WELCOME TO

QUALITY MANAGEMENT
MODULE
Sanjay Kumar
25th June 2008

QM Module

QM Module General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

QM Overview
Business
Scenario
:
Main Business
Scenario
Industrial companies perform quality inspections on

products at various stages in the logistics supply

chain.
They need to maintain inspection specifications,

record inspection results, and can perform

evaluations using this data.

SAP AG 1999

QM Integration
Basic
Basic data
data
Materials
Vendors
Routings
Documents
Inspection plan
Characteristics

PP

MM
Purchasing
Purchasing

Requisition
Requisition

Production
Production
planning
planning

Inventory
Inventorymgmt
mgmt

Invoice
Invoice
verification
verification

Reqt
Reqtplanning
planning
R-cut
R-cutcapacity
capacity
planning
planning

Goods
Goodsreceipt
receipt
Stock
Stocktransfer
transfer
Goods
Goodsissue
issue

QM

Warehouse
Warehouse
management
management

Inspection lot
Inspection
Inspection lot
lot

Insp. methods
Insp. catalogs

Print
Printinsp.
insp. instruction
instruction

Test equipment

Planned
Planned
Orders
Orders
Opening
Opening
period
period
Order:
Order:
--Creation
Creation
--Release
Release
--Confirmation
Confirmation
Shop
Shopfloor
floor
control
control
Capacity
Capacity
leveling
leveling
CAM

Results
Resultsrecording
recording

PM
Test
Testequipment
equipment
management
management

SD
Usage
Usage decision
decision

Shipping
Shipping
Billing
Billing

QM Overview

Planning

Inspection

Control
6

QM Overview
Quality Planning: Activities
Quality

planning

Quality

inspection

Quality

control

Quality

certificates

Quality

notifications

Test

Creating and managing the

master data that is required
(among other items) to plan
and execute quality
inspections.

equipment mgmt.

QM Overview
Quality Inspection: Activities
Quality

planning

Quality

inspection

Quality

control

Quality

certificates

Quality

notifications

Test

Determining whether the units

inspected fulfill the predefined
quality requirements.

equipment mgmt.

QM Overview
Quality Control: Activities
Quality

planning

Quality

inspection

Quality

control

Quality

certificates

Quality

notifications

Test

Implementing different
preventive, monitoring and
corrective activities.
These activities are based on the
specifications from quality
planning and the evaluations of
quality inspections and quality
notifications.
398
398
157
157

equipment mgmt.

005
005

np
np

QM Overview
Quality Certificates: Activities
Quality

planning

Quality

inspection

Quality

control

Quality

certificates

Quality

notifications

Test

Certifying the quality of a material

or product.
Quality certificates contain
specification values,
and
inspection results.

texts,

equipment mgmt.

10

QM Overview
Quality Notification : Activities
Recording the Non-Conformance
Quality

planning

Quality

inspection

Quality

control

Quality

certificates

Quality

notifications

Test

or product.
Investigation and analysis of defect
Record Cause , Task and activities ,
etc.,

equipment mgmt.

11

QM Overview
Test Equipment Management: Activities
Quality

planning

Quality

inspection

Quality

control

Quality

certificates

Quality

notifications

Test

Managing master data as well as

the planning and processing
calibration inspections for test
and measurement equipment.

30

equipment mgmt.

12

QM Module - General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

13

QM Overview
Quality Planning: Activities
Quality

planning

Quality

inspection

Quality

control

Quality

certificates

Quality

notifications

Test

Creating and managing the

master data that is required
(among other items) to plan
and execute quality
inspections.

equipment mgmt.

14

Quality Planning
Inspection Planning

Inspection Plan
Master Recipes
Basic Data
Catalog / Selected Sets
Master Inspection Characteristics
Class Characteristics
Inspection Method
Sampling Procedure / Sampling
Scheme
Work Center
Logistic Master Data
Material master QM-View
Quality Info Record
15

Quality Planning

QM Basic Data and Inspection Plan Structure

Inspection Plan Structure :

Material master
record
Vendor master
record
Customer master
record

Inspection
characteristic

Insp. plan
Header

Operation

Work center

Production
resources/tools
SAP AG 2001

16

Quality Planning
Inspection Plan :
Inspection plans is used to describe how a quality
inspection should be performed for one or more materials.
Define in the inspection plan in which order individual
inspection operations should occur and which inspection
characteristics should be inspected, using which inspection
specifications.
Inspection plans for different uses (for Example goods issue
inspection, Inprocess Inspection, Inspection during Sales etc.).

17

Quality Planning
Master Inspection Characteristic

Basic Data : Master Inspection Characteristics

Characteristic
control

What is to be inspected?

References to
master records

General data

Administrative data

SAP AG 1999

18

Quality Planning
Master Inspection Characteristics :
Inspection characteristic describes WHAT needs to be inspected.
MIC can be either Qualitative or Quantitative and intended for
repetitive use.
Catalogs & inspection Methods are assigned to MICs
Defect Catalogs are assigned in case Defect Recording is required.
Control Indicators defines the parameters for Result recording of
the MIC & Result analysis.

19

Quality Planning
Basic Data
Usage
: Usage
of Catalogs
of Catalog
Cracked
Cracked

Damaged
Damaged

Scratched
Scratched

Warped
Warped

CODING

1001
1002
1003
1004
SAP AG 2001

Warped
Damaged
Cracked
Dented
20

Quality Planning
Cat

Codes

Type

Codes

Selected

Selected

Grp

Set

Set
Codes

Defects

Defect consequences

Causes

Events

Usage decisions
Task

Characteristic attributes
21

Quality Planning
Catalog :
The catalog contains unique, non-numerical data in
the system that is defined at client or plant level.
Can define our own code groups and codes for
each catalog type.
Directly assign catalogs to master inspection
characteristics
Use the catalogs to make it easier to record inspection
results, defects, and defect locations during inspection
lot processing

22

Quality Planning
Inspection Method: General

Basic Data : Inspection Method

Qualification

What kind of inspection

is to be performed?

Texts

Validity

Classification

SAP AG 2001

23

Quality Planning
Inspection Method:
An inspection method describes how the inspection to be carried out
for an inspection characteristic.
Common family of components which are inspected under standard
specifications, norms etc can be treated as inspection method which will
be assigned to master inspection characteristic
Up to ten inspection methods can be assigned to a master inspection
characteristic, however only one inspection method can be assigned to
the planned characteristic.
Inspection method is maintained at plant level and validity from effective
date.
Inspection method identifier is optional Text, Long Text, Inspector
Qualification to be entered on data screen for every inspection method

24

Quality Planning
Quality Info Record :
When a quotation or purchase order is created, the system checks
whether a Q-info record is required and available for the combination
of material and vendor. A check is made to determine whether the
purchase order can be released
Specify a status profile for releasing the supply relationships as well as
the QM system of the material-vendor combination in the Q-info record
This facilitates the inspection or perform a goods receipt inspection
and/or source inspections

25

QM Module General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

26

QM Overview
Quality Inspection: Activities
Quality

planning

Quality

inspection

Quality

control

Quality

certificates

Quality

notifications

Test

Determining whether the units

inspected fulfill the predefined
quality requirements.

equipment mgmt.

27

Quality Inspection

Inspection Lot Creation

Result Recording

Quantitative / Qualitative / Calculated chars

Single/Multiple recording
Valuation with specification

Defect Recording : For deviation

Manual / Automatic Lot

Stock / Non-Stock relevant Lot

Manual / Auto creation

Continued with notification : Background process

Usage Decision

UD code / Stock Posting / Quality Score Calculation

28

Quality Inspection
Inspection Lot :

Inspection Lot: Business Scenario

Inspection
lot

The inspection lot represents the request to a

plant to perform a quality inspection on a
certain quantity of a material.

SAP AG 1999

29

Quality Inspection
Inspection
Lot Lot:
: General
Inspection
General
Maintenance
order
Goods
movement
Production
order

Inspection
lot

Customer
order

Quality
inspection

Delivery

Deadline
monitoring

11
10

12

9
8

3
7 6 5

Manual

SAP AG 2001

30

Quality Inspection
Inspection Process : Result Recording
QM Inspection Process: Results Recording

Event

Inspection lot

Sample determination
Enter results

Results
recording

Valuation
Completion

Defects recording

Usage decision

Evaluation

SAP AG 1999

31

Quality Inspection
Defect recording business scenario :
Defects Recording: Business Scenario

SAP AG 1999

32

Quality Inspection
Usage Decision
Effects :
Usage Decision: Effects

Vendor

Stock

Purchasing

Production

Units

Inspection stage

Statistics

Quality level
t

A B
C
D

Time

SAP AG 1999

33

QM Module : General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

34

QM Overview
Quality Certificates: Activities
Quality

planning

Quality

inspection

Quality

control

Quality

certificates

Quality

notifications

Test

Certifying the quality of a material

or product.
Quality certificates contain
specification values,
and
inspection results.

texts,

equipment mgmt.

35

Quality Certificate
Incoming
Vendor certificate against Good receipt

Outgoing
Certificate Profile
- Certificate Planning
- Certificate Processing

36

Quality Certificate

37

QM Module : General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

38

QM Overview
Quality Notification : Activities
Recording the Non-Conformance
Quality

planning

Quality

inspection

Quality

control

Quality

certificates

Quality

notifications

Test

or product.
Investigation and analysis of defect
Record Cause , Task and activities ,
etc.,

equipment mgmt.

39

Quality Notification
Notification Type

Vendor problem

Internal problem

Customer complaint

Notification Process
Automatic trigger from defect recording / Manual creation.

Predefined codes as per catalog used in

Item / Task / Activity

Catalog maintained at client level.

Task completion for notification closure

Standard report for notification.

40

Quality Notification
Elements:

Archive Link

Description

Defects analysis

Workflow

Evaluations

Q Notification

Tasks

Controlling
Status
management

Nonconformity
costs
QM costs

Actions

Quality Notification
Notification
Complaint Details
Complaint type and rejection details
Partners and Coordinator
Internal and External failures
Causes (Root Cause)
Tasks (Corrective Action )
Activities (Preventive Action)

Purpose :
To record & process
different types of
problems..
To analyze the defects &
monitor the correction of
these defects.

Task Completion and

Notification closure
Report
42

QM Module : General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment Management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

43

QM Overview
Test Equipment Management: Activities
Quality

planning

Quality

inspection

Quality

control

Quality

certificates

Quality

notifications

Test

Managing master data as well as

the planning and processing
calibration inspections for test
and measurement equipment.

30

equipment mgmt.

44

Test Equipment Management

Purpose :
To ensure that the Test Equipment ( which is used for Inspection )
continues to meet the pre-defined specifications.
Process:
Creation of
Equipment
Maintenance task list
Maintenance plan
Scheduling the Plan
Processing of Calibration order (Internal / External)
Creation of the lot
Result recording
Defect recording
Usage decision
Notification processing for any deviation.

45

QM Module : General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

46

QM Integration
Basic
Basic data
data
Materials
Vendors
Routings
Documents
Inspection plan
Characteristics

PP

MM
Purchasing
Purchasing

Requisition
Requisition

Production
Production
planning
planning

Inventory
Inventorymgmt
mgmt

Invoice
Invoice
verification
verification

Reqt
Reqtplanning
planning
R-cut
R-cutcapacity
capacity
planning
planning

Goods
Goodsreceipt
receipt
Stock
Stocktransfer
transfer
Goods
Goodsissue
issue

QM

Warehouse
Warehouse
management
management

Inspection lot
Inspection
Inspection lot
lot

Insp. methods
Insp. catalogs

Print
Printinsp.
insp. instruction
instruction

Test equipment

Planned
Planned
Orders
Orders
Opening
Opening
period
period
Order:
Order:
--Creation
Creation
--Release
Release
--Confirmation
Confirmation
Shop
Shopfloor
floor
control
control
Capacity
Capacity
leveling
leveling
CAM

Results
Resultsrecording
recording

PM
Test
Testequipment
equipment
management
management

SD
Usage
Usage decision
decision

Shipping
Shipping
Billing
Billing

QM integration
Position of QM

Quality
Management:
Integration
in logistical
processes

MM
Quality
Management

PM

PP

SD

SAP AG 1999

48

QM integration
Material Management
Manages quality information for materials, vendors
Releases vendors; Monitors their QM systems
Manages the release status of delivery relationships, for example
Vendor approval, Sample Approval etc
Evaluates vendors on the basis of quality using quality scores from
audits, goods receipt inspections, and problem notifications.
Requests quality certificates and monitors their receipt. Tracking of
vendor certificates.
Triggers source inspections to be carried out at the vendors premises
before the vendor is due to make a delivery - Source inspection.
Triggers inspections for goods movements, for example, goods receipt
Blocks payments until Inspection Lots are accepted

49

QM integration
Production Planning
Batch management
Handles inspection characteristics and setup characteristics for operations
Manages quality inspections for manufacturing orders
Handles in-process inspections during production at freely defined
inspection Points- In-process Inspection (Qty/time based)
Scrapping procedures
Triggers final inspection upon goods receipt from production
Confirms quality and quantity information for manufacturing orders
Monitors production quality with the help of control charts and determines
process capability.
Manages problems in production using quality notifications and by
processing corrective tasks

50

QM integration
Sales and Distribution
Batch allocation during delivery of finished goods
Customer Complaints Handling
Manages customer-related quality information
Triggers an inspection at shipping when the delivery is createdLot Creation thro PGI for Sales Inspection
Lot Creation thro PGR for Customer Returns
Creates quality certificates with the delivery

Plant Maintenance
Equipment related data maintenance
Calibration

51

QM Module : General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

52

Reports

53

Reports

54

Reports

55

Reports

56

Reports

57

QM Module : General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

58

Benefits
BENEFITS :
Comprehensive master data maintenance by system.
Stocks in Quality till inspection is completed.
Inspection Results are available on line, hence retrieval is
will be easy and trends/SPC of characteristics can be
viewed on line
Quality Score for vendor is based on U D.
Standardized methodology for complaint reporting and
analysis.
Calibration frequency scheduled by system for instruments.
Standard reports for analysis and review.

59

QM Module : General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

60

QM Processes
1.

QM Master Data

2.

Incoming Inspection

3.

In Process Inspection

4.

Final Inspection

5.

Stock Transfer Inspection

6.

Customer Complaints and Return

7.

Miscellaneous Inspection

8.

Calibration Inspection

61

1. QM Master Data

62

QM Master Data
Change

Create
(One time only)

(many times)

1. Material master
2. Inspection Method
3. MIC
4. Equipment Master
5. Catalog
6. Selected Set
7. Sampling Procedure
8. Inspection plan
9. Maintenance Task list
10.Quality info Record

:
:
:
:
:
:
:
:
:
:

Display
(any time)

MM01,MM02,MM03
QS31,QS32,QS33
QS21,QS23,QS24
IE01,IE02,IE03
QS41,QS42
QS51,QS52
QDV1,QDV2,QDV3
QP01,QP02,QP03
IA01,IA02,IA03
QI01,QI02,QI03

63

2. Incoming Inspection

64

Incoming Inspection
Incoming Insp
GR-MIGO Posting by MM
Inspection Lot : Type 01
created and viewed thro
QA32
Result Recording
(QE51n) for inspection
characteristics

Defect Recording
in RR

Resul
t

Not
Ok

OK
Usage Decision (QA11)
- Stock Posting
- Quality Score updation
- UD code Valuation
- Inspection lot completion

Notification
Creation (QM01)
Background

Quality
Notification

Notification
processing (QM02)

Notification
Closure
65

3. In-Process Inspection

66

In-process Inspection
In-process Materials

Order create by PP
Inspection Lot : Type 03
created and viewed thro
QA32
Result Recording
(QE51n) for inspection
characteristics

Defect Recording
in RR

Resul
t

Not
Ok

OK

Valuation is required on each

recording

Lot Usage Decision

Notification
Creation (QM01)
Background

Quality
Notification

Notification
processing (QM02)

Notification
Closure
67

4. Final Packing Inspection

68

Final Inspection
Final Inspection
GR Posting by PP
Inspection Lot : Type 04
created and viewed thro
QA32
Result Recording
(QE51n) for inspection
characteristics

Defect Recording
in RR

Resul
t

Not
Ok

OK
Usage Decision (QA11)
- Stock Posting in Silo
- Quality Score updation
- UD code Valuation
- Inspection lot completion

Notification
Creation (QM01)
Background

Quality
Notification

Notification
processing (QM02)

Notification
Closure
69

5. Stock Transfer Inspection

70

Stock Transfer Inspection

Plant to Plant
Stock Transfer
GR Posting by MM
Inspection Lot : Type 08
created and viewed thro
QA32
Result Recording
(QE51n) for inspection
characteristics

Defect Recording
in RR

Resul
t

Not
Ok

OK
Usage Decision (QA11)
- Stock Posting
- Quality Score updation
- UD code Valuation
- Inspection lot completion

Notification
Creation (QM01)
Background

Quality
Notification

Notification
processing (QM02)

Notification
Closure
71

6. Customer complaint
and Returns

72

Customer Rejection
Create Return Sale Order
by SD thro VA01
Post Goods Receipt to
storage loc using VL01n
for Inspection lot creation.

Classification of
customer
complaint

Inspection Lot : Type 05 created

and viewed thro QA32

Result Recording for

investigation finding
Notifications Process contains :
Customer Details / Sale order
Complaint type and rejection
details
Partners and Coordinator
Internal and External failures
Causes (Root Cause)
Tasks (Corrective Action )
Activities (Preventive Action)

Usage Decision
for the Lot

Defect
Recording
Create Notification
Task Completion and
Notification closure

Generate Report

73

Customer complaint

Notification Raised
by SD
Notifications Process contains :
Customer Details / Sale order
Complaint type and rejection
details
Partners and Coordinator
Internal and External failures
Causes (Root Cause)
Tasks (Corrective Action )
Activities (Preventive Action)

Send to Concerned
Personnel for actions

Task Completion and

Notification closure

Generate Report

74

7. Miscellaneous Inspection

75

Miscellaneous Inspection
Miscellaneous Inspection
(Audit/Reverse Engg)
Manual Lot Creation
using QA01
Manual Lot origin :Type 89
created and viewed thro
QA32
Result Recording (QE51n)
for inspection
characteristics

Defect Recording
in RR

Resul
t

Not
Ok

OK
Usage Decision (QA11)
- Quality Score updation
- UD code Valuation
- Inspection lot completion

Notification
Creation (QM01)
Background

Quality
Notification

Notification
processing (QM02)

Notification
Closure
76

8. Calibration Inspection

77

Internal Calibration
QC Equipment

Calibration Order
Searching thro IW39

Master
Master Data
Data ::
Equipment
Equipment Master
Master :: IE01,IE02,IE03
IE01,IE02,IE03
Maintenance
Maintenance Task
Task list
list :: IA01,IA02,IA03
IA01,IA02,IA03
Maintenance
Maintenance Plan
Plan :: IP41
IP41
Scheduling
Scheduling :: IP10
IP10

Inspection Lot list :Type 14

created and viewed thro
QA32
Result Recording (QE51n)
for inspection
characteristics

Defect Recording
in RR
Not
Ok

Resul
t

Notification
Creation (QM01)
Background

Quality
Notification

OK
Usage Decision (QA11)
- UD code Valuation
- Inspection lot completion

Notification
processing (QM02)

Notification
Closure
78

External Calibration
Lab Equipment
to be calibrated by external
Calibration Order Searching thro IW39
Calibration Order Processing thro IW32

Master
Master Data
Data ::
Equipment
Equipment Master
Master :: IE01,IE02,IE03
IE01,IE02,IE03
Maintenance
Maintenance Task
Task list
list :: IA01,IA02,IA03
IA01,IA02,IA03
Maintenance
Maintenance Plan
Plan :: IP41
IP41
Scheduling
Scheduling :: IP10
IP10

Create Purchase Order and

Gate Pass by MM thro ME21N

Defect Recording
in RR

Create service entry sheet by

MM thro ML81N
Inspection Lot list :Type 14
created and viewed thro QA32
Result Recording (QE51n) for
inspection characteristics

Not Ok

Resul
t

Quality
Notification

OK
Usage Decision (QA11)
- UD code Valuation
- Inspection lot completion

If Inspection Lot not required

Notification
Creation (QM01)
Background

Service Entry Sheet completion /

MIRO Processing by QM

Notification
processing (QM02)

Notification
Closure
79

Thank you

80