CHAPTER 14 TROUBLESHOOTING

A. Copier
Code Detail Cause Description

E000 The fixing temperature does not increase.

• The main thermistor (TH1) has poor
The main thermistor reading
does not reach 55°C 45 sec
contact or an open circuit. after the main power switch has
• The fixing heater has an open circuit. been turned on.
• The thermal switch has an open circuit.
• The DC controller PCB has a fault.
• The image processor PCB has fault.

E001 0001 The fixing temperature has increased

abnormally.
The output of the main
thermistor has exceeded 220°C.
• The main thermistor (TH1) has a short
circuit.
• The fixing heater drive circuit has a fault.
• The DC controller PCB has a fault.
• The image processor PCB has a fault.
0002 The sub thermistor has detected The output of the sub
overheating. thermistor has exceeded 235°C.
• The main thermistor (TH) has a short
circuit.
• The fixing heater drive circuit has a fault.
• The DC controller PCB has a fault.
• The image processor PCB has a fault.
0003 The sub thermistor has an open circuit.
• The sub thermistor has an open circuit.
• The SSR has a fault.
• The DC controller PCB has a fault.
• The image processor PCB has a fault.

E002 The fixing temperature does not reach a

specific value.
The output of the main thermistor
satisfies the following:
• The thermistor (TH1, TH2) is not • 31 sec or more between
mounted properly, has poor contact, or 40°C and 75°C.
has an open circuit. • 23 sec or more between
• The fixing heater has an open circuit 75°C and 100°C
or has a crack. • 19 sec or more between
• The fixing heater drive circuit has a fault. 100°C and 120°C
• The DC controller PCB has a fault. • 19 sec or more between
• The image processor PCB has a fault. 120°C and 140°C
• 19 sec or more between
140°C and 160°C.
• 15 sec or more between
160°C and 170°C.

E003 The fixing temperature has dropped

abnormally.
• The thermistor (TH1,
TH2) has detected 100°C or
• The thermistor (TH1, TH2) is not less after wait-up.
mounted properly, has poor contact, or
has an open circuit.
• The fixing heater has an open circuit
or has a crack.
• The fixing heater drive circuit has a fault.
• The DC controller PCB has a fault.
• The image processor PCB has a fault.

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 CHAPTER 14 TROUBLESHOOTING

Code Detail Cause Description

E004 0001 The SSR has a short circuit.

• The SSR has an error.
• The fixing heater remains
on.
• The DC controller PCB has a fault. • The fixing temperature has
increased abnormally.
0002 The heater relay has an error. The heater relay remains on.
• The heater relay has an error.
• The DC controller PCB has a fault.

E005 The fixing cleaning belt has been taken

up.
The fixing cleaning belt drive
solenoid has been driven more
• The fixing cleaning belt has been than a specific number of
taken up. times.
• The DC controller PCB has a fault.
• The image processor PCB has a fault.

E010 The main motor has faulty rotation.

• The main motor (M1) has a fault.
• The rotation of the main
motor does not stabilize 9
• The DC controller PCB has a fault. sec after it has started.
• The image processor PCB has a fault. • While the main motor is
rotating at a constant speed,
its revolution has deviated
from a specific value by 9
sec or more.

E014 The fixing motor has faulty rotation.

• The main motor (M2) has a fault.
• The rotation of the main
motor does not stabilize 1
• The DC controller PCB has a fault. sec after it has started.
• The image processor PCB has a fault. • While the fixing motor is
rotating at a constant speed,
its revolution has deviated
from a specific value by 1
sec or more.

E030 The total copy counter does not operate.

• The total copy counter (CNT1) has an
• A check is made
immediately before the
open circuit. counter turns on and off.
• The DC controller PCB has a fault. (When the counter turns on,
• The image processor PCB has a fault. normal if the counter drive
signal is '0'.)

E032 The copy controller counter has an error.

• The counter data communication
The copy data controller does
not detect count data within a
between the copier and the copy data specific time after the copier
controller has an error. has sent the copy start signal.
• The DC controller PCB has a fault.
• The image processor PCB has a fault.

E051 The horizontal registration home position

detection mechanism has a fault.
The home position cannot be
detected after the horizontal
• The horizontal registration sensor registration signal has been
(PS10) has a fault. sent.
• The horizontal registration motor (M9)
has a fault.
• The DC controller PCB has a fault.

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 CHAPTER 14 TROUBLESHOOTING

Code Detail Cause Description

E064 The high-voltage (primary charging,

transfer charging, development) output
• The difference between the
output prescribed by the
has a fault. high-voltage control signal
• The composite power supply PCB has and the high-voltage output
a fault. actually generated is more
• The DC controller PCB has a fault. than a specific value.
• The wiring has a fault (short circuit, • Either the primary charging
open circuit). roller, transfer charging
roller, or developing bias
has an output error.

E100 0001 BD error has occurred.

• The laser unit has a fault.
• The BD signal is not
generated during image
• The BD PCB has a fault. formation (2nd sheet pick-
• The BD PCB has a fault. up and later).
• The laser driver PCB has a fault. • The BD signal cycle has
deviated.
0002 • The BD signal is not
generated within 2 sec after
the laser has turned on (at
time of 1st sheet pick-up).

E110 The laser scanner motor does not generate

clock pulses.
• The laser scanner motor
does not reach a specific
• The laser scanner motor (M3) has a speed after the laser scanner
fault. motor drive signal has been
• The laser scanner driver PCB has a generated.
fault. • The laser scanner motor
• The DC controller PCB has a fault. deviates from a specific
speed after it has reached it.

E191 The serial communication between the

DC controller PCB and the composite
• The communication data is
not updated for 8 sec or more.
power supply PCB has a fault. • The check sum of the
communication data varies
three times continuously.
The scanner home position cannot be • The scanner does not reach
E202 detected. the home position after it
• No code indication. • The scanner home position sensor has started to operate.
• Control panel keys (PS1) has a fault.
locked. • The scanner motor (M3) has a fault.
• The DC controller PCB has a fault.

E220 The scanning lamp turns on abnormally.

• The scanning lamp has a fault.
• The lamp intensity does not
exceed a specific value
• The intensity sensor has a fault. within a specific time after
• The CCD PCB has a fault. scanning operation starts
• The composite power supply PCB has (following lamp activation).
a fault. • The lamp remains off for 10
• The DC controller PCB has a fault. sec when it should remain on.
The communication on the image A communication error is
E240 processor PCB has a fault. detected between the DC-CPU
• The communication between the DC- and the IP-CPU on the image
CPU and the IP-CPU has an error. processor CPB.

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 CHAPTER 14 TROUBLESHOOTING

Code Detail Cause Description

E243 The communication with the control

panel has an error.
A communication error is
detected between the CPU on
• The control panel CPU has an error. the control panel and the image
• The image processor PCB has an error. processor PCB.

E261 The zero-cross signal has an error.

• The power supply frequency fluctuates.
The intervals of the zero-cross
signal deviates from a specific
• The composite power supply PCB has range.
a fault.

E300 0000 The download data contains a mismatch

model type (speed, spec).
The download data is found to
be for a different model when
0001 The versions of the two flash ROMs on the main switch is turned on
the image processor PCB do not match. after downloading.

E301 The scanning lamp intensity has a fault.

• The scanning lamp has a fault.
The output of the intensity
sensor drops below a specific
• The CCD PCB has a fault. value while the lamp is on.
• The DC controller PCB has a fault.

E315 The image data coding mechanism has an

error.
A fault is discovered when
image data is coded/decoded.
• The coding chip has an error.
• The image memory has an error.
0001 An error has occurred in self diagnosis on When the main power is turned
the chip for image compression/ on.
decompression.
0002 An error has occurred in decoding. When image data is being
decoded for printing.
0003 An error has occurred in coding. When image data is being
coded during copying or fax
reading.
0004 An error has occurred in coding. When image data is being
coded during storing print data.
The SCSI fuse has blown. The SCSI fuse has blown.
E603
E604 The image memory has a fault.
• The RAM has a fault.
A write fault is detected when
image data is written to the
• The expansion memory is not mounted image memory.
properly.
The image memory battery has a fault. The voltage of the image
E605 • The battery has a fault. (The image memory battery is lower than a
memory battery is an accessory to the specific value (if after an
FAX board.) adequate charging time and the
power was turned on within a
charge life).
The fax unit has a fault. An error is detected when
E674 • The chip has a fault. writing to the chip while
• The fax unit has poor connection. receiving a fax message.

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 CHAPTER 14 TROUBLESHOOTING

Code Detail Cause Description

E677 The communication between the printer

board and the copier is faulty.
An error has occurred in the
communication between the
printer board and the IP-CPU.
0001 An error is noted while the printer board The power-on signal from the
is being started up. printer board does not reach the
image processor PCB.
0002 The communication between the printer An error has occurred in the
board and the copier is faulty. communication between the
printer board and the IP-CPU.
0003 The initialization of the printer board is
faulty.
0004 The communication between printer
board and the copier is faulty.
0005 A check-sum error is noted at the end of
initializing the printer board.
0006 Time-out error during processing of PDL
data
The IPC chip self diagnosis has an error. The IPC chip self diagnosis
E710 An error exists in the IPC chip self mechanism on the image
diagnosis mechanism on the image processor PCB does not end
processor PCB. normally when power is turned
on.
The IPC communication has a fault. The communication between
E711 • The cable has poor contact. the IPC chip on the image
• The cable has a fault. processor PCB and the IPC
• The options print PCB unit has a fault. chip (accessory) has a fault.
• The accessory IPC chip has a fault.
The communication with the feeder has a The communication is
E712 fault. interrupted.
The sorter IC has an error. The communication is
E713 interrupted.

E716 The communication with the pedestal has

a fault.
The communication is
interrupted.

E717 The communication with the copy data

controller has a fault.
The communication is
interrupted.

* Displas the error history only.

For 0006 of E677, the printer board will be reset, thereby canceling the job.

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 CHAPTER 14 TROUBLESHOOTING

Code Detail Cause Description

Both ends of the fluorescent lamp became The output voltage of the
E803 black because of an error output voltage composite power supply PCB
of the composite power supply or (+24 VU, +24 VR) has an error.
deterioration of the lamp. For details, refer to LED200 (to
see how it turns on; p.14-133).
The fan rotation has a fault. • The fan motor does not
E805 • The fan has a fault. rotate at a specific speed 5
• The DC controller PCB has a fault. sec after it has started to
• The fan connector has poor contact. rotate.
0002 Fixing heat discharge fan 1 (FM2) • The fan motor rotation
deviates from a specific
0003 Fixing heat discharge fan 2 (FM3) value for 5 sec or more
0004 Laser driver cooling fan (FM4) while it is rotating at a
0005 Laser scanner motor cooling fan (FM5) specific speed.
0006 Laser scanner motor cooling fan 2 (FM6) For the locations of the fans,
0007 Cleaner heat exhaust fan (FM7) see II. of Chapter 10.
0008 System cooling fan (FM8)
0010 Low-voltage power supply cooling fan 1
(FM10)
0011 Low-voltage power supply cooling fan 2
(FM11)
0012 Reader cooling fan 1 (FM12)
0013 Reader cooling fan 2 (FM13)
0014 Drum cartridge cooling fan 1
0015 Drum cartridge cooling fan 2
0016 Drum cartridge cooling fan 3
0017 DC controller PCB cooling fan
0018 Scanner motor cooling fan

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 CHAPTER 14 TROUBLESHOOTING

B. DADF
Code Cause Description

E400 • The data communication with the

copier has a fault.
• The communication is
monitored at all times, and
this error is identified when
the communication is
interrupted for 5 sec or
more.

E401 • The pick-up motor (M1) does not

rotate.
• A flag is attached to the
shaft of the pick-up motor
• The pick-up roller sensor (S5) has a (M1), and the rotation of the
fault. motor is detected when the
flag blocks the pick-up
roller sensor (S5). This error
is identified when the sensor
does not turn on and off
twice or more within 1 sec.

E402 • The belt motor (M3) does not rotate.

• The belt motor clock sensor (S10)has a
• The number of belt motor
clock pulses within 200
fault. msec is below a specific
value.

E403 • The feeder motor (M2) does not rotate.

• The feeder motor clock sensor (S9)
• The number of feeder motor
clock pulses within 200
has a fault. msec is below a specific
value.

E404 • The feeder motor (M5) does not rotate.

• The feeder motor clock sensor (S13)
The number of feeder motor
clock pulses within 200 msec is
has a fault. below a specific value.

E411 • The original tray paper sensor (S1) has

a fault.
The output for the sensor is 2.3
V or more in the absence of
• The registration sensor (S3) has a paper.
fault.

Caution:
1. If the self diagnosis mechanism has
turned on, turn on and off the copier's
power switch.
2. If the DADF is out of order, open it
and place an original on the
copyboard glass to make copies.

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 CHAPTER 14 TROUBLESHOOTING

C. Cassette Feeding Unit-R1/S1

Code Cause Description

E716 The pedestal has an error.

• The pedestal controller PBC has an
The communication IC (Q101)
on the pedestal controller PCB
error. is out of order.
• The connector has poor connection.
• The 24-V power supply has a fault.

E901 • The pedestal motor (M20) has a fault.

• The pedestal controller PCB has a
• The pedestal motor does not
rotate at a specific speed
fault. within 10 sec after it has
turned on.
• The pedestal motor speed
deviates

D. Multi Output Tray-D1

Code Cause Description

E540 The shift tray home position sensor fails. The home position detection
signal does not turn on within 5
sec when making a shift tray
home position search.

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 CHAPTER 14 TROUBLESHOOTING

E. Finisher-C1
Code Detail code Error Description

E500 - • Data communication error • The communication between the

copier and the finisher is
interrupted. This error is detected
by the copier.;

E503 0003 • Communication error • The communication with the saddle

stitcher is interrupted.

E504 0001 • Height sensor (PS1) • The communication between the

height sensor and the finisher
controller is not possible. Or, the
communication data has an error.
0002 • The communication between the
sensor and the finisher controller
PCB is not possible for a specific
period or more.
0003 • The disconnection of the sensor
connector is detected at time of
power-on.
0004 • The sensor adjustment made by a
DIP switch has an error.

E505 0001 • Back-Up RAM • The check sum has an error at

power-on.

E512 0001 • Delivery motor (M2)

• Delivery motor clock
• The number of clock pulses was
not obtained from the delivery
sensor (PI10) motor clock sensor at the start of
operation.
0002 • The clock pulses stop for an
equivalent of 200 mm during
feeding operation.

E530 0001 • Alignment motor (M3)

• Alignment plate home
• The alignment plate does not leave
the alignment home position sensor
position sensor (PI6) after the alignment motor has been
• The fixing heater drive driven for 2 sec.
0002 circuit has a fault. • The alignment plate does not return
to the alignment plate home
position sensor after the alignment
motor has been driven for 2 sec.

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 CHAPTER 14 TROUBLESHOOTING

Code Detail code Error Description

E531 0001 • Stapler motor (M6)

• Stapler motor home
• The stapler does not leave the
stapling home position even when
position sensor (PI7) the stapler motor has been driven
for 0.5 sec.
0002 • The stapler does not leave the home
position even when the stapler
motor has been driven for 0.5 sec.

E532 0001 • Stapler shift motor (M4)

• Stapler shift home position
• The stapler does not leave the
stapler shift home position even
sensor (PI7) when the stapler shift motor has
been driven for 4 sec.
0002 • The stapler shift home position
cannot be detected even when the
stapler motor has been driven for 4
sec.

E535 0001 • Delivery motor (M2)

• Swing guide closed
• The swing guide closed detecting
switch does not turn on even when
detecting switch 2 (MS6) the delivery motor has been driven
in reverse direction for 1 sec.
0002 • Delivery motor (M2) • The swing guide open sensor does
not turn on when the delivery
motor has been turned
counterclockwise for 1 sec.
0003 • Safety area switch (MS3) • The swing guide closed detecting
• Swing guide closed switch turned off when the tray 1/2
detecting switch (MS6) is in the safety switch OFF
position.

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 CHAPTER 14 TROUBLESHOOTING

Code Detail code Error Description

E540 0001 • Tray lifter motor (M5)

• Tray lifter motor clock
• The upward movement does not
end within 15 sec when the tray
sensor 1/2 (PI19, PI9) lifter motor has been driven.
• Tray home position sensor • The tray home position is not
(PI8) detected even when the tray lifter
motor has been driven for 15 sec.
0002 • Tray upper limit detecting • The tray upper limit detecting
switch (MS4) switch turned on while the tray is
moving upward.
0003 • Tray lifter motor (M5) • The clock sensor 1/2 does not
• Tray lifter motor clock generate clock pulses for 200 msec
sensor 1/2 (PI19/PI20) or more even when the tray lifter
motor has been driven.

E584 0001 • Feeder motor (M1)

• Shutter closed sensor (PI5)
• The shutter closed detecting switch
does not turn on even when the
feeder motor has been driven in
reverse for 1 sec or more.
0002 • Feeder motor (M1) • The shutter open sensor does not
• Shutter closed sensor (PI5) turn on even when the feeder motor
has been driven in reverse for 1 sec
or more.
0003 • Safety area detecting • The shutter detecting switch turned
switch (MS3) off when the tray 1/2 is in the
• Shutter closed detecting safety area switch OFF position.
switch (MS4)

F. Saddle Finisher-C2
Code Detail code Error Description

E5F0 0001 • Paper positioning plate

motor (M4S)
• The paper positioning plate home
position sensor does not turn on
• Paper positioning plate even when the paper positioning
home position sensor plate motor has been driven for
(PI7S) 1.25 sec or more.
0002 • The paper positioning sensor does
not turn off even when the paper
positioning plate motor has been
driven for 1 sec or more.

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 CHAPTER 14 TROUBLESHOOTING

Code Detail code Error Description

E5F1 0001 •
•
Folding motor (M2S)
Folding motor clock sensor
• The number of detecting pulses of
the folding motor clock sensor has
(PI4S) dropped below a specific value.

E5F2 0001 •
•
Guide motor (M3S)
Guide home positioning
• The guide home positioning sensor
does not turn on even when the
sensor (PI13S) guide motor has been driven for 0.4
sec or more.
0002 • The guide home position sensor
does not turn off even when the
guide motor has been driven for 1
sec or more.

E5F3 0001 • Alignment motor (MSS)

• Alignment plate home
• The alignment plate home position
sensor does not turn on even when
position sensor (PI5S) the alignment motor has been
driven for 0.5 sec or more.
0002 • The alignment plate home position
sensor does not turn off even when
the alignment motor has been
driven for 1 sec or more.

E5F4 0001 • Stitcher motor (rear, M6S)

• Stitching home position
• The stitching home position switch
does not turn off even when the
switch (rear, PS2S) stitcher motor (rear) has been
rotated clockwise for 0.5 sec or
more.
0002 • The stitching home position switch
does not turn on even when the
stitcher motor (rear) has been
driven in reverse for 0.5 sec or
more during jam recovery.

E5F5 0001 • Stitcher motor (front, M7S)

• Stitching home position
• The stitching home position switch
does not turn off even when the
switch (front, PS4S) stitcher motor (front) has been
driven clockwise for 0.5 sec or
more.
0002 • The stitching home position switch
does not turn on even when the
stitcher motor (front) has been
driven in reverse for 0.5 sec or
more.

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 CHAPTER 14 TROUBLESHOOTING

Code Detail code Error Description

E5F6 0001 • Paper pushing plate motor

(M8S)
• During a shift to the paper pushing
plate home position, the paper
• Paper pushing plate home pushing plate home position sensor
position sensor (PI14S) does not turn on even when the
paper pushing plate motor has been
driven for 1.0 sec or more.
0002 • During a shift to the paper pushing
plate leading edge position, the
paper pushing plate home position
sensor does not turn on when the
paper pushing plate motor has been
driven for 1.0 sec or more.
0003 • paper pushing plate motor • During a shift from the paper
(M8S) position plate leading edge position
• Paper pushing plate to home position, the paper pushing
leading edge sensor plate leading edge position sensor
(PI15S) does not turn off even when the
paper pushing plate motor has been
driven for 1.0 sec or more.
0004 • Paper pushing plate motor • The number of detecting pulses of
(M8S) the paper pushing plate motor clock
• Paper pushing plate motor sensor drops below a specific
clock sensor (PI1S) value.

E5F8 0001 • Connector of the guide

home position sensor
• The connector of the guide home
position sensor is identified as
(PI13S) being disconnected.
0002 • Connector of the pushing • The connector of the paper pushing
plate home position sensor plate home position sensor is
(PI14S) identified as being disconnected.
0003 • Connector of the pushing • The connector of the paper pushing
pate leading edge position plate leading edge sensor is
sensor (PI15S) detected to be disconnected.

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 CHAPTER 14 TROUBLESHOOTING

Code Detail code Error Description

E5F9 0001 • Inlet door open detecting

switch (MS1S)
• The inlet door open detecting
switch is detected to be open for 1
• Inlet door sensor (PI9S) sec or more from the start of
copying or from the start of the
copier's initial multiple rotation
while the following three cover
photointerrupers detect that the
doors are open:
• Inlet door sensor (PI9S)
• Front door open sensor (PI2S)
• Delivery door open sensor (PI3S)
0002 • Front door open detecting • The front door open detecting
switch (MS2S) switch detects that the front door is
• Front door open sensor open for 1 sec or more from the
(PS2S) start of copying or from the start of
the copier's initial multiple rotation
while the following three cover
photointerrupers detect that the
doors are closed:
• Inlet door sensor (PI9S)
• Front door open sensor (PI2S)
• Delivery door open sensor (PI3S)
0003 • Delivery door open • The delivery door open detecting
detecting switch (MS3S) switch detects that the delivery
• Delivery door open sensor door is open for 1 sec or more form
(PI3S) the start of copying or from the
start of the copier's initial multiple
rotation while the following three
cover photointerrupers detect that
the doors are open:
• Inlet door sensor (PI9S)
• Front door open sensor (PI2S)
• Delivery door open sensor (PI3S)

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 CHAPTER 14 TROUBLESHOOTING

G. Finisher-E1
Code Cause Description
• The copier connection harness is faulty The communication between
E500 (disconnection, open circuit). the copier and the finisher has
• The finisher controller PCB or the been interrupted for 5 sec or
copier's DC controller PCB is faulty. more.
• The delivery motor (M1) is faulty. The delivery clock sensor (S1)
E512 • The delivery clock sensor (S1) is signals are not detected when
faulty; or, the connector is the delivery motor (M1) has
disconnected, or there is an open been driven for a specific
circuit. period of time or more
• The finisher controller PCB is faulty. (equivalent of 70 mm, 80
pulses).
• The stack processing motor (M2) is The stack delivery lever does
E514 faulty. not reach the stack lever home
• The stack delivery lever home position position sensor (S8) when the
sensor (S8) is faulty; or, the connector stack processing motor (M2)
is disconnected, or there is an open has been driven for a specific
circuit. period of time at the start of
• The stack processing motor (M2) relay operation.
harness is faulty. Reference:
• The stack delivery belt is faulty. The same condition detected
• The returning roller is faulty. during delivery of a stack will
be treated as a jam.

• The rear alignment motor (M4) is • The aligning plate does not
E530 faulty. reach the home position
• The rear aligning plate home position sensor (S7) when the rear
sensor (S7) is faulty. alignment motor (M4) has
• The rear alignment motor relay been driven for a specific
harness is faulty. period of time.
• The rear aligning plate has a faulty • The rear aligning plate does
load. not leave the home position
when the rear alignment
motor (M4) has been driven
for a specific period of time.
• The staple motor (M6) is faulty. • The stapler does not leave
E531 • The stapling home position sensor the stapling home position
(S17) is faulty. sensor (S17) within 0.5 sec
• The stapler harness is faulty. after the stapler motor has
• The finisher controller PCB is faulty. been rotated clockwise.
• The stapler does not return
to the stapling home
position sensor (S17) within
0.5 sec after the stapler
motor has been driven
clockwise; then, it does not
return to the sensor within
0.5 sec when the motor has
been rotated clockwise
thereafter.

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 CHAPTER 14 TROUBLESHOOTING

Code Cause Description

• The front alignment motor (M3) is • The aligning plate does not
E537 faulty. reach the aligning plate
• The front aligning plate home home position sensor when
positions sensor (S6) is faulty. the front alignment motor
• The front alignment motor relay (M3) has been driven for a
harness is faulty. specific period of time.
• The front aligning plate has an excess • The aligning plate doe not
load. leave the aligning plate
home position sensor (S6)
after the front alignment
motor (M3) has been driven
for a specific period of time.
• The stack processing motor (M2) or The returning roller does not
E577 the finisher controller PCB is faulty. reach the home position even
• The returning roller home positions when the stack processing
sensor (S3) is faulty; or, the harness motor (M2) has been driven
connector is disconnected, or there is long enough to return it to the
an open circuit. returning roller home positions
• The stack processing motor relay sensor (S3).
harness is faulty. Reference:
• The stack delivery lever is faulty. The same condition will be
• The returning roller is faulty. treated as a jam if it occurs
while the stack is being aligned
in feeding direction.

• The stack tray lift motor (M5) is • The stack tray upper limit
E580 faulty. sensor (S13) has turned on
• The stack tray power height sensor while the tack tray lift motor
(S10) is faulty; or, the harness (M5) is being driven.
connector is disconnected, or there is • The clock signal from the
an open circuit. stack tray lift motor clock
• The stack tray lift motor has a faulty sensor (S9) is not detected
load. 15 times or more within 0.8
• The finisher controller PCB is faulty. sec while the stack tray lift
motor (M5) is being driven.
• The stack tray does not
reach the stack tray paper
height sensor (S10) 4 sec
after the stack tray lift motor
(M5) has been turned on for
upward movement.
• The stack tray does not
leave the stack tray paper
height sensor (S10) 4 sec
after the stack tray lift motor
(M5) has been turned on for
downward movement.

14-240 COPYRIGHT © 1999 CANON INC. CANON 405/335 REV.0 JAN. 1999 PRINTED IN JAPAN (IMPRIME AU JAPON)
 CHAPTER 14 TROUBLESHOOTING

H. Paper Deck-B1
Code Cause Description

E041 • The deck lifter motor (M102) has a

fault.
• The deck lifter position
sensor (PS104) does not
• The side deck driver PCB has a fault. detect the lifter within 60
• The DC controller has a fault. sec after the deck lifter up
• The deck lifter position sensor (PS104) signal has been generated.
has a fault. • The deck paper supply
• The deck paper supply position sensor position sensor (PS107) is '0'
(PS107) has a fault. when the deck lifter position
sensor (PS104) and the deck
level sensor position
(PS108) are '1'.

E043 • The deck main motor (M101) has a

fault.
• The deck main motor PLL
lock signal (DMPLK) is '1'
• The side deck driver PCB has a fault. for 900 msec or more after
• The DC controller has a fault. the deck main motor drive
signal has been generated.

COPYRIGHT © 1999 CANON INC. CANON 405/335 REV.0 JAN. 1999 PRINTED IN JAPAN (IMPRIME AU JAPON) 14-241
 CHAPTER 14 TROUBLESHOOTING

I. SCSI Interface Board-D1

Code Detail Cause Description

E601 The communication between the SCSI

board and the copier has an error.
The communication between
the SCSI-CPU and the IP-CPU
has been interrupted.
0000 If the response from the SCSI
board has an error when the
machine sends a command to
the SCSI board.
0001 When an initial check is made
for communication.
0002 When an initial check is made
for communication.
0003 When a check is made for
communication initialization.
0004 When a check is made for
communication initialization.
0005 When a check is made for
communication initialization.
0006 If no response comes from the
SCSI board within a specific
time when the machine sends a
command to the SCSI board.
0007 If no response comes from the
machine to the SCSI board
within a specific time.
0008 If the machine has sent NAK
three times or more in response
to a command from ACSI
board.
0010 If the SCSI board has sent
NAK three times or more when
it sends a command to the
machine.
The fuse of the SCSI has blown. The fuse of the SCSI has blown
E603 because of overcurrent.

14-242 COPYRIGHT © 1999 CANON INC. CANON 405/335 REV.0 JAN. 1999 PRINTED IN JAPAN (IMPRIME AU JAPON)