BSBMGT515 A

Manage Operational Plan

Assignment 2

The old private members bar is being changed to the new steak restaurant. Implementing a
business plan includes all sorts of milestones, objectives, goals and action plans. It is important
that dates accompany each of these. Once a date has been assigned to a specific task, goal,
etc. It becomes a target. Everyone involved in carrying out the activities set forth in a business
plan must have a complete understanding of the various targets, their involvement and how they
will be met or achieved. There needs to be some level of accountability and follow-up. When
targets have been met, those involved should know. The objectives and scopes of the plan is
fulfil the needs of the customers and to get the good business for the company and to maintain
good
 cost
 quality
 facility
 luxury

Market research and feedback is giving very good response. Use indicators such as sales
volume, productivity benchmarks and market share statistics to guide you in making a decision
as to whether or not a target has or has not been met.

Keys to Sucessfully Implementing a Business Plan Strategic planning are more than the
process of analysis and objective setting that occurs once a year. Once the Business Plan has
been created and communicated, implementation and continued review should follow
throughout the year. The Business Plan is built during the planning season by completing a
thorough business assessment, making operating decisions, building operating plans and
making the financial decisions that will allow the Business Plan to succeed. The remaining part
of the year should be devoted to implementation, continuous measurement and review and, if
needed, corrective action planning. Implementation is a process involving aligning an
organization's actions and resources with its objectives.

Implementing the Business Plan means managing the action plans, establishing accountability,
reviewing and measuring results and rewarding associates for the achievement of desired
goals. It is ironic that implementation usually receives less focus and attention, since it requires
more time, energy and management than the actual construction of the plan. Implementation
should be viewed as the next step, albeit a difficult step, that follows the planning season in the
overall strategic planning process. Even the best-written Business Plan can encounter
difficulties once execution is underway. Identifying and understanding the factors leading to
failed implementations can help avoid these pitfalls. In addition to avoiding these pitfalls,
effectively executing action plans involves managing resources and the environment in which
implementation occurs. Managing execution requires four critical management qualities: mental
toughness, creative leadership, the ability to handle resistance to change and the ability to
provide a positive work environment.
A creative leader searches for and finds new ways to make advancements, define review
processes, gauge results and reward accomplishments. Overcoming resistance to change
requires knowledge of why people resist change. Reasons for resistance include:
* Organization inertia--doing what has always been done and what is comfortable
* Fear of accountability
* Ignorance of the pressures that are making change necessary
* Lack of information--no communication from management
* Perception--perceived lack of payoff
* Responsibilities--not wanting to take their focus from day-to-day operating responsibilities the
majority of these reasons can be overcome with communication. The rest may require coaching,
counselling, training and, if necessary, the willingness to make tough decisions.
Communicating, communicating and then communicating some more is the best way to create
a positive environment. Employees need to know the reasons for change, the expected
outcomes, their role and responsibilities and the degree of their empowerment. Displaying
strong leadership by involving everyone and establishing performance standards will generate
acceptance and buy-in. When everyone is focused in the same direction, objectives can be
accomplished. A successful implementation plan contains five key components:
* Action planning
* Accountability
* Working the plan
* Reviewing progress
* Rewarding results

Action planning is making the decisions relating to the order in which the Business Plan is
implemented. In other words, the numerous objectives must be reviewed and prioritized
according to which address needs, versus those that fulfil wants. Pointy objectives are generally
those that address needs, have a long-term and major financial impact, address a window of
opportunity or are critical to "fixing the ship." Priority objectives are the "mustdos." Wants, on the
other hand, are things that require attention in order to be more effective and efficient, but are
not mandatory to stay in business in the short run. Establishing accountability encompasses the
art of delegation. One person alone cannot implement a Business Plan. Delegation allows
others to have a sense of ownership, thus increasing the odds of accomplishment. The key here
is communication, communication and more communication. Having an action plan and setting
priorities is not enough unless all involved understand what they are to do and when. Working
the plan is where the rubber meets the road. New actions are taken, and old habits are broken.
If the action plans have been built and communicated properly, they will chart the course for
future actions. Working the plan requires training people involved in the process in how to effect
change in a positive manner. Including lower levels of employees in the process will expand the
employee base necessary for implementation and encourage teamwork. Distributing materials
that communicate accountabilities for strategies will decrease confusion. The most important
thing is to establish a tolerant climate where mistakes can be utilized as a learning tool.
However, no matter how well constructed and communicated the implementation plan is,
periodic reviews are necessary to ensure progress is timely and the focus is not changed. Since
the environment is always changing, performing periodic reviews will allow adequate time to
react and alter action plans when necessary. Strategic business planning and implementation of
those plans is a continuous process. Action plans are constantly evaluated and enhanced in
order to achieve the next level of success. Actually working the plan is accomplished through
the ownership and dedication of people. Therefore, if participants in the implementation process
are to be constantly motivated to action, it is imperative a good reward system is designed and
executed. Sharing the rewards of success is an important aspect of being a good manager and
an effective leader.