FICCI CE

FACING INTERVIEW
FACING INTERVIEW

DR. VK JACOB
FICCI CE

OBJECTIVE S OF THIS PROGRAM

HOW TO BE A WINNER

INDIRECT QUESTIONS

IMPORATNT PARTS
OF AN INTERVIEW

COMMONLY ASKED QUESTIONS

TO FAMILIARISE THE PARTICIPANTS

WITH THE VARIOUS TCHNIQUES USED IN AN INTERVIEW
FICCI CE
DEFINITION

AN INTERVIEW IS A TOOL
EMPLOYED BY THE INTERVIEWER
TO ASSESS SKILLS, TALENTS
AWARENESS LEVELS,
INQUISITIVENESS AND MORE

AS AN INTERVIEWEE , PRESENT
YOURSELF WELL AND ANSWER THE
QUESTIONS CONFIDENTLY TO BE
SUCCESSFUL.
FICCI CE

APPEARANCES & ACTION COUNT

ARRIVE ON TIME - CONVEYS, YOU

KNOW THE VALUE OF TIME

GREET HIM & AND THANK HIM

BEFORE YOU TAKE YOUR SEAT

AVOID THE TIRED LOOK ( TIRED LOOK

CONVEYS LACK OF INTEREST)
FICCI CE
APPEARANCES & ACTION COUNT

• ALWAYS KEEP EYE CONTACT WITH

THE INTERVIEWER - CONFIDENCE
• DO NOT MOVE TOO MUCH IN THE
CHAIR - EXPRESS RESTLESSNESS
• KEEP ENOUGH COPIES OF BIO-DATA
AND ALSO PEN & PAPER- SHOWS YOU
ARE ORGANISED
• ANSWER IN MODERATE TONE -
DON’T SOUND TOO EXCITED
FICCI CE
APPEARANCES & ACTION COUNT

• LISTEN & ANSWER - DO NOT

INTERRUPT THE INTERVIEWER TO
ANSWER QUESTIONS BEFORE HE
FINISHES WITH IT. HE MIGHT
CONCLUDE THAT YOU ARE A PERSON
IN HASTE.
FICCI CE
APPEARANCES & ACTION COUNT

• DONOT USE BODY LANGUAGE AS

THEY SPEAK LOUDER THAN WORDS
• YOU APPEARANCE , SITTING POSTURE
AND THE STYLE OF TALKING ALSO
COUNTS
• LOOK ENTHUSIASTIC AND
INTERESTED
FICCI HOW TO ANSWER YOUR QUESTIONS CE

SIMPLE APPEARNCE AND

CONFIDENCE ALONE DOESNOT
CREATE AN IMPRESSION
SHARP ANSWERS TO THE QUESTIONS

ANTICIPATE QUESTIONS AND BE

READY WITH THE ANSWERS FOR
THEM
FICCI CE
FEW MOST COMMON QUESTIONS
TELL US ABOUT YOURSELF
• DONOT GIVE FULL LENGTH OF AUTOBIOGRAPHY
• SHORT AND CONCISE ANSWER
• HIGHLIGTS THE BEST IN YOU
• SUMMARISE YOUR BACKGROUND , SKILLS AND
EXPERIENCE
• BE HONEST
FICCI CE
FEW MOST COMMON QUESTIONS

TELL US ABOUT YOURSELF OR

DESCRIBE YOURSELF IN THREE
ADJECTIVES

• THE NORMAL ANSWER IS

I AM HARDWORKING
IT HAS ALREADY EXHAUSTED 3
WORDS, FIRST IS PRONOUN, SECOND
IS A VERB, AND THE THIRD IS AN
ADJECTIVE
FICCI CE
FEW MOST COMMON QUESTIONS

TELL US ABOUT YOURSELF OR

DESCRIBE YOURSELF IN THREE
ADJECTIVES
THE DESIRABLE ANSWER COULD BE

HARDWORKING, CONSISTENT,
DYNAMIC
FICCI CE
FEW MOST COMMON QUESTIONS

WHAT ARE YOUR STRENGTHS &

WEAKNESS
• COMFORTABLE IN HIGHLIGHTING
THE STRENGTH
• WEAKNESS - BE CAREFUL AND
TRUTHFUL. JUST MENTION SOME
NEGATIVE TRAIT OF YOURS WHICH
WILL NO WAY AFFECT TO YOUR
EFFICIENCY AT WORK.
FICCI CE
FEW MOST COMMON QUESTIONS

WHAT ARE YOUR STRENGTHS &

WEAKNESS
• STRENGTHS : PUNCTUALITY,
DEDICATION, ABILITY TO ACHIEVE IN
SHORT SPAN, FAR SIGHTEDNESS AND
ASSERTIVENESS
• WEAKNESS : MY GREATEST WEAKNESS IS
MY INABILITY TO ADHERE TO ILLOGICAL
RULES. I ALWAYS STRIVE TO GET THEM
REFRAMED
FICCI CE

FEW MOST COMMON QUESTIONS

WHAT MADE YOU INTERESTED IN THIS
JOB
WITH THIS QUESTIONS INTERVIWER
WILL KNOW
• WHAT MAKES THIS JOB ATTRATIVE
• WHETHER YOU RESEARCHED THE JOB
WELL BEFORE INTERVIEW
FICCI CE

FEW MOSTCOMMON QUESTIONS

WHY SHOULD WE SELECT YOU OVER OTHERS, THIS

IS AN ATTEMPT TO ASSES YOUR GOAL
ORIENTATION AND CONFIDENCE
• EXPLAIN HOW YOUR SKILLS WILL BE
IMPORTANT
• AWARENESS OF SUCH SKILL WILL
HELP YOU TO DO A GOOD JOB
• ANY PREVIOUS INSTANCES - MET
TOUGH TARGETS WITH YOUR SKILLS
FICCI CE
FEW MOSTCOMMON QUESTIONS

WHY YOU WANT TO LEAVE THE

PRESENT JOB
CANDIDATES START TALKING BAD
ABOUT THE PRESENT JOB (X)

JUST SAY YOU ARE IN THE PURSUIT OF

A JOB WITH MORE RESPONSIBILITIES
AND GROWTH PROSPECTS OR
SOMETHING IN SIMILAR LINES
FICCI CE
FEW MOSTCOMMON QUESTIONS

SKILLS , STRENGTH, ACHIEVEMENTS

SKILLS
ORGANISE A PICINIC

STRENGTH
EFFECTIVE COMMUNICATION

ACHIEVEMENTS
AWARDS WON, PAPERS PUBLISHED
FICCI CE
FEW MOSTCOMMON QUESTIONS

WHAT DO YOU SEEE YOURSELF IN

NEXT FIVE YEARS
FICCI CE
FEW MOSTCOMMON QUESTIONS

GIVEN A CHANCE TO ASK, DO NOT

HESITATE
ASK RELEVANT QUESTIONS AND
CREATE THE IMPRESSION IN THE
INTERVIEWERS MIND THAT YOU
ARE CONFIDENT
FICCI CE
SOME Do's & Don'ts

EACH ONE OF US HAS AT SOME POINT

OR THE OTHER FACED AN INTERVIEW
BRAVE FEW AMONG US MANAGE TO
RETAIN OUR COMPOSURE AND FEEL
RELAXED
FOR A SIZEBLE NUMBER INTERVIEW IS
AN ORDEAL
SUCH NERVOUS NELLIIES CONSIDER
INTERVIEW AS CHOPPING OF THEIR
HEAD
FICCI CE
SOME Do's & Don'ts

SOME SYMPTOMS
HEAVY BREATHING
STREAMS OF SWEAT TRICKLING DOWN
COMPULSIVE DESIRE TO DRIK WATER

IT IS OUT OF SHEER NERVOUSNESS

ENTERPRISING & BRILLIANT
INDIVIDUALS END UP LOSING THE RACE
FICCI SOME Do's & Don'ts CE

FRIGHT AND ANXIETY CAN LOWER

YOUR CHANCE OF SUCCESS
THERE IS NO MAGIC PILLS TO CREATE
CONFIDENCE

BUT OBSERVING A FEW Do's & Don'ts

AND MASTERING A FEW TECHNIQUES
WILL BETTER EQUIP YOU TO DEAL
WITH THE SITUATION
FICCI CE
Do's

• ARRIVE BEFORE TIME

• DRESS SUITABLY- AVOID SHABBY

OUTFITS, BE CLEAN,TIDY AND SOBER

• TAP GENTLY AND GREET - BARGING

WILL INDICATE LACK OF ETIQUETTE

• WAIT TO BE SEATED - GRABBING A

CHAIR IS A BAD MANNER
FICCI CE
Do's

• BE ENTHUSIASTIC AND CONFIDENT

YOU MAY FEEL THAT IT’S A FUTILE
EXERCISE BUT EMPLOYERS RATHER
SELECT AN ENTHUSIASTIC CANDIDATE

• PRESENT IDEAS SYSTEMATICALLY

INTERVIEWS ARE NOT ELOCUTION
CONTESTS. EACH IDEA SHOULD
CONNECT TO THE NEXT
FICCI CE
Don'ts

• DO NOT ARGUE - IF YOU WISH TO

DISAGREE DO IT IN POLITE MANNER
• DO NOT BLUFF - BE HONEST AND
ADMIT THAT YOU DO NOT KNOW
THE ANSWER
• DONOT SERMONIZE - TAILOR YOUR
ANSWER TO WHAT THE
INTERVIEWER NEEDS TO KNOW
FICCI CE
MOST CRITICAL PART OF THE
INTERVIEW

1. QUESTION SESSION X
2. COMPANY TOUR X

IT IS TIME SPENT FOR PREPARING

FOR IT
FICCI CE

FOUR SESSIONS OF INTERVIEW

1. THE GREETING

2. THE WARM UP

3. THE Q&A

4. THE CLOSING
FICCI CE

GREETING

THIS 10 SECONDS EVENT SETS THE

STAGE
1. GREETINGS
2. HAND SHAKE
3. SMILE
4. EYE CONTACT
FICCI CE
WARM UP

A GOOD WARM UP IS NON PERSONAL

BUT OPTIMISTIC COMMENT
• THIS IS A NICE BUILDING
• THE WEATHER HAS BEEN GREAT

• THAT IS A NICE DRESS - TOO

PERSONAL
• THE TRAFFIC IS MISERABLE - POOR
CHOICE
FICCI CE
WHY WARM UP

INTERVIEWER MAY ALSO BE JUST

AS COMFORTABLE AS YOU ARE

A POLITE AND POSITIVE START PUT

EVERY ONE AT EASE
FICCI CE
Q&A

THIS IS THE HEART OF THE SESSION

BEFORE ANSWERING THE QUESTION

ASK YOURSELF WHAT IS THE REAL
QUESTION
E.g.. WHY YOU LEFT THE LAST JOB

THE REAL QUESTION IS , WILL THIS

PERSON BE LOYAL AND RELIABLE
FICCI CE
Q&A

HENCE A LONG STORY ABOUT

OFFICE PLACE NOT REQUIRED

CONCENTRATE ON PUTTING THE

INTERVIEWER’S MIND AT EASE AND
MOVING THE CONVERSATION
BACK TO YOUR SKILLS AND
SELLING POINTS
FICCI CE
Q&A

ANSWER QUESTIONS FULLY

USE THE “NO,BUT” &

“YES,AND” RULE
FICCI CE
Q&A

E.g.. CAN YOU USE MSWord

DON’T JUST SAY YES OR NO
NO, BUT I’VE USED Word Perfect AND
I UNDERSTAND THERE ARE CLASSES IN
WORD AND I WILL BE ABLE TO LEARN
IT QUICKLY
FICCI CE
Q&A

E.g.. CAN YOU USE MSWord

YES, AND I HAVE BEEN SKILLED WITH

IT . IN MY CURRENT JOB I CREATED
REPORTS AND OTHER REQUIREMENTS
OF MY SECTION.
FICCI CE
CLOSING

MANY CANDIDATES ARE SO RELIEVED AT

THE END , THEY JUST TELL THANK YOU
AND RUN AWAY
THIS IS WASTING AN OPPORTUNITY
AS A CANDIDATE YOU MUST CREATE AN
IMPRESSION THAT YOU NEED THIS JOB

IDENTIFY ONE OR TWO THINGS THE

INTERVIEWER NEED TO KNOW TO HIRE
YOU, HIGHLIGHT THIS INFORMATOIN
FICCI CE
CLOSING

SAMPLE CLOSING
I ENJOYED THE INTERVIEW

I LIKE THE JOB REQUIREMENTS YOU

MENTIONED FOR THIS JOB DURING
THE INTERVIEW

THANK YOU VERY MUCH

FICCI CE

DIFFERENT TYPES OF QUESTIONS

• INTRODUCTORY QUESTIONS
• REMINDER QUESTIONS
• FOLLOW-UP QUESTIONS
• LEADING QUESTIONS
• DIRECT QUESTIONS
• INDIRECT QUESTIONS
• OPEN-ENDED QUESTIONS
• HYPOTHETICAL QUESTIONS
• PROJECTIVE QUESTIONS
FICCI CE

INTRODUCTORY QUESTIONS

DID YOU HAVE ANY TROUBLE GETTING

HERE
WAS YOUR ACCOMMODATION
SATISFACTORY
FICCI CE

REMINDER QUESTION

• WHAT WERE SOME OF THE BEST

THINGS YOU LIKED IN YOUR LAST JOB
• WHAT WOULD YOU SAY, WERE YOUR
MAJOR ACCOMPLISHMENTS IN YOUR
LAST JOB
FICCI CE

FOLLOW UP QUESTIONS

• DID YOU HAVE ANY OPPORTUNITY

TO GET INTO OUTSIDE ACTIVITIES -
SPORTS OR SOCIAL
• HAVE YOU HAD ANY SPECIALISED
TRAINING AFTER LEAVING COLLEGE
FICCI CE

LEADING QUESTIONS

• DID YOU GET GOOD GRADES IN

COLLEGE
• DO YOUR FRIENDS FIND YOU EASY TO
GET ALONG WITH
FICCI CE

DIRECT QUESTIONS

• HOW DID YOU ORGANISE YOUR DAY

TODAY
• DESCRIBE A TYPICAL DAY ON YOUR
LAST JOB
FICCI CE

SOME
• INDIRECT QUESTIONS,
• OPEN-ENDED QUESTIONS
• HYPOTHETICAL QUESTIONS
• PROJECTIVE QUESTIONS
FICCI CE

DEALING WITH CHANGE

PLEASE DESCRIBE A SPECIFIC

SITUATION IN WHICH YOU WERE
PROUD OF YOUR ABILITY TO
DEAL WITH CHANGE

PLEASE DESCRIBE A SPECIFIC SITUATION

IN WHICH YOUR COPING SKILLS FAILED
YOU, DUE TO THE INTENSITY OF CHANGE
FICCI CE

TOLERANCE OF AMBIGUITY

PLEASE TELL US ABOUT A SITUATION

IN WHICH YOU COPED EFFECTIVELY
WITH UNCLEAR DELAYED OR
CONFLICTING INFORMATION

PLEASE DESCRIBE AN EXPERIENCE

THAT YOU FOUND FRUSTRATING DUE TO
UNCLEAR POLICIES OR AN EXCESSIVE
NUMBER OF DELAYS IN RECEIVING
INFORMATION
FICCI CE

DEDICATION

TELL AN EXAMPLE OF A TIME WHEN YOU

SACRIFICED A PERSONAL ACTIVITY IN
ORDER TO COMPLETE AN IMPORTANT
PROJECT OR HANDLE A LAST MINUTE
REQUEST AT WORK
TELL US ABOUT A TIME WHEN THE
DEMAND TO TAKE ON ADDITIONAL
ASSIGNMENTS OR WORK LONG HOURS WAS
EXCESSIVE AND YOU HAD TO ASSERT
YOURSELF , DRAW THE LINE AND SAY NO IN
ORDER TO BALANCE YOUR PERSONAL AND
PROFESSIONAL LIFE
FICCI CE

COMMITMENT TO CONTINUOUS
LEARNING
DURING THE PAST 4 YEARS IN WHAT
DEVELOPMENTAL ACTIVITIES, YOU
HAVE INVESTED A LOT OF YOUR OWN
TIME OR MONEY

PLEASE PROVIDE A SPECIFIC EXAMPLE OF

MANDATORY COURSE AT WORK THAT YOU
RESENTED TAKING
FICCI CE

ACCOUNTABILITY

DESCRIBE A TIME NO ONE AVAILABLE FOR

YOU TO CONSULT AND YOU WERE PROUD
OF YOUR ABILITY TO MAKE AN
IMPORTANT DECISION WITH LIMITED
INFORMATION

PLEASE DESCRIBE A SPECIFIC SITUATION IN

WHICH YOU WERE UNFAIRLY BLAMED OR
HELD RESPOSIBLE FOR A WORK PROBLEM
OR ERROR. WHAT STEPS DID YOU TAKE TO
RESOLVE THE SITUATION
FICCI CE
SPEED AND ACCURACY

WHEN HAVE YOU ACCURATELY PREPARED

OR CHECKED A DETAILED DOCUMENT
WITH A LOT OF TEXT , TABLES OR NUMBERS
?. WHAT STEPS DID YOU TAKE TO ENSURE
ACCURACY

WHEN HAVE YOU PREPARED AND PROOF

READ A DOCUMENT WITHIN SUCH A TIGHT
TIME THAT YOU MISSED TYPOS OR
OTHER ERRORS
FICCI CE
CREATIVITY

PLEASE DESCRIBE A VERY CREATIVE

APPROACH THAT YOU USED FOR A
SPECIAL EVENT OR A PRESENTATION

PLEASE DESCRIBE AN EVENT OR

PRESENTATION YOU ATTENDED IN
WHICH THE CREATIVE ASPECTS
OVERPOWERED THE MESSAGE TO THE
EXTENT THAT IT WAS LOST
FICCI CE

MULTI TASKING

PLEASE TELL US ABOUT A SITUATION

IN WHICH YOU SUCCESSFULLY
HANDLED A NUMBER OF TASKS
SIMULTANEOUSLY . WHAT FACTORS
CONTRIBUTED TO YOUR SUCCESS
SOMETIMES THE NUMBER OF ASSIGNMENTS THAT
WE ARE EXPECTED TO HANDLE CAN BE
EXCESSIVE . PLEASE DESCRIBE A TIME WHEN
THIS HAPPENED TO YOU. WHAT WAS THE
NEGATIVE IMPACT ON THE QUALITY OF YOUR
WORK AND YOUR RELATIONSHIP OTHERS
 AREAS OF ASSESSMENT

OPEN COMMUNICATION INFLUENCING

INTEGRITY EMBRACING CHANGE

FLEXIBILITY DEALING WITH STRESS

PROJECT MANAGEMENT TOLERANCE OF AMBIGUITY

TECHNICAL SKIL MULTITASKING

FICCI CE

TYPES OF ANSWERS PREFERED

MORE SPECIFIC AND DETAILED, DESCRIBE
SPECIFIC EVENTS AND EXPERIENCES IN
DETAILS INCLUDING DATES, NAMES,
LOCATIONS AND TIME FRAMES

THERE IS NO RUSH, JUST RELAX AND TAKE

YOUR TIME AND COME UP WITH SOMETHING
SPECIFIC.
FICCI CE

TYPES OF ANSWERS PREFERED

NOBODY IS PERFECT : ONE OF THE THINGS
ASSESSED WILL BE THE INSIGHT THAT A
PERSON HAVE INTO HIS/HER STRENGTHS
AND DEVELOPMENT NEED

IT IS IMPORTANT THAT YOU SHARE SOME OF

YOUR MISTAKES AND WHAT DO YOU
LEARNED FROM THOSE EXPERIENCES
FICCI CE

ASSESSMENT - MULTI TASKING

• EVIDENCE OF VERY WEAK SKILL

BECOMES UPSET OR COMPLAINS WHEN THERE

IS A NEED TO JUGGLE A VARIETY OF TASKS ,
ACCURACY DECLINES ERRORS INCREASE

• EVIDENCE OF VERY STRONG SKILL SET

THRIVES IN A BUSY ENVIRONMENT, HAS NO
DIFFICULTY MAINTAINING WORKING RELATION
SHIP AND QUALITY WHEN JUGGLING A NUMBER
OF PROJECTS OR TASKS
FICCI CE

ASSESSMENT - TOLERANCE OF
AMBIGUITY
• EVIDENCE OF VERY WEAK SKILL

HIGHLY UNCOMFORTABLE IN UNSTRUCTURED

ENVIRONMENTS, FINDS DELAYS AND UNCLEAR
POLICIES VERY FRUSTRATING AND UPSETTING,
QUALITY OF WORK DETERIORATES WITH
UNCLEAR GUIDLINES

• EVIDENCE OF VERY STRONG SKILL SET

PRODUCES HIGH QUALITY RESULTS IN
AMBIGOUS SITUATIONS. DISPLAYS A HIGH
DEGREE OF COMFORT IN THE FACE OF UNCLEAR
GUIDELINES
FICCI CE

ASSESSMENT - FLEXIBILITY
• EVIDENCE OF VERY WEAK SKILL

RIGID IN SOCIAL DEALINGS, “ME” ORIENTED,

HARD HEADED, BRITTLE, UNCOMPROMISING,
INTOLERANT, CRITICAL OF OTHERS ACTION

• EVIDENCE OF VERY STRONG SKILL SET

SOCIALLY FLEXIBLE “YOU” AND “WE” ORIENTED
ABLE TO WILFULLY COMPROMISE, ACCEPT
OTHERS TOLERANT OF DIFFERENCES
FICCI CE

SAMPLE ANSWER- CREATIVITY

• PLEASE TELL US A SPECIFIC EXAMPLE OF A

TIME WHEN YOU DISPLAYED CREATIVITY
TO RESOLVE A PROBLEM AT WORK

ABILITY TO GENERATE NEW IDEAS AND

INNOVATIVE APPROACHES TO ADDRESS
COMPANY,DEPARTMENT OR INDUSTRY
NEEDS
FICCI CE

SAMPLE ANSWER- CREATIVITY

• WHEN I WORKED AT A&A WIRELESS 2

YEARS AGO ,OUR DEPT. HAD A VERY POOR
IMAGE. I PUT IN A LOT EXTRA TIME AND
DEVELOPED A CREATIVE MARKETING
STRATEGY COMPLETE WITH ADS POSTERS
AND CONTESTS. I HAD TAKEN THE
INITIATIVE TO REVIEW THE RESULTS
OUR OUR EMPLOYEE ATTITUDE SURVEYS.
FICCI CE

SAMPLE ANSWER- CREATIVITY

I PRESENTED THIS IDEA TO MY BOSS . HE

READILY AGREED FOR IMPLEMENTATION.
THERE WAS A MARKED IMPROVEMENT I
RECEIVED CEO’s AWARD OF EXCELLENCE
FOR IMPACT OF THE INITIATIVES.
FICCI CE

SAMPLE ANSWER- TOLERANCE OF

AMBIGUITY

PLEASE TELL US ABOUT A TIME WHEN YOU

HAD DIFFICULTY COPING WITH DELAY IN
WORK

ABLE TO WITHHOLD SPEECH OR ACTION

AND MAINTAIN COMPOSURE WHEN
DEALING WITH CONFLICTING , DELAYED OR
INCOMPLETE INFORMATION
FICCI CE

SAMPLE ANSWER- TOLERANCE OF

AMBIGUITY

ONE MORNING MY BOSS ASKED US TO

CLEAR OUR SCHEDULE AS DY.
COMMISSIONER IS COMING TO MEET US
AFTER LUNCH. SHE PROVIDED NO DETAILS
ABOUT THE PURPOSE OF THE MEETING. SHE
ALSO REFUSED TO ANSWER ANY
QUESTIONS AND HER MANNER WAS
ABRUPT. I WAS FRUSTRATED BY HER
ATTITUDE AND WAS EAGER TO KNOW
WHAT THE MEETING WAS ABOUT
FICCI CE

SAMPLE ANSWER- TOLERANCE OF

AMBIGUITY

I CHECKED WITH OTHER MANAGER THEY

ALSO DON’T KNOW AND EVEN THEY WERE
NOT INVITED. MY BOSS WAS NOT VERY
PLEASED WITH ME FOR APPROACHING
ANOTHER MANAGER.

IT TURNED OUT THAT OUR COMMISSIONER

WAS ASKED GO ON LONG LEAVE
REGARDING PROBLEM CONNECTED WITH
ONE OF OUR TEAM PROJECTS
FICCI CE

SAMPLE ANSWER- PROBLEM SOLVING

PLEASE DESCRIBE A TIME WHEN YOU

WERE PROUD OF YOUR ABILITY TO
HANDLE A CRISIS AT WORK

THE ABILITY TO RESOLVE BUSINESS

RELATED ISSUES THROUGH AN ANALYSIS
OF AVAILABLE DATA AND A LOGICAL
STEP BY STEP APPROACH
FICCI CE

SAMPLE ANSWER- PROBLEM SOLVING

LAST JUNE WHILE I WAS CALLING ON A

CUSTOMER DOWNTOWN , THERE WAS A
SEVERE STORM . I LEFT THEIR BUILDING IN
THE MIDDLE OF THE STORM . THE PARKING
SLOT WAS VERY SLIPPERY. JUST BEFORE I
REACHED MY CAR ONE OF THEIR CLIENT
CARE REPRESENTATIVE SLIPPED AND FELL.
FICCI CE

SAMPLE ANSWER- PROBLEM SOLVING

SHE HAD DIFFICULTY IN GETTING UP AND

COMPLAINED THAT HER ANKLE WAS HURTING.
FORTUNATELY I HAD MY CELL PHONE AND I
CALLED FOR HELP RIGHT AWAY.
FICCI CE

SOME ASSESSMENT
CRITERIA
FICCI CE
RED SIGNALS

• NON-PARTICIPATION IN GAMES & SPORTS

• NON-PARTICIPATION IN EXTRA-
CURRICULAR, AND GROUP ACTIVITIES
• NO LEADERSHIP EXPERIENCE
• NO INTEREST & HOBBIES
• BREAK IN STUDIES
• LACK OF MOTIVATION
• POOR WORK HISTORY
• FREQUENT JOB CHANGES
FICCI CE

INDIVIDUAL ASSESSMENT

• PROFESSIONAL KNOWLEDGE
• EXPERIENCE
• COMPETENCIES
• STRENGTHS & WEAKNESSES
• DEVELOPMENT POTENTIAL
• APTITUDE & TEMPRAMENT
FICCI CE

COMPETENCIES

• PLANNING
• SOCIAL ADJUSTMENT
• SOCIAL EFFECTIVENESS
• DYNAMISM
• SELF INSIGHT
• BUILDING RELATIONS
FICCI CE

PERSONALITY

• SOCIAL ADAPTABILITY
• WILLING COPERATION
• SENSE OF RESPONSIBILITY
• SELF-CONFIDENCE
• DECISIVENESS
• LIVELINESS
• INFLUENCING ABILITY
FICCI CE

GIFTED INDIVIDUAL
• GOOD ACADEMIC RECORD
• HOBBIES AND INTERESTS
• ACHIEVEMENT(S) IN SPORTS
• LEADERSHIP EXCELLENCE
• SPECIAL ACHIEVEMENT(S) IN OWN FIELD
• MEMBERSHIP OF PROFESSIONAL BODIES
• REALISTIC PROFESSIONAL/PERSONAL GOALS
• GOOD WORK-HISTORY
• SOUND HEALTH
FICCI CE

ATTRIBUTES DIFFICULT
TO COMPENSATE

• LACK OF AMBITION / DRIVE CANNOT BE

OFFSET BY HIGH LEVEL OF INTELLIGENCE
OR PERSONALITY

• PERSONAL ADJUSTMENT CANNOT BE

OFFSET BY JOB KNOWLEDGE & SKILL
FICCI CE

ATTRIBUTES THAT CAN

BE COMPENSATED
LACK OF FORMAL EDUCATION CAN BE OFFSET
BY AN UNUSUALLY VARIED & BROAD
EXPERIENCE

DEFFICICENCY IN INTELLECTUAL DEPTH

CAN BE COMPENSATED BY AN ABUNDANCE
OF PERSISTENCE, DEDICATION & ENERGY
FICCI CE

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