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Showroom Checklist

The document provides a checklist for effectively maintaining a vehicle showroom and staff appearance and conduct. It lists items that should be checked to ensure the showroom entrance, floors, furniture, reception area, public amenities, and miscellaneous areas are clean, dust-free, well-lit and provide a pleasant environment for customers. The checklist also provides items to check for the exterior and interior of vehicles on display. Finally, it outlines standards for staff personal appearance, hygiene, necessary materials, behavior, attitude and ensuring positive customer interactions.

Uploaded by

Georjinah Anne
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
4K views

Showroom Checklist

The document provides a checklist for effectively maintaining a vehicle showroom and staff appearance and conduct. It lists items that should be checked to ensure the showroom entrance, floors, furniture, reception area, public amenities, and miscellaneous areas are clean, dust-free, well-lit and provide a pleasant environment for customers. The checklist also provides items to check for the exterior and interior of vehicles on display. Finally, it outlines standards for staff personal appearance, hygiene, necessary materials, behavior, attitude and ensuring positive customer interactions.

Uploaded by

Georjinah Anne
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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EFFECTIVE SHOWROOM CHECKLIST

Yes No Remarks
SHOWROOM
Entrance
Clear and easy-to-find entrance
Pleasant scent once you enter the showroom
Floors
Clean and dust-free
Dry
Polished
Furniture
Clean and dust-free
Comfortable
Enough seats to accommodate customers
Uncluttered
Reception area
Clean and dust-free
Uncluttered (not messy)
Candy bowl
No fingerprints on the glass paneling and tables
Refreshments – drinks; coffee, tea, juices, etc.
Public amenities
Washroom
Mirrors are clean and free from fingerprints
Pleasant smell
Dry sink
All toilets are in good condition
Ample water supply
All pipes are in good condition
Hand wash
Hand dryer
Toilet paper
Surau
Clear signage
Clean and dust-free
All praying materials provided
Miscellaneous
Water dispenser (with cups)
Emergency exit
Enough dustbins at suitable spots
Attractive standee – noticeable/eye-catching color
Standee positioning
Reading material
Brochures
Air conditioning
Dust-free
Free from noise
Lighting
Spotlight on displayed cars only
Soft lighting throughout the showroom area
Overall ambience (remarks):

Yes No Remarks
CAR (exterior)
Parking position/angle
Spotlight positioning
No dust/dirt on fender
Wipers functioning properly
Clean exhaust pipe
All lights functioning properly

Windows are free from fingerprints and scratches


Front right
Front left
Rear right
Rear left
Front window
Rear window

No fingerprints on the body of the car


Clean and dust-free body
Car is polished
No dents or scratches on body
Tyres are properly inflated
Front right
Front left
Rear right
Rear left
Tyres are shiny with hubcap logo aligned in
upward position
CAR (interior)
Cars are locked
Keys are easily available
Pleasant “new car” smell
Floor mats are clean and properly positioned
Steering wheel is straightly aligned
Dashboard is dust-free and shiny
Buttons are working and in proper position
All indicators are working
All features/accessories are functioning properly
Stainless seats
No loose parts
Interior is clean and dust-free
Power windows are functioning
No plastic seat covers
Inside lamp is working
Empty glove box
Clock is at the correct time
No fingerprints on gear knob
Remarks:

Yes No Remarks
STAFF
Personal appearance/grooming
*Ladies
Hair is neat & tidy
Appropriate make-up
Clothes are a perfect fit
Clean appearance
Clean clothes
Close-toed, heels of at least 2-inches
Panty hose
Knee-length skirt (if applicable)
Minimum/appropriate accessories
Hair coloring is not overboard; it is in soft colors
Clothes are not too tight
Nails are properly manicured/pedicured
Folder bag to place documents
Clothes are not provocative/flashy/gaudy
*Gents
Clean shaven/groomed facial hair
Hair is short, neat & tidy
Nails are short & well-trimmed
No accessories
Proper-sized belt
Belt not too flashy/gaudy
Clean, ironed shirt
Sleeves are not folded
Clean shirt pocket
One pen in pocket
Appropriate tie – tied the correct way
Tie touches the middle part of belt buckle
Matching belt and shoes
Work socks
Clean, polished shoes
Hard-sole shoes
Hygiene
Clean-looking (not sweaty/oily)
Fresh breath
No B.O.
Perfume or cologne not too strong/overbearing
Clean teeth
Miscellaneous
Carries a calculator
Carries VSO
Carries brochures
Carries business card (in a casing)
Behavior & Attitude
Greets customers once they enter the showroom
Pleasant smile & greets everyone warmly
Polite
Caring
Sincere
Explains things without making the customer feel
down/embarrassed/dumb…etc.
Good posture (not slouching)
Stands straight
Sits straight
Walks confidently
Log book to keep customer details
Must be ready with all necessary documents/things
(VSO, brochures, calculator)
Good & updated product knowledge
Treats ALL customers without bias
Portrays self-confidence
Tries to help customers, even if it is outside of
their job scope
Clear voice projection
Offers refreshments to customers
Eye contact
Good product presentation
Not too aggressive in selling the product
Remarks:

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