Scribd
Upload
131 views

Question Aries

The student is conducting a survey of Jamuna Bank Ltd. (JBL) customers to assess satisfaction with the bank's real estate financing services for a school report. The voluntary and anonymous survey asks customers to rate their level of agreement with statements about various aspects of JBL's real estate financing, including interest rates, installment plans, processing times, fees, employee cooperation, and the loan settlement system.

Uploaded by

tanmoy2000
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
131 views

Question Aries

The student is conducting a survey of Jamuna Bank Ltd. (JBL) customers to assess satisfaction with the bank's real estate financing services for a school report. The voluntary and anonymous survey asks customers to rate their level of agreement with statements about various aspects of JBL's real estate financing, including interest rates, installment plans, processing times, fees, employee cooperation, and the loan settlement system.

Uploaded by

tanmoy2000
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 2

QUESTIONARIES

Dear Sir/Madam,
I am, Taslima Akter student of International University of Business Agriculture &
Technology (IUBAT), did my internship in JBL; under Loan & Advance department. This
questionnaire is part of the practicum report Real Estate Financing of Jamuna Bank Ltd.
The objective of this survey is to find out whether the customers are satisfied with the current
service level of the JBL, which helps me to make a project report successfully.
Your participation is voluntary. You may refuse to answer any question or discontinue
participation at any point.

There is no personal risk to you in responding to this

questionnaire since your identity will be known only to the Surveyor. No information
concerning respondents will be given to others.
1. Are you satisfied with the JBL Real Estate Financing?
A. Strongly Disagree
B. Disagree
C. Neither agree nor disagree
D. Agree
E. Strongly agree
2) Are you satisfied with the interest rate of JBL Real Estate Financing?
A. Strongly Disagree
B. Disagree
C. Neither agree nor disagree
D. Agree
E. Strongly agree
3) Do you think JBL quarterly Real Estate Financing Installment system perfect for you?
A. Strongly Disagree
B. Disagree
C. Neither agree nor disagree
D. Agree
E. Strongly agree
4) Do you think JBL provides you a quick service as a Real Estate Financing?
A. Strongly Disagree
B. Disagree
C. Neither agree nor disagree
D. Agree
E. Strongly agree
5) Do you think JBL Real Estate Financing loan processing time is high?

A. Strongly Disagree
B. Disagree
C. Neither agree nor disagree
D. Agree
E. Strongly agree
6) Do you accept to pay late fee charge?
A. Strongly Disagree
B. Disagree
C. Neither agree nor disagree
D. Agree
E. Strongly agree
7) Do you think JBL service charge is flexible?
A. Strongly Disagree
B. Disagree
C. Neither agree nor disagree
D. Agree
E. Strongly agree
8) Are you satisfied with the JBL credit sanction procedure?
A. Strongly Disagree
B. Disagree
C. Neither agree nor disagree
D. Agree
E. Strongly agree
9) Do you think JBL employees are co-operative?
A. Strongly Disagree
B. Disagree
C. Neither agree nor disagree
D. Agree
E. Strongly agree
10) Are you satisfied with the JBL loan settlement system?
A. Strongly Disagree
B. Disagree
C. Neither agree nor disagree
D. Agree
E. Strongly agree

Customers name

Signature of customer

You might also like