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TQM Course Plan-Applicable

The document outlines the course plan for a Total Quality Management course. The course will cover 11 topics related to TQM including the role of leadership, customer perception of quality, employee involvement, continuous process improvement, supplier partnership, performance measurement, information technology, quality management systems, quality function deployment, and statistical process control. Some key concepts that will be discussed are the Deming philosophy, ISO standards, customer feedback, process improvement methods like Kaizen and Six Sigma, and quality tools like control charts and Pareto diagrams. The course aims to provide students with an introduction to total quality management and the strategic approach to continuous improvement.

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38 views2 pages

TQM Course Plan-Applicable

The document outlines the course plan for a Total Quality Management course. The course will cover 11 topics related to TQM including the role of leadership, customer perception of quality, employee involvement, continuous process improvement, supplier partnership, performance measurement, information technology, quality management systems, quality function deployment, and statistical process control. Some key concepts that will be discussed are the Deming philosophy, ISO standards, customer feedback, process improvement methods like Kaizen and Six Sigma, and quality tools like control charts and Pareto diagrams. The course aims to provide students with an introduction to total quality management and the strategic approach to continuous improvement.

Uploaded by

taz_taz3
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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COURSE PLAN

Department of Civil Engineering


MEM Evening Program

TOTAL QUALITY MANAGEMENT

Course Instructor: Dr. Muhammad Asim

S.No.

1.

TOPICS

Introduction
Definition
Basic Approach
Gurus of TQM
TQM Framework
Defining quality
Historical Review
Benefits of TQM

2. Role of Leadership in TQM Implementation


Definitions
Characteristics of quality Leaders
Leadership Concepts
The Seven Habits of Highly Effective People
Ethics and Role of Leaders
The Deming Philosophy
Quality council and Strategic Planning
3. Customer Perception of Quality
Who is the Customer?
Feedback using Customer Complaints
Translating Needs into Requirements
4. Employee Involvement
Motivation
Team work and empowerment
Suggestion System
Recognition and Reward System
Performance Appraisal
5. Continuous Process Improvement
Process
The Juran Trilogy
Types of Problems
The PDSA Cycle
Kaizen
Reengineering
Six-Sigma

6. Supplier Partnership

S.No.

TOPICS

Course Code: EM 511

Principles of Customer/Supplier Relations


Partnering
Sourcing
Supplier Rating, Selection and Certification
7. Performance Measure
Basic Concepts
Performance Measure Presentation
Malcolm Baldrige National Quality Award
8. Information Technology
Computers and the Quality Function
The Internet and Other Electronic Communication
Information Quality Issues
Technologies of the Future
9. Quality Management Systems &
Environmental Management System
Benefits of ISO Registration
ISO 9000 Requirements
Implementation & Documentation
Introduction to ISO 14000 Series Standards
Concepts & Requirements of ISO 14001
Benefits of EMS
10. Quality Function Deployment
Introduction
The QFD Team
Benefits of QFD
11. Statistical Process Control
Pareto Diagram
Process Flow Diagram
Cause-and-Effect Diagram
Check Sheets
Histogram
Statistical Fundamentals
Introduction to Control Charts
Introduction to Taguchis Loss function and S/N
(Signal to Noise) ratio

Recommended Books
1. Quality Management for Organizational Excellence: Introduction to Total Quality
David L.Goetsch Stanley Davis
Seventh Edition, Pearson Education Limited, 2014
2. Total Quality Management
Juran, Joseph M and Godfrey, A. Blanton
McGraw Hill Publishers
Edition 2001
3. Hoshin Kanri: The Strategic Approach to Continuous Improvement
Hutchins, David
Ashgate Publishing, Edition 2008

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