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October 2010 Mock Exam Managing People and Systems: Section A-All Questions Are Compulsory and MUST Be Attempted

This document contains an October 2010 mock exam for a Managing People and Systems section. It includes 10 multiple choice questions testing concepts like SWOT analysis, fraud requisites, cultural types, leadership models, and learning styles. It also includes 5 essay questions asking about internal control systems, purchasing cycle reviews, Blake and Mouton's managerial grid, interpersonal skills, and health and safety roles. The mock exam tests a wide range of management and organizational behavior topics.

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Qadir Khan
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49 views

October 2010 Mock Exam Managing People and Systems: Section A-All Questions Are Compulsory and MUST Be Attempted

This document contains an October 2010 mock exam for a Managing People and Systems section. It includes 10 multiple choice questions testing concepts like SWOT analysis, fraud requisites, cultural types, leadership models, and learning styles. It also includes 5 essay questions asking about internal control systems, purchasing cycle reviews, Blake and Mouton's managerial grid, interpersonal skills, and health and safety roles. The mock exam tests a wide range of management and organizational behavior topics.

Uploaded by

Qadir Khan
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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OCTOBER 2010 MOCK EXAM

MANAGING PEOPLE AND SYSTEMS


Section A- All questions are compulsory and MUST be attempted
1. Which part of a SWOT analysis considers external environment factor?
A Strengths and weaknesses
B Strengths and threats
C Opportunities and threats
D Opportunities and weakness

2. Which of the following statements identifies three broad requisites for fraud?
A Collusion, opportunity, motivation
B Dishonesty, opportunity, motivation
C Opportunity, collusion, dishonesty
D Dishonesty, collusion, motivation

3. To which of the following cultural types did Charles Handy give the name of the Greek god
Dionysus?
A Power/club culture
B Person culture
C Role culture
D Task culture

4. Who was responsible for developing the ‘Situational Leadership’ model?


A Blake and Mouton
B Katz and Kahn
C Hersey and Blanchard
D Tannenbaum and Schmidt

5. Honey and Mumford classified four different learning styles.


Which of the following statements accurately describes the reflector?
A Prefers to understand principles
B Prefers to think things through first
C Prefers to try things ‘hands on’
D Prefers to see practical examples

6. Kolb provides a useful descriptive model of adult learning.


Which of the following is the correct sequence of the four stages of the learning cycle?
A Active experimentation, observation and reflection, abstract conceptualisation, concrete experience
B Concrete experience, abstract conceptualisation, active experimentation, observation and reflection
C Abstract conceptualisation, observation and reflection, active experimentation, concrete experience
D Concrete experience, observation and reflection, abstract conceptualisation, active experimentation
7. Who was responsible for developing the ‘two-factor theory’ of motivation?
A Herzberg
B Maslow
C Vroom
D Adams

8. A management accountant in an organisation carries out which TWO of the following activities?
1. Budgeting
2. Investing funds
3. Measuring costs
4. Currency dealing
A 1 and 2
B 1 and 3
C 3 and 4
D 2 and 3

9. Which TWO of the following are examples of content theories of motivation?


1 Maslow’s hierarchy of needs
2 Vroom’s expectancy theory
3 Herzberg’s two factor theory
4 Adam’s equity theory
A 1 and 2
B 2 and 4
C 3 and 3
D 1 and 3

10. If a manager in the purchasing department requests the help of the Human Resources Director
in preparing for a difficult appraisal, what direction is the communication flow?
A Vertical
B Horizontal
C Lateral
D Diagonal

11. SPAMSOAP is a mnemonic for the types of internal control employed by an organisation.
Which TWO of the following are types of internal control included in SPAMSOAP?
1 Output
2 Arithmetic
3 Preventative
4 Physical
A 1 and 2
B 1 and 3
C 2 and 3
D 2 and 4
12. Which TWO of the following are advantages of computerised accounting packages over manual
systems?
1. They make it easier to see where a mistake has been made
2. They can be used by non-specialists
3. They provide more consistent processing than manual systems
4. They are less expensive to implement
A 1 and 2
B 1 and 4
C 3 and 4
D 2 and 3
Section B- All 5 questions are compulsory and MUST be attempted

1 Effective management control systems are an essential feature of all organisations.


Required:
(a) Identify and briefly describe the features of a good internal control system. (6 marks)
(b) Outline the major limitations of internal control systems. (4 marks)
(c) Explain how the limitations of internal controls identified in part (b) above might be overcome,
using examples. (4 marks)
(14 marks)

2. You have been asked to undertake a review of how the purchasing of stationery and computer
consumables is undertaken within your organisation, or one with which you are familiar, with a view to
controlling the process more effectively.
Required:
(a) Identify and explain the key stages in the purchasing cycle that you might expect to see when
undertaking this review. (8 marks)
(b) Make recommendations to your manager about the type of controls which could be
implemented at three of the stages you have identified above. (6 marks)
(14 marks)

3. Robert Blake and Jane Mouton carried out research (The Ohio State Leadership Studies) into
managerial behaviour and developed a grid to explain their findings.
Required:
(a) What are the two essential dimensions of Blake and Mouton’s managerial grid? (4 marks)
(b) Identify and explain any two of the styles of management shown in the grid. (8 marks)
(c) Identify the two practical applications of the grid. (2 marks)
(14 marks)

4. Interpersonal skills are skills used in the interactions and relationships between two or more people.
Required:
(a) State and briefly explain three examples of interpersonal skills. (6 marks)
(b) State and briefly explain four examples of where interpersonal skills are important in an
organisation. (8 marks)
(14 marks)

5. (a) Outline the role and responsibilities of both senior managers and first line supervisors in
promoting health and safety in the workplace. (8 marks)
(b) List six things that individual employees should do in order to contribute to and promote a
healthy, safe and secure work environment. (12 marks)
(20 marks)

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