Scribd
Upload
3K views

Presentation Ethical Issues in Retailing

This document discusses several ethical issues in retailing, including corporate social responsibility, environmental concerns, and privacy. It outlines how retailers are increasingly engaging in CSR initiatives that benefit society, such as community programs, environmental protection efforts, and ensuring ethical sourcing. It also examines retailers' responses to rising consumer environmentalism, such as increasing organic product ranges and implementing reduce, reuse, and recycling practices. The document closes by considering ethical issues around privacy invasion from customer data collection.

Uploaded by

raghavgndu
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
3K views

Presentation Ethical Issues in Retailing

This document discusses several ethical issues in retailing, including corporate social responsibility, environmental concerns, and privacy. It outlines how retailers are increasingly engaging in CSR initiatives that benefit society, such as community programs, environmental protection efforts, and ensuring ethical sourcing. It also examines retailers' responses to rising consumer environmentalism, such as increasing organic product ranges and implementing reduce, reuse, and recycling practices. The document closes by considering ethical issues around privacy invasion from customer data collection.

Uploaded by

raghavgndu
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 22

Ethical issues in Retailing

WHAT ARE ETHCIS ??


• moral principles OR set of principles of
right conduct.
• They could be also for some business.
• The societies can not make laws or codes
for each and every aspect of business
activity, Legislation by nature tends to be
reactive.
• Thus it becomes Imperative for the
organizations to behave in an ETHICAL
MANNER consistent with Ethical Norms of
society.
• High standards of ethical behavior is
regarded Positively by Society

• Creates a Positive impact on Business

• Influence the attitude of current and future


customers, employees, suppliers and
other stakeholders towards the
organization.
Corporate social responsibility
• Retailers undertaking such activities that
benefit society overall.

• Retailers have an responsibility towards


the community where they operate and
towards the society in general
Reliance - ADAG
• Corporate Social Responsibility
• Organizations, like individuals, depend for their survival, sustenance and
growth on the support and goodwill of the communities of which they are an
integral part, and must pay back this generosity in every way they can...
• This ethical standpoint, derived from the vision of our founder, lies at the
heart of the CSR philosophy of the Reliance – ADA Group.
• While we strongly believe that our primary obligation or duty as corporate
entities is to our shareholders – we are just as mindful of the fact that this
imperative does not exist in isolation; it is part of a much larger compact
which we have with our entire body of stakeholders: From employees,
customers and vendors to business partners, eco-system, local
communities, and society at large.
• We evaluate and assess each critical business decision or choice from the
point of view of diverse stakeholder interest, driven by the need to minimize
risk and to pro-actively address long-term social, economic and
environmental costs and concerns.
• For us, being socially responsible is not an occasional act of charity or that
one-time token financial contribution to the local school, hospital or
environmental NGO. It is an ongoing year-round commitment, which is
integrated into the very core of our business objectives and strategy
Be A Good Samaritan

Initiative Details How to participate Contact info


Institution

Aircel Mobilises public opinion Spread the word via www.saveourtigers.com


in partnership with WWF Facebook, Twitter,
India for the ‘Save Our YouTube. Donate through
Tigers Initiative’ WWF and Corbett
Foundation

Coca-Cola Partners with government Get in touch with Coca- Praveen Aggarwal
India agencies and NGOs to Cola India to help [email protected]
combat water scarcity conceptualise, plan, m
and depleting implement and monitor
groundwater levels water harvesting project in
your locality

Dabur Its initiative, SUNDESH, Volunteer in your areas of Sushil Kumar:


india in UP and Uttrakhand expertise—by teaching, [email protected]
aims for the overall socio- providing technical support
economic development of or by participating in
the poor health care camps  
Maruti Runs employee Contact Maruti Suzuki Ranjit Singh
Suzuki volunteering for support in launching [email protected]
India programme, ‘e- such volunteering
Parivartan’, with NGO programmes in your
Literacy India, for locality
teaching
underprivileged people
 

Nasscom Promotes development If your organisation is a www.mykartavya.com


Foundatio through use of Nasscom member, you (for volunteering)
n information and comm- can volunteer or donate wwww.bigtech.in (for
unication technology, directly. You can software donations
provides tech register NGOs for
donations to NGOs  software donations
Areas where CSR initiatives being
taken
• Community initiatives- charitable donations,
Sponsorship of community events, educational
initiatives,
• Environmental protection – energy usage
reduction, waste management, tree
plantation, avoiding GM crops
• Ethical sourcing – fair trade activities,
implementation of labor codes.
• Rising number of ethical and green
consumers- i.e. whose purchasing
behavior is motivated by their ethical
beliefs.

• They are concerned with protection of


environment . For example – they are
criticizers of GM crops.

• They had a motive to preserve


environment for present and future.
Retailer response to Environmental
Concerns:
• 2 broad areas :

1. Concerned with products they sell.

2. Related to their operations- 3 R’S –Re-


using, recycling , reducing
Concerned with products they sell:
• Increase range of organic foods they sell
• Avoidance of GM foods
• Go for Green-
concept is being
widely practiced in
Germany
• A study found 82% of
German supermarket
consumers make
environmental
considerations
whereas 67% in
Netherlands, 55% in
UK and 50% in
France.
Are consumers willing pay high for
Organic foods ?
• A certain number but even they are also
subject to Recession, and influenced by
Competitive Pricing and the Media.

• But an another segment who is having


cynical view about this ‘Green Game’ see
it only as an Trick used by retailers to get
more money out of consumers or as a
PUBLIC RELATIONS gimmick and cost –
saving practice.
Retail Operations and Environment
• Reuse- Using refillable containers.

• Recycling-makes financial sense also,


recycle plastic carrier bags, bottles, cans,
clothes, papers.

• Reduce –resource usage i.e. CO2


Emissions, energy usage, CFC, Reduce
transportation
Ethical Sourcing
• Products sold by retailers do not exploit
workers and producers in Third World
Countries whether it be a fruit farm worker
in South- Africa, a toy worker in China, a
factory worker in Bangladesh.
Some considerations:
• Working conditions should be safe and
hygienic
• Child labour should not be used
• Living wages are paid
• Working hours are not excessive.
• No discrimination is practiced.
• No harsh or inhuman treatment is allowed.
The invasion of privacy
Privacy
 Unwanted emails from Database- SPAMs
on Personal Computers
 Disguised approach to collect data
 CCTV cameras in Retail outlets.

You might also like