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Alarm and Troubleshooting Guide: Wait A Minute THEN UNLOCK IT

The document provides troubleshooting guidance for various alarms in GSM and UMTS networks. It describes potential causes and recommended actions for each alarm type. Common steps include checking specific equipment, resetting components, and notifying technicians to further diagnose issues. The guidance indicates that identifying the exact faulty component is important for resolving alarms efficiently.

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Suliman Nuranshah
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© Attribution Non-Commercial (BY-NC)
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Download as DOCX, PDF, TXT or read online on Scribd
5K views

Alarm and Troubleshooting Guide: Wait A Minute THEN UNLOCK IT

The document provides troubleshooting guidance for various alarms in GSM and UMTS networks. It describes potential causes and recommended actions for each alarm type. Common steps include checking specific equipment, resetting components, and notifying technicians to further diagnose issues. The guidance indicates that identifying the exact faulty component is important for resolving alarms efficiently.

Uploaded by

Suliman Nuranshah
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Alarm and Troubleshooting Guide

(GSM) Above threshold alarm: TO UNLOCK CHECK WITCH BTS IS GIVING THE ALARM, LOCK THAT BTS
Wait a minute THEN UNLOCK IT,

(UMTS)Antenna Malfunction: Usually a bad sector that is reporting an antenna failure or bad
transmission. Just click on the alarm, and in alarm details, look for what sector is reporting that
problem. So if Sector 1 then start from the first sector, 2, 3, and so on. Lock that particular sector, and
you will see the alarm disappear. This way you can confirm what exact sector is having an antenna
problem for example Alpha 1900, 850 and so on. Advise the tech to check the radio and antenna for
that sector and make sure you lock both 1900 and 850 sections of that sector in order for the tech to
troubleshoot it.

(GSM)OML Fault: T1 IS DOWN

(GSM)Permanent Fault: Depending on the what unit broke, that particular unit either needs
replacement, or have the tech reset the DXU. If you have the RBS Decoder, look up the error code and
see what unit is faulty.

PCM Failure : check breakers , T1 and power unit

Power Alarm: Check the breakers

(UMTS)Licenses Key Fault: Most likely the tech cannot fix this issue, this is a software cause of alarm.
Email the on call tech and let him know the alarm that came in.

(GSM)Sync Fault: Usually Timeslots alarms. TS Sync. TS is the first a call gets thru from. So if TS is
down, calls will not be processed. Make sure you reset the timeslots. By running the following
command:

Each tg will have up to 7,9 or 10 time slots. So make sure you reset them all one by one.

rxbli:mo=rxots-23-1-,force, subord;

rxbli:mo=rxots-23-2-,force, subord;

rxbli:mo=rxots-23-3-,force, subord;

ETC

To bring them back up:

rxble:mo=rxots-23-1-,subord; and go on

(GSM)Loop Testing: Means either the TRX and the TS failed to pass the required test. Whatever timeslot
is giving that error, you need to reset that TS or RX. Also have the tech reset the DXU.
(GSM)BCCH (broad casting channel): when you unlock/lock a cabnet (node b) this alarm will come in,
Keep resting the site locator

(UMTS) License Key File Fault: Means that site is not active yet. Ericsson will have input the license
key and run some tests before the site is ready to be commissioned. Create a new ticket, with the
alarm, email the secondary on call with the original ticket that the vendor logged and the new ticket
you created. When you create a new ticket, do not copy your logout and login entries, just copy and
paste the alarm with the side ID. When you create a new ticket, choose “Copy To New” from the
existing ticket, and Choose “No” when it asks you if you want to copy your log.

NOKIA GSM:

BEATING BTS ALARM – Alarm means that the TRXs are too busy. Just reset the site with
ZEFR:bcf#;
(UMTS)Emergency Unlock of Software Licensing: is related to LKF and should addressed the same way

(UMTS)VC ete Alarm Indication Signal = ALARM INDICATION SIGNAL, disconnect the rj45 cables in the
umts cabinet, its located in Linux hd, this cable is coming from the NIU

(GSM)OPERATOR CONDITION: This fault indicates that the cabinet door is open.

Lucent: Loss of Signal – alarm comes in when the UMTS site looses connectivity with the RNC and
therefore the OSS also cannot talk to it. It will also give the time it lost connectivity. Inform the tech
about the failure and have him check the T1, all the radios, breakers.

Lucent – TxAMP alarms – These alarms come in when the amplifier for a particular sector fails. Try to
reset that particular txAmp (it will be located in center right corner, right behind the URC card). If not,
reset the radio for that sector and Txamp. So if you have A,B,C,X,Y,Z then you will have Radio 1,2,3,4,5,6
and Txamp 1,2,3,4,5,6 indicating the radios. So when you force reset the radio, the amp and the sector
will go down and come back up.

Lucent – Diversity Imbalance – means that a particular radio is moved or tilted. Maybe it is fine, but the
alarms are still there. Reset the URC card.

Lucent – Rectifier Failure – it means there is a problem with power conversion from AC to DC. Have the
tech to reset the Argus, that is what the button is called.

Lucent – Transmitter Alarm – Usually indicates that a particular radio is having problems taking calls and
processing it, also means dropping calls or incomplete signal, packet loss. Just open Equipment Monitor,
locate the radio (look for a yellow alarm sign in the radios, right site), right click – Configuration – Reset
BTS, make sure you choose Force.

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