Risk management is the process of prioritizing risks based on probability and impact. For a company like Apple, risk management is used to evaluate risks of new products and services. Developing a risk management plan involves identifying potential risks, assessing probability and impact, and determining ways to mitigate risks and reduce impact through contingency planning. The risk management process helped Apple evaluate risks of introducing innovative new products like the iPod when the company's future was uncertain.
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Risk Management and Apple
Risk management is the process of prioritizing risks based on probability and impact. For a company like Apple, risk management is used to evaluate risks of new products and services. Developing a risk management plan involves identifying potential risks, assessing probability and impact, and determining ways to mitigate risks and reduce impact through contingency planning. The risk management process helped Apple evaluate risks of introducing innovative new products like the iPod when the company's future was uncertain.
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RISK MANAGEMENT
(WITH APPLE AS AN EXAMPLE)
Brandon Russell WHAT IS RISK MANAGEMENT? Risk Management is the process of prioritizing risk with the greatest loss and the greatest probability of occurrence. While it is often associated with economics, risk management can be applied to a wide range of disciplines such as psychology, social sciences, engineering, statistics, and more. HOW CAN IT BE USED FOR A COMPANY LIKE APPLE? Risk management in a company such as Apple Inc. would be utilized to answer such questions as: • How will introducing new products affect their profits? • What the cost of expanding their services and if that cost is excessive, is it a good time to expand? • How can they effectively compete for a larger segment of the market? • What kinds of products and services are Apple’s customers looking for, and at what price? DEVELOPING A RISK MANAGEMENT PLAN • Event: What could happen? • Probability: How likely is it to happen? • Impact: How bad will it be if it happens? • Mitigation: How can you reduce the Probability (and by how much)? • Contingency: How can you reduce the Impact (and by how much)? • Reduction = Mitigation X Contingency • Exposure = Risk – Reduction WHAT IS EXPOSURE? Exposure is the amount of risk that can’t be simply avoided, otherwise known as threat or liability. Often risk management can be as simple as a cost versus benefits formula. Any action that you take has a certain level of risk; the important thing is to determine whether the risk of implementing a change will be higher or lower than the risk of not implementing the change. WHAT WAS THE RISK FOR APPLE? In the case of Apple, there was a substantial amount of risk producing a new product (like the iPod/iPhone) outside of their standard products; however, there was also a large amount of risk associated with not assuming the risk of implementing a change. At the time Apple came out with the iPod, they were close to bankruptcy and required an investment of $150 million dollars from Microsoft to get the company back on its feet. HOW THE RISK MANAGEMENT PROCESS WORKS FOR APPLE • Event: What could happen? Producing the iPod could be successful and change the image of Apple, and the kinds of products that are produced by Apple, or could be a flop and taint the company’s image, as well as be a drain by using money without making a profit. • Probability: How likely is it to happen? Is the product innovative? Will it be a draw to customers and produce profits for the company? Or is the risk of failure too high in relation to the cost of producing the product? APPLE’S RISK MANAGEMENT CONT… • Impact: How bad will it be if it happens? If the company fails to produce a product that is a success, will it bankrupt the company? If Apple wasn’t able to produce something new and innovative, would it be able to compete with other computer companies? • Mitigation: How can you reduce the Probability (and by how much)? What steps can be taken to prevent a new product from failing? How can Apple ensure quality, how can the company determine the potential customers of the new product and how can they market the product to bring attention to those potential customers? APPLE’S RISK MANAGEMENT CONT… • Contingency: How can you reduce the Impact (and by how much)? If the iPod is unsuccessful and doesn’t sell, what can Apple do to prevent the product failure from bringing down the entire company? • Reduction = Mitigation X Contingency If the product fails despite reducing the probability of failure through research and product development, what can Apple do to adapt and change the product to better suit the customer’s needs? THE BIG QUESTION • Exposure = Risk – Reduction After the company has done everything possible to reduce risk, how much is left? Does the remaining risk outweigh the possible benefits of going forward?