MODULE 1

OUR NEW WORK PLACE

“This is no time for complacency”

• What issues and concerns complicate the new workplace?
• What are organizations like as work settings?
OUR NEW WORK PLACE

Key Issues and Concerns

MODULE GUIDE 1.1

 Failure of ethics and corporate governance

are troublesome
 Globalization and job migration are
changing the world at work
 Diversity and discrimination are continuing
social priorities
 Talent and intellectual capital drive high
performance organizations
KEY ISSUES AND CONCERNS

Ethics and Corporate Governance

 Ethics
 A code of moral standards of conduct for what
is “good” and “right” as opposed to what is
“bad” or “wrong”.
 Corporate Governance
 The active oversight of management
decisions, corporate strategy and financial
reporting by the Board of Directors
KEY ISSUES AND CONCERNS

Ethics and Corporate Governance

 Ethical Issues and Concerns

 Failures of Business Leaders
 Enron
 WorldCom

 Failures in Corporate Governance

 Board of Directors
 Board of Trustees
KEY ISSUES AND CONCERNS

Globalization

 Globalization
 The worldwide independence of resource flows,
product markets and business competition.
 Global Outsourcing
 Purchasing products or subcontracting labor to
foreign countries.
 Job Migration
 The shifting of jobs from one country to another.
KEY ISSUES AND CONCERNS

Diversity

 Workforce Diversity
 The composition of a workforce in terms of
differences among the members, such as gender,
age, race, ethnicity, religion, sexual orientation,
and able ness.
 Discrimination
 The holding of negative, irrational attitudes
regarding people who are different from us.
KEY ISSUES AND CONCERNS

Diversity
 Women are 47% of the U.S. workforce and hold 50.3%
of managerial jobs.
 African-Americans are 13.8% of the workforce and hold
6.5% of managerial jobs.
 Hispanics are 11.1% of the workforce and hold 5% of
managerial jobs.
 Women hold 14.7% of board seats at Fortune 500
companies; women of color hold 3.4%.
 For each $1 earned by men, women earn 76 cents;
African-American women earn 64 cents; Hispanic
women earn 52 cents.
KEY ISSUES AND CONCERNS

Diversity

 Prejudice
 The display of negative irrational attitudes
toward women and minorities.
 The Glass Ceiling
 An invisible barrier limiting career
advancement among women and minorities.
KEY ISSUES AND CONCERNS

Intellectual Capital

 Intellectual Capital
 The collective brainpower or shared
knowledge of an organization’s workforce.

Intellectual Capital =
Competency X Commitment
KEY ISSUES AND CONCERNS

Intellectual Capital

 Knowledge Workers
 Minds and intellect are key assets to employers
 Free Agent Economy
 People change jobs more often and many work as
independent contractors for a mix of employers
 Self Management
 The ability to understand oneself, exercise initiative,
accept responsibility and learn from experience.
KEY ISSUES AND CONCERNS

Intellectual Capital

 Shamrock Organization
 operates with a core group of full-time long-
term workers supported by others who work
on contracts and part-time employees.
OUR NEW WORK PLACE

Organization as a Workplace
MODULE GUIDE 1.2

 Mission statements express the purposes of

organizations
 Organizations are open systems that interact
with their environment
 Organizations create value for customers and
clients
 Productivity is a measure of organizational
performance
 Organizations are changing as society changes
OUR NEW WORK PLACE

Organization as a Workplace

 Organization
 A collection of people working together to
achieve a common purpose
 Organization Purpose
 To provide society with good and services
 Mission Statement
 A description of the organization’s purpose,
goals, values and priorities.
ORGANIZATION AS A WORKPLACE

Purpose
Ben & Jerry’s Mission Statement

Product Mission
To make, distribute, and sell the finest quality all natural ice cream... promoting
business practices that respect the earth and the environment.

Economic Mission
To increase value for our stakeholders and expand opportunities for
development and career growth for our employees.

Social Mission
To initiate innovative ways to improve the quality of life locally, nationally, and
internationally.
ORGANIZATION AS A WORKPLACE

Environment

 Open System
 Transforms resource inputs from the
environment into product outputs
ORGANIZATION AS A WORKPLACE

Value

 Value Chain
 The sequence of events through which
customers create value for their customers
and clients
ORGANIZATION AS A WORKPLACE

Performance

 Performance
 Productivity
 The quantity and quality of work relative to
resources used. Often expressed as a ratio of
output / input.
 Efficiency
 An input measure of the cost of resources
consumed.
 Effectiveness
 An output measure of goal accomplishment.
ORGANIZATION AS A WORKPLACE

Performance
ORGANIZATION AS A WORKPLACE

Change
 Key Transitions in Organizations
 Less “command-and-control” Traditional top-down
ways are proving inadequate. The old “do as I say”
bosses are giving way to new “how I can help you”
ones.
 Involvement and participatory work settings. The
goals are to rally knowledge, experience, and
commitment of all workers.
 Commitment to teamwork. Today’s organizations
are less vertical and more horizontal in focus. They
are more driven by teamwork, pooling talents for
creative problem solving.
ORGANIZATION AS A WORKPLACE

Change
 Key Transitions in Organizations

 Emphasis on technology Changes in computer and

information technology bring continuous
opportunities. Technology keeps changing the ways
organizations operate and people work.
 New workforce expectations A new generation of
workers is more informal and less tolerant of
hierarchy. The new generation tends to value
performance merit over status and seniority.
 Organizations gain by actively helping people
balance work and personal affairs.
MANAGEMENT TIPS

New workplace survival skills :

• Mastery: You must be good at something, to contribute something of value

to your employer.

• Contacts: You must get to know the people who can help you get things
done.

• Entrepreneurship: You must be willing to take risks, spot opportunities,

and step out to engage them.

• Love of technology: You must embrace technology, and be willing and able
to fully utilize IT.

• Marketing: You must create a positive impression, and communicate well

your successes and progress.

• Passion for renewal: You must learn and change continuously, to update
yourself for the future.