Edition: May 15, 2007

Lexmark™ E350d, E352dn

4512-420
4512-430

• Table of contents

• Start diagnostics

• Safety and notices

• Trademarks

• Index

Lexmark and Lexmark with diamond design are

trademarks of Lexmark International, Inc., registered
in the United States and/or other countries.
 4512-420, -430

Edition: May 15, 2007

The following paragraph does not apply to any country where such provisions are inconsistent with local law:
LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the
programs described may be made at any time.
Comments may be addressed to Lexmark International, Inc., Department D22A/032-2, 740 West New Circle Road,
Lexington, Kentucky 40550, U.S.A or e-mail at [email protected]. Lexmark may use or distribute any
of the information you supply in any way it believes appropriate without incurring any obligation to you.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make these
available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or
imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that
does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in
conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the
user’s responsibility.
Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc.,
registered in the United States and/or other countries.
PictureGrade is a trademark of Lexmark International, Inc.
PCL® is a registered trademark of the Hewlett-Packard Company.
All other trademarks are the property of their respective owners.

© 2006 Lexmark International, Inc.

All rights reserved.

UNITED STATES GOVERNMENT RIGHTS

This software and any accompanying documentation provided under this agreement are commercial computer software
and documentation developed exclusively at private expense.

P/N 12G9708
 4512-420, -430

Table of Contents

Table of Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Notices and safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Laser notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

General information .................................................................... 1-1

Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Maintenance approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Overview of the operator panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Print speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Media trays and supply capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Connectivity and compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Types of print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Tips on preventing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Paper path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Diagnostics information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Overview of the operator panel and menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Indicator light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Diagram of the printer menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Messages and error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
User attendance messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Cartridge error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Paper jam error codes (200-series) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Service error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Symptom tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
POST symptom table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Printer symptom table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Controller card service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Cooling fan service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Cover interlock switch service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Dead machine service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Fuser service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
LVPS/HVPS service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Main motor service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Operator panel service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
Paper feed service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
Parallel or USB port service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Print quality service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
Printhead service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
Transfer roll service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31

Table of Contents iii

4512-420, -430

Diagnostic aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Accessing service menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Printing menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Configuration menu (CONFIG MENU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
Entering Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
Available menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Maint Cnt Value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Reset Maint Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Reset PC Cnt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Print quality pages (Prt Quality Pgs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
PPDS Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Demo Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Energy Conserve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
Reduced Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
USB Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Exit Config Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4
Diagnostics mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Entering Diagnostics Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Available tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Print tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Hardware tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Duplex tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Input tray tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Base sensor test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Printer setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
EP setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Event log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Exit Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22

Repair information ..................................................................... 4-1

Handling ESD-sensitive parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Removal procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Locations and connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1
Controller card connector pin values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Preventive maintenance ............................................................... 6-1

Safety inspection guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Lubrication specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Maintenance kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

How to use this parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-1
Part number index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-5

iv Lexmark™ E350d, E352dn

 4512-420, -430

Notices and safety information

The following laser notice labels may be affixed to this printer as shown:

Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1)
laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC
60825-1.

Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser
that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770-795 nanometers.
The laser system and printer are designed so there is never any human access to laser radiation above a Class
I level during normal operation, user maintenance, or prescribed service condition.

Laser
Der Drucker erfüllt gemäß amtlicher Bestätigung der USA die Anforderungen der Bestimmung DHHS
(Department of Health and Human Services) 21 CFR Teil J für Laserprodukte der Klasse I (1). In anderen
Ländern gilt der Drucker als Laserprodukt der Klasse I, der die Anforderungen der IEC (International
Electrotechnical Commission) 60825-1 gemäß amtlicher Bestätigung erfüllt.

Laserprodukte der Klasse I gelten als unschädlich. Im Inneren des Druckers befindet sich ein Laser der Klasse
IIIb (3b), bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt, der Wellen der Länge 770-795
Nanometer ausstrahlt. Das Lasersystem und der Drucker sind so konzipiert, daß im Normalbetrieb, bei der
Wartung durch den Benutzer oder bei ordnungsgemäßer Wartung durch den Kundendienst Laserbestrahlung,
die Klasse I übersteigen würde, Menschen keinesfalls erreicht.

Avis relatif à l’utilisation de laser

Pour les Etats-Unis : cette imprimante est certifiée conforme aux provisions DHHS 21 CFR alinéa J concernant
les produits laser de Classe I (1). Pour les autres pays : cette imprimante répond aux normes IEC 60825-1
relatives aux produits laser de Classe I.

Les produits laser de Classe I sont considérés comme des produits non dangereux. Cette imprimante est
équipée d’un laser de Classe IIIb (3b) (arséniure de gallium d’une puissance nominale de 5 milliwatts) émettant
sur des longueurs d’onde comprises entre 770 et 795 nanomètres. L’imprimante et son système laser sont
conçus pour impossible, dans des conditions normales d’utilisation, d’entretien par l’utilisateur ou de révision,
l’exposition à des rayonnements laser supérieurs à des rayonnements de Classe I .

Avvertenze sui prodotti laser

Questa stampante è certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo
J per i prodotti laser di classe 1 ed è certificata negli altri Paesi come prodotto laser di classe 1 conforme ai
requisiti della norma CEI 60825-1.

I prodotti laser di classe non sono considerati pericolosi. La stampante contiene al suo interno un laser di classe
IIIb (3b) all’arseniuro di gallio della potenza di 5mW che opera sulla lunghezza d’onda compresa tra 770 e 795
nanometri. Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la
stampante, durante il normale funzionamento, le operazioni di servizio o quelle di assistenza tecnica, non
ricevano radiazioni laser superiori al livello della classe 1.

Notices and safety information v

4512-420, -430

Avisos sobre el láser

Se certifica que, en los EE.UU., esta impresora cumple los requisitos para los productos láser de Clase I (1)
establecidos en el subcapítulo J de la norma CFR 21 del DHHS (Departamento de Sanidad y Servicios) y, en
los demás países, reúne todas las condiciones expuestas en la norma IEC 60825-1 para productos láser de
Clase I (1).

Los productos láser de Clase I no se consideran peligrosos. La impresora contiene en su interior un láser de
Clase IIIb (3b) de arseniuro de galio de funcionamiento nominal a 5 milivatios en una longitud de onda de 770 a
795 nanómetros. El sistema láser y la impresora están diseñados de forma que ninguna persona pueda verse
afectada por ningún tipo de radiación láser superior al nivel de la Clase I durante su uso normal, el
mantenimiento realizado por el usuario o cualquier otra situación de servicio técnico.

Declaração sobre Laser

A impressora está certificada nos E.U.A. em conformidade com os requisitos da regulamentação DHHS 21 CFR
Subcapítulo J para a Classe I (1) de produtos laser. Em outros locais, está certificada como um produto laser da
Classe I, em conformidade com os requisitos da norma IEC 60825-1.

Os produtos laser da Classe I não são considerados perigosos. Internamente, a impressora contém um produto
laser da Classe IIIb (3b), designado laser de arseneto de potássio, de 5 milliwatts ,operando numa faixa de
comprimento de onda entre 770 e 795 nanómetros. O sistema e a impressora laser foram concebidos de forma
a nunca existir qualquer possiblidade de acesso humano a radiação laser superior a um nível de Classe I
durante a operação normal, a manutenção feita pelo utilizador ou condições de assistência prescritas.

Laserinformatie
De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse I. Voor de Verenigde
Staten zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J, voor andere landen in IEC 60825-1.

Laserprodukten van klasse I worden niet als ongevaarlijk aangemerkt. De printer is voorzien van een laser van
klasse IIIb (3b), dat wil zeggen een gallium arsenide-laser van 5 milliwatt met een golflengte van 770-795
nanometer. Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik, bij onderhoud of reparatie
conform de voorschriften, nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals
voorgeschreven is voor klasse 1.

Lasermeddelelse
Printeren er godkendt som et Klasse I-laserprodukt, i overenstemmelse med kravene i IEC 60825-1.

Klasse I-laserprodukter betragtes ikke som farlige. Printeren indeholder internt en Klasse IIIB (3b)-laser, der
nominelt er en 5 milliwatt galliumarsenid laser, som arbejder på bølgelængdeområdet 770-795 nanometer.
Lasersystemet og printeren er udformet således, at mennesker aldrig udsættes for en laserstråling over Klasse
I-niveau ved normal drift, brugervedligeholdelse eller obligatoriske servicebetingelser.

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Huomautus laserlaitteesta
Tämä kirjoitin on Yhdysvalloissa luokan I (1) laserlaitteiden DHHS 21 CFR Subchapter J -määrityksen mukainen
ja muualla luokan I laserlaitteiden IEC 60825-1 -määrityksen mukainen.

Luokan I laserlaitteiden ei katsota olevan vaarallisia käyttäjälle. Kirjoittimessa on sisäinen luokan IIIb (3b) 5
milliwatin galliumarsenidilaser, joka toimii aaltoalueella 770 - 795 nanometriä. Laserjärjestelmä ja kirjoitin on
suunniteltu siten, että käyttäjä ei altistu luokan I määrityksiä voimakkaammalle säteilylle kirjoittimen normaalin
toiminnan, käyttäjän tekemien huoltotoimien tai muiden huoltotoimien yhteydessä.

VARO! Avattaessa ja suojalukitus ohitettaessa olet alttiina näkymättömälle lasersäteilylle. Älä katso
säteeseen.

VARNING! Osynlig laserstrålning när denna del är öppnad och spärren är urkopplad. Betrakta ej strålen.

Laser-notis
Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21 CFR, underparagraf J för laserprodukter av
Klass I (1). I andra länder uppfyller skrivaren kraven för laserprodukter av Klass I enligt kraven i IEC 60825-1.

Laserprodukter i Klass I anses ej hälsovådliga. Skrivaren har en inbyggd laser av Klass IIIb (3b) som består av
en laserenhet av gallium-arsenid på 5 milliwatt som arbetar i våglängdsområdet 770-795 nanometer.
Lasersystemet och skrivaren är utformade så att det aldrig finns risk för att någon person utsätts för
laserstrålning över Klass I-nivå vid normal användning, underhåll som utförs av användaren eller annan
föreskriven serviceåtgärd.

Laser-melding
Skriveren er godkjent i USA etter kravene i DHHS 21 CFR, underkapittel J, for klasse I (1) laserprodukter, og er
i andre land godkjent som et Klasse I-laserprodukt i samsvar med kravene i IEC 60825-1.

Klasse I-laserprodukter er ikke å betrakte som farlige. Skriveren inneholder internt en klasse IIIb (3b)-laser, som
består av en gallium-arsenlaserenhet som avgir stråling i bølgelengdeområdet 770-795 nanometer.
Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstråling ut over klasse I-nivå under
vanlig bruk, vedlikehold som utføres av brukeren, eller foreskrevne serviceoperasjoner.

Avís sobre el Làser

Segons ha estat certificat als Estats Units, aquesta impressora compleix els requisits de DHHS 21 CFR, apartat
J, pels productes làser de classe I (1), i segons ha estat certificat en altres llocs, és un producte làser de classe
I que compleix els requisits d’IEC 60825-1.

Els productes làser de classe I no es consideren perillosos. Aquesta impressora conté un làser de classe IIIb
(3b) d’arseniür de gal.li, nominalment de 5 mil.liwats, i funciona a la regió de longitud d’ona de 770-795
nanòmetres. El sistema làser i la impressora han sigut concebuts de manera que mai hi hagi exposició a la
radiació làser per sobre d’un nivell de classe I durant una operació normal, durant les tasques de manteniment
d’usuari ni durant els serveis que satisfacin les condicions prescrites.

Notices and safety information vii

4512-420, -430

viii Lexmark™ E350d, E352dn

 4512-420, -430

Safety information
• The safety of this product is based on testing and approvals of the original design and specific
components. The manufacturer is not responsible for safety in the event of use of unauthorized
replacement parts.
• The maintenance information for this product has been prepared for use by a professional service person
and is not intended to be used by others.
• There may be an increased risk of electric shock and personal injury during disassembly and servicing of
this product. Professional service personnel should understand this and take necessary precautions.
• CAUTION: When you see this symbol, there is a danger from hazardous voltage in the area of the
product where you are working. Unplug the product before you begin, or use caution if the product
must receive power in order to perform the task.

Consignes de sécurité
• La sécurité de ce produit repose sur des tests et des
agréations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume
aucune responsabilité concernant la sécurité en cas d'utilisation de pièces de rechange non agréées.
• Les consignes d'entretien et de réparation de ce produit s'adressent uniquement à un personnel de
maintenance qualifié.
• Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le personnel
d'entretien qualifié devra prendre toutes les précautions nécessaires.
• ATTENTION : Ce symbole indique la présence d'une tension dangereuse dans la partie du
produit sur laquelle vous travaillez. Débranchez le produit avant de commencer ou faites preuve
de vigilance si l'exécution de la tâche exige que le produit reste sous tension.

Norme di sicurezza
• La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti
specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle
parti.
• Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di
assistenza autorizzato.
• Durante lo smontaggio e la manutenzione di questo prodotto,
il rischio di subire scosse elettriche e danni alla persona è più elevato. Il personale di assistenza
autorizzato deve, quindi, adottare le precauzioni necessarie.
• ATTENZIONE: Questo simbolo indica la presenza di tensione pericolosa nell'area del prodotto.
Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per
eseguire l'intervento.

Safety information ix
4512-420, -430

Sicherheitshinweise
• Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und
bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine
Verantwortung oder Haftung für die Sicherheit übernommen.
• Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen
Wartungsfachmann bestimmt.
• Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines
elektrischen Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entsprechende
Vorsichtsmaßnahmen treffen.
• ACHTUNG: Dieses Symbol weist auf eine gefährliche elektrische Spannung hin, die in diesem
Bereich des Produkts auftreten kann. Ziehen Sie vor den Arbeiten am Gerät den Netzstecker des
Geräts, bzw. arbeiten Sie mit großer Vorsicht, wenn das Produkt für die Ausführung der Arbeiten
an den Strom angeschlossen sein muß.

Pautas de Seguridad
• La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y componentes
específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no
autorizadas.
• La información sobre el mantenimiento de este producto está dirigida exclusivamente al personal
cualificado de mantenimiento.
• Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de
la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones
necesarias.
• PRECAUCIÓN: este símbolo indica que el voltaje de la parte del equipo con la que está
trabajando es peligroso. Antes de empezar, desenchufe el equipo o tenga cuidado si, para
trabajar con él, debe conectarlo.

Informações de Segurança
• A segurança deste produto baseia-se em testes e aprovações do modelo original e de componentes
específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição
não autorizadas.
• As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não
devem ser utilizadas por outras pessoas.
• Risco de choques eléctricos e ferimentos graves durante a desmontagem e manutenção deste produto.
Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários.
• CUIDADO: Quando vir este símbolo, existe a possível presença de uma potencial tensão
perigosa na zona do produto em que está a trabalhar. Antes de começar, desligue o produto da
tomada eléctrica ou seja cuidadoso caso o produto tenha de estar ligado à corrente eléctrica para
realizar a tarefa necessária.

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Informació de Seguretat
• La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components
específics.
El fabricant no es fa responsable de les qüestions de
seguretat si s'utilitzen peces de recanvi no autoritzades.
• La informació pel manteniment d’aquest producte està orientada exclusivament a professionals i no està
destinada
a ningú que no ho sigui.
• El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei
d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre
les mesures convenients.
• PRECAUCIÓ: aquest símbol indica que el voltatge de la part de l'equip amb la qual esteu
treballant és perillós. Abans de començar, desendolleu l'equip o extremeu les precaucions si, per
treballar amb l'equip, l'heu de connectar.

Safety information xi
4512-420, -430

Preface

This manual contains maintenance procedures for service personnel. It is divided into the following chapters:

1. General information contains a general description of the printer and the maintenance approach used to
repair it. Special tools and test equipment are, as well as general environmental and safety instructions.
2. Diagnostic information contains an error indicator table, symptom tables, and service checks used to
isolate failing field replaceable units (FRUs).
3. Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems.
4. Repair information provides instructions for making printer adjustments and removing and installing
FRUs.
5. Connector locations uses illustrations to identify the connector locations and test points on the printer.
6. Preventive maintenance contains the lubrication specifications and recommendations to prevent
problems.
7. Parts catalog contains illustrations and part numbers for individual FRUs.
Appendix A contains service tips and information.
Appendix B contains representative print samples.

Definitions
Note: A note provides additional information.
Warning: A warning identifies something that might damage the product hardware or software.

CAUTION: A caution identifies something that might cause a servicer harm.

CAUTION: When you see this symbol, there is a danger from hazardous voltage in the area of the
product where you are working. Unplug the product before you begin, or use caution if the product
must receive power in order to perform the task.

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1. General information

The Lexmark™ E350d and E352dn are monochrome laser printers designed for single users or small
workgroups. This book contains information on E350d and E352dn. For information on E250d and
E250dn, see the 4512-220,-230 service manual.

Model
There are two models: E350d and E352dn. Both models have 32MB memory standard, a parallel USB
connector, INA, ENA option support via USB and/or parallel ports, and prints 35 pages per minute on letter-size
media (34 ppm on A4, 29 ppm on legal).

Maintenance approach
The diagnostic information in this manual leads to the correct field replaceable unit (FRU) or part. Use the error
code charts, symptom index, and service checks to determine the symptom and repair the failure. See
“Diagnostics information” on page 2-1 for more information. See “Repair information” on page 4-1 to help
identify parts. After completing the repair, perform tests as needed to verify the repair.

General information 1-1

4512-420, -430

Overview of the operator panel

The operator panel consists of these items:

• A 2-line liquid crystal display (LCD) that shows text

• Six buttons: Stop , Menu (with Left Menu , Select , and Right Menu ), Back , and Go
• An indicator light
A label located on the inside front door shows the operator panel buttons. An additional translated label is
included in the printer box.

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Specifications
Memory

4512-420 4512-430
Item
Lexmark E350d Lexmark E352dn

Standard DRAM 32MB 32MB

Optional SDRAM 32MB ✔ ✔

Optional SDRAM 64MB ✔ ✔

Optional SDRAM 128MB ✔ ✔

Optional SDRAM 256MB n/a n/a

Maximum DRAM 160MB 160MB

Optional flash memory 32MB ✔ ✔

Optional font cards (DBCS) ✔ ✔

Print speed

4512-420 4512-430
Media Size
Lexmark E350d Lexmark E352dn

Letter—8.5 x 11 in. 35 ppm 35 ppm

A4—210 x 297 mm 34 ppm 34 ppm

Legal—8.5 x 14 in. 29ppm 29ppm

Speed measured on media from tray 1, simplex, and at 600 x 600 dpi.

Print quality

4512-420 4512-430
Resolution
Lexmark E350d Lexmark E352dn

1200 Image quality ¹ ✔ ✔

2400 Image quality ² ✔ ✔

1200 x 1200 dpi ³ ✔ ✔

600 x 600 dpi ✔ ✔

¹ 1200 Image quality defined as 600 dpi with 2 bit IET (image enhancement technology) default mode for all models

² 2400 Image quality defined as 600 and 4 bit IET

³ True 1200 dpi at ½ rated speed.

General information 1-3

4512-420, -430

Media trays and supply capacity

4512-420 4512-430
Item
Lexmark E350d Lexmark E352dn

Available input trays

250-sheet tray ✔ ✔

550-sheet option drawer ✔ ✔

550-sheet tray ✔ ✔

Dust cover ✔ ✔

Toner and photoconductor

Toner cartridge 1,500 standard pages SWE¹ 2,500 standard pages SWE¹
3,500 standard pages SWE¹ 3,500 standard pages SWE¹

High toner cartridge 9,000 standard pages¹ 9,000 standard pages¹

Photoconductor kit Up to 30,000 ² Up to 30,000 ²

¹ Declared value in accordance with ISO/IEC 19752

² Based on approximately 5% coverage, actual yield may vary

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Connectivity and compatibility

4512-420 4512-430
Item
Lexmark E350d Lexmark E352dn

Data stream emulations

PCL 6 ✔ ✔

PostScript 3 ✔ ✔

HBP ✔ ✔

PPDS ✔ ✔

Compatibility Windows/Macintosh/Linux Windows/Macintosh/Linux

Standard local connections

Parallel (IEE 1284 Bi-Di) ✔ ✔

USB* ✔ ✔

Standard network connections

Ethernet (10/100 Base TX) n/a ✔

Optional local connections

External print server support ✔ ✔

Option slots

Memory slots (100-pin DIMM) 1 1

Flash memory / option card 2 2

* The E 350d and E352dn products are USB 2.0 certified devices supporting hi-speed (480MB/sec.) data transfer.

General information 1-5

4512-420, -430

Types of print media

Ensure trays are properly loaded. Never mix media types within a tray.

Source Sizes Types Weight Input capacity* (sheets)

Input tray 1 A4, A5, A6 (grain Plain paper, bind, 60–90 g/m² • 250 paper
long only), JIS B5, letterhead, • 50 labels**
(250-sheet tray) letter, legal, transparencies, (16–24 lb)
executive, folio, paper labels (single • 50 transparencies
statement, sided only)
Universal¹

2nd Drawer option A4, A5, JIS B5, Plain paper, bond, 60–90 g/m² • 550 paper
letter, legal, letterhead, • 50 tables**
(550-sheet drawer) executive, folio, transparencies, (16–24 lb)
statement, paper tables (single- • 50 transparencies
Universal¹ sided only)

Manual feeder A4, A5, A6 (grain Plain paper, 60–163 g/m² 1

long only), JIS B5, transparencies,
letter, legal, paper labels (single- (16–43 lb)
executive, folio, sided only)
statement,
Universal¹ Card stock² • 120–163 g/m²
(16–43 lb)
Index Bristol
• 75–163 g/m²
(46–100 lb)
Tag

7 3/4, 9, 10, DL, Envelopes 75 g/m² (20 lb)

C5, B5

* Capacity for 20 lb print media, unless otherwise noted.

** Use for occasional printing only.

¹ Universal size ranges:

– Manual feeder: 76–216 x 127–356 mm (3.0–8.5 x 5.0–14.0 in.) (includes 3 x 5 in. cards)
² Grain short is recommended. Use rear exit for best results.

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Tips on preventing jams

Paper path

*Measurements are approximate paper lengths (millimeters)

**Sensors are measured at rotation/position which they are tripped

A Paper path A-B 117.8

B Manual feed sensor B-C 9.6
C Upper end feed rolls C-D 60.5
D Input sensor D-E 49.0
E Transfer roll E-F 110.7
F Fuser F-G 26.9
G Fuser exit rolls G-H 6.2
H Fuser exit sensor H-I 127.2
I Exit rolls I-J 26.4
J Exit sensor I-K 217.4
K Duplex unit K-L 102.5
L Duplex sensor L-M 16.2
M Auto compensator M-B 178.9

General information 1-7

4512-420, -430

Most paper jams can be avoided by correctly loading paper and specialty media in the printer.

The following hints can help prevent paper jams:

• Use only the recommended print media.

• Do not overload the print media sources. Make sure the stack height does not exceed the maximum height
indicated by the stack line on the labels in the sources.
• Do not load wrinkled, creased, damp, or curled print media.
• Flex, fan, and straighten print media before loading it. If jams do occur with the print media, try feeding one
sheet at a time through the manual feeder.

• Do not mix print media sizes, weights, or types in the same print media source.
• Push all trays in firmly after loading them.
Note: Make sure the media stack is below the maximum media fill indicators on the 250-sheet tray before
pushing the tray into the printer.
• Make sure paper guides are positioned before loading the paper or specialty media.
• Do not remove trays while a job is printing.
• Before loading transparencies, fan the stack to prevent sheets from sticking together.
• Do not use envelopes that:
– Have excessive curl
– Are stuck together
– Are damaged in any way
– Contain windows, holes, perforations, cutouts, or embossments
– Have metal clasps, string ties, or metal folding bars
– Have postage stamps attached
– Have any exposed adhesive when the flap is in the sealed position
• Use only recommended media. Refer to the Card Stock & Label Guide available on the Lexmark Web site
at www.lexmark.com for more information about which media provides optimum results for the current
printing environment.

Tools
The removal and adjustment procedures require the following tools and equipment:

• Spring hook
• Needle nose pliers
• Volt-ohmmeter
• #1 and #2 Phillips screwdriver
• Slotted screwdriver

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Acronyms
ACM Autocompensator Mechanism (or paper feed)
ADC Analog-to-digital Converter
ASIC Application Specific Integrated Circuit
CBM Complete Bill Of Material
DEV Development Roll (of print cartridge/photoconductor
system)
DIMM Dual In-Line Memory Module
ENA External Network Adapter
FRU Field Replaceable Unit
HBP Host Based Printing
HVPS High Voltage Power Supply
LCD Liquid Crystal Diode
LED Light Emitting Diode
LSU Laser Scanning Unit
LVPS Low Voltage Power Supply
NVRAM Nonvolatile Random Access Memory
PC Photoconductor
PCL Printer Control Language
POR Power-On Reset
POST Power-On Self Test
PPDS Personal Printer Data Stream
PRC People’s Republic of China
TAR Toner Add Roll
SDR Synchronous Dynamic RAM
SWE Shipped With Equipment
USB Universal Serial Bus
V ac Volts alternating current
V dc Volts direct current

General information 1-9

4512-420, -430

1-10 Lexmark™ E350d, E352dn

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2. Diagnostics information

Start
CAUTION: Unplug power from the printer before connecting or disconnecting any cable,
assembly, or electronic card. This is a precaution for personal safety and to prevent damage to the
printer.

This chapter contains the codes and diagnostic tools to aid in providing corrective action for a malfunctioning
printer. To determine the corrective action to repair a printer, look for the following information:

• A description of a problem, see “Symptom tables” on page 2-15.

• Information from the operator panel of the printer.
– Models E350d and E352dn have an operator panel with messages. See “Overview of the
operator panel and menus” on page 2-2.

Power–On Self Test (POST) sequence

The following is an example of the events that occur during the POR sequence when the printer is turned on.

1. Diamonds are displayed on the operator panel.

2. While code is being loaded into DRAM, dots scroll across the operator panel.
3. A screen is displayed with the memory and processor speed. A typical example of this message is:
*
32 Mb 366 Mhz

4. Performing Self Test is displayed.

5. Busy is displayed.
6. Close Door will be displayed if the cover is open.
7. Any cartridge errors, such as Defective Cartridge, are displayed.
8. Applicable maintenance messages are displayed.
9. Applicable toner low messages are displayed.
10. The printer displays Ready.

Diagnostics information 2-1

4512-420, -430

Overview of the operator panel and menus

Indicator light

The indicator light gives information about the status of the printer.

If the light is The printer is

Off Off

On On, but idle

Blinking On and busy

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Buttons

Use the six operator panel buttons to open a menu, scroll through a list of values, change printer settings, and
respond to printer messages.

Note: Buttons act on the information displayed on the second line of the operator panel.

The use of the buttons and the layout of the display are described in the following table:

Button or control panel item Function

Display The display shows messages describing the current state of the printer and indicating
possible printer problems that must be resolved.
The top line of the display is the header line. It will display the current status and the
Supplies (Warnings) status. This is where printer status, supplies messages, and
show-me screens are viewed.

Indicator light A green LED is used on the display, including the printer status.

If the light is The printer is

Off Off
On On, but idle
Flashing On and busy

Stop Press and release to stop the mechanical operation of the printer. The Not Ready
message will appear. Operation will resume when is pressed.

Menu buttons The and buttons are used to enter a menu group. Once a menu group
is active, press and release to step to the next selection, or press and
release to step to the previous selection.

These buttons can also be used to automatically increase or decrease the

desired number of copies.

Press and release to initiate action on a selection.

Selects the menu selection displayed on the second line of the display. If a
menu is displayed such as Paper Menu, then opens the menu and displays
the first printer setting contained in the menu.
If a menu item such as Paper Source is displayed, then opens the item and
displays the default setting.
If a menu item such as Manual Feeder is displayed, then saves the selection as
the new default setting for Paper Source. The printer will display the Saved message
momentarily and then return to the menu item level.

Back Press and release to return to the previous menu group. If at the top of the menu
group, the button functions as a Go button.

Go Press and release to place the printer in the Ready state after an off line situation (to
exit menus, to clear most messages).

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Diagram of the printer menus

Not all menus or selections will be available on all models or in all situations. These are accessed through the
driver.

Paper Menu Finishing Menu Utilities Menu Job Menu

Paper Source Duplex Quick Demo Reset Printer
Paper Size Duplex Bind Print Menus
Paper Type Print Stats
Copies
Custom Types Print Net Setup
Blank Pages
Universal Setup Print Fonts
Substitute Size Collation
Print Demo
Paper Texture Separator Sheets Factory Defaults
Paper Weight Separator Source Hex Trace
Paper Loading Multipage Print
Multipage Order
Multipage View
Multipage Border

PostScript Menu PCL Emul Menu Setup Menu Quality Menu

Print PS Error Font Source Eco-Mode Print Resolution
Font Name Quiet Mode Toner Darkness
Pitch Printer Language Small Font Enh.
Symbol Set Power Saver
Orientation Resource Save
Lines per Page Print Timeout
A4 Width Wait Timeout
Tray Renumber Auto Continue
Auto CR after LF Jam Recovery
Auto LF after CR Page Protect
Print area
Display Language
Toner Alarm

PPDS (if activated) Parallel Menu Network Menu USB Menu

Orientation Std Parallel Standard Network Standard USB
Lines per Page
Lines per inch
Page Format
Character Se
Best Fit
Tray 1 Renumber
Auto CR after LF
Auto LF after CR

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Messages and error codes

User attendance messages

The printer control panel displays messages describing the current state of the printer and indicates possible
printer problems that must be resolved. This topic provides a list of all printer messages, explains what they
mean, and tells how to clear the messages.

The following table lists the messages in alphanumerical order. A message can also be located using the index.

User attendance messages

Message Action

Activating Demo Mode Wait for the message to clear.

Activating Menu Changes Wait for the message to clear.

Activating/Deactivating PPDS Wait for the message to clear.

Busy Wait for the message to clear, or cancel the print job.

Cancelling Job Wait for the message to clear.

Change Cartridge Invalid Refill The printer has detected an unsupported refilled cartridge. Remove the
indicated print cartridge, and install a new one.

Close door Close the specified door to clear the message.

Deactivating Demo Mode Wait for the message to clear.

Defragmenting Flash DO NOT POWER Warning: Do not turn the printer off while this message is displayed.
OFF
Wait for the message to clear.

Disabling Menus Wait for the message to clear.

Note: The printer settings cannot be changed from the control panel while
the menus are disabled.

Enabling Menus Wait for the message to clear.

Flushing Buffer Wait for the message to clear.

Formatting Flash DO NOT POWER Warning: Do not turn the printer off while this message is displayed.
OFF
Wait for the message to clear.

Invalid Engine Code Download valid engine code to the printer.

Invalid Standard Network Code The code in an internal print server is not valid. The printer cannot receive
and process jobs until valid code is programmed into the internal print
server. Download valid code to the internal print server.
Note: The network code can be downloaded while this message is
displayed.

Load manual feeder with <Custom • Load the specified media in the manual feed tray or multipurpose
Type> feeder.
• To ignore the manual feed request and print on media already
Load manual feeder with <Custom installed in one of the input sources, press .
String>
If the printer finds a tray that has media with the correct media type
Load manual feeder with <size> and size, it feeds media from that tray. If the printer cannot find a
tray with the correct media type and size, it prints on whatever
Load manual feeder with <size> media is installed in the default input source.
<type> • Cancel the current job.

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User attendance messages (Continued)

Message Action

Load <src> with <Custom Type • Load the input source with the correct type and size media.
Name> • Cancel the current job.
Load <src> with <Custom String>

Load <src> <size>

Load <src> <type> <size>

Maintenance Replace the maintenance items and, if necessary, reset the printer
maintenance counter.

Menus Disabled The printer menus are disabled. The printer settings cannot be changed
from the control panel.
Note: A job can still be canceled.
Contact a system support person.

Network A network interface is the active communication link.

Network Card Busy An internal print server (also called an internal network adapter or INA) is
being reset. Wait for the message to clear.

Not Ready The printer is not ready to receive or process data. Someone pressed to
take the printer offline. Press to make the printer ready to receive jobs.

Parallel A parallel interface is the active communication link.

Performing Self Test The printer is running the series of start-up tests it performs after it is
turned on. Wait for the message to clear.

Power Saver • Send a job to print.

• Press to warm the printer to normal operating temperature and
display the Ready message.

Printing Directory List The printer is processing or printing a directory of all files stored in flash
memory. Wait for the message to clear.

Printing Font List The printer is processing or printing a list of all available fonts for the
specified printer language. Wait for the message to clear.

Printing Menu Settings The printer is processing or printing the menu settings page. Wait for the
message to clear.

Printing Device Statistics The printer is printing statistical information about the printer. Wait for the
message to clear.

Printing Quality Test Pages The printer is formatting and printing the Print Quality Test, which consists
of 4 pages. Page 1 contains a mixture of graphics and text, pages 2 and 3
contain only graphics, and page 4 is a blank page. If Duplex is turned on,
then the pages are duplexed; otherwise they are simplexed. Wait for the
message to clear.

Prog Engine Code The printer is programming new engine code. Wait for the message to
DO NOT POWER OFF clear and the printer to reset.
Warning: Do not turn the printer off while this message is displayed.

Program Flash The printer is storing resources, such as fonts or macros, in flash memory.
DO NOT POWER OFF Wait for the message to clear.
Warning: Do not turn the printer off while this message is displayed.

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User attendance messages (Continued)

Message Action

Prog System Code The printer is programming new system code. Wait for the message to
DO NOT POWER OFF clear and the printer to reset.
Warning: Do not turn the printer off while this message is displayed.

Ready Send a job to print.

Remove Paper Standard Bin The standard output bin is full.

Resetting Maint Cnt Valu The printer is resetting the counter that tracks wear on the fuser.

Resetting PC Cnt Value The printer is resetting the counter that tracks wear on the photoconductor.

Resetting the Printer Wait for the message to clear.

Res Reduced The printer is reducing the resolution of a page in the current job from 600
dots per inch (dpi) to 300 dpi to prevent a 38 Memory Full error. Res
Reduced remains on the display while the job prints.

Restoring Factory Defaults Wait for the message to clear.

Note: When factory default settings are restored:
• All downloaded resources (fonts, macros, symbol sets) in the
printer memory are deleted.
• All menu settings return to the factory default except:
– The Display Language setting in the Setup Menu
– All settings in the Parallel Menu, Network Menu, and
USB Menu

Std Bin Full The standard bin is full.

Toner Low • Replace the toner cartridge.

• Press to clear the message and continue printing.

Tray <x> Missing Insert the tray into the printer.

USM The printer is processing data through the specified USB port.

Waiting The printer has received a page of data to print, but is waiting for an End of
Job command, a Form Feed command, or additional data.
• Press to print the contents of the buffer.
• Cancel the current job.

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Cartridge error messages

Error Description

31 Defective cartridge

32 Unsupported print cartridge

33 Invalid refill

Paper jam error codes (200-series)

Note: The Event log (See “Event log” on page 3-21) will list any of these errors that have occurred.

Repeating jams or jam messages can be caused by any of the following:

• Faulty/contaminated pick solenoids or worn cams of the solenoids.

• Faulty/contaminated flags or springs.
• Debris in the paper path.
• Media not of the specified length.

Paper jam error codes (200-series)

Error Description

200.00 Paper jam around input sensor.

200.01 Classic input jam. The media is too long over the input sensor. Possible causes include multi-sheet feed, tray
size sensing problem, and media slippage.

200.02 The main input sensor never became uncovered from the sheet ahead.

200.03 The video never started on the page at the input sensor within two inches after hitting the input sensor

200.04 The media at the input sensor before interrupt occurred - not enough time elapsed since the printhead started
to expect the printhead mirror motor lock. Possible causes include bouncy sensor or exceptionally fast pick -
perhaps due to media pre-staged in the source tray.

200.06 Imaged page not expected page (bouncy passthru sensor)

200.08 Media reached the input sensor before the EP was ready

200.09 Transfer servo never started

200.12 Media detected at manual feeder sensor when not expected. Possible causes include user insert of media
when motor is running or pre-staged media in the tray.

200.13 The input sensor is covered when the media is not expected (media in machine during warm-up)

200.14 Trailing edge cleared manual feed, but did not successfully debounce the sensor. Potential causes are a small
gap or a bouncy manual feed sensor.

200.15 UNRECOVERABLE NO GAP JAM. Engine detected no gap at the manual feeder sensor, attempted to open
the gap by stopping the feed rolls, but no trailing edge was ever seen at the input sensor.

200.16 Transport motor error detected

200.17 Took too long to ramp up transport motor

200.18 Manual feeder sensor never became uncovered from the sheet ahead.

200.19 The media never reached the input sensor, but was detected at manual feeder sensor.

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Paper jam error codes (200-series) (Continued)

Error Description

200.20 The media is too long over the manual feeder sensor. Possible causes include multi-sheet feed, media size
(length) problem, pre-staged media in the tray.

200.22 FAILED SMALL GAP OR NO GAP JAM RECOVERY. Engine detected small gap or no gap at the manual
feeder sensor, opened the gap by stopping the feed rolls, but never saw the leading edge of the second page at
the input sensor.

200.23 Laser Servo never started due to potential conflict with the transfer servo. Possible causes: slow or missing
transport motor positional feedback, or the media is transferred too quickly to the input sensor.

200.24 The measured gap at the input sensor is too small to meet the video delivery requirements. (There is not
enough time since prior image finished to start new image)

200.26 The trailing edge never cleared the input sensor when feeding out the media that was detected during warm-
up.

200.27 Printhead Driver: Mirror motor fell out of lock condition after the media at the input sensor - more time elapsed
since the printhead than the expected stable lock time, but less than the printhead jitter-stable specification.

Mirror motor fell out of lock condition after media at the input sensor - more time elapsed since the printhead
than expected stable lock time, but less than the printhead jitter-stable specification.

200.28 First writing line of a page at the developer nip, but laser servo cleanup is not complete. Likely pre staged
media or a fast paper feed.

200.29 Printhead drive control out of range due to an external event beyond what the control is designed to handle.
Probable causes: ESD or noise on hsync signal.

200.30 Narrow media sensor covered during warm-up.

200.32 Media more than 14 inches too long over the manual feeder sensor. Possible causes include multi-sheet feed
or pre-staged media in the tray.

200.33 Page from tray 1 did not reach the input sensor after multiple attempts. Page did make it out of the tray at least
as far as the manual feeder sensor. Possible cause is that the page stalled at the alignment gate.

200.34 Timed out waiting for page from tray 1 to reach the input sensor after multiple pick attempts, but the page was
later detected at the input sensor while waiting for any page(s) ahead to clear the paper path. Possible cause is
that the page is delayed at the alignment gate.

200.35 Failed to create hsync during auto alignment

200.36 Lost hsyncs during auto alignment

200.37 Timeout on data collection during auto alignment

200.38 Interpage servo gap is smaller than expected for printhead offset target evaluation

201.00 Paper jam between input and exit sensor

201.01 Transport motor identification failed to identify either motor after two tries.

201.02 Exit sensor never made by leading edge of page. Also known as internal jam.

201.03 Video never started on the page at the input sensor within two inches after hitting the input sensor

201.05 Restart attempted after an internal jam without the cover open/close event. It is likely that the jam was never
cleared.

201.25 Exit sensor never made by leading edge of media when feeding out the media that was detected during warm-
up.

201.26 Page at fuser nip before fuser started ramping toward desired temperature. Indicates code may be receiving
more hall interrupts than intended

Diagnostics information 2-9

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Paper jam error codes (200-series) (Continued)

Error Description

201.27 Page at fuser nip before fuser reached acceptable operating temperature. Page arrived at fuser earlier than
expected, so it was probably staged

202.00 Paper jam around exit sensor.

202.01 Exit sensor never broke on the trailing edge of the sheet at the exit sensor.

202.02 Exit sensor never broke from sheet ahead of page heading toward the exit sensor.

202.06 Exit sensor bounced

202.13 Exit sensor covered, media not expected (media not in machine during warm-up)

202.25 Exit sensor never broke from the sheet ahead of the page heading toward the exit sensor when feeding out the
media detected during warm-up.

202.26 Trailing edge never cleared exit sensor when feeding out media that was detected during warm-up.

202.32 Long media or shingled multi feed stopped before sending to duplex.

231.00 Duplex jam while reversing into the device

231.01 Duplex sensor never made by leading edge reversing into the duplex.

231.02 Bouncy duplex sensor never made.

232.00 Duplex jam while staging in the device

232.01 Duplex sensor never broke by the sheet ahead after reversing into the duplex.

232.02 Page in duplex ahead of current reversing page never staged.

233.00 Duplex jam while picking from the device

233.01 Page in duplex never picked.

233.02 Feed error picking from the duplex.

233.03 Paper never reached the input sensor, but was detected at the manual feed sensor.

234.01 Duplex sensor covered during warm-up.

235.01 Invalid duplex media

241.00 Paper jam near tray 1.

241.10 Second pick attempt failed from Tray 1

241.12 Second pick from manual feeder, tray 1, or feeder failed when the media was in the source while other sheets
were committed to the paper path.

241.16 Failed to feed from tray 1. Pages in the paper path have been flushed to the output bin.

241.17 MISIDENTIFIED SMALL GAP JAM. Engine detected small gap at the manual feeder sensor, attempted to
open the gap by stopping the feed rolls, trailing edge was seen at the input sensor, manual feeder sensor is no
longer covered.

241.18 MISIDENTIFIED NO GAP JAM. Engine detected no gap at the manual feeder sensor, attempted to open the
gap by stopping the feed rolls, trailing edge was seen at the input sensor, manual feeder sensor is no longer
covered.

241.19 Second pick attempted failed from Tray 1, no pages printed since calling a 241.10 or a prior 241.19.

242.00 Paper jam near tray 2.

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Paper jam error codes (200-series) (Continued)

Error Description

242.01 Took too long to ramp up dc feed motor

242.08 Received lots of dc feed interrupts before losing them

242.10 Second pick attempt failed from Tray 2

242.12 Second pick from manual feeder, tray 1, or feeder failed when media was in the source, other sheets were
committed to the paper path.

242.16 Failed to feed from tray 2. Pages in the paper path have been flushed to the output bin.

251.00 Paper jam near the manual feeder.

251.10 Second pick attempt failed from manual feeder.

251.11 Failed to feed from manual feeder. Pages in the paper path have been flushed to the output bin.

251.12 Second pick from manual feeder, tray 1, or feeder failed when media was in the source while the other sheets
were committed to the paper path.

251.19 Media never reached the input sensor from the manual feeder.

Diagnostics information 2-11

4512-420, -430

Service error codes

Service error codes are generally non-recoverable except in an intermittent condition when the printer can be
put into POR to temporarily recover from the error condition.

Service error codes (9xx)

Error Description

Engine software service errors

902.xx Engine software error

Transfer service errors

917.00 Transfer service error

917.01 Transfer servo result too low.

Fuser service errors

920.00 Under temperature during steady state control.

920.01 Fuser took too long to heat up after transitioning to new enhanced mode.

920.02 Fuser fell too far below desired temperature while printing.

920.03 Fuser too cool while checking for slope change.

920.04 Fuser too cool when heating to desired temperature after slope change.

920.05 Fuser under temperature while printing

920.06 Fuser under temperature while printing

920.07 Fuser under temperature while printing

920.08 Fuser temperature did not increase after IR recovery.

920.20 Belt fuser under temperature during steady state control. This can occur in printing or standby modes.

921.00 Under temperature during standby control.

921.01 Fuser temperature did not reach standby temperature after two attempts

922.00 Fuser failed to ramp to target temperature

922.01 Fuser did not reach standby temperature in time (standby control)

922.07 Media reached fuser nip and fuser is under temperature

922.08 Fuser warm-up failure (motor start condition)

922.09 Fuser warm-up failure (compression set)

922.20 Belt fuser failed to reach the preheat temperature for the motor to start during warm-up.

922.21 Belt fuser was under temperature when the media reached the fuser nip.

923.00 Fuser is over temperature.

923.01 Fuser is over temperature. This applies to the fuser and belt fusers.

924.00 Open thermistor check.

924.01 Open thermistor check failure. This applies to the fuser and belt fusers.

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Service error codes (9xx) (Continued)

Error Description

924.02 Open thermistor check failure. The ADC failed to converge. Possible noisy thermistor signal. This applies to the
fuser and belt fusers.

Fan service errors

927.00 Service fan error

927.03 Main fan took too long to ramp up

927.04 Main fan is under speed or stalled during speed adjustment state

927.05 Main fan overspeed during speed adjustment state.

927.06 Main fan capture data is invalid and speed control is at maximum in fan control idle state

927.07 Main fan capture data is invalid and speed control is at maximum in fan control adjustment state.

Printhead service errors

931.00 No first hsync

931.01 No first hsync

932.00 Lost hsyncs

932.01 Lost hsyncs

933.00 Printhead boost signal failure

935.10 Printhead sweep error, swept through Hz range without finding the resonant frequency

935.11 Printhead sweep error, autosweep hw state

935.12 Printhead sweep error, coarse sweep state

935.13 Printhead sweep error, init fine sweep state

935.14 Printhead sweep error, fine sweep state

935.15 Printhead sweep error, check prelim amp state

935.16 Printhead sweep error, enable amp Kp state

935.17 Printhead sweep error, amp Kp failed to converge

935.18 Printhead sweep error, enable amp Ki state

935.19 Printhead sweep error, amp Ki failed to converge

935.20 Printhead sweep error, enable offset controller state

935.21 Printhead sweep error, load scan regs state

935.22 Printhead sweep error, fwd and rev capture times differ by too much

935.23 Printhead sweep error, check sweep accuracy state

935.24 Printhead sweep error, reserved

935.25 Printhead sweep error, detected resonant frequency out of expected range

935.26 Printhead sweep error, timed out waiting for end of sweep

Transport motor service errors

Diagnostics information 2-13

4512-420, -430

Service error codes (9xx) (Continued)

Error Description

936.01 No lock detected at normal motor start

936.02 No lock detected at motor start for motor ID

936.03 No halls detected at motor start

936.04 Failed to stop within timeout

936.05 Stall detected during speed control

937.00 Main transport motor lost lock

937.01 Main transport motor lost lock, detected by engine control

937.02 Overspeed detected during position control

937.03 Overspeed detected during speed control

Power supply service errors

940.00 LVPS service error

940.01 Line frequency outside allowed range of 45Hz-64Hz

940.02 Line frequency below 43Hz

940.03 No zero cross detected on belt fuser model

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Symptom tables
POST symptom table

Symptom Action

The main motor, cooling fan, and fuser do not come See “Cover interlock switch service check” on page 2-18.
on.

POST completes, but the LCD does not come on. See “Operator panel service check” on page 2-21.

Main motor does not come on. See “Main motor service check” on page 2-20.

Fan does not come on. See “Cooling fan service check” on page 2-18.

Fuser does not cycle. See “Fuser service check” on page 2-19.

Fuser does not turn on and off. See “Fuser service check” on page 2-19.

The paper feed picks and tries to feed media. See “Paper feed service checks” on page 2-21.

Note: Investigate any displayed codes before proceeding with these symptoms. For example, a missing toner cartridge will
prevent POST from completing.

Diagnostics information 2-15

4512-420, -430

Printer symptom table

Symptom Action

Fan noisy or fan not working. See “Cooling fan service check” on page 2-18.

Fuser parts melted. See “LVPS/HVPS service check” on page 2-20.

Toner not fused to the media. See“Fuser service check” on page 2-19 or “Solving print
quality problems” on page 3-28.

Paper jams. See “Paper feed service checks” on page 2-21.

Main motor noisy or not moving. See “Main motor service check” on page 2-20.

Media skew. See “Paper feed service checks” on page 2-21.

Printer not communicating with host. See “Parallel or USB port service check” on page 2-23.

Front access cover will not close. See “Cover interlock switch service check” on page 2-18.

Operator panel button not responding. See “Operator panel service check” on page 2-21.

Operator panel lights are off or very dim. See “Operator panel service check” on page 2-21.

Blank page. See “Blank page” on page 2-24.

Black page. See “Black page” on page 2-25.

Heavy background. See “Heavy background” on page 2-25.

Light print. See “Light print” on page 2-27.

White or black lines or bands. See “White or black lines or bands” on page 2-27.

Toner on back of page. See “Toner on back of page” on page 2-27.

Media never picks. See “Media never picks” on page 2-22.

Media feeds continuously. See “Media picks during POST and/or continuously” on
page 2-21.

Media wrinkled or bent. See “Media “trees,” wrinkles, stacks poorly, or curls” on
page 2-23.

Dead machine (no power). See “Dead machine service check” on page 2-19.

Print quality problems See “Solving print quality problems” on page 3-28.
• Light print
• Blurred characters
• Toner on both sides of media
• Toner not fused
• Streaks
• Blank pages

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Service checks
Service checks which involve measuring voltages on the LVPS/HVPS (low voltage power supply/
high voltage power supply board) should be performed with the printer positioned on its back side.

Note: When making voltage readings, always use frame ground unless another ground is
specified. See the wiring diagram in the back of the book for more information.

Controller card service check

Controller card service check

FRU Action

Controller card POST (Power-On Self Test)

assembly
Note: The printer should complete POST in approximately 30 seconds.
Warning: Do not
replace the operator If the printer fails to display lights or activate the drive motor, fuser or fan, check the
panel and controller following order:
card at the same time. 1. Power to the LVPS/HVPS
Each card contains the 2. Power from the LVPS/HVPS to the controller card
printer settings. When
either of these cards is 3. Cables are plugged in correctly, especially for the operator panel. The printer will not
new, it obtains some of power-up without a functioning operator panel.
the settings from the 4. The controller card assembly.
other card. Settings 5. The operator panel. See “Operator panel service check” on page 3-21.
are lost when both are
new and replaced at Verify +24 V dc input from the LVPS/HVPS.
the same time.
1. Turn the printer off.
2. Disconnect the LVPS/HVPS cable from the controller card at J19.
3. Turn the printer on.
4. Verify +24 V dc on positions 8 and 9 of the cable connector.
5. If voltage is correct, check the continuity in the other conductors of the cable. If the cable
is good, check the connectors to the controller board.
6. Verify that pins 7 and 12 on both the cable and the card connector are grounded.
7. If grounds are not correct on the cable, but the cable posses continuity otherwise, check
the LVPS/HVPS.
8. If the grounds are not correct on the controller card, replace the controller card. (Check
with one probe on the connector pin and the other on the card’s ground plane found at
each screw head.)

Controller card voltage outputs

Turn the printer off, and plug the LVPS/HVPS cable into J19 of the controller card. See the
wiring diagram at the end of the book which identifies the voltages and grounds for a good
controller card.
Turn the printer off before plugging or unplugging any connectors.

Diagnostics information 2-17

4512-420, -430

Controller card service check (Continued)

FRU Action

LVPS/HVPS Verify main power to controller card

With the printer off, unplug the LPS/HVPS cable at J19 on the controller card. Verify
grounds on pins 7, 12, and 14 for both the cable and the controller card. If any of these
grounds are incorrect, check the cable for continuity. Replace the cable or the respective
card as necessary.
Turn the printer on with the cable still unplugged, and verify the following on the cable
(controller card will not be powered):
Pins Voltage
J19-8 +24 V dc
J19-9 +24 V dc
J19-13 +5 V dc

If any of the voltages are incorrect, replace the LVPS/HVPS. See “Dead machine service
check” on page 2-19.

Cooling fan service check

FRU Action

Cooling fan Make sure the fan cable plug is properly seated at J4 (controller card).
Turn the printer off, and disconnect the cooling fan cable from the controller card.
Turn the printer on. Within a few seconds, the controller card assembly should apply
+24 V dc to pin 2.
• If voltage is present and the fan is not turning, replace the cooling fan. If the fan still
doesn’t function, replace the controller card.
• If voltage is not present, check the controller card.

Cover interlock switch service check

Note: Make sure a print cartridge assembly is installed and the cover closes all the way, engaging the cover
open switch lever.

FRU Action

Cover interlock switch Disconnect the cover interlock cable from the controller card at J6.
With the printer turned off, verify continuity between cable pin 1 and pin 2 with the door
closed and discontinuity with the door open.
Verify continuity between cable pin 1 and pin 3 with the door open and discontinuity with the
door closed.
Verify discontinuity between cable pins 2 and 3 whether the door is open or closed.
• If either fails, replace the cover interlock switch.
• If both pass continuity, turn the printer on, and measure +5 V dc on pin 2 at J6 on the
controller card.
• Verify pin 3 at J6 is ground.
• If voltage or ground is not present, see “Controller card service check” on page 2-17
for more information.

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Dead machine service check

CAUTION: Check the AC line voltage. The voltage should be within the following limits:

• 100 V ac (volts alternating current) – 127 V ac for the 110 V printer

• 200 V ac – 240 V ac for the 220 V printer

FRU Action

Unplug the printer. Remove the LVPS/HVPS, and check the fuses for continuity.
• If open, replace the LVPS/HVPS.
• If not open, check the switch continuity across its conductors with the switch on. Turn
the switch off. Plug the AC line into the LVPS/HVPS and switch unit on.
Note: Voltages may be exposed at several places on the board. Do these verifications, and
LVPS/HVPS then unplug the card:
• Verify 24 V dc on pins 8, 9, and 10 at PCN1.
• Verify approximately 3V on pins 1–3.
• Verify approximately 5V on pins 4 and 13.
• If voltages are not correct, replace the LVPS/HVPS.
• If voltages are correct, check the controller card. See “Controller card
service check” on page 2-17.

Fuser service check

When toner is partially fused to the media, it is usually caused by low fuser temperature.

The line voltage to the printer must be within the following limits:

• 100 V ac–127 V ac for the 110 V model printer

• 200 V ac–240 V ac for the 220 V model printer
This printer uses a belt fuser and therefore does not have a lamp.

Fuser service check

FRU Action

Unplug the printer, and disconnect the fuser cable plug from the LVPS/HVPS board
connector at PCN5.
Check for continuity across the fuser by checking across the connector pins.
• If there is continuity, check the LVPS/HVPS. See “LVPS/HVPS service check” on
page 3-20.
Fuser power cable • If there is no continuity, disconnect the fuser power cable at both ends and check each
LVPS/HVPS conductor for continuity. Replace cable if necessary.
Fuser
• If the cable tests good, replace the fuser.
Make sure the fuser thermistor is correctly connected to the controller board at J13. If the
problem persists, disconnect the thermistor cable and check for less than +5 V dc on pin 1.
Pin 2 should be ground. If line voltage is incorrect on pin 1, see “Controller card service
check” on page 2-17 for more information.

Disconnect the thermistor cable from J13 on the controller card.

Measure the resistance across the ends of the thermistor cable.
Replace the fuser assembly if the resistance is lower than 1K ohm or shorted.
Note: Resistance measures approximately 400K ohms when cool and 1K ohms hot.
Fuser

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LVPS/HVPS service check

FRU Action

LVPS portion of board

Fuses that open typically indicate a faulty LVPS/HVPS.
Disconnect the power cable, and open the LVPS/HVPS enough to test the switch. The
switch will show continuity across the conductors with a meter when the switch is on. If the
switch is good, see “Dead machine service check” on page 2-19 for more diagnostics.
LVPS/HVPS
HVPS portion of board
Problems with the HVPS are exhibited in the print quality. See “Print quality service
checks” on page 2-24 for more information.

Main motor service check

FRU Action

Turn off the printer, and unplug the main motor cable at J17. Turn on the printer, and check
for the following voltages at J17:
J17 pins Voltages
Main gear drive Pins 1–4 Approx. +3.3 V dc
Main motor cable
LVPS/HVPS Pin 6 Approx. +5 V dc
Controller card
Pins 7–9 10 V dc–24 V dc
Warning: Do not
replace the operator
panel and controller Verify ground at pin 5 for both the card and cable.
card at the same time. • If these voltages are correct, check the main motor cable for continuity.
Each card contains the - Remove the left side cover to access the connector on the motor.
printer settings. When - If continuity exists on each wire, replace the main gear drive which includes the
either of these cards is motor.
new, it obtains the - If continuity does not exist on one or more of the wires, replace the motor cable.
settings from the other • If these voltages are not correct, see “Controller card connector pin values” on
card. Settings are lost page 5-2, or replace the controller card. See “Controller card removal” on page 4-13.
when both are new
and replaced at the
same time.

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Operator panel service check

Inspect the operator panel cable for damage. Make sure the cable is plugged in securely. Run POST and check
each light for proper operation. See “Power–On Self Test (POST) sequence” on page 2-1.

LCD Operator panel service check

FRU Action

Operator panel (LCD) Lights

Controller card
If the LCD does not come on, open the controller card cage and locate the operator panel
Warning: Do not connector at J3. Make sure the cable is properly connected to the controller card and the
replace the operator controller card has input voltage to it.
panel and controller
card at the same time. With the printer on, verify the following without disconnecting the cable:
Each card contains the • Pins 1, 3, 5, and 6—3.3 v
printer settings. When • Pin 2—5 v
either of these cards is
new, it obtains the • Pins 4 and 7—GND
settings from the other If these are correct and the operator panel is not functioning, replace the operator panel.
card. Settings are lost
when both are new If any are incorrect, see “Controller card service check” on page 3-17.
and replaced at the
same time. Buttons
If the buttons do not respond, replace the operator panel. There is no test or repair for the
faulty switches.

Paper feed service checks

Paper jam error indication during POST

FRU Action

Fuser (exit sensor) If the exit sensor flag, which is visible at the back of the fuser, is in any position other than
vertical, the printer will display a paper jam. Make sure the flag is operating freely. Replace
the fuser if the sensor is damaged.

Input/duplex sensor Make sure the input paper feed sensors are working properly. A stuck or incorrectly installed
Manual feed sensor sensor causes a paper jam indication.

Media picks during POST and/or continuously

FRU Action

ACM Check the ACM clutch for wear. The solenoid interacts with the clutch to control the motion
Manual feed clutch of the pick tires.
If the ratchet teeth of the ACM clutch assembly are worn or broken, the solenoid may not
stop the ACM from rotating. Replace the ACM clutch assembly if necessary.
Check the manual feed clutch for damage.

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Media picks but stops halfway through the printer

FRU Action

Input/duplex sensors Make sure the input sensors are working properly.
(under print cartridge assembly)
Input sensor (manual) Check for a broken or stuck flag on the input sensors.
Make sure the cables are seated on the controller card at J23 (Tray 1 input) and
J20 (manual input).
Check for about +5 V dc on pin 6 at J23 (Input/duplex sensor) and pin 3 at J20
(Input sensor).
• If correct, replace the input paper feed sensor.
• If these voltages are not correct, replace the controller card.

Media never picks

FRU Action

Paper feed (pick tires) tray 1 Open the left cover, and verify that the solenoids and clutches are functioning
Paper feed (pick tires) tray 2 when an attempt is made to feed the media.
Media drive ASM
Media feed clutch ASM Make sure the rubber tires on the ACM are installed and clean.
Manual feed clutch ASM Replace the tires, ACM drive, clutch assemblies, solenoids, or drive shaft as
P/U and manual feed solenoid necessary.
ACM drive shaft

Media occasionally mispicks or picks multiple sheets at once

FRU Action

Tray 1 Check tray for media catch points.

Tray 2 (option)
If the sheet being fed stops momentarily, the ACM applies additional vertical force,
causing additional sheets to feed.
Do not mix media types in one tray.

Paper pick tires Check the tires in the ACM assembly for signs of wear or damage.
(Tray 1 or tray 2)
Replace the tires as necessary.

ACM clutch complete bill Open left cover, and observe the solenoid and clutch actions at the ACM and manual feed
of material (CBM) shafts as a print job is attempted.
Manual feed clutch CBM
Media feed clutch ASM Replace the faulty part.
(tray 1 only)
Manual feed clutch ASM

Controller card Disconnect the solenoid cable at J21 on the controller card.
P/U and manual feed
solenoid ASM. Measure the resistance across cable pins 1 and 2 and then pins 3 and 4.
• The resistance should be
180–250 ohms.
• If it is not, replace the solenoid assembly.
• If the resistance is 180–250 ohms, check the controller card. See “Controller card
service check” on page 2-17 for more information.
Replace controller card as necessary.

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Media skews

FRU Action

Paper feed (pick tires) tray 1 Check tires for debris. If tires are new, try reversing each on its hub.
Paper feed (pick tires) tray 2
Tray 1 Check side guides on Tray 1 and Tray 2. Guides set for a full stack of media may be
Tray 2 (option) too wide when the stack is short.

Media “trees,” wrinkles, stacks poorly, or curls

FRU Action

Fuser This problem is most likely due to a worn backup roll. It causes the printer to run hotter than
required for the media being printed. Excessive heat can cause media treeing problems,
poor stacking, or curl.
Print the menu sheet found under Utilities.
Look at the media settings. Some, such as card stock or rough texture, may require a higher
fuser temperature, which leads to more of these problems (except stacking) in plain paper.
• Change settings using the printer driver.
• Use the local printer setup utility (included on the CD) to change the NVRAM
settings.
Try a different ream of paper. Moist media has a higher tendency to crease (treeing) and
curl.

Parallel or USB port service check

1. Perform a print test to make sure the printer prints correctly. Verify that the indicator light is on, then print
the menu settings by selecting Print Menu under Utilities.
2. Be sure the printer parallel cable is designed for bidirectional printing.
3. Be sure the user’s application is set up correctly.
4. If the internal print test page prints correctly, the user’s application/printer driver is set up correctly, and the
correct bidirectional parallel cable is installed, but the printer still fails to print on command from the host
computer, replace the controller card.
5. Check the USB cable for continuity.

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Print quality service checks

Note: Ensure the cover closes tightly. A gap in the opening may allow light to expose the photoconductor
resulting in a ‘dirty’ print. Extreme environmental conditions, temperatures, and humidity will affect the print
quality.

Using print quality test pages

To help isolate print quality problems, like streaking, print test pages using the print quality test pages. To print
the print quality test pages:

1. Enter Configuration Menu.

a. Turn off the printer.
b. Turn on the printer while pressing and holding and .
c. Release the buttons when Performing Self Test displays.
d. The message CONFIG MENU displays.
e. Press to Prt Quality Pgs.
f. Press to print the pages.
Four pages print to help evaluate print quality. The first page has various fonts and a graphic, the
second page is gray with graphics, the third page is black, and the last page is blank.
2. Use the test pages to isolate problems such as light or toner streaks. See “POST symptom table” on
page 2-15 for solutions to these problems.
3. Press to Exit Config Menu and press .

To exit configuration, turn the printer off.

Note: Refer to the print defects guide at the end of the manual for repeating defects.

Blank page

FRU Action

Toner cartridge (not a Remove the toner cartridge, and gently shake it to evenly distribute the toner.
FRU)
Check for cartridge damage.

Blank pages can be caused by a defective printhead assembly,

LVPS/HVPS, or controller card.
• Printhead errors typically result in printer service errors unless there is blockage of the
beam or dust on the lens.
• Blank pages typically are caused by the PC roll not being properly charged. Try a
Printhead different PC kit.
LVPS/HVPS Unplug the printer, and check the cable continuity between the LVPS/HVPS connector
Controller card marked OPC (at PCN 2) and the corresponding wire form (spring) found about 14 mm
above and to the right of the transfer roll gear.
• If there is not continuity, call the next level of service.
Try a different toner cartridge and PC kit.
• If those fail, replace the LVPS/HVPS, controller card, or the printhead in that order.
Also, see “Solving print quality problems” on page 3-28.

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Black page

Note: Incorrect laser exposure or incorrect charging of the photoconductor causes an all black page. Always
verify the same results from a different print cartridge assembly and developer before proceeding.

FRU Action

Toner electrodes (not a Check the three rearward electrodes below the print cartridge assembly for contamination
FRU) or damage. Correct as necessary.
Check continuity between the cable (DEV, TAR, and doctor blade) connection PCN3 and on
the contact tips below the print cartridge assembly.
• If continuity fails, call the next level of service.

With the printer off, disconnect the LVPS/HVPS cable from J19 on the controller card.
Turn the printer on, and verify +24 V dc on pins 8 and 9 of the cable.
Verify ground on pins 7, 12, and 14.
• If the voltage is incorrect, replace LVPS/HVPS board.
LVPS/HVPS board • If grounds are incorrect, check ground paths.
Controller card • Check confinuity in the cable. Replace the cable if necessary.
Miscellaneous cables • If voltage is correct and the toner electrodes are good, replace the controller card.
• See the “LVPS/HVPS service check” on page 2-20 and the “Controller card service
check” on page 2-17, if necessary.

Heavy background

Poor development or poorly charged toner particles cause excessive background. This is more noticeable as the
toner cartridge nears end-of-life.

FRU Action

Toner cartridge (not a Check the toner darkness setting in the driver. Try a lower setting.
FRU)
PC Kit (not a FRU) Make sure the toner cartridge and PC Kit are correctly installed and the high voltage
contacts are clean.
If the toner cartridge and PC Kit are installed correctly, try a new PC Kit first and then toner
cartridge.

Check the contacts for correct installation and contamination where contact is made
between the print cartridge assembly and spring contacts which connect to the LVPS/HVPS
board at PCN3. Clean as necessary.
If this does not correct the problem, replace the following FRUs one at a time in the order
shown:
LVPS/HVPS • LVPS/HVPS board (See “Black page” on page 3-25 for pin values.)
Controller card • Controller card

Diagnostics information 2-25

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Partial blank image/white spots (no repeating pattern)

FRU Action

Toner cartridge (not a Remove the toner cartridge assembly and gently shake the assembly to evenly distribute
FRU) the toner.
Check to make sure that the laser light path is not blocked.
If toner cartridge is low, try a new one.

Paper (not a FRU) Make sure recommended media is being used.

Check the media settings in the printer driver. A heavier media may require higher heat to
properly fuse.

Variation in image density horizontally across page

FRU Action

PC Kit (not a FRU) The charge roll may have an unbalanced force against the PC (photoconductor) drum.
Try a new PC Kit.

Transfer roll Note: Do not touch the transfer roll except at its ends. Place a sheet of paper over the roll to
prevent damage from finger oils or hand lotion.
Check the springs in the left and right transfer roll bearings. The bearing assemblies should
support the transfer roll, applying evenly distributed forces to the PC drum.
Replace the transfer roll assembly if the springs or bearings show signs of damage or
fatigue.
Inspect the transfer roll for signs of wear, damage or contamination.
Replace as necessary.

Poor fusing of image

FRU Action

Fuser The fuser may not be operating at the proper temperature to fuse the toner to the paper.
See“LVPS/HVPS service check” on page 2-20 for more information. Try changing the
setting to heavier paper or even card stock.

Media (not a FRU) Make sure recommended media is being used.

Check the media settings in the printer driver.

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Light print

FRU Action

Toner cartridge (not a Make sure the toner cartridge and PC Kit are installed correctly and that the toner cartridge
FRU) is not low on toner.
If the problem continues, install a new toner cartridge.
Recheck condition before replacing PC Kit, if necessary.

Check the transfer roll for signs of toner buildup and contamination.
Inspect the HVPS contact (transfer roll) for contamination.
Verify the high voltage cable is plugged into the LVPS/HVPS.
If all components appear free of contamination, replace the following FRUs one at a time in
Transfer roll the order shown:
LVPS/HVPS card • Transfer roll
• LVPS/HVPS card

White or black lines or bands

FRU Action

Print cartridge Banding appears as light or dark horizontal lines on a uniformly gray page or on a page with
assembly (not a FRU) a large area of graphics. Banding is primarily due to a variation in the speed of the media as
Developer drive it feeds through the printer, especially in the developer and transfer process. It may also be
coupling assembly a result of overly dry or moist environments.
Main gear drive
With the printer off, check to make sure that the laser beam is not blocked.
Inspect the toner cartridge and paper feed components, especially the drive coupler and
drive gears for debris, binds, or damage.

Toner on back of page

FRU Action

PC Kit (not a FRU) Print a menu page found under Utilities, and check settings for media type.
Inspect the overall paper path for signs of spilled toner.
Gently clean the contaminated areas with a soft cloth.

Fuser Inspect the fuser for signs of contamination.

Replace the fuser as necessary.

Transfer roll A transfer roll contaminated with toner can cause toner to transfer to the back of pages.
Inspect the transfer roll for contamination, and replace as necessary.

Diagnostics information 2-27

4512-420, -430

Solving print quality problems

Note: Refer to the print defects guide at the end of the manual for repeating defects.

Print quality problems

Problem Cause / action

Light or blurred Light print

characters.
See “Light print” on page 2-27.
The toner cartridge may be getting low on toner:
•Remove the toner cartridge and print cartridge assembly.
•Shake it from side to side to redistribute the toner.
•Reinstall it and recheck for condition.
•Make sure to use the recommended print media (see media types and sizes in the
User’s Reference).
• Use MarkVision™ to define the custom type setting for media type, media texture, or
media weight.
• The toner cartridge or PC Kit may be defective. Replace the PC Kit first and recheck.
Blurred characters
Blurred images, including characters, are usually caused by a defective printhead.
Vertical white lines
See “Vertical streaks below.
Vertical white lines may be caused by the laser beam, which may be partially blocked. With
the printer off, clear the path or clean the lens. The toner cartridge or fuser may be
defective. Try a different toner cartridge. Inspect the fuser at its entry for debris.

Toner smudges appear • Make sure the media is straight and unwrinkled.
on the front or back of • Replace the PC Kit, and recheck before replacing the toner cartridge. See “Toner on
the page. back of page” on page 2-27 for more information.

Vertical or horizontal Vertical streaks

streaks appear on the
page Something could be caught between the PC kit and the fuser. Check the paper path around
the fuser entry. Try a different toner cartridge.
Vertical white lines may be caused by the laser beam, which may be partially blocked. With
the printer off, clear the path or clean the lens. The toner cartridge or fuser may be
defective. Try a different toner cartridge. Inspect the fuser at its entry for debris.
Horizontal streaks
The toner cartridge or the fuser may be the cause due to excessive page count or defect.
Replace as needed.
If the lines are parallel and match the two intended ghost images, the Form Type may be
incorrectly set. Check those settings.
The PC cleaner sump may be full. Replace the PC kit.

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Print quality problems (Continued)

Problem Cause / action

Toner smears or rubs • Toner is not being fused to the paper. Replace the fuser.
off the page. • Change the media texture setting in the driver. If special media is being used, such as
card stock or labels, be sure to select the correct media type.
• Try a different kind of paper. Paper designed for copiers gives the best quality fusing.

The print is getting • Toner is becoming low in the cartridge.

light, but the printer • The Toner Low message does not display if the 1,500 page toner cartridge is installed.
has not indicated it is • Remove the toner cartridge, and gently shake it from side to side to redistribute the
low on toner. toner.
• Replace the toner cartridge.

The Toner Low • Remove the toner cartridge, and gently shake it from side to side to redistribute the
message displays. toner.
• Replace the toner cartridge.

Solid black areas on • There is a mismatch in the transparency and what the software is expecting.
transparencies • Choose a different fill pattern in the software program.
• Remove the toner cartridge, and gently shake it from side to side to redistribute the
toner.
• Try a different type of transparency.
• Replace the toner cartridge.

Faint images or • Select a different media type or form type setting from the printer driver.
repetitive spots appear • Try a different type of paper. Media designed for copiers gives the best quality.
on the page. • Replace the toner cartridge.

Pages are blank. • The print cartridge may be out of toner or defective. Replace the cartridge.
• There may be a software error. Re-initialize the printer by turning it off and back on.
• With the printer off, check the printhead beam path. If clear, check for a printhead error
on POR. See “Printhead service check” on page 2-31.
• Also, see “Blank page” on page 3-24.

Diagnostics information 2-29

4512-420, -430

Print quality problems (Continued)

Problem Cause / action

The printer is on and • Make sure the parallel or USB cable is not damaged and is firmly plugged into the
indicates ready, but connector on the back of the printer.
nothing prints. • Make sure the toner cartridge assembly is installed properly.
• Print the menu page found under Utilities.
- If a menu settings page cannot be printed, contact the next level of support.
- If a menu settings page can be printed, the problem is one of the following:
• Computer
• Software program
• Cable
• (USB only) A failed controller card. Replace card.
Note: Test by unplugging USB and plugging it with the printer on. If the computer indicates
“unknown device,” replace the controller card.

Toner Low light is on If a 3.5K or more page toner cartridge is being used and the Toner Low alarm is set to on,
and printing stops. the printer stops printing until the toner cartridge is replaced.

The Error light alone is Make sure the front printer cover is closed.
on.

The Toner Low light is • Make sure the toner cartridge is installed correctly.
blinking, and the Error • Install a new toner cartridge.
light is on.

The media skews or • Tray is overfilled or media is too loose.

buckles. • Don’t overfill Tray 1 or the optional Tray 2 (see media capacities in the media types and
sizes table in the User’s Guide).
• Make sure the paper guides are flush against the edges of the media.

The media sticks • The friction between sheets is too high.

together, resulting in • Remove the media from Tray 1 or Tray 2, and fan it.
the printer feeding • Don’t overfill Tray 1 or the optional Tray 2 (see media capacities in the media types and
multiple sheets. sizes chart in the User’s Reference).

The media fails to feed • Frictional force between tires and media is less than resisting force.
from Tray 1. • Remove the media from Tray 1, and fan it.
• Make sure Tray 1 is selected from the printer driver. Do not overfill the tray.
• Check the condition of the rubber on the paper feed rolls. Replace if worn or
contaminated.
• Verify that the ACM clutch is functioning correctly.

The media fails to feed • Incorrect tray selection or inadequate picking force by tires.
from the optional • Make sure the correct tray and media type are selected from the driver.
Tray 2. • Make sure the tray is pushed all the way in.
• Remove the media from the optional Tray 2, fan it, and reload.
• Check the rubber on the paper feed tires for dirt or any other debris. Replace as
necessary.
• Check the paper path in the tray for burrs or debris that may hinder media movement.
• Make sure the media does not exceed the stack height indicator.

Load Paper displays • The input sensor does not sense media after picking.
even though there is • Make sure the tray is pushed all the way in.
media loaded in the • Press .
optional Tray 2.
• Check the feed tires. (See two preceding actions.)

The printer does not • The printer is waiting on the next command.
print after a paper jam • Clear all jams.
has been cleared. • Press and release , or open and close the printer cover to restart the printer.
• Make sure the print cartridge assembly is installed properly.

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Print quality problems (Continued)

Problem Cause / action

Unexpected characters • Ensure correct printer driver is being used.

print or characters are • Select hex trace mode to determine what the problem is.
missing. • Restore factory defaults.
• Make sure the parallel cable or USB cable is firmly plugged in at the back of the printer.

Jobs are not printing, • The printer is waiting for an appropriate command.
and an error message • Make sure the print cartridge assembly is installed properly.
is displayed. • Make sure the printer front cover is closed.

While in PostScript 3 • Ensure the correct PostScript driver is being used.

emulation, the printer • The printer doesn’t have enough memory to print the job. Install more memory.
is flushing data (an
error message is
displayed).

Printhead service check

FRU Action

Turn the printer off.

Disconnect the printhead cables from J8 and J15 on the controller card.
Turn the printer on with the front door closed.
On the controller card, verify +5 V dc on pin 10 at J8 and +5 V dc on pins 1 and 2 at J15.
Printhead Verify grounds on pins 2, 4, and 7 at J8 and on pin 4 at J15.
Note: New printhead • If voltages or grounds are incorrect, check the controller card. See “Controller card
must be aligned. See service check” on page 2-17 for more information.
“Printhead assembly
electronic • If voltages are correct, replace the printhead (comes with cables).
adjustment” on
page 3-8.

Transfer roll service check

FRU Action

Note: Do not touch the transfer roll except at its ends. Place a sheet of paper over the roll to
prevent damage from finger oils or hand lotion.
Check the springs in the left and right transfer roll bearings. Do not try to move the left
spring. The bearing assemblies should support the transfer roll, applying evenly distributed
forces to the PC drum.
Transfer roll Replace the transfer roll assembly if the springs or bearings show signs of damage or
fatigue.
Inspect the transfer roll for signs of wear, damage or contamination.
Replace as necessary.

Diagnostics information 2-31

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3. Diagnostic aids

Accessing service menus

There are two different test menus that can be accessed during POR to identify problems with the printer.

Configuration Menu 1. Turn off the printer. The Configuration menu group contains a set
2. Press and hold and Back . of menus, settings and operations which are
3. Turn on the printer. infrequently required by a user. Generally, the
options made available in this menu group are
4. Release the buttons when Performing used to configure a printer for operation.
Self Test displays.
5. The message CONFIG MENU displays on See “Available menus” on page 3-2.
the top line of the operator panel.
Diagnostics Mode 1. Turn off the printer. The Diagnostic menu group contains the
2. Press and hold Go and Back . settings and operations used while
3. Turn on the printer. manufacturing and servicing the printer.
4. Release the buttons when Performing See “Available tests” on page 3-5.
Self Test displays.

Printing menus

To print a listing of the states and settings of the printer:

1. At the Ready prompt, press under Menu until Utilities appears.

2. Press .
3. Press until Print Menus appear.
4. Press .

Diagnostic aids 3-1

4512-420, -430

Configuration menu (CONFIG MENU)

Entering Configuration Menu

1. Turn off the printer.

2. Press and hold and Back .
3. Turn on the printer.
4. Release the buttons when Performing Self Test displays.
The message CONFIG MENU displays on the top line of the operator panel.

Available menus

Maint Cnt Value “Maint Cnt Value” on page 3-2.

Reset Maint Count “Reset Maint Count” on page 3-2.
Reset PC Count “Reset PC Cnt” on page 3-2.
Prt Quality Pgs “Print quality pages (Prt Quality Pgs)” on page 3-3.
Panel Menus “Panel Menus” on page 3-3.
PPDS Emulation “PPDS Emulation” on page 3-3.
Demo Mode “Demo Mode” on page 3-3.
Factory Defaults “Factory Defaults” on page 3-3.
Energy Conserve “Energy Conserve” on page 3-3.
Event Log “Event Log” on page 3-3.
Reduced Curl “Reduced Curl” on page 3-4.
USB Speed “USB Speed” on page 3-4.
Exit Config Menu “Exit Config Menu” on page 3-4.

Menus may vary depending on the features and options of the printer.

Maint Cnt Value

This value represents the number of printed sides (duplexed=2 sides). It can be reset via Reset Maint Count.

Reset Maint Count

To reset the Maint Cnt Value:

1. Select Reset Maint Count from the CONFIG MENU.

2. Press to reset the counter.

Reset PC Cnt

When you install a new photoconductor, this number should be reset.

To reset the counter:

1. Select Reset PC Cnt from the CONFIG MENU.

2. Press to reset the counter to zero.
Note: Permanent page count is not affected by this operation.

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Print quality pages (Prt Quality Pgs)

To print the Print Quality Pages:

1. Select Prt Quality Pgs from CONFIG MENU.

2. Press .
Four pages print. Additional button presses are ignored until the pages have printed. If duplex is selected,
the pages print front and back.
The first page is a mix of graphics and text. The second two pages are graphics, and the last page is blank.

The Print Quality Pages can also be printed from the Diagnostics Mode.

Panel Menus

If no password is set, Panel Menus lets you restrict access to the Ready Menu Group. When a password is set
by an administrator, this menu item does not appear.

1. Select Panel Menus from the CONFIG MENU.

2. Select Disable to make menus in the Ready Menu Group inaccessible.
To change the setting, select Panel Menus, and select Enable to make the menus available.

PPDS Emulation

This menu lets you turn on PPDS emulation, if desired.

1. Select PPDS Emulation from CONFIG MENU.

2. Select Activate to enable PPDS emulation and Deactivate to turn it off.

Demo Mode

This menu item lets you turn demo mode on or off.

1. Select Demo Mode from CONFIG MENU.

2. Select Activate to turn the demo mode on or Deactivate to turn demo mode off.

Factory Defaults

This menu lets you restore the printer settings to their factory default values.

1. Select Factory Defaults from the Configuration Menu.

2. Select either Restore Base or Restore Network. Restore Network is only available if an integrated
network adapter is installed.

Energy Conserve

Select On to allow access to the Power Saver menu. If you select Off, an additional item appears in the Power
Saver menu. Disable lets you enable or disable Power Saver from the customer menu.

Event Log

Selecting EVENT LOG provides a history of printer errors. The most recent error displays in position 1, and the
oldest error displays in position 10 (if 10 errors have occurred). If an error occurs after the log is full, the oldest
error is discarded. Identical errors in consecutive positions in the log are entered. All 2xx and 9xx error
messages are stored in the event log. See “Event log” on page 3-21 for more information.

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Reduced Curl

Select Reduced Curl from the CONFIG MENU to help reduce the curl of media. Select On to activate Reduced
Curl, or select Off (default) to deactivate Reduced Curl. Reduced Curl lowers the fuser temperature.

USB Speed

To change the speed of the USB:

1. Select USB Speed from the CONFIG MENU.

2. Select Auto (default) or Full.
3. Press to save the desired speed.

Exit Config Menu

Select Exit Config Menu to exit the Configuration Menu and return to normal mode.

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Diagnostics mode
Entering Diagnostics Mode

1. Turn off the printer.

2. Press and hold Go and Back .
3. Turn on the printer.
4. Release the buttons when Performing Self Test displays.

Available tests

The tests display on the operator panel in the order shown:

Diagnostics mode tests

REGISTRATION
Margins See “Margins” on page 3-7.
(top margin, bottom margin, left margin)
Quick Test See “Quick Test” on page 3-14.
Printhead See “Printhead assembly electronic adjustment” on page 3-8.
PRINT TESTS
Tray 1 See “Input source tests” on page 3-14.
Tray 2 (if installed) See “Input source tests” on page 3-14.
Prt Quality Pgs See “Print quality pages (Prt Quality Pgs)” on page 3-14.
HARDWARE TESTS
LCD Test See “LCD Test” on page 3-15.
Button Test See “Button Test” on page 3-15.
DRAM Test See “DRAM Test” on page 3-15.
DUPLEX TESTS
Quick Test See “Quick Test” on page 3-16.
Top margin See “Top Margin” on page 3-16.
Left Margin See “Left Margin” on page 3-16.
Sensor Test See “Sensor Test” on page 3-16.
Duplex Feed 1 See “Duplex Feed 1” on page 3-17.
INPUT TRAY TESTS
Feed Tests See “Feed Tests (input tray)” on page 3-17.
Sensor Test See “Sensor Test (input tray)” on page 3-18.
BASE SENSOR TEST
Front Door See “Front Door (front access door sensor)” on page 3-18.
Input See “Input (input sensor)” on page 3-18.
Output See “Output (exit sensor)” on page 3-18.
PRINTER SETUP
Defaults See “Defaults” on page 3-19.
Page Count See “Page Count” on page 3-19.
Perm Page Count See “Perm Page Count (permanent page count)” on page 3-19.
Serial Number See “Serial Number” on page 3-20.

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Diagnostics mode tests (Continued)

Engine Setting 1 through 4 See “Engine Setting 1 through 4” on page 3-20.

Model Name See “Model Name” on page 3-20.
Configuration ID See “Configuration ID” on page 3-20.
Edge to Edge See “Edge to Edge” on page 3-20.
Par S Strobe Adj See “Par S Strobe Adj (parallel strobe adjustment)” on page 3-20.
EP SETUP
EP Defaults See “EP Defaults” on page 3-21.
Fuser Temp See “Fuser Temperature (Fuser Temp)” on page 3-21.
Transfer See “Transfer” on page 3-21.
Print Contrast See “Print Contrast” on page 3-21.
Charge Roll See “Charge Roll” on page 3-21.
Gap Adjust See “Gap Adjust” on page 3-21.
EVENT LOG
Display Log See “Display Log” on page 3-21.
Print Log See “Print Log” on page 3-22.
Clear Log See “Clear Log” on page 3-22.
EXIT DIAGNOSTICS See “Exit Diagnostics” on page 3-22.

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Registration

Margins

To set print registration:

1. Select REGISTRATION from the Diagnostics menu.

2. Select Margins from the REGISTRATION menu.
The Top margin sign/value pair blinks. This indicates it is the margin value being changed.

T=sxx* B=-sxx*
L=sxx*

3. To select the margin value to be changed, press until the margin value pair you want to change is
blinking.
The print registration range is:

Variable Description Value

s sign blank for positive values, “-” for
negative values
B= Bottom margin -20 to +20—Each increment causes
approximately 0.55 mm shift in the
bottom margin.
T= Top margin -16 to +16
L= Left margin -25 to +25

4. To change the margin value, press . When the value you want displays, press to save the value.
To verify the margin values are correct, you must print the Quick Test page. Press Go to print the test page.
While printing, Quick Test Printing displays. Once the Quick Test page completes printing, the
registration screen displays again.
5. To exit, press Return.
6. To Test the setting by printing the Quick Test page for all the sources, see “Quick Test” on page 3-14.
Select all the available sources.

Print the Quick Test Page on letter or A4 paper.

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Printhead assembly electronic adjustment

A step-by-step process to align a new printhead.

Note: Before aligning the printhead electronically, first align the printhead mechanically, if needed. See
“Printhead assembly mechanical adjustment” on page 3-12.
1. Press Go to print Step 1 test page.
Step 1 printout
(sample only; use actual sheet)

2. In column <BA> of Step 1 test page, look for the position where the vertical lines are the closest to each
other. Press to select the corresponding number (new setting).
3. Press and release to move to the <CA> pattern on the right side of Step 1 test page.
4. Press to select the <CA> setting.

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5. Press Go to print Step 2 test page.

Step 2 printout
(sample only; use actual sheet)

6. Press to change the <BA> settings to the number beside the darkest portion of the vertical bar.
7. Press and release to move to the <CA> settings on the right side of Step 2 test page.
8. Press to change the <CA> settings to the number beside the darkest portion of the vertical bar.

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9. Press Go to print Step 3 test page.

Step 3 printout
(sample only; use actual sheet)

10. Press to change the <BA> setting to the number beside the darkest portion of the vertical bar.
11. Press and release to move to the <CA> settings on the right side of Step 3 test page.
12. Press to change the <CA> settings to the number beside the darkest portion of the vertical bar.

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13. Press Go to print Visual alignment page.

Visual alignment printout
(sample only; use actual sheet)

14. Verify that the overall darkest line across the page is “0.” If not, then run the alignment again.
15. Turn the printer off to exit the printer alignment menu.

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Printhead assembly mechanical adjustment

A printhead needs to be correctly positioned after it has been removed. Align it to the frame or use the same
position as the removed printhead. An indicator is located at the front right-hand screw for reference.

Note: Skew is caused by a sheet being fed through the printer while misaligned. The entire image is rotated
relative to the sheet edges. However, a mechanically misaligned printhead causes the horizontal lines to appear
skewed while the vertical lines remain parallel to the vertical edges.

Paper feed Printhead

skew misalignment

There are no adjustments for skew. Check the pick roll (paper pick assembly) for wear, the paper path for
obstructions, the fuser for proper setting, and the tray paper guides for fit to the media.

To adjust the printhead:

1. Enter the Diagnostics Menu. See “Entering Diagnostics Mode” on page 3-5.
2. Select PRINT TESTS.
3. Select Tray 1.
4. Select Single.
5. Fold the printed test page on the left side so that a few millimeters of grid lines wrap around the outside of
the fold. See photo below.
6. Fold a second vertical fold near the center so that the left side top edge aligns with the right side top edge.

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7. If the grid lines of the right flap align below the corresponding lines on the left flap, adjust the printhead
clockwise relative to the printer and recheck. (See the left side of the figure below.) If the grid lines of the
left flap align below the corresponding lines of the right side, adjust the printhead counterclockwise. (See
the right side of the figure below.)

8. After obtaining a properly adjusted image on the paper, tighten all three screws.
Note: The printhead must be aligned electronically. See “Printhead assembly electronic adjustment” on
page 3-8.

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Quick Test

The Quick Test contains the following information:

• Print registration settings

• Alignment diamonds at the top and bottom
• Horizontal lines to check for skew
• General printer information, including current page count, installed memory, serial number,
and code level.

To print the Quick Test page:

Note: Print the Quick Test Page on letter or A4 paper.

1. Select REGISTRATION from the Diagnostics menu.
2. Press Go.
Once the Quick Test Page completes printing, the Registration screen displays again.

Print tests

Input source tests

Input source print tests can verify that the printer can print on media from the installed input sources. Only
installed sources appear in the menu.

To run the input source test:

1. Select PRINT TESTS from Diagnostics Mode.

2. Select the input source from the sources displayed on the menu. All installed sources are listed.
Menu selections Description
Tray 1 Standard tray
Tray 2* Optional tray
* If installed

3. Select either Single (feeds one sheet of blank media from the selected source) or Continuous (continues
feeding blank media from the selected source until Return or Stop is pressed) by using .

Press Return or Stop to exit the test.

Print quality pages (Prt Quality Pgs)

To print the Print Quality pages:

1. Select PRINT TESTS from Diagnostics Mode.

2. Select Prt Quality Pgs.
3. Press .
Four pages print. Additional button presses are ignored until the pages have printed.
The first page is a mix of graphics and text. The second two pages are graphics, and the last page is blank.

The Print Quality pages can also be printed from the Configuration Menu.

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Hardware tests

Select the following selections from HARDWARE TESTS:

• LCD Panel
• Buttons
• Op Panel
• DRAM
• Parallel Port

LCD Test

This test continuously executes a pattern.

1. Select LCD Test from Diagnostics Mode. The test continually executes.
2. Press Return or Stop to cancel the test.

Button Test

1. Select Button Test from Diagnostics Mode.

With no buttons pressed, several occurrences of OP (Open) appear on the display.

OP OP
OP OP OP OP

2. To test the proper operation of each button, press each button on the operator panel one at a time, and a
CL (Closed) displays in place of an OP.
3. Press Return or Stop to cancel the test.

DRAM Test

The purpose of this test is to check the validity of DRAM, both standard and optional. The test writes patterns of
data to SDRAM to verify that each bit in memory can be set and read correctly.

To run the SDRAM Memory Test:

1. Select DRAM Test from the menu. The power indicator blinks, indicating the test is in progress.
DRAM Test xxxMb
P:###### F:#####

xxxMB represents the amount of installed DRAM memory in MB.

P:###### represents the number of times the memory test has passed and finished successfully. Initially,
000000 displays with the maximum pass count being 999,999.

F:##### represents the number of times the memory test has failed and finished with errors. Initially, 00000
displays with the maximum fail count being 99,999.

2. Once the maximum pass count or fail count is reached, the test stops, the power indicator is turned on
solid, and the final results display. If the test fails, the message DRAM Error displays for approximately
three seconds and the failure count increases by 1.
3. To stop the test before it completes, turn off the printer. The test does not terminate.

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Duplex tests

• Quick Test
• Top Margin
• Left Margin
• Sensor Test
• Duplex Feed 1

These tests are used to determine if the duplex is working correctly.

Quick Test

The Quick Test contains the following information on a duplexed page:

• Print registration settings

• Alignment diamonds at the top and bottom
• Horizontal lines to check for skew
• General printer information, including current page count, installed memory, serial number,
and code level.

To print the duplexed Quick Test page:

1. Select Quick Test from the DUPLEX TESTS menu.

2. Select Single or Continuous by using .
3. Press to print the page.

Top Margin

1. Select Top Margin from the DUPLEX TESTS menu.

2. To change the margin value, press to increase the value or to decrease the value.
3. Press to save the desired margin value.

Left Margin

1. Select Left Margin from the DUPLEX TESTS menu.

2. To change the margin value, press to decrease the value or to increase the value.
3. Press to save the desired margin value.

Sensor Test

This test is used to determine if the input sensor is operating correctly.

• If the sensor is operating correctly, OP (Open) will appear on the display:

Sensor Test
Input=OP

• Press Back to return to the DUPLEX TESTS menu.

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Duplex Feed 1

1. Select Duplex Feed 1 from the DUPLEX TESTS menu. The following will appear on the display:
Duplex Feed 1
Feeding...

2. A blank page will feed through the printer. The following will appear on the display:
Duplex Feed 1
Clear Paper...

3. Remove the blank page from the printer, and press Back to return to the DUPLEX TESTS menu.

Input tray tests

Feed Tests (input tray)

These tests are used to determine if the input tray sensors are working correctly. Observe the paper path as
blank media is being fed through the printer. The front access door cannot be opened during the feed test. To
observe the paper path, open the door cover to access the manual feeder. Any media that meets the
specifications for the printer can be used for this test.

To run the Input Tray Feed Test:

1. Open the manual feeder door.

Note: Do not open the front cover.

2. Select the Feed Test from the INPUT TRAY TESTS menu.
3. Select the input source. Only installed sources display, but may include Tray 1, Tray 2, and Manual
Feeder.
4. Select Single to feed a single blank sheet or Continuous to feed blank sheets until you press Return or
Stop.
The selected input source appears on the display:

<input source>
Feeding...

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Sensor Test (input tray)

This test is used to determine if the input tray sensors are working correctly.

1. Select the Sensor Test from the Input Tray Test menu.
2. Select the input source. Only installed sources display, but may include Tray 1, Tray 2, and Manual
Feeder.

<input source>
Testing...

3. A list of sensors appears, depending upon the input source selected. For example, if tray 2 were selected:
Tray 2
TP=OP P=OP

TP refers to tray present sensor.

P refers to pass thru sensor.
OP indicates the sensor is open.
CL indicates the sensor is closed.
Not all sources have the same set of sensors. The table below indicates which sources should display
which sensors.

Source Tray present (TP) Pass thru sensor (P)

Tray 1 No No
Tray 2 No No*
Manual feeder Yes No
* Only available if tray is a 550-sheet drawer.

4. Press Return or Stop to exit the test.

Base sensor test

Base sensor test is used to determine if the sensors inside the printer are working correctly.

To run the Base Sensor Test:

1. Select BASE SENSOR TEST from the Diagnostics Mode.

2. Select the sensor to test. The following sensors may be tested:
Input (input sensor)
Output (exit sensor)
Front Door (front access door sensor)

The selected sensor is displayed with OP for open or CL for closed. You can actuate the sensors to toggle
between open and closed.

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Printer setup

Defaults

Selections are U.S. or Non-U.S. This selection affects the following defaults:

Printer setting U.S. value Non-U.S. value

Default paper size* Letter A4
Envelope size* 10 Envelope DL Envelope
Fax paper size Letter A4
PCL Symbol Set PC-8 PC-850
PPDS code page 437 850
Units of measure Inches Millimeters
* Where input sources do not have size-sensing capabilities.

Warning: Changing this setting resets the printer to factory defaults, and data may be lost. It cannot be undone.

Page Count

Reset the page count when an engine card is replaced.

To reset the page count:

1. Select Page Count from the PRINTER SETUP menu.

Page Count
=1234567*

2. The leftmost number blinks. Use Menu to increase or decrease the number, and press to move to the
next digit to the right. Continue until the correct number displays. To skip a number without changing it,
press .

When is pressed after the last digit, the number is saved.

Perm Page Count (permanent page count)

The permanent page count can only be viewed and cannot be changed.

To view the permanent page count:

1. Select Perm Page Count from PRINTER SETUP.

2. Press Return to return to PRINTER SETUP.

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Serial Number

The serial number can only be viewed and cannot be changed.

To view the serial number:

1. Select Serial number from PRINTER SETUP.

2. Press Return to return to PRINTER SETUP.

Service Tag (only on some printers)

The service tag number can only be viewed and cannot be changed.

1. Select Service Tag from the PRINTER SETUP menu.

2. Press Back to return to PRINTER SETUP.

Engine Setting 1 through 4

Warning: Do not change these settings unless requested to do so by your next level of support.

Model Name

The serial number can only be viewed and cannot be changed.

Configuration ID

The configuration ID is used to communicate characteristics of certain areas of the printer that cannot be
determined by hardware sensors. The configuration ID was originally set when the printer was manufactured
and is located on the printer label.

Edge to Edge

When Edge to Edge is set to On, text and graphics are printed with all margins set to the physical edges of the
page. This feature does not work in PPDS emulation.

Par S Strobe Adj (parallel strobe adjustment)

This setting adjusts the factory setting for the amount of time the strobe is sampled to determine that valid data
is available on the parallel port. Incrementing this value by one means the strobe is sampled 50 nanoseconds
longer. The range of values are between -4 and +6, in increments of one. A value of zero indicates no change is
made from the factory setting.

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EP setup

EP Defaults

Restores all EP settings to factory default values. Selections are Restore and Do Not Restore.

Fuser Temperature (Fuser Temp)

Changing this setting can reduce media curl or melting of some letterhead images. Selections are Normal
(default), Lower, and Lowest.

Transfer

The transfer can be adjusted to Low, Medium, or High. The default setting is Medium.

Print Contrast

The print contrast can be adjusted to Low, Medium, or High. The default setting is Medium.

Charge Roll

The charge roll can be adjusted to Low, Medium, or High. The default setting is Medium.

Gap Adjust

Adjusts the minimum gap between sheets during printing. This setting reduces speed (pages per minute), but
can be used to reduce curl of printed media and improve stacking in the output bin.

Range is 0 (default) to 255. Adjusting by one results in 9 mm of increased gap.

Event log

Display Log

Selecting EVENT LOG provides a history of printer errors. The most recent error displays in position 1, and the
oldest error displays in position 10 (if 10 errors have occurred). If an error occurs after the log is full, the oldest
error is discarded. Identical errors in consecutive positions in the log are entered. All 2xx and 9xx error
messages are stored in the event log as well as the PC kit and maintenance counter resets and NVRAM resets
initiated by the Factory Defaults setting in the UTILITIES menu.

To view the display log:

1. Select Display Log from the EVENT LOG menu.

The error log is displayed one error per display screen. For example:

Event 1/6
936 Svc Error

This error is the first of six errors (it is also the latest error). This error was a 936 service error. To see the
second service error, press . Pressing will display the sixth error as shown:

Event 6/6
202.01 Paper Jam

2. Press Back once to exit the Display log, or press twice to exit the EVENT LOG.

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Print Log

Additional diagnostic information is available when you print the error log. Some of the additional information
includes:

• Detailed printer information, including model and serial number

• Time and date stamps
• Page counts for each error
The printed error log can be faxed to Lexmark or your next level of support for verification or diagnosis. This
report can also be printed from the Configuration Menu. Because you can clear error logs, the contents of this
log may not match the contents when you view the error log.

To print the error log:

1. Press to enter Print Log from the EVENT LOG menu.

2. Press Back to exit the EVENT LOG menu.

Clear Log

1. Select Clear Log from the Error Log menu.

Clear Log
=Yes

2. Select No to exit without clearing the log. Press Yes to confirm. The log is immediately erased, and the
display indicates No Events Logged.
3. Press Return to exit the Clear Log menu after clearing the log.

Exit Diagnostics

Selecting EXIT DIAGNOSTICS exits the Diagnostics mode, and Resetting the Printer displays. The
printer performs a POR, and the printer returns to normal mode.

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4. Repair information

Warning: Read the following before handling electronic parts.

Handling ESD-sensitive parts

Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent
damage to ESD-sensitive parts, follow the instructions below in addition to all the usual precautions, such as
turning off power before removing logic cards:

• Keep the ESD-sensitive part in its original shipping container (a special “ESD bag”) until the
part is ready to be installed into the printer.
• Make the least-possible body movements to prevent an increase of static electricity from
clothing fibers, carpets, and furniture.
• Put the ESD wrist strap on your wrist. Connect the wrist band to the system ground point. This
discharges any static electricity in your body to the printer.
• Hold the ESD-sensitive part by its edge connector shroud (cover); do not touch its pins. If a
pluggable module is being removed, use the correct tool.
• Do not place the ESD-sensitive part on the MFP cover or on a metal table; if the ESD-
sensitive part needs to be put down for any reason, first put it into its special bag.
• Machine covers and metal tables are electrical grounds. They increase the risk of damage
because they make a discharge path from your body through the ESD-sensitive part. (Large
metal objects can be discharge paths without being grounded.)
• Prevent ESD-sensitive parts from being accidentally touched by other personnel. Install
machine covers when the machine is not being worked on, and do not put unprotected ESD-
sensitive parts on a table.
• If possible, keep all ESD-sensitive parts in a grounded metal cabinet (case).
• Be extra careful in working with ESD-sensitive parts when cold-weather heating is used,
because low humidity increases static electricity.

Removal procedures
Note:

1. Remove the toner cartridge and media tray before removing other printer parts. The toner cartridge should
be protected from light while out of the printer.
2. We recommend disconnecting all external cables from the printer to prevent damage during service.
3. Unless otherwise stated, reinstall the parts in reverse order of removal.
4. When reinstalling a part held with several screws, start all screws before final tightening.

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Front access cover removal

1. Remove Tray 1.
2. Open the front access cover.
3. Open the rear door and the right side cover.
4. Loosen the four screws, and remove the controller card cover.
5. Disconnect the operator panel cable (A) from J3 on the controller card.

6. Extract the cable, and unhook the access cover by pressing the right hinge to the right until it can be lifted
up and away from its pivot. Relax the hinge above the pivot.
7. In the same manner, move the left hinge from its pivot point.

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8. Tilt the front cover down, and disconnect it on the left side from the link.
Warning: Make sure that the link is not bent or pulled out farther than normal. Otherwise, the toner cartridge
coupler may become dislodged.

9. Remove the front access cover.

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Left side cover removal

1. Remove Tray 1.
2. Open the front access cover.
3. Open the rear door.
4. Remove the screw (A).
5. Unlatch the cover from the latches (B).

6. Position the printer with the left rear corner hanging over the edge of the table.
7. Swing the cover open.

8. Lift the top rear of the cover over the pivot point, and drop the cover away from the printer.

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Right side cover removal

1. Remove Tray 1.
2. Open the front access cover.
3. Open the rear door.
4. Release the latches (A), and swing the cover open.

5. Position the printer with the right rear corner hanging over the edge of the table.

6. Lift the top rear of the cover over the pivot point, and drop the cover away from the printer.

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Rear cover removal

1. Remove the right side cover. See “Right side cover removal” on page 4-5.
2. Remove the left side cover. See “Left side cover removal” on page 4-4.
3. Remove the two screws (A).

4. Open the rear cover.

5. Lift the rear cover, unhooking it from the frame at the bottom, and remove.
Note: In re-installation, check to make sure that the fuser ground cable is routed out of the way and is not
pinched or damaged.

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Top cover removal

1. Remove the right side cover. See “Right side cover removal” on page 4-5.
2. Remove the left side cover. See “Left side cover removal” on page 4-4.
3. Open the rear door.
4. Remove the two screws (A) from the two front corners on the top cover, the two screws (B) from the two
rear corners on the top cover, and the screw (C) on the left side.

B C A B
5. Open the front cover.
6. Remove the two screws (D).

D
7. Remove the controller card cover.

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8. Disconnect the cable (E) of the narrow media sensor from J10 on the controller card.

9. Free the cable while noting which top frame opening it goes through.
10. Release the latches (F) on both sides to unhook the top cover.

11. Lift and remove the top cover.

Installation note:

• Be sure to re-route the cable back through the same hole.

• Be sure that the ground strap aligns at screw (C).
• Verify the proper alignment of the top cover with the paper exit guide along the mating edges at the rear of
the exit tray.
• Verify that the rollers in the top cover contact the exit guide rollers at the top rear. There are arrows under
the top cover to verify the location of the rollers.

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Auto comp removal

1. Remove the duplex. See “Duplex removal” on page 4-18.

2. Remove the auto comp clutch. See“Auto comp clutch removal” on page 4-10.
3. Use a spring hook or a small screwdriver to rotate the latch toward the bottom of the printer until it is
pointing downward.

4. Lay the printer on its top. Be sure to protect it from marring.

5. Raise the auto comp, and unhook the counter balance spring (A).

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6. Rotate the arm, and pull to remove the auto comp.

Auto comp clutch removal

1. Remove the left side cover. See “Left side cover removal” on page 4-4.
2. Remove the main motor drive. See “Main motor drive removal” on page 4-28.
3. Remove the screws (A).
Note: Resistance to loosening the screw may have to be applied to the shaft. Use a finger or small screwdriver
against the coupler behind the clutch.

A
4. Remove the auto comp clutch.

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Auto comp drive shaft assembly removal

1. Remove the auto comp clutch. See “Auto comp clutch removal” on page 4-10.
2. Use a spring hook or a small screwdriver to dislodge the arm of the shaft bushing, and rotate the arm
counterclockwise as far as it will go.

3. With the bushing aligned with the frame opening for clearance, unsnap the shaft from the ACM.
4. Remove the auto comp drive shaft assembly.
5. Use a screwdriver to align the ACM with the shaft bearing to help in installation.

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Bezel removal

1. Open the front access cover.

2. Remove the two screws (A).

A
3. Lift the lower edge of the shield, slide it to the right, and remove.
4. Release the four inner latches (B).

5. Remove the bezel and lens while the door remains open.

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Controller card removal

Warning:

• Always touch a ground before touching the card.

• Handle the card carefully by the edges.
• Never replace the operator panel and controller card at the same time without a successful POR in
between.

1. Remove the right side cover. See“Right side cover removal” on page 4-5.
2. Remove the controller card cover.
3. Disconnect all the cables from the controller card, and remove cables from the shield housing.
Warning: Do not replace the controller card and the operator panel at the same time. Each card contains the
printer settings. When either of these cards is new, it obtains its settings from the other card. Critical
factory settings are lost when both are new and replaced at the same time.
4. Remove the four screws (A) that are securing the controller card.

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5. Remove the three screws (B) securing the USB port and the parallel ports.

6. Lift and remove the card.

Re-installation note: When replacing the controller card, make sure to route all of the cables through the
correct shield opening. Make sure that the ground wire that is being held by the front, upper screw is in the
correct location before installing.

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Cover open sensor removal

1. Remove Tray 1.
2. Open the front cover.
3. Open the right side cover. See steps 1 and 2 of “Right side cover removal” on page 4-5.
4. Remove the controller card cover.
5. Loosen the one screw (A) from the shield that protects the sensor.

6. Disconnect the cable from J6 on the controller card.

Note: The cable has a toroid. Be sure to remove the toroid before removing the cable.
7. Use a small Phillips screwdriver to remove the screw (B) holding the sensor.

8. Remove the sensor.

Reinstallation note:

• Be sure to re-route the cable back through its retainer.

• Be sure to place the toroid back over the cable.

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Developer drive coupling assembly removal

1. Remove the left side cover. See “Left side cover removal” on page 4-4.
2. Place the machine on its right side.
Note: Be sure to protect the machine from marring.
3. Remove the six screws (A), the machine screw (B), and the ground cable screw (C).

B A C
4. Lift the main motor drive, and disconnect the motor cable (D).

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5. Remove the coupling spring (E).

6. Remove the developer drive coupling (F).

Repair information 4-17

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Duplex removal

1. Remove the right side cover. See “Right side cover removal” on page 4-5.
2. Remove the left side cover. See “Left side cover removal” on page 4-4.
3. Remove the top cover. See “Top cover removal” on page 4-7.
4. Remove the controller card. See “Controller card removal” on page 4-13.
5. Remove the LVPS/HVPS card assembly. See “LVPS/HVPS card assembly removal” on page 4-26.
6. Unhook the media level indicator. See “Media level indicator removal” on page 4-33.
7. Remove the top LVPS/HVPS shield:
a. Remove the screw (A) and the screw (B) at the controller shield.
b. Remove the screw (C) opposite from screw (B) on the other side of the printer.
Note: The ground cable is attached to screw (C). When re-installing, be sure to reconnect the ground cable.

8. Remove the media level indicator. See “Media level indicator removal” on page 4-33.

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9. Remove the six screws (D).

10. Lift the right side (opposite the coupler) and remove the duplex.
Note: At re-installation, before tightening the screws, locate the duplex unit against the left side frame. (Left side
relative to the picture above.)

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Duplex gear drive

1. Remove the main motor drive. See “Main motor drive removal” on page 4-28.
2. Remove the duplex. See “Duplex removal” on page 4-18.
3. Remove the duplex coupling and gears (A) (the screw and plastic retainer).

4. Remove the duplex coupling (B) and mating link.

Note: The link (not shown) that connects the duplex and duplex coupling is part of this FRU as well as the
duplex FRU.

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Fan removal

1. Open the right side cover. See steps 2 through 4 of “Right side cover removal” on page 4-5.
2. Remove the two screws (A) holding the fan to the side frame.

3. Unplug the cable from J4 on the controller card.

Note: Be sure to remove the toroid before removing the cables. When re-installing, be sure to place the toroid
back over the same cables.
4. Remove the cable from its retainer.
5. Remove the fan.

Flag removal (top cover right)

1. Remove the top cover. See “Top cover removal” on page 4-7.
2. Turn the top cover upside down.
3. While lifting the flag with your thumb to align the shaft flats with the holder, use the spring hook to slide the
flag out of place, and remove.

Note: The left flag was found to be not needed and has been removed from the FRU list.

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Fuser removal

1. Remove the left side cover. See “Left side cover removal” on page 4-4.
2. Remove the right side cover. See “Right side cover removal” on page 4-5.
3. Remove the rear cover. See “Rear cover removal” on page 4-6.
4. Loosen the top cover by removing the one rear screw above the reverse solenoid. Release the side
latches, and lift the rear of the top cover.
5. Remove the paper exit guide assembly. The gears of the exit guide must clear the fuser bracket without
touching it. See “Paper exit guide assembly removal” on page 4-37 for more information.
6. Remove the two screws (A) and the one machine screw (B) that secures the ground cable.

7. Disconnect the thermistor cable above the fuser.

8. Remove the controller card cover.
9. Disconnect the exit sensor cable from J11 on the controller card.
10. Disconnect the fuser power cable above the fuser.

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11. Unlatch the fuser (see (A) and (B) in the second photo below), and remove.

Reinstallation note:

• Be sure to reroute the cables back through their retainers.

• If the printer has been moved following the removal of the fuser, verify that the cross shaft behind the fuser
is in place.
• Place the fuser into the opening, and push levers (A) to open the latches (B). Push the fuser into the final
position on the release levers. Alternatively, the fuser may be tilted to drop the latches (B) below the shaft
for the final few millimeters.
• Check to make sure that the ground cable is routed out of the way and will not be pinched or damaged by
the rear cover.

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Fuser power cable removal

1. Remove the paper exit guide assembly. See “Paper exit guide assembly removal” on page 4-37.
2. Remove the fuser. See “Fuser removal” on page 4-22.
3. Disconnect the power cable from the fuser, and pull the cable through the opening in the side frame.
4. Place the printer on its top with the back and bottom in view.
Note: Be careful not to mar the finish of the printer.
5. Remove the four screws (A), the machine screw (flange head) (B), and the machine screw (button head)
(C).

6. Use the hook end of a spring hook to disconnect the fuser power cable from the LVPS/HVPS side.
Note: The connector latch (D) is toward the side frame as shown.

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Link developer drive and access door removal

1. Remove the main motor drive. See “Main motor drive removal” on page 4-28.
2. Remove the coupling assembly. See “Developer drive coupling assembly removal” on page 4-16.
3. Disconnect the front access door from its hinges. See “Front access cover removal” on page 4-2.
Note: The cover does not need to be electrically disconnected.
4.
5. Disconnect the link and door.

6. Remove the developer link.

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LVPS/HVPS card assembly removal

1. Remove the rear cover. See “Rear cover removal” on page 4-6.
2. Place the printer onto its top with the back and bottom in view.
Note: Be careful not to mar the finish of the printer.
3. Remove the four screws (A), the machine screw (B) and the machine screw (C).
4. Unhook the red cable (D) located in the left side frame.

5. Lift the metal cover so the connecting cables (E) and (F) can be unplugged on the side shown.

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6. Rotate the assembly, and unplug the remaining cables.

7. Remove the assembly.

Re-installation note:

When re-installing the LVPS/HVPS assembly:

• Be sure to locate the rear flange of the card bracket inside of the shield prior to rotating the card assembly
into final position.
CAUTION: Make sure that the mylar card is located inside the overlapping
flanges to avoid damage to the printer.

• It is easy for the cables to become pinched during re-installation. Make sure that the cables are free during
re-installation.

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Main motor drive removal

1. Open the left side cover. See “Left side cover removal” on page 4-4 for more information.
2. Tilt the printer onto its right side, and remove the six screws (A), the screw (B), and the ground cable screw
(C).

IMPORTANT: The ground strap (held by screw B) is not included in the main motor drive FRU. Be sure to
remove this strap, and install it in the new drive.

3. Lift the motor end, and disconnect the main motor cable (D).

B A D C
4. Lift the gear assembly, and remove the developer drive spring (E).

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5. Rotate the motor drive counterclockwise until the two plastic links can be separated.

6. Remove the main motor drive.

Repair information 4-29

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Manual feed sensor removal

1. Remove the right side cover. See “Right side cover removal” on page 4-5.
2. Remove the controller card cover by loosening the four screws and sliding the cover free from the screws.
3. Disconnect the sensor from J20 (MPF SNS) on the controller card, and free it back through the opening of
the side frame.
4. Place the machine on its top.
Note: Be careful not to mar the finish of the printer.
5. Lift the door on the duplex and auto comp.
6. Remove the screw (A).

7. Free the cable from its retainer, and pull it through the opening toward the sensor mount.
Re-installation note:

• Insert the hook end of the spring hook through the frame opening from the controller card side. Extend the
hook until the sensor connector can be hooked.
• Hook the spring hook to the connector, and pull it through the opening.
• Place the sensor into position, and reconnect the cable on the controller card.
• Using the spring hook, be sure to reroute the cable through the three retainers between the sensor and
side frame.

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Manual paper feed clutch

1. Open the left side cover. See “Left side cover removal” on page 4-4 for more information.
2. Tilt the printer onto its right side, and remove the six screws (A), the screw (B), and the ground cable screw
(C).
3. Lift the motor end, and disconnect the main motor cable (D).

B A D C
4. Lift the main motor drive enough to clear.
Note: The main motor drive does not have to be completely removed. See “Main motor drive removal” on
page 4-28 for more information.
5. Use a thin screw driver to remove the clip (E).

6. Remove the manual paper feed clutch.

Repair information 4-31

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Manual feed solenoids

1. Remove the duplex unit. See “Duplex removal” on page 4-18.

2. Extract the solenoid cable to a point close to the left side as possible.
3. Remove the main motor drive. See “Main motor drive removal” on page 4-28.
4. Remove the auto comp clutch. See “Auto comp clutch removal” on page 4-10.
5. Remove the three screws (A).

6. Remove the manual feed solenoids.

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Media level indicator removal

1. Remove the left side cover. See “Left side cover removal” on page 4-4.
2. Turn the printer onto its top. (Be careful to protect the covers.)
3. Unhook and remove the spring (A).

A
4. Unhook the link (B) from the indicator level.

Repair information 4-33

4512-420, -430

5. Rotate the link, and turn it to separate it from the plastic shaft (C). Be careful to not damage the adjacent
gear.

6. Unsnap the shaft from its pivot, which is attached to the back of the LVPS/HVPS shield (D).
7. Align the link end of the shaft with the opening in the side frame, and remove the shaft and spring anchor
(E).

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Narrow media sensor removal

1. Remove the top cover. See “Top cover removal” on page 4-7.
2. Turn the top cover upside down.
3. Remove the ground strap screw (A) and the ground strap.

4. Remove the narrow media sensor.

Repair information 4-35

4512-420, -430

Operator panel removal

1. Open the front cover.

2. Remove the bezel. See “Bezel removal” on page 4-12.
3. Remove the screw (A).
4. Remove the face plate which surrounds the bezel by unlatching the four tabs (B).

5. Close the front cover.

6. Disconnect the cable (C). (The LED operator panel connects the same as the LCD panel as shown.)

7. Unlatch the four latches on the panel cover.

8. Pull the bottom edge out until it slides in a downward motion out of its retainers.
9. Slide the card out from the latches on top.
10. Remove the operator panel.
Warning: Do not replace the operator panel and the controller card at the same time. Each card contains
the printer settings. When either of these cards is new, it obtains its settings from the other card. Critical
factory settings are lost when both are new and replaced at the same time.

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Paper exit guide assembly removal

1. Remove the rear cover. See “Rear cover removal” on page 4-6.
2. Remove the one screw above the reversing solenoid. See “Top cover removal” on page 4-7.
3. Remove the three screws (A).

A
4. Lift the back of the top cover (right side in photo) to prevent the gears on the assembly from touching other
items while removing, especially the fuser mounting bracket.
5. Remove the paper exit guide assembly.

Repair information 4-37

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Paper feed rollers (autocompensator tires) removal

1. Remove Tray 1.
2. Open or lower the duplex door.
3. Lower the ACM.
4. Remove the rubber paper feed rollers.
5. Pinch the new rubber roller into a tight radius to determine the orientation of the tire relative to the hub.
Notice the direction of the points on the edge. Those points should be directed in the paper feed direction
as shown.

6. Make sure the new paper feed rollers are captured between the rims of the plastic hub.
7. If the orientation is questionable, run Print Quality sheets, and check for skew.

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Paper input and duplex sensor removal

1. Remove the duplex unit. See “Duplex removal” on page 4-18.

2. Remove screws (A) holding the two sensors.

3. Remove the sensor assembly.

Note: Be sure to secure cables in retainers when installing the new assembly. The solenoid cable should be
installed on top of the sensor cables.

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Printhead removal

1. Remove the top cover. See “Top cover removal” on page 4-7 for more information.
2. Remove the right side cover. See “Right side cover removal” on page 4-5.
3. Remove the controller card cover.
4. Disconnect the cables J5 DRV (A), J8 LXK LSU (B), and J15 (C) from the controller card.
Note: Be sure to remove the toroid before disconnecting the cables.

5. Remove three screws (D) securing the printhead.

6. Remove the printhead.

Reinstallation note:

• Install the new printhead by lining up the alignment knub with the indicator located at the front right-hand
screw.
• Be sure to place the toroid back over the cables.
• Mechanically adjust the printhead, if necessary. See “Printhead assembly mechanical adjustment” on
page 4-13.
• Electronically adjust the printhead. This is a necessary step. See “Printhead assembly electronic
adjustment” on page 4-8.

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Reversing solenoid removal

1. Remove the top cover. See “Top cover removal” on page 4-7.
2. Remove the controller card shield. (Loosen the four screws, and slide.) See “Right side cover removal”
on page 4-5.
3. Disconnect the cable from J9 (DP REV SOL) on the controller card.
4. Remove the two screws (A).

5. Remove the reversing solenoid.

Toner level sensor removal

1. Remove Tray 1.
2. Open the front access cover.
3. Open the right side cover.
4. Unplug the toner level sensor cable.
5. Unsnap the toner level sensor (A) from the frame, and remove it through the inside of the printer.

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Transfer roll removal

Note: A flashlight may be required to remove the transfer roll.

1. Open the front access cover.
2. Place a clean piece of paper around the transfer roll to protect it from finger oils.

Note: Do not touch the transfer roll with bare hands. Contaminants can damage the roll.
3. At the right side of the transfer roll, squeeze the holder arms with the left hand while lifting. Stop when the
holder is unlatched.
4. At the left side of the transfer roll, squeeze the holder arms with the right hand while lifting with the left
hand. Stop when the left holder is unlatched.
5. With a hand at each end, lift the transfer roll out.
Note: Do not try removing the spring on the left; it is not removeable but can be dislodged. The spring included
with the FRU is to be used only if the old right-side spring is damaged or lost. Both springs must be positioned
on posts that cannot be seen. If the old springs are moved, feel the base of the springs to assure that they are
on the posts. The top of the springs must be captured in the bearings of the transfer roll.

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Tray 2 auto comp tire removal

Gently pull the rubber tire loose from the wheel, and replace it with a new tire.

Note: Look at the nap of the tire, and orient the tire for highest friction when picking the paper.

Repair information 4-43

4512-420, -430

Upper front frame group removal

1. Open the front cover.

2. Unhook the front end of the springs (A) on the right and left sides of the upper frame.

A B
3. Insert the flat end of the spring hook through the front corner opening (B).
4. Push out on the latch by moving the top of the spring hook to the right and while lifting the corner.
5. Repeat for the right side, and remove the assembly.
6. Unlatch the left and right sides of the front cover guide (C) with a flat blade screwdriver or spring hook (D).
7. Lift the right side to align the flat on the guide shaft with the opening.
8. Slide the shaft through the opening.

C D
9. Slide the cover to the right to free the left side, and remove the front cover guide.

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Installation note: Move the printer so the front hangs over the front edge of the work surface. Anchor the left
spring on its rear post and maintain tension on it while snapping the assembly into position on the left side. Use
the spring hook from below the printer to anchor the front of the spring.

Carefully position the unsnapped right side so the right spring can be anchored at the rear. While maintaining
tension on the spring, snap the right side into position. Use the spring hook from below the printer to anchor the
front of the spring.

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4512-420, -430

Wear strip removal (tray 1)

1. Hold the tray with the bottom up.

2. Use a spring hook to unfasten each of the anchors on the back of each strip.

3. Remove the strip from inside the tray.

Wear strip removal (tray 2)

1. Pull up the strip with the spring hook to free it at the top.

2. Lift the strip out.

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Note: When replacing the strip:

• Push the strip up with your thumb to make sure that the strip is in place.

• Turn the tray over so that you are looking at the bottom of the strip. Using the spring hook, check to make
sure that the end of the strip is secure and the strip is fastened tightly.

Repair information 4-47

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5. Locations and connections

Locations
Front view

Rear view

Locations and connections 5-1

4512-420, -430

Controller card connector pin values

Note: See the wiring diagram at back of book.

These values were measured with all connections made (plugged) or with only one connector at a time
unplugged to expose the pins. Always disconnect and connect with the printer power off. Otherwise, the values
below may not match.

Connector Pin # Value Value Comments

cableplugged cable unplugged
(if different)
J1 1 Signal Smart chip
2 Ground
J2 1 Less than 5 V dc Toner level sensor
2 Ground
3 Signal
J3 1, 3, 5 Signal Operator panel
2 5 V dc
4, 7 Ground
6 3.3 V dc
J4 1 Ground Cooling fan
2 24 V dc
J5 1, 3 Signal LSU drive
2 Ground
Front cover open switch

J6 1, 2 5 V dc Less than 1 V dc Cover closed

3 Ground

1 0 V dc Cover open
2 5v
3 Ground
J8 2, 4, 7 Ground LSU
10 5 V dc
1, 3, 5, 6, 8, 9 Signal
J9 1, 2 24 V dc Reversing solenoid
2 Less than 1 V dc
J10 1 Less than 5 V dc Narrow media sensor
2 5 V dc
3 Ground
J11 1 Less than 5 V dc Exit sensor
2 5 V dc
3 Ground
J13 1 5 V dc Thermistor
2 Ground

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Connector Pin # Value Value Comments

cableplugged cable unplugged
(if different)
J15 1 5 V dc LSU (HSYNC)
2, 3 Signal
4 Ground
J17 1-4 Signal 3.2 V dc Main motor
5 Ground
6 5 V dc
7-9 24 V dc Less than 24 V dc
J19 1-6 Signal LVPS/HVPS
7 Ground
8, 9 24 V dc
10, 11, 15 Signal
12, 14 Ground
13 5 V dc
J20 1 Less than 5 V dc 5 V dc Manual feed sensor
2 5 V dc 5 V dc
3 Ground
J21 1-4 24 V dc Manual feed solenoids
1, 3 24 V dc
2, 4 0 V dc
J22 1, 4, 5 Signal Tray 2
2, 3 24 V dc
6 Ground
J25 1 Less than 5 V dc 5 V dc Paper feed and duplex sensors
2 5 V dc 5 V dc
4 Less than V dc 5 V dc
5 5 V dc 5 V dc
3, 6 Ground

Locations and connections 5-3

4512-420, -430

Connectors
System board

Connector Pin no. Signal

J1 USB Port G1 Ground

1 USB +5 V dc
2 USB D-
3 USB D+
4 Ground
G2 Ground

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6. Preventive maintenance

This chapter describes procedures for printer preventive maintenance. Follow these recommendations to help
prevent problems and maintain optimum performance.

Safety inspection guide

The purpose of this inspection guide is to aid you in identifying unsafe conditions.

If any unsafe conditions exist, find out how serious the hazard could be and if you can continue before you
correct the hazard.

Check the following items:

• Damaged, missing, or altered parts, especially in the area of the On/Off switch and the power supply
• Damaged, missing, or altered covers, especially in the area of the top cover and the power supply cover
• Possible safety exposure from any non-Lexmark attachments

Lubrication specifications
FRUs are typically lubricated as needed from the factory. If not, lubricate only when parts are replaced or as
needed, not on a scheduled basis. Use of lubricants other than those specified can cause premature failure.
Some unauthorized lubricants may chemically attack parts. Use P/N 99A0394 (Nyogel 744) to lubricate
appropriate areas. Lubricate gears that were lubricated in the original part.

Maintenance kits
Maintenance kits include:

• Fuser (P/N 40X2800, 40X2801, or 40X2802)

• Exit guide (P/N 40X2834)
• Tray 1 ACM feed tires (P/N 56P1820)
• Transfer roll (P/N 40X2822)

Maintenance kits

Description Part number

110 V maintenance kit 40X2847
220 V maintenance kit 40X2848
100 V maintenance kit 40X2849

Preventive maintenance 6-1

4512-420, -430

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7. Parts catalog

How to use this parts catalog

The following legend is used in the parts catalog:

Asm- Part Units/ Units/

Description
Index number mach FRU

• Asm-index: identifies the assembly and the item in the diagram. For example 3-1 indicates
assembly 3 and the item number 1.
• Part number: identifies the unique number that identifies this FRU.
• Units/mach: refers to the number of units actually used in the machine or product.
• Units/FRU: refers to the number of units packaged together and identified by the part number.
• NS: (Not shown) in the Asm-Index column indicates that the part is procurable but is not
pictured in the illustration.
• PP: (Parts Packet) in the parts description column indicates the part is contained in a parts
packet.
• Model information used in the parts catalog.

Machine type
Description
and model

4512-420 Lexmark E350d

4512-430 Lexmark E352dn

Parts catalog 7-1

4512-420, -430

Assembly 1: Covers

7-2 Service Manual

 4512-420, -430

Assembly 1: Covers
Asm- Part Units/ Units/
Description
Index number mach FRU
1—1 40X2835 1 1 Top cover assembly (includes narrow media sensor)
2 40X2812 1 1 Top cover right flag
3 40X2839 1 1 Rear upper and lower cover assembly
4 40X2858 1 1 Legal extender dust cover
5 40X2837 1 1 Right side cover
6 40X2843 1 1 Optional media drawer assembly
7 40X2844 1 1 Tray 2 assembly
8 40X2855 1 4 Tray 2 wear strips
9 40X2854 1 4 Tray 1 wear strips
10 40X2842 1 1 Main tray
11 40X2836 1 1 Left side cover
12 40X2815 1 1 LCD bezel cover, E350d
12 40X2816 1 1 LCD bezel cover, E352dn
13 40X2840 1 1 Front access cover assembly

Parts catalog 7-3

4512-420, -430

Assembly 2: Electronics
1

2
15 3
3
14

3
6
4
5
7

13

8
12

3 9

11

10

7-4 Service Manual

 4512-420, -430

Assembly 2: Electronics
Asm- Part Units/ Units/
Description
Index number mach FRU
2–1 40X2803 1 LSU, E350d/E352dn (printhead)
2 40X2800 1 Fuser assembly, 110 V
2 40X2801 1 Fuser assembly, 220 V
2 40X2802 1 Fuser assembly, 100 V
3 40X2833 1 Miscellaneous cable assemblies
1 Thermistor
1 LVPS/HVPS to controller card
1 Main drive gear assembly (motor to controller card)
1 Fuser power (LVPS to fuser)
4 40X2823 1 1 Duplex and media sensor assembly
5 40X2813 1 1 Cover open sensor assembly
6 40X2856 1 1 Narrow media sensor
7 40X2828 1 1 Cooling fan
8 56P2076 1 1 Toner low sensor (RO)
9 40X2806 1 1 Controller card, E350d
9 40X2807 1 1 Controller card, E352dn
10 40X2819 1 LVPS/HVPS card assembly, 110 V
10 40X2820 1 LVPS/HVPS card assembly, 220 V
11 40X2810 1 LCD operator panel assembly, E350d/E352dn
12 40X2824 1 1 Manual input sensor assembly
13 40X2845 1 1 Pickup and manual feed solenoids
14 40X2826 1 1 Main drive gear assembly
15 40X2846 1 1 Reversing solenoid

Parts catalog 7-5

4512-420, -430

Assembly 3: Frame

7-6 Service Manual

 4512-420, -430

Assembly 3: Frame
Asm- Part Units/ Units/
Description
Index number mach FRU
3–1 40X2834 1 Media exit guide assembly
2 40X2822 1 Transfer roll, bearings, gear, spring (CBM)
3 40X2858 1 1 Legal extender dust cover
4 40X2850 N/A Screws, miscellaneous
4 TP2NCX3X6PF-Ni
4 TP2C-4.0+8PF-Ni
4 M3.0*0.5+6PF-Ni
2 M3.0*0.5+4PF-Ni
2 M3.5*0.6+6P-Ni
5 40X2853 1 1 ACM drive shaft assembly
6 40X2841 1 1 Complete duplex assembly
7 56P1820 2 Paper feed, ACM tires (RO)
8 40X2838 1 1 Media (ACM) drive assembly
9 40X2857 1 1 Upper front frame assembly
10 40X2830 1 1 Manual feed clutch CBM
11 40X2831 1 1 Media feed ACM clutch CBM
12 40X2832 1 1 Media level indicator CBM
13 40X2825 1 1 Developer drive/access door link
14 40X2829 1 1 Developer drive coupling assembly
15 40X2821 1 1 Duplex drive gear CBM
NS 40X2847 1 1 110 V maintenance kit
NS 40X2848 1 1 220 V maintenance kit
NS 40X2849 1 1 100 V maintenance kit
Note: Kit contains the following:
Fuser (40X2800, 40X2801, or 40X2802)
Exit guide (40X2834)
Tray 1 ACM feed tires (56P1820)
Transfer roll CBM (40X2822)
NS 7377298 1 Field location package assembly
NS 40X2817 1 2 Tray 2 paper feed tire

Parts catalog 7-7

4512-420, -430

Assembly 4: Options

Asm- Part Units/ Units/

Description
Index number mach FRU
NS 40X1512 1 Japanese font card assembly
NS 40X1513 1 Simplified Chinese font card assembly
NS 40X1514 1 Traditional Chinese font card assembly
NS 40X1515 1 Korean font card assembly
NS 40X1364 1 32MB SDR DIMM
NS 40X1365 1 64MB SDR DIMM
NS 40X1366 1 128 MB SDR DIMM
NS 40X1454 1 32 MB flash card assembly
NS 40X1367 1 Parallel cable, packaged (3 m)
NS 40X1368 1 USB cable, packaged (2 m)

7-8 Service Manual

 4512-420, -430

Assembly 5: Power cords

Asm- Part Units/ Units/

Description
Index number mach FRU
NS 40X0289 1 Power cord, 1.8M (straight)—USA, Canada
NS 40X0278 1 Power cord, 6 foot (straight)—Europe and others
NS 40X0288 1 Power cord, 8 foot (straight)—Argentina
NS 40X0271 1 Power cord, 8 foot (straight)—United Kingdom
NS 40X0275 1 Power cord, 6 foot (straight)—Israel
NS 40X0274 1 Power cord, 6 foot (straight)—Switzerland
NS 40X0276 1 Power cord, 6 foot (straight)—South Africa
NS 40X0287 1 Power cord, 6 foot (straight)—Traditional Italy
NS 40X0279 1 Power cord, 6 foot (straight)—Denmark
NS 40X0277 1 Power cord, 6 foot (straight)—Brazil
NS 40X0282 1 Power cord, 1.8M (straight)—PRC
NS 40X0270 1 Power cord, 2.5M (straight)—Japan
NS 40X0280 1 Power cord, 1.8M (straight)—Korea
NS 40X0281 1 Power cord, 1.8M (straight)—Taiwan
NS 40X0296 1 Power cord, 1.8M (straight)—Australia

Parts catalog 7-9

4512-420, -430

7-10 Service Manual

 4512-420, -430

Index

A Input Tray Tests

abbreviations 1-9 Feed Tests 3-17
acronyms 1-9 Sensor Test 3-18
autocompensator tires 4-38 menu list 3-5
Print Tests
C input source 3-14
cables input source tests 3-14
fuser power cable 4-24 Prt Quality Pgs 3-14
Charge Roll, diagnostics mode 3-21 Printer Setup
compatibility 1-5 Configuration ID 3-20
configuration ID 3-20 Defaults 3-19
configuration menu— Edge to Edge 3-20
accessing 3-1 Engine Settings 3-20
Demo Mode 3-3 Model Name 3-20
Energy Conserve 3-3 Page Count 3-19
entering 3-2 Par S Strobe Adj 3-20
Exit Config Menu 3-4 Perm Page Count 3-19
Factory Defaults 3-3 Serial Number 3-20
menus 3-2 Registration 3-7
Panel Menus 3-3 Quick Test 3-14
PPDS Emulation 3-3 DRAM Test 3-15
Prt Quality Pgs 3-3
Reset PC Cnt 3-2 E
control panel 1-2 Edge to Edge 3-20
controller card Energy Conserve 3-3
removal 4-13 EP Defaults 3-21
service check 2-17 error log
clear log (diagnostics mode) 3-22
D display log (diagnostics mode) 3-21
Defaults Print Log 3-22
US/Non-US defaults 3-19 error messages
Demo Mode 3-3 service error codes 2-12
diagnostic information 2-1 user attendance messages 2-5
diagnostics mode— 3-1 ESD-sensitive parts 4-1
available tests 3-5
Base Sensor Test 3-18 F
EP Setup Factory Defaults 3-3
Charge Roll 3-21 fan
EP Defaults 3-21 parts catalog 7-5
Fuser Temp 3-21 removal 4-21
Gap Adjust 3-21 service check 2-18
Print Contrast 3-21 frame, parts catalog 7-6
Transfer 3-21 fuser
Event Log parts catalog 7-5
Clear Log 3-22 removal 4-22
Display Log 3-21 service check 2-19
Print Log 3-22 Fuser Temp 3-21
Exit Diagnostics 3-22
G
exiting 3-6
Gap Adjust 3-21
Hardware Tests
Button Test 3-15 H
DRAM Test 3-15 handling ESD-sensitive parts 4-1
LCD Test 3-15 History
see error log 3-22

Index I-1
4512-420, -430

I print quality pages 3-3, 3-14

input feed tests 3-17 using 2-24
input source tests 3-14 print quality problems
print media 1-7
L service check 2-24
LCD operator panel 4-36 solving 2-28
locations printer symptom table 2-16
front views 5-1 printhead
rear views 5-1 removal 4-40
lubrication specifications 6-1 service check 2-31
LVPS/HVPS
parts catalog 7-5 Q
removal 4-26 Quick Test 3-7 , 3-14
service check 2-20
R
M registration 3-7
maintenance kits 6-1 removals
manual feed controller card 4-13
print media types and sizes 1-6 cover open sensor 4-15
messages covers
service error codes 2-12 front access cover 4-2
user attendance messages 2-5 left side cover 4-4
Model Name 3-20 right side cover 4-5
models top cover 4-7
comparison 1-1 developer drive coupling assembly 4-16
diagrams 5-1 fan 4-21
operator panels 1-2 fuser 4-22
service menus 3-1 fuser power cable 4-24
trays available 1-4 LVPS/HVPS card assembly 4-26
paper exit guide assembly 4-37
O paper feed rollers 4-38
operator panel printhead 4-40
LCD— 2-2 procedures 4-1
LED— toner level sensor— 4-41
service check 2-21 transfer roll 4-42
overview 1-2 Reset Factory Defaults 3-19
Reset PC Counter 3-2
P
Page Count 3-19 S
Panel Menus 3-3 safety information ix
panel, control 1-2 safety inspection guide 6-1
paper exit guide, removal 4-37 sensors
paper jams cover open 4-15
tips on preventing 1-7 Serial Number 3-20
parallel port service check 2-23 service checks 2-17
parts catalog controller card 2-17
covers 7-2 cooling fan 2-18
electronics 7-4 cover interlock switch 2-18
frame 7-6 dead machine 2-19
options 7-8 fuser 2-19
permanent page count 3-19 LVPS/HVPS 2-20
power-on self test (POST) 2-1 main motor 2-20
symptoms 2-15 operator panel 2-21
PPDS emulation 3-3 paper feed 2-21
Print Contrast 3-21 paper jam during POST 2-21
print media paper never picks 2-22
preventing jams 1-7 paper picks but stops 2-22
trays by model 1-4 paper picks during POST 2-21
types and sizes 1-6

I-2 Lexmark™ E350d, E352dn

 4512-420, -430

paper picks sheets 2-22

paper trees, curls 2-23
parallel port 2-23
print quality 2-24
black page 2-25
blank page 2-24
heavy background 2-25
image density 2-26
light print 2-27
partial blank image 2-26
poor fusing of image 2-26
toner on back of page 2-27
white or black lines 2-27
printhead 2-31
transfer roll 2-31
service error codes 2-12
service menus 3-1
special tools 1-8
specifications
connectivity 1-5
input trays 1-4
memory 1-3
operating systems 1-5
photoconductor capacity 1-4
print media 1-6
print speed 1-3
toner capacity 1-4
start 2-1
strobe adjustment 3-20
symptom tables 2-15
POST 2-15
printer 2-16

T
test pages
Print Quality Pages 3-14
Quick Test 3-7
tires, removal 4-38
tools 1-8
Top Margin 3-7
Transfer 3-21
transfer roll
parts catalog 7-7
removal 4-42
service check 2-31
translated label 1-2

U
user attendance messages 2-5

Index I-3
4512-420, -430

I-4 Lexmark™ E350d, E352dn

 4512-420, -430

Part number index

40X0270 Power cord, 1.77M (straight)—Japan - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9

40X0271 Power cord, 6 foot—United Kingdom - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0274 Power cord, 6 foot—Switzerland - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0275 Power cord, 6 foot (straight)—Israel - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0276 Power cord, 6 foot—South Africa - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0277 Power cord, 6 foot (straight)—Brazil - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0278 Power cord, 6 foot (straight)—Europe and others - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0279 Power cord, 6 foot (straight)—Denmark - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0280 Power cord, 1.77M (straight)—Korea - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0281 Power cord, 1.77M (straight)—Taiwan - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0282 Power cord, 1.77M (straight)—PRC - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0287 Power cord, 6 foot (straight)—Traditional Italy - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0288 Power cord, 6 foot—Argentina - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0289 Power cord, 1.77M (straight)—USA, Canada - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X0296 Power cord, 1.8M (straight)—Australia - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X1300 Fuser assembly, 110 V - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X1323 Duplex and media sensor assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X1328 Cooling fan - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X1333 Cable assembly, misc - fuser power - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X1333 Cable assembly, misc - main drive motor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X1333 Cable assembly, misc.- LVPS/HVPS to controller - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X1333 Cable assembly, misc.- toner sensor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X1364 32MB SDR DIMM - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
40X1365 64MB SDR DIMM - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
40X1366 128 MB SDR DIMM - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
40X1367 Parallel cable, packaged (3 m) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
40X1368 USB cable, packaged (2 m) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
40X1454 32 MB flash card assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
40X1512 Japanese font card assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
40X1513 Simplified Chinese font card assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
40X1514 Traditional Chinese font card assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
40X1515 Korean font card assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-8
40X2801 Fuser assembly, 220 V - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X2802 Fuser assembly, 100 V - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X2803 LSU, E350d/E352dn (printhead) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X2806 Controller card, E350d - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X2807 Controller card, E352dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X2810 LCD operator panel assembly, E350d/E352dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X2812 Top cover right flag - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X2813 Cover open sensor assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X2815 LCD bezel cover, E350d - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X2816 LCD bezel cover, E352dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X2817 Tray 2 paper feed tire - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X2819 LVPS/HVPS card assembly, 110 V - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X2820 LVPS/HVPS card assembly, 220 V - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X2821 Duplex drive gear CBM - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X2822 Transfer roll, bearings, gear, spring (CBM) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X2824 Manual input sensor assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X2825 Developer drive/access door link - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X2826 Main drive gear assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X2829 Developer drive coupling assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X2830 Manual feed clutch CBM - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X2831 Media feed ACM clutch CBM - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X2832 Media level indicator CBM - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X2833 Miscellaneous cable assemblies - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5

Part number index I-5

4512-420, -430

40X2834 Media exit guide assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7

40X2835 Top cover assembly (includes narrow media sensor) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X2836 Left side cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X2837 Right side cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X2838 Media (ACM) drive assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X2839 Rear upper and lower cover assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X2840 Front access cover assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X2841 Complete duplex assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X2842 Main tray - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X2843 Optional media drawer assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X2844 Tray 2 assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X2845 Pickup and manual feed solenoids - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X2846 Reversing solenoid - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X2847 110 V maintenance kit - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-1, 7-7
40X2848 220 V maintenance kit - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-1, 7-7
40X2849 100 V maintenance kit - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-1, 7-7
40X2850 Screws, miscellaneous - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X2853 ACM drive shaft assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X2854 Tray 1 wear strips - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X2855 Tray 2 wear strips - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X2856 Narrow media sensor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X2857 Upper front frame assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X2858 Legal extender dust cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3, 7-7
56P1820 Paper feed, ACM tires (RO) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
56P2076 Toner low sensor (RO) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
7377298 Field location package assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7

I-6 Service Manual

 Print defects guide
Page 1 of 1

Print defects guide

Defects often repeat down a page. In such cases, matching the defect frequency to one of the sets of vertical
lines below can help identify the particular part that may be causing the defect.

For example, the distance between these two marks represents a

repeating defect caused by the toner cartridge.

Replace Replace Fuser

Photoconductor Kit (call for service)
(customer replaceable item)

Replace Replace
Transfer Roller
Toner Cartridge
(call for service)
(customer If you are unable
replaceable item) to distinguish
between these
two marks,
replace the
Photoconductor OR
Kit before
replacing the
Fuser.

OR