette-4 low
Cassette-1 zero document count
Cassette-2 zero document count
Cassette-3 zero document count
Cassette-4 zero document count
Cassette-1 Missing or Out Of Service (HAWK, MCDM, TCDM)
Cassette-2 Missing or Out Of Service (HAWK, MCDM, TCDM)
Cassette-3 Missing or Out Of Service (HAWK, MCDM, TCDM)
Cassette-4 Missing or Out Of Service (HAWK, MCDM, TCDM)
PPP not authorized or PPP Host Cutover Required
Abnormal Power Off (TCDM)
Disk free-space is low
DS5002 Keyload Failure
Speech Device Failure
Dispenser Device Failure
PinPad Device Failure

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