ANNEXURE IV – QUESTIONNAIRE ON COMPETENCY MAPPING

Name :
Designation:
Department :

OBJECTIVE
This is sent to you as a part of my MBA project I am undertaking in this organization on the topic ‘competency
mapping’ from Human Resource perspective.

From the organizational point of view this questionnaire is a part of development exercise to know the strength and the
areas needing improvements (possible blind spots) in terms of various competencies at various levels of the
Manufacturing department, namely top level, managerial level, executive level, and staff level.

(Please return the completed questionnaire to me on or before…………………)

Please rate each competency using the 5-point rating scale
Exercises outstanding performance on this competency far exceeds
acceptable standards 5
Exercises very good performances on this competency better than
acceptable standards 4
Exercises quite acceptable performance on this competency and
meets requirements 3
Performance on this competency is not quite up to acceptable
standards. A development is needed 2
Performance on this competency fails to meet acceptable
standards. A major development is needed 1

QUESTIONNAIRE USED FOR BOTH SELF AND OTHERS RATING

COMPETENCIES AT TOP LEVEL
Please tick ‘➼’ what you feel most appropriate
1. Vision and Purpose
1 Sees new possibilities to take the organization to a higher 5 4 3 2 1
realm
2 Optimistic. Sees everything with a positive outlook 5 4 3 2 1
3 Creates and communicates compelling vision or direction 5 4 3 2 1
4 Inspires and motivates others with enlightened insights 5 4 3 2 1

2. Developing people
1 Assembles strong teams 5 4 3 2 1
2 Empowers and trains people 5 4 3 2 1
3 Provides rewards, feedback and recognition 5 4 3 2 1
4 Communicates effectively with people 5 4 3 2 1

3. Values and ethics

1 Aligns with company values 5 4 3 2 1
2 Adheres to code of conduct 5 4 3 2 1
3 Ensures that the standards and specifications are kept 5 4 3 2 1
4 Rewards right behaviors 5 4 3 2 1

4. Commitment
1 Widely trusted 5 4 3 2 1
2 Takes ownership on the assigned responsibilities 5 4 3 2 1
3 Impartial and fair in exercising the responsibilities 5 4 3 2 1
4 Delivers results on commitment 5 4 3 2 1

5. Performance
1 Sets and achieves ambitious goals 5 4 3 2 1
2 Drives for continuous improvement 5 4 3 2 1
3 Ensures that health, safety and social objectives are 5 4 3 2 1
integrated into business activities
4 Gets results consistently 5 4 3 2 1

COMPETENCIES AT MANAGERIAL LEVEL

Please tick ‘➼’ what you feel most appropriate
1. Basic knowledge and information
1 Command of basic facts: Understand the business and have 5 4 3 2 1
sound knowledge of basic facts surrounding the business such
as short and long term goals, product knowledge and the roles
and relationships between various departments.

2 Relevant professional knowledge: Know the background of 5 4 3 2 1

management principles including planning, organizing
controlling and directing

2. Skills and attributes

1 Continuing sensitivity to events: Aware of what is going 5 4 3 2 1
on and is perceptive and open to information; hard
information such as figures and facts, and soft information
such as feeling of other people
2 Analytical, problem solving and decision-making skill: 5 4 3 2 1
Weigh the pros and cons in an uncertain and ambiguous
situation, calling for a high level of judgment or taking
appropriate decision without much delay
3 Social skills and abilities: Develop, negotiate, resolve 5 4 3 2 1
conflict, persuade, use and respond to authority and power so
as to get things done
4 Emotional resilience: Deal with emotional stress and strain 5 4 3 2 1
that arises as consequence of working situations of authority,
leadership, power, targets and deadlines
5 Pro-activity: Respond to the needs of the instant situation, 5 4 3 2 1
but while making such a response consider the long-term
aims and goals and the impact of immediate decision

3. Meta Qualities
1 Creativity: Come up with unique ideas or solutions – either 5 4 3 2 1
ones own ideas or ideas from another source
2 Mental agility: Grasp problems quickly, think about several 5 4 3 2 1
things at once, understand the whole situation quickly and
‘think on ones feet’
3 Balanced learning habits and skills: Use a range of 5 4 3 2 1
learning process including use of inputs like teaching,
discovery from ones own personal experiences and reflection
4 Self-knowledge: Aware of ones own beliefs, goals, values, 5 4 3 2 1
feeling, behavior and the part they play in influencing their
actions

COMPETENCIES AT EXECUTIVE LEVEL

Please tick ‘➼’ what you feel most appropriate
1. Personal competencies
1 Assertiveness: Able to state one’s opinion firmly and 5 4 3 2 1
positively
2 Integrity: Gain trust and confidence by interacting with 5 4 3 2 1
fairness, honesty and truthfulness
3 Self- sufficiency: Exercises the professional duties without 5 4 3 2 1
assistance
4 High emotional stamina: Relaxed & poised. Maintain 5 4 3 2 1
effectiveness even under pressure

Knowledge level competencies

1 Command of basic facts: Understand the business 5 4 3 2 1
holistically and have a sound knowledge of the basic facts of
Millipore business
2 Quality consciousness: Work always with quality 5 4 3 2 1
awareness
3 Organizational awareness: Have wide knowledge about 5 4 3 2 1
the organization, its departments and functions
4 Knowledge on standards and specifications 5 4 3 2 1

Job related skills/competencies

1 Presentation skill: Able to present ideas, concepts, plan 5 4 3 2 1
and procedures clearly to the target group
2 Analytical and problem solving skill: Weigh the pros and 5 4 3 2 1
cons in an ambiguous situation and takes appropriate
decision without delay
3 Concern for excellence: Work with burning desire to 5 4 3 2 1
perform outstandingly
4 Negotiation skill: Discuss and share opinions so as to 5 4 3 2 1
arrive at a constructive agreement.

Communication and interpersonal competencies

1 Listening skills: Listen to others views with patience 5 4 3 2 1
2 Precision in communication: Listen to others and express 5 4 3 2 1
the idea with clarity and precision
3 Persuasiveness: Able to move others in getting things 5 4 3 2 1
done
4 Sensitivity: Aware of what is going on in the work place and 5 4 3 2 1
responds in a suitable manner to situations as they arise