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It Strategy

The document discusses an IT strategy for a company including outsourcing call center and IT support services, building an IT platform, and implementing changes over a short term of 3 years and long term of 5 years to streamline and then expand.

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darkavengerblade
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© Attribution Non-Commercial (BY-NC)
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Download as DOCX, PDF, TXT or read online on Scribd
26 views

It Strategy

The document discusses an IT strategy for a company including outsourcing call center and IT support services, building an IT platform, and implementing changes over a short term of 3 years and long term of 5 years to streamline and then expand.

Uploaded by

darkavengerblade
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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internet literacy to contribute to after-sales support (just call center for Canada) decentralized IT Team short term (3 years)-

streamline long term (5 years)-expand use terms familiar in industry (4 cs- clarity-focus, cut-expense, carat-quality, cost-reduce)

IT Strategy (Management): partner with call center agency outsource it support services (helpdesk)

Build a strategic it platform (Internet)

Project Timeline (Short Term) Org structure adjustment Fixing Processes End user training Development Training Benchmark to know when to expand

5 months implementation- build it infrastructure Quarterwise Quarterwise Srategy Implementation (short term, long term) technical - ipr: to

management

Numbers: in a retail industry, a good website shoud have:

not based on the case, but based on data

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