download full file at http://testbankinstant.

com
Chapter 1: Introduction to Marketing Research
1.

Boeing commissioned Harris Interactive, Inc. to conduct a study to determine the aircraft preferences of fliers. Boeing did
this because they understood the importance of continuously monitoring the dynamic marketplace and understanding
the needs and priorities of Boeing customers.

True
False
Type: TF
Page Ref: 35
AACSB: Reflective Thinking
LO : 1

2.
Satmetrix capitalizes on the need for "recent" marketing research by providing clients with data on a weekly basis.
Answer:
True

False
Type: TF
Page Ref: 36
AACSB: Analytic Skills
LO : 1

3.
Toyota conducted a secret market research project code-named Genesis which led to the development of the Scion line of
cars.

True
False
Type: TF
Page Ref: 37
AACSB:
LO : 1

download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

4.
The Scion line of cars was advertised through traditional channels such as network television and magazines.
Answer:
True

False
Type: TF
Page Ref: 37
AACSB:
LO : 1

5.

Quick-Track is a syndicated market research project conducted quarterly to track key consumer behavioral and
attitudinal measures for all major fast food and pizza chains in individual markets.

True
False
Type: TF
Page Ref: 38
AACSB:
LO : 1

6.
Marketing research is the systematic and objective identification, collection, analysis, dissemination, and use of
information for the purpose of assisting management in decision making related to the identification and solution of
problems (and opportunities) in marketing.

True
False
Type: TF
Page Ref: 39
AACSB:
LO : 2

download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

7.
Marketing research is classified into two areasproblem identification and problem solving research.

True
False
Type: TF
Page Ref: 40
AACSB:
LO : 2

8.
Sales analysis research is a type of problem solving research.
Answer:
True

False
Type: TF
Page Ref: 40
AACSB:
LO : 2

9.
Once a problem or opportunity has been identified, market potential research is undertaken to arrive at a solution.
Answer:
True

False
Type: TF
Page Ref: 40
AACSB:
LO : 2

download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

10.
Problem identification research provides information about the marketing environment and helps diagnose a problem.

True
False
Type: TF
Page Ref: 39
AACSB:
LO : 2

11.
The findings of problem solving research are used in making decisions that will solve specific marketing problems.

True
False
Type: TF
Page Ref: 41
AACSB: Reflective Thinking
LO : 2

12.
In the Kellogg's example given in your text, as a result of problem-solving research, Kellogg's found out that it was not
being creative in introducing new products to meet the needs of the adult market.
Answer:
True

False
Type: TF
Page Ref: 42
AACSB:
LO : 3

download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

13.
The task of marketing research is to assess the information needs and provide management with relevant, accurate,
reliable, cheap, and current information.
Answer:
True

False
Type: TF
Page Ref: 45
AACSB: Communication
LO : 3

14.
Marketing management decisions are complicated by interactions between the uncontrollable marketing variables and the
uncontrollable environmental factors.
Answer:
True

False
Type: TF
Page Ref: 45
AACSB:
LO : 3

15.
Marketing researchers are becoming more involved in decision making, whereas marketing managers are not becoming
more involved with research.
Answer:
True

False
Type: TF
Page Ref: 45
AACSB: Communication
LO : 3

download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

16.
Effective competitive intelligence is a continuous process involving the legal and ethical collection of information, analysis
that avoids unwelcome conclusions, and controlled dissemination of actionable intelligence to decision makers.
Answer:
True

False
Type: TF
Page Ref: 45
AACSB:
LO : 3

17.
It is best to do marketing research even if the resources are not available to conduct a quality project.
Answer:
True

False
Type: TF
Page Ref: 46
AACSB:
LO : 4

18.
If a firm lacks the resources to implement the findings arising from marketing research, spending the resources to conduct
the research may not be warranted.

True
False
Type: TF
Page Ref: 46
AACSB:
LO : 4

download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

19.
Marketing research suppliers can be classified as internal or external.

True
False
Type: TF
Page Ref: 46
AACSB:
LO : 5

20.
Field service organizations are limited service suppliers that specialize in interviewing or specialize in collecting data
through the mail or though personal or telephone interviewing.

True
False
Type: TF
Page Ref: 50
AACSB:
LO : 5

21.
Analytical services include designing and pretesting questionnaires, determining the best means of collecting data,
designing sampling plans, and conducting statistical analysis of quantitative data.
Answer:
True

False
Type: TF
Page Ref: 50
AACSB:
LO : 5

download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

22.
Branded marketing research products and services are specialized problem identification, data collection and analysis
procedures developed to address specific types of marketing research problems. These procedures are patented, given
brand names, and marketed like any other branded products.
Answer:
True

False
Type: TF
Page Ref: 50
AACSB:
LO : 5

23.
Operational supervisor, project manager, research director, analyst, and statistician/data processing specialist are all
positions in the marketing research field.

True
False
Type: TF
Page Ref: 52
AACSB:
LO : 6

24.
More information can be obtained from MIS than from ad hoc marketing research projects, but MIS is limited in the
amount and nature of information it provides and the way this information can be used by the decision maker.

True
False
Type: TF
Page Ref: 53
AACSB: Use of IT
LO : 7
download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

25.
DSS differs from MIS in that the DSS is more rigidly structured than the MIS.
Answer:
True

False
Type: TF
Page Ref: 53
AACSB: Use of IT
LO : 7

26.
When conducting international research, the environment prevailing in the countries, cultural units, or international
markets that are being researched, influences the way the six steps of the marketing research process should be
performed.

True
False
Type: TF
Page Ref: 55
AACSB: Multicultural and Diversity
LO : 8

27.
International marketing research is much simpler to conduct than domestic research.
Answer:
True

False
Type: TF
Page Ref: 55
AACSB: Multicultural and Diversity
LO : 8
download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

28.
Companies that base their business on the Web do not have international marketing problems.
Answer:
True

False
Type: TF
Page Ref: 56
AACSB: Use of IT
LO : 8

29.
International marketing research is expected to grow at a faster rate than domestic research.

True
False
Type: TF
Page Ref: 56
AACSB: Multicultural and Diversity
LO : 8

30.
Most marketing research is conducted for clients representing commercial firms.

True
False
Type: TF
Page Ref: 57
AACSB: Ethical Reasoning
LO : 9

download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

31.
Ethical issues arise when the interests of the stakeholders are in conflict and when one or more of the stakeholders are
lacking in their responsibilities.

True
False
Type: TF
Page Ref: 57
AACSB: Ethical Reasoning
LO : 9

32.
Marketing research has often been described as having three stakeholders.
Answer:
True

False
Type: TF
Page Ref: 57
AACSB: Ethical Reasoning
LO : 9

33.
NBC utilized Satmetrix services to obtain feedback from viewers. Which of the following is true about their relationship?
A)
Viewer feedback has been instrumental in composing and modifying scripts and storylines.
B)
NBC created the show "Will and Grace" as a result of the research results.
C)
It helps the network to learn what viewers are looking for.
D)
all of the above
D
Type: MC

download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

Page Ref: 37
AACSB: Analytic Skills
LO : 1

34.
According to the text, marketing research has become ________.
A)
global

B)
more integrative with marketing and product development
C)
real time
D)
all of the above
D
Type: MC
Page Ref: 38
AACSB: Analytic Skills
LO : 1

35.
Marketing Research, as defined by the author, is everything except ________.
A)
useful for the purpose of improving decision-making
B)
objective
C)
systematic
D)
politically biased
D
Type: MC
Page Ref: 39
AACSB:
LO : 2

36.
The procedures followed at each stage of marketing research are methodologically sound, well documented, and, as much
download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

as possible, planned in advance. The previous statement defines the ________ aspect of the definition of marketing
research.
A)
identification of information
B)
collection of information
C)
accuracy
D)
systematic
D
Type: MC
Page Ref: 39
AACSB:
LO : 2

37.
Each phase of the marketing research process is important. If in the first phase of the process the problem is identified,
what is done after that but before data is collected?
A)
Determine what information is needed, identify relevant information sources, and evaluate data collection methods
B)
Determine what information is needed, evaluate data collection methods, and analyze the data
C)
Determine the solution to the problem, identify relevant information sources and evaluate data collection methods
D)
Determine the solution to the problem, determine what information is needed, and identify relevant information sources.
A
Type: MC
Page Ref: 41
AACSB:
LO : 2

38.
________ is undertaken to help identify problems that are perhaps not apparent on the surface and yet exist or are likely to
arise in the future.
A)
Problem solving research
download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

B)
Marketing information systems
C)
Segmentation research
D)
Problem identification research
D
Type: MC
Page Ref: 39
AACSB:
LO : 2

39.
________ is a type of problem identification research.
A)
Distribution research
B)
Promotion research
C)
Market characteristics research
D)
Pricing research
C
Type: MC
Page Ref: 40
AACSB:
LO : 2

40.
Which of the issues listed below would be addressed using problem-solving research?
A)
the need to understand current cultural trends
B)
the need to determine where to locate retail outlets
C)
the need to understand changes in consumer behavior
D)
the need to understand market potential
download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

A
B
Type: MC
Page Ref: 40
AACSB:
LO : 2

41.
In the Kellogg's example given in your text, Kellogg's performed several tasks to identify their problem. Which of the
tasks below was not used by Kellogg's to identify their problem?
A)
They surveyed customers about their perceptions and preferences for cereals.
B)
They developed and tested several new flavors of cereal using mall intercept interviews with adult customers
C)
They interviewed industry experts.
D)
They spoke to decision makers within the company.
B
Type: MC
Page Ref: 41
AACSB:
LO : 2

42.
________ is conceptualized as consisting of six steps which include problem definition, developing an approach to the
problem, research design formulation, field work, data preparation and analysis, and report generation and presentation.
A)
Marketing research problem
B)
Marketing information systems
C)
The marketing research process
D)
A decision support system
C
Type: MC
Page Ref: 41
download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

AACSB:
LO : 2

43.
Which of the tasks below might be conducted by the researcher during the "problem definition" and the "development of
an approach to the problem" steps of the marketing research process?
A)
qualitative research
B)
interviews with industry experts
C)
analysis of secondary data
D)
all of the above
D
Type: MC
Page Ref: 42
AACSB:
LO : 2

44.
Which of the tasks below might be conducted by the researcher during the "problem definition," the "development of an
approach to the problem," or the "research design formulation" steps of the marketing research process?
A)
qualitative research
B)
interviews with industry experts
C)
analysis of secondary data
D)
all of the above
D
Type: MC
Page Ref: 42-43
AACSB:
LO : 2

download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

45.
The emphasis in marketing is on the identification and satisfaction of ________.
A)
market needs
B)
business needs
C)
marketing goals
D)
customer needs
D
Type: MC
Page Ref: 44
AACSB:
LO : 3

46.
In order to determine customer needs and to implement marketing strategies and programs aimed at satisfying those
needs, marketing managers need information about ________.
A)
other forces in the marketplace
B)
customers
C)
competitors
D)
all of the above
D
Type: MC
Page Ref: 44-45
AACSB:
LO : 3

47.
Marketing managers need the information provided by marketing research for many reasons. Which of the following is
not a reason to need information provided by marketing research?
A)
Consumers have become more affluent and sophisticated.
download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

B)
Competition has become more intense.
C)
Firms have become national and international in scope.
D)
All of the above are reasons to need information provided by marketing research.
D
Type: MC
Page Ref: 45
AACSB:
LO : 3

48.
Marketing research helps the marketing manager link the ________ with the ________ and the customer groups.
A)
marketing information system; environment
B)
marketing variables; marketing information system
C)
marketing variables; environment
D)
none of the above
C
Type: MC
Page Ref: 43-45
AACSB:
LO : 3

49.
________ may be defined as the process of enhancing marketplace competitiveness through a greater understanding of a
firm's competitors and the competitive environment.
A)
A marketing information system
B)
Market intelligence
C)
Competitive intelligence
D)
download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

A decision support system
C
Type: MC
Page Ref: 45
AACSB:
LO : 3

50.
Competitive intelligence ________.
A)
is a continuous process involving the legal and ethical collection of information
B)
consists of integrated systems of hardware, communications networks, and software
C)
enables senior managers in companies to make informed decisions about everything
D)
A and C are both correct
D
Type: MC
Page Ref: 45-46
AACSB:
LO : 3

51.
Which of the following is not a consideration when making the decision to conduct marketing research?
A)
the resources available to implement the research findings
B)
the consumer's attitude toward research
C)
the costs versus the benefits of research
D)
the resources available to conduct the research
B
Type: MC
Page Ref: 46
AACSB:
LO : 2
download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

52.
Which of the following statements is (are) true concerning big firms?
A)
Many firms maintain in-house marketing research departments.
B)
The marketing research department's place in the organizational structure may vary considerably.
C)
Firms with in-house research departments never use external research suppliers.
D)
Both A and B are correct.
D
Type: MC
Page Ref: 46
AACSB:
LO : 5

53.
External research suppliers can be classified as ________ and ________.
A)
full-service; limited-service
B)
limited-service; partial-service
C)
full-service; partial-service
D)
none of the above
A
Type: MC
Page Ref: 47
AACSB:
LO : 5

54.
Which of the following is not an example of a full-service supplier (Figure 1.4 in the text)?
A)
download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

customized services
B)
Internet services
C)
analytical services
D)
syndicated services
C
Type: MC
Page Ref: 47
AACSB:
LO : 5

55.
The Nielsen Television Index is a set of information of known commercial value that is provided to multiple clients on a
subscription basis. The Nielsen Index is an example of ________.
A)
standardized services
B)
customized services
C)
analytical services
D)
syndicated services
D
Type: MC
Page Ref: 47
AACSB:
LO : 5

56.
Syndicated services ________.
A)
are research studies conducted for different client firms but in a different way
B)
offer a wide variety of marketing research services customized to suit a client's specific needs
C)
specialize in one or a few phases of the marketing research project
download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

D)
are companies that collect and sell common pools of data designed to serve information needs shared by a number of
clients
D
Type: MC
Page Ref: 47
AACSB:
LO : 5

57.
Customized services ________.
A)
are research studies conducted for different client firms but in a different way
B)
collect and sell common pools of data designed to serve information needs shared by a number of clients
C)
offer a wide variety of marketing research services tailored to suit a client's specific needs
D)
specialize in one or a few phases of the marketing research project
C
Type: MC
Page Ref: 47
AACSB:
LO : 5

58.
Limited-service suppliers ________.
A)
are research studies conducted for different client firms but in a different way
B)
offer a wide variety of marketing research services tailored to suit a client's specific needs
C)
collect and sell common pools of data designed to serve information needs shared by a number of clients.
D)
specialize in one or a few phases of the marketing research project
D
download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

Type: MC
Page Ref: 50
AACSB:
LO : 5

59.

Synovate (www.synovate.com) offers several products under the TeleNation family. One of their products, TeleNation, is
a twice-a-week multi-client telephone study among households selected at random from the U.S. population. Clients are
charged based on the number of questions they ask. TeleNation is a ________.
A)

field service

B)
data analysis service
C)
analytical service
D)
branded market research product
D
Type: MC
Page Ref: 50
AACSB:
LO : 5

60.
When a firm cannot conduct an entire marketing research project in house, it must select an external supplier for one or
more phases of the project. One of the things that the firm does not need to consider or do when selecting an external
research supplier is ________.
A)
realize that the cheapest bid is not always the best bid
B)
develop criteria for selecting an outside supplier
C)
compile a list of prospective suppliers
D)
All of the above must be considered or done.
D
Type: MC

download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

Page Ref: 50
AACSB:
LO : 5

61.
There are many entry level marketing research positions available for persons with BBAs or MBAs. Which one of the
following is not an entry-level position?
A)
research analyst
B)
senior analyst
C)
operational supervisor
D)
junior research analyst
B
Type: MC
Page Ref: 51
AACSB:
LO : 6

62.
A ________ is a formalized set of procedures for generating, analyzing, storing, and distributing pertinent information to
marketing decision makers on an ongoing basis.
A)
decision support system
B)
management information system
C)
marketing information system
D)
none of the above
C
Type: MC
Page Ref: 53
AACSB: Use of IT
LO : 7

download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

63.
The definition of a(n) ________ is similar to marketing research, except that a(n) ________ provides information
continuously rather than on the basis of ad hoc research studies.
A)
decision support system (DSS); DSS
B)
management information system (MIS); MIS
C)
marketing information system (MIS); MIS
D)
none of the above
C
Type: MC
Page Ref: 53
AACSB: Use of IT
LO : 7

64.
________ are integrated systems including hardware, communications network, data base, model base, software base, and
the ________ user (decision maker) that collect and interpret information for decision making.
A)
Management information systems (MIS); MIS
B)
Marketing information systems (MIS); MIS
C)
Decision support systems (DSS); DSS
D)
none of the above
C
Type: MC
Page Ref: 53
AACSB: Use of IT
LO : 7

65.
Which of the following is not a characteristic of a decision support system?
A)
download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

"what-if" analysis available
B)
rigidly structured problems
C)
easy-to-use interactive mode
D)
all of the above
B
Type: MC
Page Ref: 53
AACSB: Use of IT
LO : 7

66.
Which of the following is true about a decision support system?
A)
DSS have been further developed to expert systems that utilize artificial intelligence procedures to incorporate expert
judgment.
B)
DSS can enhance decision-making effectiveness by using "what if" analysis.
C)
The information provided by a DSS is rigidly structured and cannot be easily manipulated.
D)
Both A and B are correct.
D
Type: MC
Page Ref: 53
AACSB: Use of IT
LO : 7

67.
According to the author of the text, international research refers to which of the following types of research?
A)
cross-cultural research
B)
foreign research
C)
multinational research
download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

D)
all of the above
D
Type: MC
Page Ref: 55
AACSB: Multicultural and Diversity
LO : 8

68.
Marketing research has often been described as having four stakeholders. These stakeholders have certain responsibilities
to each other and to the research project. Which of the following is not one of the stakeholders?
A)
the environment
B)
the public
C)
the respondent
D)
the marketing researcher
A
Type: MC
Page Ref: 57
AACSB: Ethical Reasoning
LO : 9

69.
________ features statistical programs such a Missing Values, SamplePower, Decision Time and Data Entry.
A)
MINITAB
SPSS
EXCEL

B)
C)
D)

SAS
B
download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

Type: MC
Page Ref: 59
AACSB: Use of IT
LO : 1

70.
Define and discuss problem identification and problem-solving research. Discuss how the two types of research are
related. Develop an example showing the relationship between these two types of research.
Problem identification research is undertaken to help identify problems that are perhaps not apparent on the surface and
yet exist or are likely to exist in the future. Problem-solving research is undertaken to arrive at a solution.
Type: ES
Page Ref: 39-41
AACSB: Analytic Skills
LO : 1

71.
Briefly define and discuss the six steps of the marketing research process.
Step 1: Problem Definition
In defining the problem, the researcher should take into account the purpose of the study, the relevant background
information, the information needed, and how it will be used in decision making. Problem definition involves discussion
with the decision makers, interviews with industry experts, analysis of secondary data, and, perhaps, some qualitative
research, such as focus groups.
Step 2: Development of an Approach to the Problem
Development of an approach to the problem includes formulating an objective or theoretical framework, analytical
models, research questions, and hypotheses and identifying the information needed. This process is guided by
discussions with management and industry experts, analysis of secondary data, qualitative research, and pragmatic
considerations.
Step 3: Research Design Formulation
A research design is a framework or blueprint for conducting the marketing research project. It details the procedures
necessary for obtaining the required information, and its purpose is to design a study that will test the hypotheses of
interest, determine possible answers to the research questions, and provide the information needed for decision making.
Conducting exploratory research, precisely defining the variables, and designing appropriate scales to measure them are
also a part of the research design. The issue of how the data should be obtained from the respondents (for example, by
conducting a survey or an experiment) must be addressed. It is also necessary to design a questionnaire and a sampling
plan to select respondents for the study.
Step 4: Field Work or Data Collection
Data collection involves a field force or staff that operates either in the field, as in the case of personal interviewing (inhome, mall intercept, or computer-assisted personal interviewing), from an office by telephone (telephone or computerassisted telephone interviewing), through mail (traditional mail and mail panel surveys with pre-recruited households),
or electronically (e-mail or Internet). Proper selection, training, supervision, and evaluation of the field force helps
minimize data-collection errors.
Step 5: Data Preparation and Analysis
download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

Data preparation includes the editing, coding, transcription, and verification of data. Each questionnaire or observation
form is inspected or edited and, if necessary, corrected. Number or letter codes are assigned to represent each response to
each question in the questionnaire. The data from the questionnaires are transcribed or keypunched onto magnetic tape or
disks, or input directly into the computer. The data are analyzed to derive information related to the components of the
marketing research problem and, thus, provide input to the management decision problem.
Step 6: Report Preparation and Presentation
Type: ES
Page Ref: 41-42
AACSB:
LO : 2

72.
Traditionally, marketing researchers were responsible for assessing information needs and providing the relevant
information, whereas marketing decisions were made by the managers. Discuss why the roles of marketing managers and
marketing researchers are changing.
These roles are changing and marketing researchers are becoming more involved in decision making, whereas marketing
managers are becoming more involved with research. This trend can be attributed to better training marketing managers,
the Internet and other advances in technology, and a shift in the marketing research paradigm where more and more
marketing research is being undertaken on an ongoing basis rather than in response to specific marketing problems or
opportunities.
Type: ES
Page Ref: 44
AACSB:
LO : 3

73.
What is competitive intelligence and how does it help companies in making their marketing decisions?
Competitive intelligence may be defined as the process of enhancing marketplace competitiveness through a greater
understanding of a firm's competitors and the competitive environment. This process is unequivocally ethical. It involves
the legal collection and analysis of information regarding the capabilities, vulnerabilities, and intentions of business
competitors, conducted by using databases and other "open sources" and through ethical marketing research inquiry.
Type: ES
Page Ref: 45-46
AACSB: Reflective Thinking
LO : 3

74.
Write a short essay detailing what a person or student should do to prepare for a career in marketing research.
download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

Take all the marketing courses you can.
Take courses in statistics and quantitative methods.
Acquire Internet and computer skills. Knowledge of programming languages is an added asset.
Take courses in psychology and consumer behavior.
Acquire effective written and verbal communication skills.
Think creatively. Creativity and common sense command a premium.
Type: ES
Page Ref: 51
AACSB: Reflective Thinking
LO : 6

75.
When Eric Kim came to Samsung in 1999, he realized that Samsung's basic problem lay in the brand's image. Describe the
state of Samsung's brand image at that time and discuss the actions Kim took to fix the brand image problem.
The Samsung brand was perceived to be inferior to other brands with comparable products. To dig out specific actionable
issues, Kim conducted marketing research involving focus groups, depth interviews, and surveys of channel partners and
customers. The research revealed that brand image was fuzzy and inconsistent from market to market. One reason was
that it employed 55 ad agencies. Kim consolidated advertising and sponsored big-ticket events like the Salt Lake City
Olympics in 2002, gaining quick, cost-effective global exposure.
Type: ES
Page Ref: 52-53
AACSB: Reflective Thinking
LO : 6

76.
Write a short essay explaining the differences between a marketing information system and a decision support system.
Developed to overcome the limitations of MIS, decision support systems (DSS) enable decision makers to interact directly
with databases and analysis models. The table below gives the comparison information shown in Figure 1.7 in the text.
Marketing Information System
Structured Problems
Use of Reports
Rigid Structure
Information Displaying Restricted
Can Improve Decision Making by
Clarifying Raw Data

Decision Support Systems

Unstructured Problems
Use of Models
User-Friendly Interaction
Adaptability
Can Improve Decision Making by
Using "What If" Analysis

Type: ES
Page Ref: 54
AACSB: Use of IT
LO : 7

download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

1.

TRUE

2.
FALSE

3.
TRUE

4.
FALSE

5.
TRUE

6.
TRUE

7.
TRUE

8.
FALSE

9.
FALSE

10.
TRUE

11.
TRUE

12.
FALSE
download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

13.
FALSE

14.
FALSE

15.
FALSE

16.
FALSE

17.
FALSE

18.
TRUE

19.
TRUE

20.
TRUE

21.
FALSE

22.
FALSE

23.
TRUE

24.
TRUE

25.
download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

FALSE

26.
TRUE

27.
FALSE

28.
FALSE

29.
TRUE

30.
TRUE

31.
TRUE

32.
FALSE

33.

34.

35.

36.

37.

download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

D

38.

39.

40.

41.

42.

43.

44.

45.

46.

47.

48.

49.

50.
download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

D

51.

52.

53.

54.

55.

56.

57.

58.

59.

60.

61.

62.

download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

C

63.

64.

65.

66.

67.

68.

69.

70.
Problem identification research is undertaken to help identify problems that are perhaps not apparent on the surface and
yet exist or are likely to exist in the future. Problem-solving research is undertaken to arrive at a solution.
Problem identification research and problem-solving research go hand in hand because once a problem or opportunity
has been identified, problem-solving research can be undertaken. A given marketing research project may combine both
types of research. This was illustrated in the chapter opening Boeing example. The consumer surveys identified potential
demand for smaller planes (problem identification). Subsequent research led to the introduction of the new version of the
Boeing 737, which caters to the 100 to 215 seat market (problem solving). The student should supply his/her own similar
examples.
71.
Step 1: Problem Definition
In defining the problem, the researcher should take into account the purpose of the study, the relevant background
information, the information needed, and how it will be used in decision making. Problem definition involves discussion
with the decision makers, interviews with industry experts, analysis of secondary data, and, perhaps, some qualitative
research, such as focus groups.
Step 2: Development of an Approach to the Problem
Development of an approach to the problem includes formulating an objective or theoretical framework, analytical
models, research questions, and hypotheses and identifying the information needed. This process is guided by
discussions with management and industry experts, analysis of secondary data, qualitative research, and pragmatic
download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

considerations.
Step 3: Research Design Formulation
A research design is a framework or blueprint for conducting the marketing research project. It details the procedures
necessary for obtaining the required information, and its purpose is to design a study that will test the hypotheses of
interest, determine possible answers to the research questions, and provide the information needed for decision making.
Conducting exploratory research, precisely defining the variables, and designing appropriate scales to measure them are
also a part of the research design. The issue of how the data should be obtained from the respondents (for example, by
conducting a survey or an experiment) must be addressed. It is also necessary to design a questionnaire and a sampling
plan to select respondents for the study.
Step 4: Field Work or Data Collection
Data collection involves a field force or staff that operates either in the field, as in the case of personal interviewing (inhome, mall intercept, or computer-assisted personal interviewing), from an office by telephone (telephone or computerassisted telephone interviewing), through mail (traditional mail and mail panel surveys with pre-recruited households),
or electronically (e-mail or Internet). Proper selection, training, supervision, and evaluation of the field force helps
minimize data-collection errors.
Step 5: Data Preparation and Analysis
Data preparation includes the editing, coding, transcription, and verification of data. Each questionnaire or observation
form is inspected or edited and, if necessary, corrected. Number or letter codes are assigned to represent each response to
each question in the questionnaire. The data from the questionnaires are transcribed or keypunched onto magnetic tape or
disks, or input directly into the computer. The data are analyzed to derive information related to the components of the
marketing research problem and, thus, provide input to the management decision problem.
Step 6: Report Preparation and Presentation
The entire project should be documented in a written report that addresses the specific research questions identified,
describes the approach, the research design, data collection, and data analysis procedures adopted, and presents the
results and the major findings. The findings should be presented in a comprehensible format so that management can
readily use them in the decision-making process. In addition, an oral presentation should be made to management using
tables, figures, and graphs to enhance clarity and impact.
72.
These roles are changing and marketing researchers are becoming more involved in decision making, whereas marketing
managers are becoming more involved with research. This trend can be attributed to better training marketing managers,
the Internet and other advances in technology, and a shift in the marketing research paradigm where more and more
marketing research is being undertaken on an ongoing basis rather than in response to specific marketing problems or
opportunities.

73.
Competitive intelligence may be defined as the process of enhancing marketplace competitiveness through a greater
understanding of a firm's competitors and the competitive environment. This process is unequivocally ethical. It involves
the legal collection and analysis of information regarding the capabilities, vulnerabilities, and intentions of business
competitors, conducted by using databases and other "open sources" and through ethical marketing research inquiry.
Competitive intelligence enables senior managers in companies of all sizes to make informed decisions about everything
from marketing, R&D, investing tactics to long-term business strategies. It is a crucial part of the emerging knowledge
economy. By analyzing rivals' moves, competitive intelligence allows companies to anticipate market developments rather
than merely react to them.
74.
Take all the marketing courses you can.
Take courses in statistics and quantitative methods.
download full file at http://testbankinstant.com

download full file at http://testbankinstant.com

Acquire Internet and computer skills. Knowledge of programming languages is an added asset.
Take courses in psychology and consumer behavior.
Acquire effective written and verbal communication skills.
Think creatively. Creativity and common sense command a premium.
Marketing researchers should be liberally educated so that they can understand the problems confronting managers
and address them from a broad perspective.
75.
The Samsung brand was perceived to be inferior to other brands with comparable products. To dig out specific actionable
issues, Kim conducted marketing research involving focus groups, depth interviews, and surveys of channel partners and
customers. The research revealed that brand image was fuzzy and inconsistent from market to market. One reason was
that it employed 55 ad agencies. Kim consolidated advertising and sponsored big-ticket events like the Salt Lake City
Olympics in 2002, gaining quick, cost-effective global exposure.

76.
Developed to overcome the limitations of MIS, decision support systems (DSS) enable decision makers to interact directly
with databases and analysis models. The table below gives the comparison information shown in Figure 1.7 in the text.
Marketing Information System
Structured Problems
Use of Reports
Rigid Structure
Information Displaying Restricted
Can Improve Decision Making by
Clarifying Raw Data

Decision Support Systems

Unstructured Problems
Use of Models
User-Friendly Interaction
Adaptability
Can Improve Decision Making by
Using "What If" Analysis

download full file at http://testbankinstant.com