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Building Relationships: With Fellow Guides, Employers, Colleagues, Travelers, and Community

1) Relationships are very important to humans and play a key role in leading a healthy, fulfilling life. 2) As a tour guide, it is essential to build strong relationships with travelers, colleagues, and local communities through effective communication skills and cultural sensitivity. 3) Maintaining control of a tour group requires strategies like paying attention to group dynamics, allowing for individual needs, and keeping travelers occupied through informative talks, games, or singing to ensure an enjoyable experience.

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Jay-ar Javier Macaraig
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35 views

Building Relationships: With Fellow Guides, Employers, Colleagues, Travelers, and Community

1) Relationships are very important to humans and play a key role in leading a healthy, fulfilling life. 2) As a tour guide, it is essential to build strong relationships with travelers, colleagues, and local communities through effective communication skills and cultural sensitivity. 3) Maintaining control of a tour group requires strategies like paying attention to group dynamics, allowing for individual needs, and keeping travelers occupied through informative talks, games, or singing to ensure an enjoyable experience.

Uploaded by

Jay-ar Javier Macaraig
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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BUILDING RELATIONSHIPS

With fellow guides, employers, colleagues,


travelers, and community
IMPORTANCE
OF
RELATIONSHIP
Relationships are very
important to humans,
whatever age, nationality,
whichever sex.
With relationships Without relationships
lives are life is
 Fun  Empty
 Fulfilling  Boring
 Sometimes stressful  Lonely
Relationships are rewarding,
but struggle too, hence giving
many headaches to a person.
Relationships, however, change
and develop over time.
Relationships vary in
different people and
different groups.
We need to develop skills if
we are to maintain happy,
healthy and rewarding
relationships.
Relationships are given low
priority in our list of things
to be attended to
It is important that your
relationships are built on
strong ground
Plays an important role in
helping you lead a healthy
stress-free life
Relationship is human
being’s life or sense of
emotional bonding with
another
Relationships are also a
fundamental source of
learning
Communication within
relationships is also an
important factor
Relationship is a medium
which allow us to flourish
It is important to take a
good deep look at the
relationships in your life
Pay a little more attention to
nurturing after, which will
feel you better if you did
Relationship can only grow
stronger for the effort you
put into it
RELATIONSHIP
BUILDING
TECHNIQUES
Personality Requirements
 The tour guide personality
 The tour guide manager personality
 An out going person
 Decisiveness
 People skill
 Organizational skill
 A sense of ethic
 Listening skill
 Research skill
Personal Platform Image
 Voice
 Eye contact
 Your body language

-be concussed of it
-watch for cues from other
-fake it till u make it
 Your audience

-watch your audience


-check it with your listener
-be prepared to change course based on the
feedback you get
STRATEGIES
IN
MANAGING
GROUP
BEHAVIOR
1. Group members have
individual needs, and each
person’s need differ
2. Managers should pay
attention to critical process
issues: decision-making
methods, quality of
communication and the roles
of group members may play
3. Quality of Communication
4. Openness
5. Tone of group feelings
6. Understanding
7. The processes that go on
within a group
8. One should know the limit of
one person, including his/her
knowledge or in physical
WAYS
TO
KEEP
A
GROUP
OCCUPIED
GIVING INFORMATION
 Tripticks – one of the best ways to
find out about interesting landmarks.
 Pamphlets from the a nearby tourist
bureau.
 TV monitor and a videotape player.
PLAYING GAMES

 Bingo on tours is very popular.


 Game boards made especially for
use on moving vehicles.
 “Telephone”

 “Guess-Exact-Mileage” Game
SINGING ALONG

 Tour companies must


Provide sing-along book and
are filled with standard
songs almost everyone
knows.
Avoid any jokes based
on Race, Sex, or
Ethnicity or that are
vulgar in any way.
Religious jokes are
delicate matter too. 
Don’t allow your
passenger to tell
jokes on the
microphone.
Making small talks

Keep your jokes as


short as possible
CULTURAL
SENSITIVITY
Importance:
tolerance, inter-cultural
dialogue and respect for
diversity are more essential
than ever in a world where
peoples are becoming more
and more closely
interconnected
Important when dealing in
international relations or trade
Important skill in any
profession that requires
interpersonal communication
For travelers:
to know what is acceptable and
what is not a vital skill
Can help prevent the
embarrassment of yourself and
those around you

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