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Empathy Statements

This document contains templates for customer service responses in different situations, such as understanding customer concerns, providing support, dealing with dissatisfied customers, appreciating customer efforts, and apologizing for issues or delays. It includes responses for acknowledging problems, assuring further support, and thanking customers.

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jassayash
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
4K views

Empathy Statements

This document contains templates for customer service responses in different situations, such as understanding customer concerns, providing support, dealing with dissatisfied customers, appreciating customer efforts, and apologizing for issues or delays. It includes responses for acknowledging problems, assuring further support, and thanking customers.

Uploaded by

jassayash
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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==commen empathy statements ==

!! I understand your concern.


!! I understand your situation.
!! I understand your frustration.
!! I understand how frustrated you feel.
!! I apologize you had to wait so long.

==Provide support to the customer==


I assure you it will not happen further.
I are looking at all the possibilities.

==Dissatisfied customer==
I certainly understand the situation and assure you to resolve the issue at the
earliest/assure you of my continous support, till we get the issue resolved.
I realize the importance of the project.
I kind of know how you feel.I felt the same when that happened to me.
I would be upset too if that happened to me.
I understand business requirements and the importance of having all units in wor
king conditions.
I can understand that you are feeling frustrated with the unit going off all the
time.

==Appreciating customer==
I appreciate your efforts in troubleshooting the steps.
I appreciate your efforts in resolving the issue.
Congratulations, you have done it.
Congratulations on installing the software successfully on your system.

The solution sent previously works in most situations, but there are always exce
ptions. Let me recommend another approach.
==commen empathy statements ==
!! I understand your concern.
!! I understand your situation.
!! I understand your frustration.
!! I understand how frustrated you feel.
!! I apologize you had to wait so long.

==Provide support to the customer==


I assure you it will not happen further.
I are looking at all the possibilities.

==Dissatisfied customer==
I certainly understand the situation and assure you to resolve the issue at the
earliest/assure you of my continous support, till we get the issue resolved.
I realize the importance of the project.
I kind of know how you feel.I felt the same when that happened to me.
I would be upset too if that happened to me.
I understand business requirements and the importance of having all units in wor
king conditions.
I can understand that you are feeling frustrated with the unit going off all the
time.

==Appreciating customer==
I appreciate your efforts in troubleshooting the steps.
I appreciate your efforts in resolving the issue.
Congratulations, you have done it.
Congratulations on installing the software successfully on your system.
==========================
These cases where the notebook product need to repaired or serviced are exceptio
nal cases. This happening in your case is purely a coincidence. HP conveys to yo
u sincere apologies for any inconvenience you may have experienced.
As the issue may be a hardware issue and the HP Email support is not feasable to
resolve the Hardware issue. Your Notebook needs an onsite Hardware technician t
o diagonize the issue and you need to contact the nearest HP Authorized Support
Provider
to resolve the issue.

1)I truly regret that your previous e-mail went unanswered.


2)I truly regret that you have not recieved a call back.
3)I understand your concern and assure you of my dedicated support.
4)
Thank you for writing back with the observation.
I understand how trying the situation is when you have tried all the options and
the troubleshooting steps given but still the issue remains unresolved.
5)I understand how challenging the situation is, however, I will provide you wit
h all the alternative options..
6)This must have been distressing to you. We will work together to get the issue
resolved.
7)The problem must have really upset you.
8).I realize the gravity of the situation and I assure you of my continuous supp
ort till we get the problem resolved together.
9)I realize how testing the situation can be and assure you of our co-operation
in resolving the issue to your satisfaction.
10)I apologize for all the trouble, I know how upsetting it can be. Let me get t
his ironed out straight away.
11) I regret to know that the previous email was unable to answer your queries.
12)
I apologize for all the trouble. Believe me, I know how upsetting it can be. I a
ssure you of my dedicated support, until and unless the issue is resolved.
13) The steps that we provided help resolve the problem in most cases.
However, thereare always exceptions. Let me recommend another
approach.
14)
I appreciate your troubleshooting steps in resolving the issue and I also realiz
e that the problem must have really upset you.
15)
I am glad that you have given us the opportunity to assist you and I assure you
of my dedicated support.
16) The problem must have really upset you as you have tried all the options and
the troubleshooting steps given but still the issue remains unresolved.
17) I understand how important this issue is to you and assure you of my best ef
forts in resolving it quickly.
18) I apologize for the inconvenience caused, do give us another chance to serv
e you better
I apologize for the delay, please bear with me..
19) I apologize for the inconvenience caused, do give us another chance to serve
you in a better manner. I assure you that this time you shall not be dissappoin
ted by our efforts.
Please reply back with the requested information and I shall be glad to assist y
ou further.
Thank you for writing back to us with the results and observations. It seems to
be good working with a well informed customer like you.
You're welcome; I am glad my suggestions helped.
If you required any further technical support in future, please do let me know.
I will be happy to assist you further in a timely manner. We work here to help
our patrons 24/7. Assuring you of our best services always.
You may receive an e-mail survey regarding your e-mail support experience. I wou
ld appreciate your feedback.

Please get back to me with the results and observations. Thank you for your pati
ence.

I apologize for the delay in replying to your message. Due to the increased volu
me of messages we receive everyday, our response time has increased.
I apologize for the inconvenience caused and appreciate your patience and cooper
ation.
Providing customers with superior technical support is a standard we feel is imp
ortant. We apologize for not maintaining that standard during your recent encoun
ter with our technical support.
In closing, let me add that we appreciate your business and support. Thank you f
or writing. I take great pleasure in helping an esteemed customer like you.

We know your time is valuable and assure you for a prompt resolution to your inq
uiry. Please get back to me with the requested information because it is importa
nt that I resolve your issue in a timely manner.

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