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Chapter16 Lecture 2 Conflict Management

The document discusses 5 ways to manage conflict: avoidance, competition, accommodation, compromise, and collaboration. These are arranged on a conflict continuum from competition where one side wins and the other loses, to collaboration where both sides work together to find a mutually agreeable solution where both "win." Each approach is described along with its potential positives and negatives. The document concludes that effective conflict management requires developing multiple styles and choosing the most appropriate one for each conflict situation. Tips are also provided for managing workplace conflicts constructively.

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Karlou Borja
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© Attribution Non-Commercial (BY-NC)
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Download as PPT, PDF, TXT or read online on Scribd
20 views

Chapter16 Lecture 2 Conflict Management

The document discusses 5 ways to manage conflict: avoidance, competition, accommodation, compromise, and collaboration. These are arranged on a conflict continuum from competition where one side wins and the other loses, to collaboration where both sides work together to find a mutually agreeable solution where both "win." Each approach is described along with its potential positives and negatives. The document concludes that effective conflict management requires developing multiple styles and choosing the most appropriate one for each conflict situation. Tips are also provided for managing workplace conflicts constructively.

Uploaded by

Karlou Borja
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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CONFLICT

MANAGEMENT
Chapter 16 Lecture 2

1
5 ways to manage conflict
 Avoidance
 Competition (A)
 Accommodation (B)
 Compromise (C)
 Collaboration (D)

2
Conflict Continuum
I win, you lose (competition—A)
I lose or give in (accommodate—B)
We both get something
(compromise—C)
We both “win”(collaborate—D)
A B C D

3
Competition
 Plus
 The winner is clear
 Winners usually experience gains

 Minus
 Establishes the battleground for the
next conflict
 May cause worthy competitors to

withdraw or leave the organization

4
Accommodation
 Plus
 Curtails conflict situation
 Enhances ego of the other

 Minus
 Sometimes establishes a precedence
 Does not fully engage participants

5
Compromise
 Plus
 Shows good will
 Establishes friendship

 Minus
 No one gets what they want
 May feel like a dead end

6
Collaboration
 Plus
 Everyone “wins”
 Creates good feelings

 Minus
 Hard to achieve since no one knows
how
 Often confusing since players can
“win” something they didn’t know
they wanted

7
What This Means
 Managing conflict means you need to
develop several styles and decide
which is valuable at any given point of
conflict

8
Tips for Managing
Workplace Conflict
 Build good relationships before conflict occurs
 Do not let small problems escalate; deal with them as
they arise
 Respect differences
 Listen to others’ perspectives on the conflict situation
 Acknowledge feelings before focussing on facts
 Focus on solving problems, not changing people
 If you can’t resolve the problem, turn to someone who
can help
 Remember to adapt your style to the situation and
persons involved

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