SCDL Assignment : Human Resource Management 1

Trade union is a group of two people who come to strengthen their bargaining position. 
ANS False 

What is the concept of groups of employees working towards different goals with little knowledge of other
functions or understanding of overall goals of the organisation? 
ANS Compartmentalisation 

Most HRD audit are due to failures of ________. 

ANS Implementation 

Which system emphasis a lot on the need to motivate people 

ANS Human Resourse Development 

The human resource department should move out from routine transactional activities and let IT take care of their
activities. 
ANS True 

Whose development plays an integral part in a Company today. 

ANS Employee 

While evaluating ________ jobs, where nature of work is difficult to be expressed in quantifiable numbers. 
ANS manegerial 

A major reason for resistance to re-engineering is a challenge to the existing ________. 

ANS hierarchy 

What are the prerequisites for the perfect functioning of management participation in trade unions 
ANS The union should be well organised with sounds rules , the coverage of items for discussion & participation
should be pre -set , both parties should have implicit faith in information supplied by the other 

The modern HR function has HRD at its core. 

ANS True 

Match The Following 

Job analysis -- It is one of the job evaluation process which finds out relevant facts
Non- quantitative job evaluation category .
Quantitative job evaluation Point system and factor comparison methods are placed under such category
The beneficiaries to business firms by job evaluation
It enables Cos. to get data in local wage surveys to establish job
classification

The major issue to be resolved while framing ________ philosophy is whether to promote largely from whithin the
organisation or to hire people from outside at all levels. 
ANS Recruitment 

A programme that allows flexible entering & learning (the organisation) times for the employees is known as - 
ANS Flexitime 

A strong ________ can have a lasting effect and provide sustenance to an organisation. 
ANS Culture 

Name the process in the development of managerial personnel. 

ANS Performance planning , Performance appraisal , Coaching 

Name the basic appraisal qualities: 

ANS Action , Judgement , Alertness 

The "Zero defects" concept defined TQM as - 

ANS The system to be used is prevention. 

After the world War II, 'Made in Japan' became a synonym for shoddy goods, but the TQM concept put it on the
map. 
ANS False 

What is that describes the duties of the job, authority relationship, skills requirement, conditions of work etc. 
ANS Job analysis 

Politician as the custodian of the nation has the responsibility to protect the interest of all the parties envolved in
the process of organisation 
ANS False 

What is concerned with developing a pool of candidates in line with the human resources plan 
ANS Recruitment 

The final step in manpower planning is to ensure that the supply will match the demand in future. 
ANS False 

Under ________ method jobs are arranged from highest to lowest, in order of their value to the organisation. 
ANS ranking 

The belief that a human resource, when put through different management development programmes, is
converted into a good management resources is supported by which common approach? 
ANS Manufacturing approach 

In indian since the liberalisation process in 19991, FDI flows have developed each year & exports are up by more
than ________ 
ANS 0.5 

Job performance refers to :- 

ANS The actual achievements compaired with the objectives of the job. 

What are the limitations of HRD Audits? 

ANS Becoming more of a political game than a genuine effort for improvement. , Failures of implementations ,
Does not give evaluation of indiveduals but focuses on unit & systems 

Union leaders at different levels & at federatoins are elected on ________ 

ANS democratic principle 

What was the key essential objective of the changed economic policy at the global level 
ANS to integrate the Indian economy with the world economy, 

The degree to which an individual possess the innate quality of breath of mind is the most direct indication of the
individual's ultimate potential. ANS True 

Eight members is considered to be the norm as to the no. of members constituting a QC- 
ANS True 

Name the first three phases that make up the process of the feedback exercise - 
ANS Participants orientation , Questionnaire distribution , Monitoring & follow up

The Finance Minister also expressed the government's intention to eventually raise total resource allocation for
education to how much percent of the GDP in a phased manner? 
ANS 0.05 
Name the Integrative framework that identifies three paths through which HR practices can contribute to business
performance: 
ANS By building organisational capabilities , By improving employees satisfaction , By shaping customers and
shareholders satisfaction 

Every employee also has a succession plan to him, which is also known as - 
ANS Shadow planning 

In the career development cycle, which stage ideally starts when a new emploee joins an organisation and finds a
big gap between what the ideal organisation should be and what it is? 
ANS Exporatory stage 

Ulrich (1994) says:The idea of utilising human resource as aa strategic business partner is still at a level of
________ rather than reality.  ANS Rhetoric 

Experience has shown HRD audit has tremendous impact on business in areas like: 
ANS strategic Planning , role clarity , Streamlining practices 

SCDL Assignment : Human Resource Management 2

Such a first attempt was made by the Congrece Government, but who was the main person behind such a
revolution in policies? 
ANS Narasinha Rao 

Long range planning are beyond eight years 

ANS False 

360 -Degree Feedback enhances the quality of ________ decisions. 

ANS HR 

In order to attain the support of Line Managers many organisations have formulated Training Committees or
Management Development Committee, membership consists of - 
ANS Mostly of Line Managers , The Chief Executive or a very senior managers take up the role of
Chairman , Training Managers is the member-Secretary in such committee. 

One of the importance of HRD is 

ANS Role clarity 

HRD audit is a comprehensive evaluation of the current HRD strategies, structures etc. 
ANS True 

The differences in which kind of faiths among the people is hurdle in the HRD 
ANS Religious 

Career planning is essentially the process of aligning the career needs of the employee with the organisational
career opportunities 
ANS True 

________ assignment can also be recommended for career development. 

ANS Rotational 

What are judgments of characteristics, traits of employees & impact of these characteristics & traits on their
performance. 
ANS Appraisals 

Workers and trade unions never praticipate in the management of human resources 

ANS False 
Some organisations use ________ & committee management as techniques of training & devlopment for flexitime
systems 
ANS Job rotation 

During the pre-reform period what was the industrial growth during the 1950-60 period essentially 
ANS 7% to 9% 

Through the BPR Programme an experience a sense of ownership in a company only if the organisation believes in
ANS Caring ( honest & open communication & mutual support) , Sharing (with teams having a common
objectives) , Daring (encouraging enterpreneuial adaptation capabilities) 

360 - Degree Appraisal is to get a broad assessment of an individual from different sources, following factors need
to be watched at this stage - 
ANS Individual learning , Organisational learning , Improved Individual behaviour 

Ranking system measures each job in comparison with other jobs in terms of the relative importance of the
following factors: 
ANS Supervision & leadership , Co-operation & association outside the line of authority , Probability &
consequences of errors 

Potential refers to the likelihood of the job holder making a future contribution to the employing organisation. 
ANS True 

What are the major advantages of a Generic Benchmarking Technique? 

ANS It is readily transferable , New practices, earlier implemented in an entire industry can be brought in, giving
an organisation an edge over its rivals. , Proven systems can be implemented with minimal modification 

The HRD outcomes can influence the organisation's business goals which may be in terms of - 
ANS Higher productivity , Satisfied customers , Satisfiedstockholders 

What are the objectives of a quality control programme? 

ANS Improvement in standard of goods with very little increase in cost of production , Improvement in
minimizing wastages. , Conformance with desired standards. 

________ is known not to hold overly one-sided views. 

ANS Judgement 

List the measures to overcome the HRD problems in India 

ANS Govt. to take steps to alleviate poverty , Govt. to take steps to accelarate economic development , People
to practice religious tolerance 

An urgency motivation can be explained by a situation where dynamic profitable organisations foresee a crisis and
initiate a radical transformation by breaking status barriers & restructuring organisational relationships. 
ANS True 

Participation of management' representatives in the trade unions meetings particularly at the time of industrial
dispute help both the parties - 
ANS To exchange their contradictory views 

Why Companies go for HRD Audit? 

ANS Promoting Professionalism 

If employee fedrations & unious are mismanaged they- 

ANS Disrtub the smooth functioning & growth of organisations , affect industrial peace , affect effective
management of personnel 
Under HRD, name the factors that act as motivating forces 
ANS Job enrichment , Informal organisation , Participative management 

________ means providing the employee with necessary tools & authority to overcome obstacles to achieving
goals. 
ANS Employee empowerment 

A________ having openness, trust, authenticity as its bed rock is highly suitable for 360 - degree appraisal. 
ANS Culture 

Every HRD system developed by an organisation should be based on the following elements of HRM. Those are: 
ANS Suitable compensation plan , Selection of the right people , Good performance appraisal system 

Transfer of technology does not mean merely shifting technology from one plance to another 
ANS True 

If supply of labour is higher than demand, which factor would be relatively low? 
ANS Wage 

What are the action steps for effective Benchmarking? 

ANS Identifying the human resources related areas to be benchmarked. , Prepare a report that documents the
processes, functions, its extent & result areas , Understand why such a study is being conducted 

Name the three aspects of manpower planning: 

ANS Who should plan? , Planning for whom , Timing for plam 

Counselling involves a one to one discussion between the participant and administrator. 
ANS True 

SCDL Assignment : Human Resource Management 3

Off-line quality control consists of all control activities that are conducted externally to the production system. 
ANS True 

Majority of the disputes in industries are related to the problem of wages, salaries & benefits 
ANS True 

What is an inherent problem with organisations running their own educational institutes? 
ANS Funding from U.G.C. and State Govt. 

At Intel the Work Force Solution Company (WFS) was framed & givenmonopoly over business process. 
ANS False 

HRD department is also included as an ________ of HRD. 

ANS Instruments 

Name the steps that develop strategic framework for HRD 

ANS Realistic employee development , Measurable employee development , Well costed employee
development 

Why is it that today, more so than the past, employees take to Moon Lighting activities 
ANS Decreasing purchasing power 

Match The Following 

Long range - Beyond 5 years
Business plans - Data from within the organization
Immediate - Within 1 year
Intermediate - 1 year to 5 years -
People take ________ supportively and use it for development. 
ANS Feedback 

What are the factors that warrant the attention for successful implementation? 
ANS Feedback management , Action planning , Reinforcement of new behaviour 

What is it that some of the companies have borrowed from professionally managed Cos' 
ANS HRD practices 

Business re-engineering often shift the power base, changing the 'command - and - control' approach to
________. 
ANS 'Mobilised -and - enable' 

HRD should be series of adhoc decisions and practices. 

ANS False 

Flexitime works better when the employees have self-determination 

ANS True 

The components of a compensation system includes : 

ANS Job Description , Job Analysis , Job Evaluation 

A dynamic and everchanging environment calls for a shift in approach from ________ human resource
management to a proactive and innovative one. 
ANS reactive 

How would the representative of consumer association be able to make a difference in the consumerism
movement 
ANS by participating in collective barganing , to demands good supply of quality goods at fair practices , to
demands good supply of quality goods at fairs prices 

Under phase 5, what is it that is conducted for two days or more depending on the number of participants 
ANS Workshop 

The problem and challenges of continous improvement can be effectively tackled by taking advantage of
________. 
ANS Synergy of teams 

A major beneficiary of liberalization and consequently competition not been the consumer ….. But the inustry 
ANS False 

As per the Human Development Balance sheet, 1997 30% of the total population (world) lives in abolute poverty 
ANS False 

What can influence the organisation's business goals? 

ANS HRD outcomes 

A strong framework of HRM policy and systems is essential for the development and implementation of HRD
strategy. 
ANS True 

Depending on the career path model of managers, some specialised training inputs are given at pre-determined
times to make him more handling the new higher assignment 
ANS True 
________ should reinforce positive behaviour. 
ANS Feedback 

Conventionally Personnel Managers & Manpower Development Managers took what form of approach for the
development of human resource? 
ANS Manufacturing approach 

At a US based industrial design firm there is no position as a head or chief, instead, importance is given to hiring
the right people for the rights. This policy emulates which concept? 
ANS Self actualization at the work place. 

An employee sponsor, the HR manager plays an integral role in organisational success. 

ANS True 

Name some of the strategic role of HR : 

ANS Successful HR department will focus on organisational performance. , HR's value will be to have the right
people ready at right time. , The focus of the HR function will be human capital development & organisational
productivity. 

The process of 360 Degree appraisal is broken into two stages - planning, implementation. 
ANS False 

Name one of the components / elements of the flow of decisions in the employees organisation as a bid to
increase union member loyalty : 
ANS Providing wrong information about management 

On the basis of the relative work in the organisation, what is the primary purpose of job evaluation? 
ANS To set wages 

On the basis of job elements and organisational demand an appropriate ________ of job evaluation should be
selected. 
ANS method 

A fee market economy demands a transparent set of laws and________somthething that the archaic Indian judical
system is ill-equipped tocope with 
ANS quick disposal of litigation 

Name the method where common factors to all the jobs are identified. 
ANS Point 

Human resource management is responsible for getting the best people, training and providing mechanism. 
ANS True 

Why is it found that federations & Unions constitute an important & crucial wing of an organisation? 
ANS If mismanaged they affect industrial peace 

What are the casues for unsound functioning of Indian Tarde unions? 
ANS Multilpe unions , Category wise unions , Intra & inter union rivalry 

________ is route to be followed in order to realise vision and overall purpose. 

ANS Strategy 

The ________ provide resources to approved employment schemes in the organised & marginised sectors 
ANS Employment Generation Fund 

One of the feature HRD goals are, ________ is a perishable commodity  ANS Labour 
SCDL Assignment : Human Resource Management 4

The capacity to take considerable responsibility, ability to influence and control others and skills in problem solving
primarily show :
ANS Managerial competence

The HRD programmes fail due to poverty, social injustice.

ANS True

Name the factors which come under ' Work Planning' that is component systems of HRD:
ANS Performance appraisal , Role analysis , Contextual analysis

________ manpower plan need the involvement of top management as well as HR exports.
ANS Strategic

Federations may invite the management's representatives to participate in working committee meetings. Who
would the unions at Plant level / Shop level essentially invite?
ANS Representatives from line & personnel department.

In the interview method of training-need identification interviews must clearly distinguish between immediate
training needs to improve present performance & ________.
ANS Development needs for growth

Essentials of effective QC's :-

ANS Prompt approval , Regular communication , Unconditional support

Name one of the components / elements of the flow of decisions in the Management quadrant :
ANS Sound Industrial relations

Why was workers participation in manamement intiated?

ANS to satisfy workers psychological needs , to develop a souce of belongingness , to establish industrial peace

When was the first attempt made to move a change in policies regarding business, licenses & permits operating in
India
ANS Mid 80's

Participation of Mgmt in federations & unions at all levels helps to -

ANS Strength the trade union movement , maintain Industrial harmony , Develop sound human relations

Name the type of Questions hindering communication

ANS Testing

If the assessee is transferred after Feb. the immediate superior will complete the appraisal as at 31st Aug.
ANS False

At Hewlett Packard, as part of their BPR programme, the ________directs resources from applicants to a
centralised employment response centre.
ANS EMS

________ phase involves generating confidence in the employee to open up and frankly share his perceptions,
feeling etc.
ANS Rapport building

Some employees may not like flesibility in horizontal movement from one job to another
ANS True
Establishment of trade unions by workers in small industries is not common
ANS False

what are the common objections against the treatment of people as assets in a HRM system
ANS There is no assurance of future benefits , people are not owened by the organisation , it may not be
recognised by tax laws

Where the firm pats the proposed changes into practice is called ________ stage.
ANS Implementation

What are the published literature of the company which help in assessing the strengths and weakness of HRD
ANS Manual reports , Marked Handouts , Personal Manual

________ leads to conflict between various departments is a functional organisation

ANS The lack of appreciation for the constraints of other department

Name the different types of compensations.

ANS Commissions , Overtime pay , Stock options

Name the process which is continous and stops only when the organisation ceases to exist
ANS Hiring

Trade union is a group of two people who come to strengthen their bargaining position.
ANS False

What is the concept of groups of employees working towards different goals with little knowledge of other
functions or understanding of overall goals of the organisation?
ANS Compartmentalisation

Most HRD audit are due to failures of ________.

ANS Implementation

Which system emphasis a lot on the need to motivate people

ANS Human Resourse Development

The human resource department should move out from routine transactional activities and let IT take care of their
activities.
ANS True

Whose development plays an integral part in a Company today.

ANS Employee

While evaluating ________ jobs, where nature of work is difficult to be expressed in quantifiable numbers.
ANS manegerial

A major reason for resistance to re-engineering is a challenge to the existing ________.

ANS hierarchy

What are the prerequisites for the perfect functioning of management participation in trade unions
ANS The union should be well organised with sounds rules , the coverage of items for discussion & participation
should be pre -set , both parties should have implicit faith in information supplied by the other

The modern HR function has HRD at its core.

ANS True
The major issue to be resolved while framing ________ philosophy is whether to promote largely from whithin the
organisation or to hire people from outside at all levels.
ANS Recruitment

A programme that allows flexible entering & learning (the organisation) times for the employees is known as -
ANS Flexitime

A strong ________ can have a lasting effect and provide sustenance to an organisation.
ANS Culture

Name the process in the development of managerial personnel.

ANS Performance planning , Performance appraisal , Coaching

Name the basic appraisal qualities:

ANS Action , Judgement , Alertness

The "Zero defects" concept defined TQM as -

ANS The system to be used is prevention.

After the world War II, 'Made in Japan' became a synonym for shoddy goods, but the TQM concept put it on the
map.
ANS False

What is that describes the duties of the job, authority relationship, skills requirement, conditions of work etc.
ANS Job analysis

Politician as the custodian of the nation has the responsibility to protect the interest of all the parties envolved in
the process of organisation

SCDL Assignments : Human Resource Management 5

What is concerned with developing a pool of candidates in line with the human resources plan
ANS Recruitment

The final step in manpower planning is to ensure that the supply will match the demand in future.
ANS False

Under ________ method jobs are arranged from highest to lowest, in order of their value to the organisation.
ANS ranking

The belief that a human resource, when put through differentmanagement development programmes, is
converted into a good management resources is supported by which common approach?
ANS Manufacturing approach

In indian since the liberalisation process in 19991, FDI flows have developed each year & exports are up by more
than ________
ANS 0.5

Job performance refers to :-

ANS The actual achievements compaired with the objectives of the job.

What are the limitations of HRD Audits?

ANS Becoming more of a political game than a genuine effort for improvement. , Failures of implementations ,
Does not give evaluation of indiveduals but focuses on unit & systems
Union leaders at different levels & at federatoins are elected on ________
ANS democratic principle

What was the key essential objective of the changed economic policy at the global level
ANS to integrate the Indian economy with the world economy,

The degree to which an individual possess the innate quality of breath of mind is the most direct indication of the
individual's ultimate potential.
ANS True

Eight members is considered to be the norm as to the no. of members constituting a QC-
ANS True

Name the first three phases that make up the process of the feedback exercise -
ANS Participants orientation , Questionnaire distribution , Monitoring & follow up

The Finance Minister also expressed the government's intention to eventually raise total resource allocation for
education to how much percent of the GDP in a phased manner?
ANS 0.05

Name the Integrative framework that identifies three paths through which HR practices can contribute to business
performance:
ANS By building organisational capabilities , By improving employees satisfaction , By shaping customers and
shareholders satisfaction

Every employee also has a succession plan to him, which is also known as -
ANS Shadow planning

In the career development cycle, which stage ideally starts when a new emploee joins an organisation and finds a
big gap between what the idealorganisation should be and what it is?
ANS Exporatory stage

Ulrich (1994) says:The idea of utilising human resource as aa strategic business partner is still at a level of
________ rather than reality.
ANS Rhetoric

Experience has shown HRD audit has tremendous impact on business in areas like:
ANS strategic Planning , role clarity , Streamlining practices

Such a first attempt was made by the Congrece Government, but who was the main person behind such a
revolution in policies?
ANS Narasinha Rao

Long range planning are beyond eight years

ANS False

360 -Degree Feedback enhances the quality of ________ decisions.

ANS HR

In order to attain the support of Line Managers many organisations have formulated Training Committees
or Management DevelopmentCommittee, membership consists of -
ANS Mostly of Line Managers , The Chief Executive or a very senior managers take up the role of
Chairman , Training Managers is the member-Secretary in such committee.

One of the importance of HRD is

ANS Role clarity
HRD audit is a comprehensive evaluation of the current HRD strategies, structures etc.
ANS True

The differences in which kind of faiths among the people is hurdle in the HRD
ANS Religious

Career planning is essentially the process of aligning the career needs of the employee with the organisational
career opportunities
ANS True

________ assignment can also be recommended for career development.

ANS Rotational

What are judgments of characteristics, traits of employees & impact of these characteristics & traits on their
performance.
ANS Appraisals

Workers and trade unions never praticipate in the management of human resources

ANS False

Some organisations use ________ & committee management as techniques of training & devlopment for flexitime
systems
ANS Job rotation

During the pre-reform period what was the industrial growth during the 1950-60 period essentially
ANS 7% to 9%

Through the BPR Programme an experience a sense of ownership in a company only if the organisation believes in
ANS Caring ( honest & open communication & mutual support) , Sharing (with teams having a common
objectives) , Daring (encouraging enterpreneuial adaptation capabilities)

360 - Degree Appraisal is to get a broad assessment of an individual from different sources, following factors need
to be watched at this stage -
ANS Individual learning , Organisational learning , Improved Individual behaviour

Ranking system measures each job in comparison with other jobs in terms of the relative importance of the
following factors:
ANS Supervision & leadership , Co-operation & association outside the line of authority , Probability &
consequences of errors