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F B Training Matrix

This document outlines a training matrix for new staff in the food and beverage department. It lists 16 areas of training including orientation, food safety, customer service, banquet service, fire safety, room service, beverage service, table setup, reservation skills, product knowledge, complaint handling, service sequence, upselling, basic first aid, food safety standard operating procedures, and service standards. For each training area, it indicates whether the staff member has been oriented, trained, retrained, or received cross-training.

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Husseiny Zakaria
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355 views

F B Training Matrix

This document outlines a training matrix for new staff in the food and beverage department. It lists 16 areas of training including orientation, food safety, customer service, banquet service, fire safety, room service, beverage service, table setup, reservation skills, product knowledge, complaint handling, service sequence, upselling, basic first aid, food safety standard operating procedures, and service standards. For each training area, it indicates whether the staff member has been oriented, trained, retrained, or received cross-training.

Uploaded by

Husseiny Zakaria
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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DATE:

NEW STAFF NAME


15. F & B SOP

14. Service Standards

13. Product Knowledge

12. Reservation & Telephone skills

11. Table Set up / equipment knowledge

10. Beverage Service

9. Guest Complaint handling

8. Restaurant sequence of service

7. Up Selling

6. ROOM SERVICE /LOUNGE SERVICE

food safety lesson5. Basic First Aid and

4. Customer Service

3. Banquet Service

safety2. Fire Safety/ work

1. F& B Orientation

Area Of Training

FOOD & BEVERAGE DEPARTMENT TRAINING MATRIX

N-OT TRAINED

T-RAINED

R-ETRAINED

C-ROSS TRAINING

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