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Total Quality Management at TVS Motor Company

TVS Motor Company is the third largest two-wheeler manufacturer in India and among the top ten globally. It has annual turnover of over $1 billion and 4 plants in India and Indonesia. The company is committed to being a highly profitable and socially responsible manufacturer of affordable, environmentally friendly personal transportation products. It aims to provide fulfillment to employees, dealers, and suppliers. Through its total quality management program, the company has achieved reductions in effluent waste and fuel/power consumption. Employees are fully engaged in quality improvement projects, and the company has won awards for its suggestion scheme. Customer sales have grown due to improved quality.

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1K views9 pages

Total Quality Management at TVS Motor Company

TVS Motor Company is the third largest two-wheeler manufacturer in India and among the top ten globally. It has annual turnover of over $1 billion and 4 plants in India and Indonesia. The company is committed to being a highly profitable and socially responsible manufacturer of affordable, environmentally friendly personal transportation products. It aims to provide fulfillment to employees, dealers, and suppliers. Through its total quality management program, the company has achieved reductions in effluent waste and fuel/power consumption. Employees are fully engaged in quality improvement projects, and the company has won awards for its suggestion scheme. Customer sales have grown due to improved quality.

Uploaded by

abhijits84
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Total Quality Management

at
TVS Motor Company
Third largest two-wheeler manufacturer in India

One among the top ten in the world

Annualturnover of more than USD 1 billion in


2008-2009

4 plants - located at Hosur and Mysore in South


India, in Himachal Pradesh, North India and
one at Indonesia

About TVS Motors


TVS is committed to being a highly
profitable, socially responsible, and leading
manufacturer of high value for money,
environmentally friendly, lifetime personal
transportation products under the TVS
brand, for customers predominantly in
Asian markets and to provide fulfillment
and prosperity for employees, dealers and
suppliers.

TVS Motor Company - Mission


Driven by the customer
The Industry Leader
Global overview
At the cutting edge
Committed to Total Quality
The Human Factor
Responsible Corporate Citizen

Vision Statement
Daily work management
Policy management
Kaizen
Training and
Standardization

Deming Winner and Deming Certified

Poka Yoke

TQM at TVS Motors


31% reduction of specific Effluent Treatment Plant
(ETP) sludge generation at Hosur plant and 14% at
Mysore plant

Reduction of specific fuel by 15% and specific power


by 11%

Environmental Management System


(ISO14001:2004) and Occupational Health and Safety
Management System (OHSAS 18001:2007) are being
adopted as an integrated EHS Management System.

Key Results
100% participation of employees in TQM activities
Employees have completed more than 1,300
projects through QC Circles and Cross Functional
Teams
Company received and implemented an average
of 44 suggestions per employee
Company won First Prize for "Excellence in
Suggestion Scheme" from INSSAN (Indian
National Suggestion Scheme Association) for
seventh consecutive year

TQM & Employee Engagement


Domestic
◦ In motorcycle category, the Company achieved
a sales growth of 6% during 2009-10
◦ Sales of TVS Apache grew by an impressive
26% and TVS StaR grew by 5%
◦ “Scooty” continues to be a significant player in
the scooter segment. The sales of Scooty Pep
and Streak grew by 19%
Exports
◦ Exported 1.63 lakh vehicles

Customer Sales growth because of


improved quality
Thank You

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