Scribd
Upload
135 views

International Academy of Management and Economics

This document contains a course syllabus for a Total Quality Management class. It provides details on the course description, objectives, teaching strategies, contents, grading, and references. The course aims to introduce students to fundamental concepts of statistical process control, quality management approaches like Six Sigma, and applying these concepts in industry. Over 14 sessions, it will cover topics such as quality improvement techniques, statistical concepts, control charts, probability, quality costs, and certification standards. Students will be evaluated based on class participation, exams, quizzes, homework, and a project. The professor is Pedrito A. Salvador and the course references several quality management textbooks.

Uploaded by

Ped Salvador
Copyright
© © All Rights Reserved
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
135 views

International Academy of Management and Economics

This document contains a course syllabus for a Total Quality Management class. It provides details on the course description, objectives, teaching strategies, contents, grading, and references. The course aims to introduce students to fundamental concepts of statistical process control, quality management approaches like Six Sigma, and applying these concepts in industry. Over 14 sessions, it will cover topics such as quality improvement techniques, statistical concepts, control charts, probability, quality costs, and certification standards. Students will be evaluated based on class participation, exams, quizzes, homework, and a project. The professor is Pedrito A. Salvador and the course references several quality management textbooks.

Uploaded by

Ped Salvador
Copyright
© © All Rights Reserved
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
You are on page 1/ 6

International Academy

of Management and Economics


Noli Santos International Tower, 1061 Metropolitan Ave. San Antonio Village
Makati City, Philippines

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

BSBA PROGRAM
MGT 007-A
COURSE SYLLABUS

Total Quality Management

Professor: Pedrito A. Salvador


E-mail Address: [email protected]
Cell No. 63 09081189848

Course Description:
Quality became an important business issue because of the fall of American
competitiveness in world markets. No management issues since the Scientific
Management has had the impact of the quality movement. The total quality management
(TQM) approach is increasingly used by organizations to improve their operations and
the processes used in all functional areas of their organizations. TQM has become
popular because it attempts to improve product/service quality, productivity, and
competitiveness by improving communications with customers and suppliers and within
organizations.
The need for learning and understanding the principles of total quality has become
increasingly obvious in recent years. TQM is a comprehensive approach requiring
lengthy and extensive education and training programs within organizations.
Use of various methods and recent developments of quality control (such as
QA/QC, Deming and TQM) are covered in detail. Quality in design and planning is
stressed as equally important to quality in the constructed project and quality in
production of goods and services" Finally, this course takes an in-depth approach in
order to teach students the basic principles and tools associated with TQM and
familiarizes them with quality control techniques, quality assurance issues and quality
management methods.

Course Objectives:
1. Provide an introduction to the fundamental concepts of statistical process control, total
quality management, six sigma and the application of these concepts, philosophies, and
strategies to issues arising in government and industry.
2. Enhance the students understanding of the complexities of statistical analysis and
control-chart interpretation and their work-place application.
3. Provide skills in diagnosing and analyzing problems causing variation in
manufacturing and service industry processes.
4. Provide a basic understanding of "widely-used" quality analysis tools and techniques.
Create an awareness of the quality management problem-solving techniques currently in
use.

Teaching Strategy:
Material will be presented using a variety of teaching approaches including lectures, inclass exercises, homework, case analysis and presentation, and class discussion of
assigned readings. When possible a cooperative, student-centered learning approach will
be utilized to enable a high level of student involvement.

Course Contents:
Session 1: Introduction

Quality basics and history


Quality advocates
Quality improvement
Total Quality Management

Deming
Juran
Crosby
Quality Management

Session 2: Quality Improvement Techniques

Pareto Diagrams
Cause-Effect Diagrams
Scatter Diagrams
Run Charts
Cause and Effect Diagrams

Session 3: Statistical Concepts

Definitions
Measures of Central Tendency
Measure of Dispersion
Concepts of Population and Samples
Normal Curves

Session 4: QUIZ
Session 5: Control Charts for Variables

Definitions
Variation: Common vs. Special Causes
Control Chart Techniques
X-bar and R chart Correlation
X-bar and S charts

Session 6: Control Chart Interpretation and Analysis

Using Charts to Pinpoint Problems

Process Capability

Other Variable Control Charts

Individuals and Moving Range Charts


Moving Average and Moving Range Charts
Charts for Individuals
Median and Range Charts

Session 7: Mid- Term Examination


Session 8: Fundamentals of Probability

Basic Concepts and Definitions


Discrete Probability Distributions
Continuous Probability Distributions

Session 9: Control Charts for Attributes

Definitions
Control Charts for Non-conforming Units
Control Charts for Counts of Non-conforming Units
Reliability

Product Life Cycle


Measures of Reliability

Session 11: QUIZ


Sssion12: Quality Costs

Quality Cost Measurement


Utilizing Quality Costs for Decision-Making
Advanced Topics

Quality Function Deployment


Design of Experiments

Session 13: Quality Systems: ISO 9000, Six Sigma

Certification Requirements
Evolving Standards
Benchmarking and Auditing
Reaching World Class Standards

Session 14: Final Examination

Grading:
Element
Class participation
Exams (2)
Quizzes(2)
Homework
Project Research

Points
15
30
20
15
20

Total

100

ATTENDANCE/PARTICIPATION: I recommend you come to each class session. I


appreciate your presence and active participation during each class period. Your
willingness to share your personal insights enhances course value for all students.
EXAMS/QUIZZES: You should expect two exams (15 points for a midterm and 15
points for a final exam). Scheduled quizzes (20 points) on reading assignments and
problems will be given twice this term. Missed quizzes and late homework earn scores of
0.
PROJECT: (20 points) I will ask you to make a project research over the course of the
semester. . They are also intended to give you an opportunity to further improve your oral
presentation skills.
HOMEWORK: (15 points)
I ask you to adhere to the following guidelines:
1) I expect all homework submissions to be typed. I recommend you do all charts and
graphs in MS Excel.
2) Precede every homework answer with a restatement of the homework question.
3) Show all work. Indicate intermediate steps you took to arrive at each answer.
I encourage you to form and work in study groups to do homework problems. I have
found discussion within study groups contributes to overall understanding. A cautionary
note, I expect you to do your own self- study. You should use your group as a means to
help you hurdle specific problem areas, not to replace your own problem-solving thought
REFERENCE TEXT:
-Terry L. Richardson. Total Quality Management, Delmar

Publishers 1997.

-James Evans and William Lindsay. Management and Control of Quality.


Southwestern College Publishing
-TQM Reference Manual
-Donna C. Summers, Quality Control, 4th Edition, Prentice Hall, 2006

You might also like