HGM Confidential and Proprietary Information for Internal Use Only 1.7 Control Module Troubleshooting: 1.7.1 Diagnostic Codes ‘Table 1.8—Diagnostic Codes HM Field Service Technical Reference Manual [eee |Description | £0 _| View shuserFaitre 1048, 10:10, 1.5, 12-10 E:t__| Fert Swich nor 19,3016 121000 12-1 za | noruse E3 ‘Head Over-temperature 2-5, 2-9 to 2-11, 6-23 E4 NOT USED ES |RaMiner E-6 | Power Motor Notice 19,110, 18,119, 128, 147 153,216 222 7 [NotuseD E-8 | Heat Sink Oversempernne 25,2-8 210, 2011,3-13,603 9 | Cureathfonto Notice 218,7-10 -10 | Satay Shaner Poston 19,306 en [Norusep ia | WaerLevl Ser 615,628 (cor | Satware Waicrdog Timer 15410156 E14 ‘NOT USED as | NOTUSED 16 | Notusen E17 [Low WaerFow 615,616,618, 619,64 igh Water Presue 615,617 9619 ‘Other (usually another safety shutter 1-9, 3-16. yosition error) Page 1-46HGM Confidential and Proprietary Information for Internal Use Only 1.7.2 E6 Diagnostic Code Troubleshooting Some software versions will display a code number in the most significant digit of the pulses delivered display when an E6 occurs. Ifa "2" is displayed there when an E6 occurs, it indicates a "code 2" E6. This document gives some troubleshooting techniques according to the code of the E6. Test software is available for the lasers that will not put the laser in standby mode when an E6 occurs. Instead, it displays "LO" in the treatment power window of the front panel when an E6 occurs. Some lasers have test software that displays "OP(code)" instead of "LO" when an E6 occurs so that the code of the E6 is also displayed. The test software should only be used to calibrate the laser power and troubleshoot E6 diagnostic codes. After these tasks are REMEMBER completed, the test software should be Replace the test software with customer replaced with non-test software and the laser | software after troubleshooting, should be re-checked to verify that ES calibrating, and repairing the laser diagnostic codes no longer occur. The test | system software keeps the beeper on at all times so that the test software will not be left in the laser accidentally. ‘When you get an E6, check the following before trying other troubleshooting methods: Verify that the laser power has been calibrated Verify that CTMON is between OmV and +20mV when not firing -Measure between the CTMON and GND? test points on the Cap. Board -Adjust R12 on the Cap. Board to adjust the voltage if necessary -Verify that the lower current limit has been set properly -Measure between U9-5 and TP1 (GND1) on the PWM Board ~The voltage should be between .8VDC and 1.0VDC If the above checks have been made, then continue on with these other troubleshooting methods: Code 0: Hardware E6 from the OVRPWR signal on the PWM Board Problem: “code 0" E6 Cause: ‘The PWRCON signal is tuned down too low Solution: _Recalibrate PWRCON by adjusting R22 on the CPU Board. Measure the voltage between TP2 (GND) and the accessible side of R4 on the CPU Board. While in standby mode, adjust R22 until the voltage is close to the HM Field Service Technical Reference Manat Page 1-47HGM Confidential and Proprietary Information for Internal Use Only specified value (see Table 1.9) Cause: One of the power FETs on the 27 Amp Board (Q1,2,3,4,6,7,8, or 9) is shorted. To test this, remove the 27 Amp board and measure the resistance between pins 1 and 3 on one of these FETs. Ifit is less than IMA, this could be your problem. Solution: _Replace the shorted FET or the 27 Amp Board Codel: LGTFBK1 is grounded Problem: "code 1" E6 Cause: ING threshold is too low Solution: Change R10 on the CPU Board to | CAUTION: This should only be done 12kQ or change under advisement from in-house engineers R9 on the CPU Board to 33kQ or 45.3kQ Cause: +12VR and/or -12VR voltage supplies are not getting to the Light Card or are being shorted. Check pin 4 of Ul and U3 on the Light Card for -12VDC and pin 8 of U1 and U3 for +12VDC. Use pin 5 on the ribbon cable connector for your GND test point. Make sure the ribbon cable between the O.D. and control module is making good contact on both ends. Solution: Locate the bad connection or other source of the problem Cause: Improper modifications to the Control Module. Check the modifications as ‘outlined below for the various boards. Check the LGTFBK1 and LGTEBK2 signals where they connect to US on the Interface Board while firing in continuous mode. (The LGTFBK1 signal is at US-7 (membrane)/US-5 (mechanical). The LGTFBK2 signal is at US-10 (membrane)/US-6 (mechanical). Use the Analog Ground test point for GND) Make sure neither of these signals stays at OVDC while firing the laser. Solution: Repair the modifications to the Control Module Cause: ‘The +12V supply is bad or it isn't getting to U8 on the interface Board. ‘Make sure U8-11 on the Interface Board is at ground and that UB-4 is at +12VDC. Solution: Isolate and repair problem Cause: RB on the Light Card is adjusted all the way counter-clockwise or | NOTE: If this was the case, both R8 and R17 are adjusted all | the laser power would not be the way counter-clockwise, calibrated correctly Solution: Adjust R8 and/or R17 on the HGM Field Service Technical Reference Manual Page 1-48‘Cause: Solution: Code 2: Problem: Cause: Solution: Cause: Solution: Cause: Solution: ‘Cause: HGM Confidential and Proprietary information for Internal Use Only Light Card clockwise until the laser is calibrated and LGTFBK2 is tracking LGTEBK. LGTFBK1 is grounded or shorted to something. Check the LGTFBK1 signal entering US on the Interface Board (Measure between US-7 (for units with a membrane front panel), or US-5_ (for units with a mechanical front panel) and the Analog Ground test point) while firing in continuous mode to see if it remains at OVDC when firing or if tis always at some fixed voltage. Locate the source of the short or open circuit and repair/replace. A component might have failed also. ‘LGTFBK2 exceeds LGTFBK1 by 1VDC “code 2" E6 EGTFBK2 exceeds LGTFBK1 by I1VDC Verify that the laser power is calibrated properly over the full range. Set the power somewhere in the middle of its range and adjust R17 on the Light Card while firing in continuous mode so that LGTFBK2 matches LGTFBK. (Measure between pin 1 and pin 13 on the Light Card ribbon cable connector. Fire the laser and adjust R17 until you measure less than 10mY between these points) Check points all along the power range of the laser to verify that the difference between LGTFBK1 and LGTFBK2 is within tolerance (<1VDC). Dual photo-diode on Light Card is not functioning properly. It may be shorting to the Light Card, the O.D., the wobble plate, etc. Monitor the LGTFBK1 (between pin 5 and pin 1 on the ribbon cable connector) and LGTFBK2 (between pin 5 and pin 13 on the ribbon cable connector) signals while firing and while wiggling the Light Card around to see if either signal exceeds SVDC. Replace the dual-photodiode or isolate and repair the cause of the short. Replace the Light Card or O.D. ifnecessary. UB on the Interface Board is bad. Check if the U8 voltage followers are operating properly. To do this, measure the voltage between the following points on the Interface Board while firing. The voltage should not exceed 10mv: U8-10 and U8-8 U8-12 and U8-14 UB8-6 and U8-7 U8-2 and U8-1 Replace U8 or the Interface Board Incorrect modifications in the Control Module. Check the modifications as HGM Field Senice Technical Reerence Manual Page 1-49Solution: Code 4: Problem: Cause: Solution: Cause: Solution: Cause: Solution: Solution: Cause: Solution: HGM Confidential and Proprietary Information for Internal Use Only outlined below for the various boards. Repair the incorrect modification(s). LGTFBKI exceeds PWRCON by more than 20% of the maximum PWRCON value for the model and laser light wavelength being used “code 4" E6 The laser power is out of calibration. Calibrate the laser power PWRCON gain and LGTFBKI gain aren't matched Verify that the laser power is calibrated. Turn the laser off and on and monitor PWRCON (between TP2 and the accessible side of R4 on the CPU Board) before firing the laser. Record the value. Change the value of R37 on the PWM Board based on CAUTION: This should PWRCON as follows. IfPWRCON is | Only be done under higher than its specified value (see advisement from in- Table 1.9), then replace R37 with a house engineers lower-valued resistor. If PWRCON is lower than its specified value, then replace R37 with a higher-valued resistor. ING signal on CPU Board is being asserted at a current level that is too low. If this is the cause, you will probably get E6 errors only at low power settings (less than .3 Watts). Adjust the CTMON offset (Adjust R12 on the Cap. Module Board while measuring the voltage between the CTMON and GND2 test points ) so ‘that CTMON is between OmVDC and +20mVDC when not firing the laser. Change R10 on the CPU Board to | CAUTION: This should only be done 12kQ or change | under advisement from in-house engineers R9 on the CPU Board to 33kQ or 45.3kQ Dual photo-diode on Light Card is not functioning properly. It may be shorting to something. Monitor the LGTFBK1 signal (by measuring the voltage between pins 1 and 5 on the ribbon cable connector on the Light Card) while firing and while wiggling the Light Card around to see if it exceeds SVDC. Replace the dual-photodiode or isolate and repair the cause of the short. Replace the Light Card or O.D. if necessary. HGM Field Service Technical Reference Manual Page 1-50Cause: Solution: Cause: Solution: Code 8: Problem: Cause: Solution: Cause: Solution: Cause: Solution: Cause: HGM Confidential and Proprietary Information for Internal Use Only ‘U8 on the Interface Board is bad. Check if the U8 voltage followers are operating properly. To do this, measure the voltage between the following points on the Interface Board while firing. The voltage should not exceed 1omv: U8-10 and U8-8 UB-12 and U8-14 U8-6 and U8-7 U8-2 and U8-1 Replace UB or the Interface Board Incorrect modifications in the Control Module. Check the modifications as outlined below for the various boards. Repair the incorrect modification(s). PWRCON sent from the front pane! differs from PWRCON being monitored through US on the Interface Board by more than 1VDC. "code 8" ES The laser power is not calibrated (R22 on the CPU Board hasn't been adjusted properly. To check this, measure the voltage between TP2 (GND) and the accessible side of R4 on the CPU Board when in standby mode (See the arrow marked "PWRCON Test Point" on Figure 1.4). The value measured should be close to the specified PWRCON offset value as shown in Table 1.9)) Calibrate the laser power. U8 on the Interface Board is bad. Check if the U8 voltage followers are ‘operating properly. To do this, measure the voltage between the following, points on the Interface Board while firing. The voltage should not exceed 10mV: U8-10 and U8-8 ‘U8-12 and U8-14 U8-6 and U8-7 ‘U8-2 and U8-1 Replace U8 or the Interface Board Incorrect modifications in the Control Module. Check the modifications as outlined below for the various boards. Repair the incorrect modification(s). PWRCON is grounded or shorted to something. Check the PYRCON signal entering US on the Interface Board (Measure between US-11 and the Analog Ground test point) while firing in continuous mode to see if't is at OVDC or if it remains at the same voltage when the laser is being fired as when it isn't. (The latter condition may be OK if you are firing at minimum power) HGM Field Service Technical Relerence Manual Page 1-51Solution: Code P: Problem: Cause: Solution: Cause: Solution: Cause: Solution: Cause: HGM Confidential and Proprietary Information for Internal Use Only entering US on the Interface Board (Measure between US-11 and the Analog Ground test point) while firing in continuous mode to see if it is at OVDC or if it remains at the same voltage when the laser is being fired as when it isn't, (The latter condition may be OK if you are firing at minimum power) Locate the source of the short or open circuit and repait/replace. A component might have failed also. Laser head current detected when not in treat cycle. "code P" E6 ING signal on the CPU Board is asserted when it shouldn't be (when not trying to fire the laser) Adjust the CTMON offset (R12 on the Cap. Module Board) so that CTMON is between OmVDC and 20mVDC when not firing the laser. (Measure between the GND2 and CTMON test points on the Cap Board) Ul14 on the CPU board has gone bad Replace U14 on the CPU Board or the whole board U14-2 on the CPU Board is shorted to ground Isolate and repair the source of the short Incorrect modification to the CPU Board (The trace to U14-1 hasn't been cut) Solution: Cut the trace to UI4-1 on the CPU Board Table 1.9-Light Feedback / Power Control Offset Log Model PWRCON in Standby Mode (Compac 110, G 460 mVDC 150 mvDC (Compac 110, BGG | 7 200 mVDC ‘Compac Dental 100 300 mVDC 150mVDC ‘Compac 220, G t 150 mVDC_ (Compac 220, BGIG t 200 mVDC Spectrum Opth, G Cc 300mVDC 238 mVDC Spectrum Opth, BG/G. 315 mVDC 238 mVDC ‘Spectrum Dental, BG/B/G '556mVDC 300 mVDC Specirum Opih, Mechanical 315 mVDC 200 mVDC Spectrum Dental, Mechanical t ¢ Blt KI 335 mVDC 250 mVDC Elite K3 488 mVDC 300 mvDC Sea ae | HGM Field Service Technical Reference Marual Page 1-51HGM Confidential and Proprietary Information for Internal Use Only Model TL PWRCON in Standby Mode] Offset Adaea Oo LGTTB Surgea K2 350 VDC 200 mVDC Sorgen KS S17 mvDe 200 mVDG Surgiea KS 300 mvDe 250 VDE Surgea K6 iemvDC 295 nVDC Sorgen K7 (KI head) 370m¥De 375 aVDC ‘Surgica K7 (K7 head) 370 mVDC_ “375 mvDC. ED05,6 a00mvDC 300 VDC EDO 5, BOG a00mvDC 300 mVDE ‘PC EDO, G 340 mVDC 300 mVDC PC EDO, BG/G 340 mVDC 300 mVDC Dental 200 340 mVDO 300mVDC Digital Specirum KI 315 mVDC 250 VDC Digital Specium K2 31s mvDC 250 mVDC [Bic Specrum 3 315mvDo 250 VDE Digital Specrum KS 315 nvDC 250 nVDC foThe PWRCON value in Standby Mode for these models varies from unit to unit and is centered from the front panel. +f+Not Available atthe time this document was made HM Field Service Technical Reference Manual Page 1-52HGM Confidential and Proprietary Information for Internal Use Only 1.7.3 COP Error Troubleshooting: Some of the methods that have fixed COP Errors in the past are the followin; a. Reverse the secondary leads to the trigger transformer so that the wire that is going to the anode of the laser head goes to J13 on the Power Module Motherboard and vice-versa. ee | © i: j ‘Head Overtemp (B3) Thermistor tT 3 } OVAC in/out é ‘Figure 1.8—Trigger Assembly b. Add an additional wrap of wire to the primary side of the trigger transformer: . Remove the trigger assembly from the laser system. . Remove the trigger mount and trigger cover so that the trigger card is accessible. Count the number of wire wraps on the primary side of the trigger transformer. Unsolder the wire from PS and P6 on the trigger card. . Replace the wire with a longer wire of the same gauge and wrap it around the primary side of the trigger transformer one more time than the original one was. Re-assemble the trigger assembly. ‘Mount the assembly to the chassis of the laser system Bane ae HOM Field Service Technical Reference Manual Page 1-54HGM Confidential and Proprietary Information for Internal Use Only Doing this can sometimes cause the head to misfire. Adding extra capacitors (rated at at least 400VDC) in parallel with C4 and CS on the Universal Trigger Board may help to stop the misfiring, but sometimes a whole new trigger assembly is needed. c. Replace the Front Panel and/or ribbon cable. 4. Check all voltage supplies and adjust any that are out of spec. ‘Table 1.10—Control Module Voltage Supplies tape Surply | Regulated? | Neen | 424V Y Interface Board -12V Y CPU Board +12VR Y PWM Board nvr | ¥ PWM Board 45VR ¥ PWM Board visviso | _¥ PWM Board 29v N 150 Wat Awiiay SuplyBowd | av N 150 Watt Alar Supply Board -35v N 150 Watt Aucliary Supply Board ¥ 150 Watt Airy Supply Board x ¢. Re-route signal-bearing ribbon cables and wires away from each other and away from power-bearing wires. (As much as is possible) £. Correct the modifications to the various boards in the Control Module for use with the double light feedback system if they are incorrect. A list of these modifications is in the troubleshooting sections for the various boards. g. (PC EDO) Bend the cathode fan bracket away from the head so that the bolts in the cathode fan bracket don't touch the head. HM Field Service Techrical Reference Manual Page 1-55HGM Confidential and Proprietary Information for Internal Use Only h. Put the "Crazy 8's Capacitors" on the front panel if they aren't already there. These capacitors are 1000pF capacitors. They go on the chip labeled "SW-00-67-001" on the front panel. One goes between pins 1 and 12 and the other goes between pins 13 and 12, Also verify that pins 11 and 14 on the same chip are shorted to pin 12. (See Figure 1.9) 1000 pF capacitors Figure 1.9—"Craay 8's" ‘Modifications HM Field Service Technical Reference Manual Page 1-56HGM Confidential and Proprietary Information for Internal Use Only Design Change Part/Assembly Name: 150 Watt Auxiliary Supply Board Part/Assembly Number: PS-00-05-173 Change of Revision: From C to D Description of Change: The modifications to the 150 Watt Auxiliary Supply Board have been implemented to eliminate noise (audible buzz). R22 is eliminated or changed depending upon whether or not the unit is VDE. See Dash Chart on schematic to determine correct configuration for R22. Date Effective (unofficial): 12/30/94 THGM Field Service Technical Reference Manaal