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Quality & Lean Management

The document discusses quality, lean management, and ways to improve both. It defines quality as being free from defects and meeting customer needs. Lean management aims to eliminate waste and produce higher quality goods at lower cost. Some ways to improve quality mentioned are training employees, adopting new techniques, and getting customer feedback. Activities to improve customer focus include partnering with customers and understanding their needs.

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Madhuri Reddy
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Download as PPTX, PDF, TXT or read online on Scribd
41 views

Quality & Lean Management

The document discusses quality, lean management, and ways to improve both. It defines quality as being free from defects and meeting customer needs. Lean management aims to eliminate waste and produce higher quality goods at lower cost. Some ways to improve quality mentioned are training employees, adopting new techniques, and getting customer feedback. Activities to improve customer focus include partnering with customers and understanding their needs.

Uploaded by

Madhuri Reddy
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Quality & Lean

Management
Bhumit Sangharajaka
Harpreet Singh Sagoo
Madhuri Reddy
Sandeep Reddy
What is Quality?
Quality is a measure of excellence being free from
defects, deficiencies and significant variations and
significant variations and features to satisfied
stated needs or implied needs.

-ISO 8402-1986
Why is Quality important?

Improving Quality means:


-Operations costs down
-Revenues up
-Profits up
What is Lean Management?

Lean Management means moving towards the


elimination of all waste in order to develop an operation
that is faster, more dependable, produces higher-quality
products and services and, above all, operates at low cost
(Slack et al, 2007)

JIT aims to meet demand instantaneously, with perfect quality and no waste.
(Slack et al, 2007)
What is the importance of Lean
Management?

 Eliminating waste
 Involve everyone
 Continuous improvement (Kaizen)
Changes to improve Quality?
 Train & Educate Employees
 Adapt new techniques
 Create constancy of purpose
 Generate a significant investment
 Develop a continuous improvement culture
 Customer feedback to understand your

product
 Market study
 Measure Performance regularly
Activities to Improve Customer Focus

 Partnership with the customer


 Understand the needs of the customers
 Higher Flexibility
 Faster response
 Lower Cost
 Quality
Activities to Improve Customer Focus

 Improve availability of the product


 Easy accessibility
 On time deliveries
 Improve internal customer relationships
 Continuous Innovation & improvement

Thank you

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