2.

ERROR CODE AND SELF-DIAGNOSTIC MODE

2.1 Error Code List
One of the following error codes is displayed at the upper right of the screen while pressing the [CLEAR] button and the digital key [8] simultaneously when the CLEAR PAPER or CALL SERVICE symbol is blinking. 2.1.1 Jam
Error code E010 E011 Classification Paper exit jam Other paper jam Contents Jam not reaching the exit sensor : The paper which has passed through the fuser unit does not reach the exit sensor. Paper jam caused by clinging to the transfer belt: The paper after the 2nd transfer is clinging to the transfer belt and entering under the receiving tray. E020 Paper exit jam Stop jam at the exit sensor: The trailing edge of the paper does not pass the exit sensor after its leading edge has reached this sensor. Power-ON jam: The paper is remaining on the paper transport path when power is turned ON. HDD abnormality causes jam: Image data to be printed cannot Paper misfeeding be prepared. ADU misfeeding (Paper not reaching the registration sensor): The paper which has passed through ADU does not reach the registration sensor during duplex printing. E120 Bypass misfeeding (Paper not reaching the registration sensor): The paper fed from the bypass tray does not reach the registration sensor. Upper drawer misfeeding (Paper not reaching the upper drawer feed sensor): The paper fed from the upper drawer does not reach the upper drawer feed sensor. E140 Lower drawer misfeeding (Paper not reaching the lower drawer feed sensor): The paper fed from the lower drawer does not reach the lower drawer feed sensor. PFP upper drawer misfeeding (Paper not reaching the PFP upper drawer feed sensor): The paper fed from the PFP upper drawer does not reach the PFP upper drawer feed sensor. E160 PFP lower drawer misfeeding (Paper not reaching the PFP lower drawer feed sensor): The paper fed from the PFP lower drawer does not reach the PFP lower drawer feed sensor. LCF misfeeding (Paper not reaching the LCF feed sensor): The Paper transport jam paper fed from the LCF does not reach the LCF feed sensor. Upper drawer transport jam (Paper not reaching the registration sensor): The paper does not reach the registration sensor after it has passed the upper drawer feed sensor. Ch. 5.1.2 Ch. 5.1.2 Ch. 5.1.2 Ch. 5.1.1 Troubleshooting Ch. 5.1.1 Ch. 5.1.4

E030 E090 E110

Other paper jam

Ch. 5.1.4 Ch. 5.1.4 Ch. 5.1.2

E130

Ch. 5.1.2

E150

Ch. 5.1.2

E190 E200

Ch. 5.1.2 Ch. 5.1.3

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e-STUDIO3511/4511 ERROR CODE AND SELF-DIAGNOSTIC MODE

Error code E210

Classification Paper transport jam

Contents Lower drawer transport jam (Paper not reaching the registration sensor): The paper does not reach the registration sensor after it has passed the upper drawer feed sensor. Lower drawer transport jam (Paper not reaching the upper drawer feed sensor): The paper does not reach the upper drawer feed sensor after it has passed the lower drawer feed sensor.

Troubleshooting Ch. 5.1.3

E220

Ch. 5.1.3

E300

PFP upper drawer transport jam (Paper not reaching the registration sensor): The paper does not reach the registration sensor after it has passed the upper drawer feed sensor. PFP upper drawer transport jam (Paper not reaching the upper drawer feed sensor): The paper does not reach the upper drawer feed sensor after it has passed the lower drawer feed

Ch. 5.1.3

E310

Ch. 5.1.3

E320

sensor. PFP upper drawer transport jam (Paper not reaching the lower drawer feed sensor): The paper does not reach the lower drawer feed sensor after it has passed the PFP upper drawer

Ch. 5.1.3

E330

feed sensor. PFP lower drawer transport jam (Paper not reaching the registration sensor): The paper does not reach the registration sensor after it has passed the upper drawer feed sensor.

Ch. 5.1.3

E340

PFP lower drawer transport jam (Paper not reaching the upper drawer feed sensor): The paper does not reach the upper drawer feed sensor after it has passed the lower drawer feed sensor. PFP lower drawer transport jam (Paper not reaching the lower drawer feed sensor): The paper does not reach the lower drawer feed sensor after it has passed the PFP upper drawer

Ch. 5.1.3

E350

Ch. 5.1.3

E360

feed sensor. PFP lower drawer transport jam (Paper not reaching the PFP upper drawer feed sensor): The paper does not reach the PFP upper drawer feed sensor after it has passed the PFP lower

Ch. 5.1.3

E3C0

drawer feed sensor. LCF transport jam (Paper not reaching the registration sensor): The paper does not reach the registration sensor after it has passed the upper drawer feed sensor.

Ch. 5.1.3

E3D0

LCF transport jam (Paper not reaching the upper drawer feed sensor): The paper does not reach the upper drawer feed sensor after it has passed the lower drawer feed sensor. LCF transport jam (Paper not reaching the lower drawer feed sensor): The paper does not reach the lower drawer feed sensor after it has passed the LCF feed sensor.

Ch. 5.1.3

E3E0

Ch. 5.1.3

E400 E410

Cover open jam

Jam access cover open jam: The jam access cover has opened during printing. Front cover open jam: The front cover has opened during printing.

Ch. 5.1.5 Ch. 5.1.5

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November 2003 TOSHIBA TEC

Error code E420 E430 E440 E450 E480 E510 E520

Classification Cover open jam

Contents PFP side cover open jam: The PFP side cover has opened during printing. ADU open jam: The ADU has opened during printing. Side cover open jam: The side cover has opened during printing. LCF side cover open jam: The LCF side cover has opened during printing. Bridge unit open jam: The bridge unit has opened during printing.

Troubleshooting Ch. 5.1.5 Ch. 5.1.5 Ch. 5.1.5 Ch. 5.1.5 Ch. 5.1.5 Ch. 5.1.3 Ch. 5.1.3

Paper transport jam (ADU section)

Stop jam in the ADU: The paper does not reach the ADU exit sensor after it has passed the ADU entrance sensor. Jam not reaching the ADU entrance sensor: The paper does not reach the ADU entrance sensor after it is switchbacked in

E550

Other paper jam

the exit section. Paper remaining jam on the transport path: The paper is remaining on the transport path when printing is finished (caused by a multiple paper feeding).

Ch. 5.1.4

E711

RADF jam

Jam not reaching the original length sensor: The original fed from the original feeding tray does not reach the original length sensor. Jam not reaching the registration sensor: The original fed from the original feeding tray does not reach the registration sensor. Stop jam at the original length sensor: The trailing edge of the original does not pass the original length sensor after its leading edge has reached this sensor. Feed signal reception jam: The feed signal is received even no original exists on the original feeding tray. Jam not reaching the read sensor: The original does not reach the read sensor after it has passed the registration sensor (when scanning obverse side) or the reverse sensor (when

Ch. 5.1.6

E712 E713

Ch. 5.1.6 Ch. 5.1.6

E714 E721

Ch. 5.1.6 Ch. 5.1.6

E722

scanning reverse side). Jam not reaching the exit sensor (during scanning): The original which passed the read sensor does not reach the exit sensor when it is transported from the scanning section to exit section.

Ch. 5.1.6

E723

Jam not reaching the reverse sensor (during scanning): The original which passed the read sensor does not reach the reverse sensor when it is transported from the scanning section to reverse section.

Ch. 5.1.6

E724

Stop jam at the registration sensor: The trailing edge of the original does not pass the registration sensor after its leading edge has reached this sensor. Stop jam at the read sensor: The trailing edge of the original does not pass the read sensor after its leading edge has reached this sensor.

Ch. 5.1.6

E725

Ch. 5.1.6

E726

Transport/exit signal reception jam: RADF receives the transport/ exit reception signal from the equipment when no original is at the exposure waiting position.

Ch. 5.1.6

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e-STUDIO3511/4511 ERROR CODE AND SELF-DIAGNOSTIC MODE

Error code E731

Classification RADF jam

Contents Stop jam at the exit sensor: The trailing edge of the original does not pass the exit sensor after its leading edge has reached this sensor.

Troubleshooting Ch. 5.1.6

E741

Stop jam at the reverse sensor: The trailing edge of the original does not pass the reverse sensor after its leading edge has reached this sensor. Jam not reaching the reverse sensor (during reverse feeding): The leading edge of the original does not reach the reverse sensor when original is fed from the reverse section.

Ch. 5.1.6

E742

Ch. 5.1.6

E743

Jam not reaching the exit sensor (during reverse feeding): The original does not reach the exit sensor after it has passed the reverse sensor when the original is exited from the reverse section.

Ch. 5.1.6

E860 E870 E910

Jam access cover open: The jam access cover has opened during RADF operation. Finisher jam (Bridge unit) RADF open jam: RADF has opened during RADF operation. Jam at the bridge unit transport sensor 1: The paper does not reach the bridge unit transport sensor 1 after it has passed the exit sensor.

Ch. 5.1.6 Ch. 5.1.6 Ch. 5.1.7 (1)

E920

Stop jam at the bridge unit transport sensor 1: The trailing edge Ch. 5.1.7 (1) of the paper does not pass the bridge unit transport sensor 1 after its leading edge has reached the sensor. Jam at the bridge unit transport sensor 2: The trailing edge of the paper does not reach the bridge unit transport sensor 2 after its leading edge has reached the bridge unit transport Ch. 5.1.7 (1)

E930

E940

sensor 1. Stop jam at the bridge unit transport sensor 2: The trailing edge Ch. 5.1.7 (1) of the paper does not pass the bridge unit transport sensor 2 after its leading edge has reached the bridge unit transport

E9F0 EA10 EA20

Finisher jam (Punch unit) Finisher jam (Finisher section)

sensor 2. Punching jam: Punching is not performed properly.

Ch. 5.1.7 (4)

[MJ-1023/1024 (when MJ-6004 is installed)] Paper transport delay jam: The paper which has passed the bridge Ch. 5.1.7 (2) unit does not reach the inlet sensor. [MJ-1022/1023/1024] Paper transport stop jam: (1) The paper does not pass through the inlet sensor. [MJ-1022/1023/1024] (2) The paper has passed through the inlet sensor but does not reach or pass the feed path sensor or processing tray sensor. Ch. 5.1.7 (2)

EA30

[MJ-1023/1024] Power-ON jam: (1) Paper exists at the inlet sensor when power is turned ON. [MJ-1022/1023/1024] (2) Paper exists at the feed path sensor or processing tray sensor when power is turned ON. [MJ-1023/1024]

Ch. 5.1.7 (2)

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Error code EA40

Classification Finisher jam (Finisher section) Door open jam:

Contents (1) The finisher has been released from the equipment during printing. [MJ-1022] (2) The upper/front cover of the finisher section or the upper/ front door of the puncher section has opened during

Troubleshooting Ch. 5.1.7 (2)

EA50 EA60 EA70 EA80 EA90 EAA0 Finisher jam (Saddle stitcher section)

printing. [MJ-1023/1024] Stapling jam: Stapling is not performed properly.

Ch. 5.1.7 (2)

[MJ-1022/1023/1024] Early arrival jam: The inlet sensor detects the paper earlier than Ch. 5.1.7 (2) a specified timing. [MJ-1022/1023/1024] Stack delivery jam: It cannot deliver the stack of paper on the intermediary process tray to the stack tray. [MJ-1022] Stapling jam: Stapling is not performed properly. [MJ-1024] Ch. 5.1.7 (2) Ch. 5.1.7 (3)

Door open jam: The delivery cover or inlet cover has opened dur- Ch. 5.1.7 (3) ing printing [MJ-1024]. Power-ON jam: Paper exists at No.1 paper sensor, No. 2 paper sensor, No.3 paper sensor, vertical path paper sensor or delivery sensor when power is turned ON. [MJ-1024] Transport stop jam: The paper which passed through the inlet sensor does not reach or pass No.1 paper sensor, No. 2 paper sensor, No.3 paper sensor or delivery sensor. [MJ-1024] Ch. 5.1.7 (3)

EAB0

Ch. 5.1.7 (3)

EAC0 EAD0 Other paper jam

Transport delay jam: The paper which has reached the inlet sensor does not pass through the inlet sensor. [MJ-1024] Print end command time-out jam: The printing has not finished normally because of the communication error between the SYS board and LGC board at the end of printing. Receiving time time-out jam: The printing has been interrupted because of the communication error between the equipment and finisher when the paper is transported from the equipment

Ch. 5.1.7 (3) Ch. 5.1.4

EAE0

Finisher jam

Ch. 5.1.7 (5)

EAF0 EB30

Finisher jam (Finisher section) Finisher jam

to the finisher. Stack return jam: It cannot load the paper which passed through Ch. 5.1.7 (2) the delivery roller on the intermediary process tray. [MJ-1022] Ready time time-out jam: The equipment judges that the paper Ch. 5.1.7 (5) transport to the finisher is disabled because of the communication error between the equipment and finisher at the start of printing.

EB50 EB60

Paper transport jam

Paper remaining on the transport path: The multiple feeding of preceding paper caused the misfeeding of upcoming paper. Paper remaining on the transport path: The multiple feeding of preceding paper caused the misfeeding of upcoming paper (redetection after no jam is detected at [EB50]).

Ch. 5.1.3 Ch. 5.1.3

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2.1.2 Service call

Error code C010 C020 C030 C040 Paper feeding system related service call C130 Classification Drive system related service call Contents Main motor abnormality: The main motor is not rotating normally. Developer motor abnormality: The developer motor is not rotating normally. Transport motor abnormality: The transport motor is not rotating normally. PFP motor abnormality: The PFP motor is not rotating normally. (the case that paper can be fed from any drawer except the PFP) Upper drawer tray abnormality: The upper drawer tray motor is not rotating or the upper drawer tray is not moving normally. (the case that paper can be fed from any drawer except the upper drawer) C140 Lower drawer tray abnormality: The lower drawer tray motor is not rotating or the lower drawer tray is not moving normally. (the case that paper can be fed from any drawer except the lower drawer) C150 PFP upper drawer tray abnormality: The PFP upper drawer tray motor is not rotating or the PFP upper drawer tray is not moving normally. (the case that paper can be fed from any drawer except the PFP upper drawer) C160 PFP lower drawer tray abnormality: The PFP lower drawer tray motor is not rotating or the PFP lower drawer tray is not moving normally. (the case that paper can be fed from any drawer except the PFP lower drawer) C180 LCF tray motor abnormality: The LCF tray motor is not rotating or the LCF tray is not moving normally. (the case that paper can be fed from any drawer except the LCF) LCF end fence motor abnormality: The LCF end fence motor is not rotating or the LCF end fence is not moving normally. (the case that paper can be fed from any drawer except the LCF) C1B0 LCF transport motor abnormality: The LCF transport motor is not rotating normally. (the case that paper can be fed from any Scanning system related service call C270 drawer except the LCF) Peak detection error: Lighting of the exposure lamp (white reference) is not detected when power is turned ON. Carriage home position sensor not turning OFF within a specified period of time: The carriage does not shift from its home position in a specified time. C280 Carriage home position sensor not turning ON within a specified period of time: The carriage does not reach to its home position Copy process related service call in a specified period of time. Charger cleaner motor abnormality: Charger cleaner motor is not rotating or wire cleaner is not moving normally. Ch. 5.1.10 Ch. 5.1.9 Ch. 5.1.9 Ch. 5.1.9 Ch. 5.1.9 Ch. 5.1.9 Ch. 5.1.9 Troubleshooting Ch. 5.1.8 Ch. 5.1.8 Ch. 5.1.8 Ch. 5.1.9

C1A0

Ch. 5.1.9

C260

Ch. 5.1.10 Ch. 5.1.10

C360

Ch. 5.1.18

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Error code C410

Classification Fuser unit related service call

Contents Thermistor or heater abnormality at power-ON: Abnormality of the thermistor is detected when power is turned ON or the temperature of the fuser roller does not rise in a specified period of time after power is turned ON. Thermistor abnormality after abnormality judgment: Abnormality of the thermistor is detected after a specified period of time has passed from power-ON (including ready time or energy saving

Troubleshooting Ch. 5.1.11

C430

Ch. 5.1.11

C440

mode). Heater abnormality after abnormality judgment: The temperature of the fuser roller has exceeded the range of control (in this case, the main switch turns OFF automatically) or does not even reach

Ch. 5.1.11

C450 C470

the range. Thermistor abnormality during printing: Abnormality of the thermistor is detected during printing. IH initialization or IH power voltage abnormality: The AC input is not applied to the IH control circuit normally, or the input voltage is too high/low.

Ch. 5.1.11 Ch. 5.1.11

C480 C490 C550 C570 C580 C730 C810 C820 C830 Optional communication related service call RADF related service call

Overheating of IGBT: The temperature of the IGBT rises abnormally. IH control circuit or IH coil abnormality: Abnormality is detected in IH control circuit or IH coil is broken/shorted. RADF I/F error: Communication error has occurred between the RADF and the scanner. Communication error between Engine-CPU and IPC board Communication error between IPC board and finisher EEPROM initialization error: EEPROM is not initialized normally when performing the code 05-356. Fan motor abnormality: The fan motor is not rotating normally. Read sensor adjustment error: The read sensor cannot be adjusted normally when performing the code 05-356. Original length sensor adjustment error: The original length sensor cannot be adjusted normally when performing the code 05-356.

Ch. 5.1.11 Ch. 5.1.11 Ch. 5.1.12 Ch. 5.1.12 Ch. 5.1.12 Ch. 5.1.13 Ch. 5.1.13 Ch. 5.1.13 Ch. 5.1.13

C900 C940 C950 C960 C970 C9E0 CA10 CA20

Circuit related service call

Connection error between SYS board and LGC board Engine-CPU abnormality LGC board memory abnormality Connection error between LGC board and DRV board, ID

Ch. 5.1.14 Ch. 5.1.14 Ch. 5.1.14 Ch. 5.1.14 Ch. 5.1.18 Ch. 5.1.14 Ch. 5.1.15 Ch. 5.1.15

Process related service call Circuit related service call Laser optical unit

abnormality High-voltage transformer abnormality: Leakage of the main charger is detected. Connection error between SLG board and SYS board, ID abnormality Polygonal motor abnormality: The polygonal motor is not

related service call rotating normally. H-Sync detection error: H-Sync signal detection PC board cannot detect laser beams.

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Error code CB20 CB30

Classification Finisher related service call

Contents Delivery motor abnormality: Delivery motor or delivery roller is not rotating normally. [MJ-1022] Tray 1/Tray 2 shift motor abnormality: Tray 1/Tray 2 shift motor is not rotating or delivery tray is not moving normally. [MJ-1023/1024]

Troubleshooting Ch. 5.1.16 Ch. 5.1.16

CB40

Rear aligning plate motor abnormality: Rear aligning plate motor is not rotating or aligning plate is not moving normally. [MJ-1023/1024] Staple motor abnormality: Staple motor is not rotating or stapler is not moving normally. [MJ-1022/1023/1024] Stapler shift motor abnormality: Stapler shift motor is not rotating or staple unit is not moving normally. [MJ-1023/1024] Backup RAM data abnormality: (1) Abnormality of checksum value on finisher controller PC board is detected when the power is turned ON. [MJ-1023/1024] (2) Abnormality of checksum value on punch controller PC board is detected when the power is turned ON.

Ch. 5.1.16

CB50 CB60 CB80

Ch. 5.1.16 Ch. 5.1.16 Ch. 5.1.16

CB90

[MJ-1023/1024 (when MJ-6004 is installed)] Paper pushing plate motor abnormality: Paper pushing plate motor is not rotating or paper pushing plate is not moving normally. [MJ-1024]

Ch. 5.1.16

CBA0 CBB0 CBC0 CBD0 CBE0 CBF0

Stitch motor (front) abnormality: Stitch motor (front) is not rotating or rotary cam is not moving normally. [MJ-1024] Stitch motor (rear) abnormality: Stitch motor (rear) is not rotating or rotary cam is not moving normally. [MJ-1024] Alignment motor abnormality: Alignment motor is not rotating or aligning plate is not moving normally. [MJ-1024] Guide motor abnormality: Guide motor is not rotating or guide is not moving normally. [MJ-1024] Paper folding motor abnormality: Paper folding motor or paper folding roller is not rotating normally. [MJ-1024] Paper positioning plate motor abnormality: Paper positioning plate motor is not rotating or paper positioning plate is not moving normally. [MJ-1024] Sensor connector abnormality: Connector of guide home position sensor, paper pushing plate home position sensor or paper pushing plate top position sensor is disconnected. [MJ-1024]

Ch. 5.1.16 Ch. 5.1.16 Ch. 5.1.16 Ch. 5.1.16 Ch. 5.1.16 Ch. 5.1.16

CC00

Ch. 5.1.16

CC10 CC20

Micro switch abnormality: With all covers closed, inlet door switch, delivery door switch or front cover switch is open. [MJ-1024] Communication error between finisher and saddle stitcher: Communication error between finisher controller PC board and saddle stitcher controller board [MJ-1023/1024] Stack processing motor abnormality: The stack processing motor is not rotating or the stack delivery belt is not moving normally. [MJ-1022]

Ch. 5.1.16 Ch. 5.1.16

CC30

Ch. 5.1.16

CC40

Swing motor abnormality: Swing motor is not rotating or swing unit is not moving normally. [MJ-1023/1024]

Ch. 5.1.16

e-STUDIO3511/4511 ERROR CODE AND SELF-DIAGNOSTIC MODE

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Error code CC50

Classification Finisher related service call

Contents Horizontal registration motor abnormality: Horizontal registration motor is not rotating or puncher is not shifting normally. [MJ-1023/1024 (when MJ-6004 is installed)] Punch motor abnormality: Punch motor is not rotating or puncher is not shifting normally. [MJ-1023/1024 (when MJ-6004 is installed)] Front alignment motor abnormality: Front alignment motor is not rotating or front aligning plate is not moving normally. [MJ-1022] Front aligning plate motor abnormality: Front aligning plate motor is not rotating or aligning plate is not moving normally. [MJ-1023/1024]

Troubleshooting Ch. 5.1.16

CC60

Ch. 5.1.16

CC80

Ch. 5.1.16

CC90

Upper stack tray lift motor abnormality: The upper stack tray lift motor is not rotating or the upper stack tray is not moving normally. [MJ-1022] Lower stack tray lift motor abnormality: The lower stack tray lift motor is not rotating or the lower stack tray is not moving normally. [MJ-1022]

Ch. 5.1.16

CCA0

Ch. 5.1.16

CCB0 CCD0 CCE0

Rear jogging motor abnormality: The rear jogging motor is not rotating or the rear jogging plate is not moving normally. [MJ-1022] Stack ejection motor abnormality: Stack ejection motor or stack ejection roller is not rotating normally. [MJ-1023/1024] Paper trailing edge assist motor abnormality: Paper trailing edge assist motor is not rotating or paper trailing edge assist is not moving normally. [MJ-1023/1024] Gear changing motor abnormality: Gear changing motor is not rotating normally. [MJ-1023/1024] Communication error between finisher and punch unit: Communication error between finisher controller PC board and punch controller PC board [MJ-1023/1024 (when MJ-6004 is installed)]

Ch. 5.1.16 Ch. 5.1.16 Ch. 5.1.16

CCF0 CE00

Ch. 5.1.16 Ch. 5.1.16

CE10

Image control Image quality sensor abnormality (OFF level): The output value related service call of this sensor is out of a specified range when sensor light source is OFF. Image quality sensor abnormality (no pattern level): The output value of this sensor is out of a specified range when the image quality control test pattern is not formed.

Ch. 5.1.17

CE20

Ch. 5.1.17

CE40 CE50 CE90 CEA0 CEB0

Image quality control test pattern abnormality: The test pattern is not formed normally. Temperature/humidity sensor abnormality: The output value of this sensor is out of a specified range. Drum thermistor abnormality: The output value of the drum thermistor is out of a specified range. Copy process Revolver home position detection abnormality: It cannot detect related service call that the revolver is at its home position. Black developer unit lifting movement abnormality: The black developer unit does not move up or down normally (lifting cam does not operate normally).

Ch. 5.1.17 Ch. 5.1.17 Ch. 5.1.17 Ch. 5.1.18 Ch. 5.1.18

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Error code CEC0 CEE0 CEE1 CEF0 CF20 CF30

Classification Copy process related service call

Contents 2nd transfer roller position detection abnormality: The 2nd transfer roller does not contact/release normally. Transfer belt position detection abnormality (normal speed): The home position of the transfer belt cannot be detected. Transfer belt position detection abnormality (when decelerating): Reference position of the transfer belt cannot be detected. Revolver motor abnormality: Revolver motor is not rotating or

Troubleshooting Ch. 5.1.18 Ch. 5.1.18 Ch. 5.1.18 Ch. 5.1.18 Ch. 5.1.19 Ch. 5.1.19

Toner density control related service call

revolver is not moving normally. Toner density detection voltage abnormality: The output value of the color auto-toner sensor in printing is out of a specified range. Reference plate detection voltage abnormality: The output value of the color auto-toner sensor against the reference plate is out of a specified range at the light amount correction during

CF40

an auto-toner adjustment or when a print job has finished. Light amount correction voltage abnormality: The light amount correction is not finished normally during an auto-toner adjustment or when a print job has finished, or the output value of the sensor is out of a specified range when the light amount correction has finished.

Ch. 5.1.19

CF50

Color auto-toner sensor abnormality: The connection of the color auto-toner sensor cannot be detected at the initialization, or the output value of color auto-toner sensor when the revolver starts rotating for initialization is out of a specified range.

Ch. 5.1.19

F070 F090 F091 F092 F100 F101 F102 F103 F104 F105 F106 F107 F108 F110 F111 F120 F350

Communication related service call Circuit related service call Other service call

Communication error between System-CPU and Engine-CPU SRAM abnormality on the SYS board NVRAM abnormality on the SYS board SRAM and NVRAM abnormality on the SYS board HDD format error: HDD cannot be initialized normally. HDD unmounted: Connection of HDD cannot be detected. HDD start error: HDD cannot become Ready state. HDD transfer time-out: Reading/writing cannot be performed in the specified period of time. HDD data error: Abnormality is detected in the data of HDD. HDD other error Point and Print partition damage /SHR partition damage

Ch. 5.1.12 Ch. 5.1.14 Ch. 5.1.14 Ch. 5.1.14 Ch. 5.1.20 Ch. 5.1.20 Ch. 5.1.20 Ch. 5.1.20 Ch. 5.1.20 Ch. 5.1.20 Ch. 5.1.20 Ch. 5.1.20 Ch. 5.1.20 Ch. 5.1.12 Ch. 5.1.12 Ch. 5.1.20 Ch. 5.1.14

Communication related service call Other service call Circuit related service call

/SHA partition damage Communication error between System-CPU and Scanner-CPU Scanner response abnormality Database abnormality: Database is not operating normally. SLG board abnormality

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November 2003 TOSHIBA TEC

2.1.3 Error in Internet FAX / Scanning Function (1) Internet FAX related error
Error code 1C10 1C11 1C12 1C13 1C14 1C15 1C20 1C21 1C22 1C30 1C31 1C32 1C33 1C40 1C60 1C61 1C62 1C63 1C64 1C65 1C66 1C67 1C68 1C69 1C6A 1C6B 1C6C 1C6D 1C70 1C80 1C81 1C82 1CC0 1CC1 System access abnormality Insufficient memory Message reception error Message transmission error Invalid parameter Exceeding file capacity System management module access abnormality Job control module access abnormality Job control module access abnormality Directory creation failure File creation failure File deletion failure File access failure Image conversion abnormality HDD full failure during processing Address Book reading failure Memory acquiring failure Terminal IP address unset Terminal mail address unset SMTP address unset Server time time-out error NIC time time-out error NIC access error SMTP server connection error HOST NAME error Terminal mail address error Destination mail address error System error SMTP client OFF Internet FAX transmission failure when processing E-mail job received Onramp Gateway transmission failure Internet FAX transmission failure when processing FAX job received Job canceling Power failure Contents Troubleshooting Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1) Ch. 5.1.21 (1)

November 2003 TOSHIBA TEC

2 - 11 e-STUDIO3511/4511 ERROR CODE AND SELF-DIAGNOSTIC MODE

(2)

RFC related error

Message displayed in the TopAccess screen Syntax error, command unrecognized Contents HOST NAME error(RFC: 500) Destination mail address error (RFC: 500) Terminal mail address error 2501 Syntax error in parameters or arguments (RFC: 500) HOST NAME error(RFC: 501) Destination mail address error (RFC: 501) Terminal mail address error (RFC: 501) 2503 2504 2550 2551 2552 2553 Bad sequence of commands Command parameter not implemented Mailbox unavailable User not local Insufficient system storage Mailbox name not allowed Destination mail address error (RFC: 503) HOST NAME error(RFC: 504) Destination mail address error (RFC: 550) Destination mail address error (RFC: 551) Terminal/Destination mail address error (RFC: 552) Destination mail address error (RFC: 553) Ch. 5.1.21 (2) Ch. 5.1.21 (2) Ch. 5.1.21 (2) Ch. 5.1.21 (2) Ch. 5.1.21 (2) Ch. 5.1.21 (2) Ch. 5.1.21 (2) Troubleshooting Ch. 5.1.21 (2)

Error code 2500

e-STUDIO3511/4511 ERROR CODE AND SELF-DIAGNOSTIC MODE

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November 2003 TOSHIBA TEC

(3) Electronic Filing related error

Error code 2B10 2B11 2B20 2B30 2B31 Message displayed in the TopAccess screen There was no applicable job. Job status failed. Failed to access file. Insufficient disk space. Failed to access Electronic Filing. Contents No applicable job error in job control module JOB status abnormality File library function error Insufficient disk space in /SHR partition Status of specified Electronic Filing or folder is undefined or being created/ deleted 2B32 Failed to print Electronic Filing document. Ch. 5.1.21 (3) Electronic Filing printing failure: Specified document can not be printed because of clients access (being edited, etc.). 2B50 2B51 2B71 2B80 2B90 2BA0 2BB0 2BB1 2BC0 2BC1 2BD0 Failed to process image. Failed to process print image. Document(s) expire(s) in a few days Hard Disk space for Electronic Filing nearly full. Insufficient Memory. Invalid Box password specified. Job canceled Power failure occurred System fatal error. Failed to acquire resource. Power failure occurred during e-Filing restoring. Image library error List library error Documents expiring in a few days exist Hard disk space in /SHR partition is nearly full (90%). Insufficient memory capacity Invalid Box password Job canceling Power failure Fatal failure occurred System management module resource acquiring failure Power failure occurred during restoring of Electronic Filing Ch. 5.1.21 (3) Ch. 5.1.21 (3) Ch. 5.1.21 (3) Ch. 5.1.21 (3) Ch. 5.1.21 (3) Ch. 5.1.21 (3) Ch. 5.1.21 (3) Ch. 5.1.21 (3) Troubleshooting Ch. 5.1.21 (3) Ch. 5.1.21 (3) Ch. 5.1.21 (3) Ch. 5.1.21 (3) Ch. 5.1.21 (3)

November 2003 TOSHIBA TEC

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(4)

E-mail related error

Message displayed in the TopAccess screen Illegal Job status Not enough memory Illegal Job status Illegal Job status Invalid parameter specified Message size exceeded limit or maximum size Illegal Job status Illegal Job status Illegal Job status Failed to create directory Failed to create file Failed to delete file Failed to create file Failed to convert image file format Failed to process your Job. Insufficient disk space. Failed to read AddressBook Not enough memory Invalid Domain Address Invalid Domain Address Failed to connect to SMTP server Failed to connect to SMTP server Failed to send E-Mail message Failed to send E-Mail message Failed to connect to SMTP server Failed to send E-Mail message Invalid address specified in From: field Invalid address specified in To: field NIC system error SMTP service is not available Failed to process received E-mail job Failed to process received Fax job Job canceled Power failure occurred Contents System access abnormality Insufficient memory Message reception error Message transmission error Invalid parameter Exceeding file capacity System management module access abnormality Job control module access abnormality Job control module access abnormality Directory creation failure File creation failure File deletion failure File access failure Image conversion abnormality HDD full failure during processing Address Book reading failure Memory acquiring failure Terminal IP address unset Terminal mail address unset SMTP address unset Server time time-out error NIC time time-out error NIC access error SMTP server connection error HOST NAME error (No RFC error) Terminal mail address error Destination mail address error (No RFC error) System error SMTP client OFF E-mail transmission failure when processing E-mail job received Process failure of FAX job received Job canceling Power failure Troubleshooting Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4) Ch. 5.1.21 (4)

Error code 2C10 2C11 2C12 2C13 2C14 2C15 2C20 2C21 2C22 2C30 2C31 2C32 2C33 2C40 2C60 2C61 2C62 2C63 2C64 2C65 2C66 2C67 2C68 2C69 2C6A 2C6B 2C6C 2C6D 2C70 2C80 2C81 2CC0 2CC1

e-STUDIO3511/4511 ERROR CODE AND SELF-DIAGNOSTIC MODE

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November 2003 TOSHIBA TEC

(5)

File sharing related error

Message displayed in the TopAccess screen Illegal Job status Not enough memory Illegal Job status Illegal Job status Invalid parameter specified There are too many documents in the folder. Failed in creating new document. Illegal Job status Illegal Job status Illegal Job status Failed to create directory Failed to create file Failed to delete file Failed to create file Failed to convert image file format Failed to copy file Invalid parameter specified Failed to connect to network destination. Check destination path Specified network path is invalid. Check destination path Logon to file server failed. Check username and password There are too many documents in the folder. Failed in creating new document. Failed to process your Job. Insufficient disk space. FTP service is not available File Sharing service is not available Expired scan documents deleted from share folder. Expired Sent Fax documents deleted from shared folder. Expired Received Fax documents deleted from shared folder. Scanned documents in shared folder deleted upon users request. Sent Fax Documents in shared folder deleted upon users request. Received Fax Documents in shared folder deleted upon users request. Failed to delete file. Failed to acquire resource. Job canceled Power failure occurred Contents System access abnormality Insufficient memory Message reception error Message transmission error Invalid parameter Exceeding document number System management module access abnormality Job control module access abnormality Job control module access abnormality Directory creation failure File creation failure File deletion failure File access failure Image conversion abnormality File library access abnormality Invalid parameter File server connection error Invalid network path Login failure Exceeding documents in folder: Creating new document is failed. HDD full failure during processing FTP service not available File sharing service not available Periodical deletion of scanned documents completed properly. Periodical deletion of transmitted FAX documents completed properly. Periodical deletion of received FAX documents completed properly. Manual deletion of scanned documents completed properly. Manual deletion of transmitted FAX documents completed properly. Manual deletion of received FAX documents completed properly. File deletion failure Resource acquiring failure Job canceling Power failure Troubleshooting Ch. 5.1.21 (5) Ch. 5.1.21 (5) Ch. 5.1.21 (5) Ch. 5.1.21 (5) Ch. 5.1.21 (5) Ch. 5.1.21 (5) Ch. 5.1.21 (5) Ch. 5.1.21 (5) Ch. 5.1.21 (5) Ch. 5.1.21 (5) Ch. 5.1.21 (5) Ch. 5.1.21 (5) Ch. 5.1.21 (5) Ch. 5.1.21 (5) Ch. 5.1.21 (5) Ch. 5.1.21 (5) Ch. 5.1.21 (5) Ch. 5.1.21 (5) Ch. 5.1.21 (5) Ch. 5.1.21 (5) Ch. 5.1.21 (5) Ch. 5.1.21 (5) Ch. 5.1.21 (5) Ch. 5.1.21 (5) Ch. 5.1.21 (5) Ch. 5.1.21 (5)

Error code 2D10 2D11 2D12 2D13 2D14 2D15 2D20 2D21 2D22 2D30 2D31 2D32 2D33 2D40 2D60 2D61 2D62 2D63 2D64 2D65 2D66 2D67 2D68 2DA0 2DA1 2DA2 2DA3 2DA4 2DA5 2DA6 2DA7 2DC0 2DC1

November 2003 TOSHIBA TEC

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(6)

E-mail reception related error

Message displayed in the TopAccess screen MIME Error has been detected in the received mail. MIME Error has been detected in the received mail. This mail has been transferred to the administrator. MIME Error has been detected in the received mail. This mail could not be transferred to the administrator. Analyze Error has been detected in the received mail. Analyze Error has been detected in the received mail. This mail has been transferred to the administrator. Analyze Error has been detected in the received mail. This mail could not be transferred to the administrator. Whole partial mails were not reached by timeout. Partial Mail Error has been detected in the received mail. HDD Full Error has been occurred in this mail. HDD Full Error has been occurred in this mail. This mail has been transferred to the administrator. HDD Full Error has been occurred in this mail. This mail could not be transferred to the administrator. HDD Full Warning has been occurred in this mail. HDD Full Warning has been occurred in this mail. This mail could not be transferred to the administrator. HDD Full Warning has been occurred in this mail. This mail could not be transferred to the administrator. Receiving partial mail was aborted since the partial mail setting has been changed to Disable. Partial mail was received during the partial mail setting is disabled. Partial mail was received during the partial mail setting is disabled. This mail has been transferred to the administrator. Partial mail was received during the partial mail setting is disabled. This mail could not be transferred to the administrator. Contents E-mail MIME error Troubleshooting Ch. 5.1.21 (6) Ch. 5.1.21 (6)

Error code 3A10 3A11

3A12

Ch. 5.1.21 (6)

3A20 3A21

E-mail analysis error

Ch. 5.1.21 (6) Ch. 5.1.21 (6)

3A22

Ch. 5.1.21 (6)

3A30 3A40 3A50 3A51

Partial mail time-out error Partial mail related error Insufficient HDD capacity error

Ch. 5.1.21 (6) Ch. 5.1.21 (6) Ch. 5.1.21 (6) Ch. 5.1.21 (6)

3A52

Ch. 5.1.21 (6)

3A60 3A61

Warning of insufficient HDD capacity

Ch. 5.1.21 (6) Ch. 5.1.21 (6)

3A62

Ch. 5.1.21 (6)

3A70

Warning of partial mail interruption

Ch. 5.1.21 (6)

3A80 3A81

Partial mail reception setting OFF

Ch. 5.1.21 (6) Ch. 5.1.21 (6)

3A82

Ch. 5.1.21 (6)

e-STUDIO3511/4511 ERROR CODE AND SELF-DIAGNOSTIC MODE

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November 2003 TOSHIBA TEC

Error code 3B10 3B11

Message displayed in the TopAccess screen Format Error has been detected in the received mail. Format Error has been detected in the received mail. This mail has been transferred to the administrator.

Contents E-mail format error

Troubleshooting Ch. 5.1.21 (6) Ch. 5.1.21 (6)

3B12

Format Error has been detected in the received mail. This mail could not be transferred to the administrator. Content-Type Error has been detected in the received mail. Content-Type Error has been detected in the received mail. This mail has been transferred to the administrator. Content-Type error

Ch. 5.1.21 (6)

3B20 3B21

Ch. 5.1.21 (6) Ch. 5.1.21 (6)

3B22

Content-Type Error has been detected in the received mail. This mail could not be transferred to the administrator. Charset Error has been detected in the received mail. Charset Error has been detected in the received mail. This mail has been transferred to the administrator. Charset error

Ch. 5.1.21 (6)

3B30 3B31

Ch. 5.1.21 (6) Ch. 5.1.21 (6)

3B32

Charset Error has been detected in the received mail. This mail could not be transferred to the administrator. Decode Error has been detected in the received mail. Decode Error has been detected in the received mail. This mail has been transferred to the administrator. E-mail decode error

Ch. 5.1.21 (6)

3B40 3B41

Ch. 5.1.21 (6) Ch. 5.1.21 (6)

3B42

Decode Error has been detected in the received mail. This mail could not be transferred to the administrator. Tiff Analyze Error has been detected in the received mail. Tiff Analyze Error has been detected in the received mail. This mail has been transferred to the administrator. TIFF analysis error

Ch. 5.1.21 (6)

3C10 3C11

Ch. 5.1.21 (6) Ch. 5.1.21 (6)

3C12

Tiff Analyze Error has been detected in the received mail. This mail could not be transferred to the administrator. Tiff Analyze Error has been detected in the received mail.

Ch. 5.1.21 (6)

3C13

Ch. 5.1.21 (6)

November 2003 TOSHIBA TEC

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Error code 3C20 3C21

Message displayed in the TopAccess screen Tiff Compression Error has been detected in the received mail. Tiff Compression Error has been detected in the received mail. This mail has been transferred to the administrator.

Contents TIFF compression error

Troubleshooting Ch. 5.1.21 (6) Ch. 5.1.21 (6)

3C22

Tiff Compression Error has been detected in the received mail. This mail could not be transferred to the administrator. Tiff Resolution Error has been detected in the received mail. Tiff Resolution Error has been detected in the received mail. This mail has been transferred to the administrator. TIFF resolution error

Ch. 5.1.21 (6)

3C30 3C31

Ch. 5.1.21 (6) Ch. 5.1.21 (6)

3C32

Tiff Resolution Error has been detected in the received mail. This mail could not be transferred to the administrator. Tiff Paper Size Error has been detected in the received mail. Tiff Paper Size Error has been detected in the received mail. This mail has been transferred to the administrator. TIFF paper size error

Ch. 5.1.21 (6)

3C40 3C41

Ch. 5.1.21 (6) Ch. 5.1.21 (6)

3C42

Tiff Paper Size Error has been detected in the received mail. This mail could not be transferred to the administrator. Offramp Destination Error has been detected in the received mail. Offramp Destination Error has been detected in the received mail. This mail has been transferred to the administrator. Offramp destination error

Ch. 5.1.21 (6)

3C50 3C51

Ch. 5.1.21 (6) Ch. 5.1.21 (6)

3C52

Offramp Destination Error has been detected in the received mail. This mail could not be transferred to the administrator.

Ch. 5.1.21 (6)

3C60 3C61

Offramp Security Error has been detected in the received mail. Offramp Security Error has been detected in the received mail. This mail has been transferred to the administrator. Offramp Security Error has been detected in the received mail. This mail could not be transferred to the administrator.

Offramp security error

Ch. 5.1.21 (6) Ch. 5.1.21 (6)

3C62

Ch. 5.1.21 (6)

e-STUDIO3511/4511 ERROR CODE AND SELF-DIAGNOSTIC MODE

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November 2003 TOSHIBA TEC

Error code 3C70 3D10

Message displayed in the TopAccess screen Power Failure has been occurred in Email receiving. SMTP Destination Error has been detected in the received mail. This mail was deleted.

Contents Power failure error Destination address error

Troubleshooting Ch. 5.1.21 (6) Ch. 5.1.21 (6)

3D20 3D30 3E10 3E20 3E30 3F00 3F10 3F20 3F30 3F40

Offramp Destination limitation Error has been detected in the received mail. Fax Board Error has been occurred in the received mail. POP3 Connection Error has been occurred in the received mail. POP3 Connection Timeout Error has been occurred in the received mail. POP3 Login Error has been occurred in the received mail. File I/O Error has been occurred in this mail. The mail could not be received until File I/O is recovered.

Offramp destination limitation error FAX board error POP3 server connection error POP3 server connection time-out error POP3 login error File I/O error

Ch. 5.1.21 (6) Ch. 5.1.21 (6) Ch. 5.1.21 (6) Ch. 5.1.21 (6) Ch. 5.1.21 (6) Ch. 5.1.21 (6) Ch. 5.1.21 (6) Ch. 5.1.21 (6) Ch. 5.1.21 (6) Ch. 5.1.21 (6)

November 2003 TOSHIBA TEC

2 - 19 e-STUDIO3511/4511 ERROR CODE AND SELF-DIAGNOSTIC MODE

<<Error history>> In the setting mode (08-253), the latest twenty groups of error data will be displayed. Display example EA10 03 07 26 17 57 32 064 064 23621000000 Error code YY MM DD HH MM SS MMM NNN ABCDEFHIJLO 4 digits 12 digits (Year is indicated 3 digits 3 digits 11 digits with its last two digits.)
A Paper source 0: Not selected 1: Bypass feed 2: LCF 3: Upper drawer 4: Lower drawer 5: PFP upper drawer 6: PFP lower drawer Paper size code 0: A5/ST 1: A5-R 2: ST-R 3: LT 4: A4 5: B5-R 6: LT-R 7: A4-R 8: OTHER/UNIV 9: B5 A: FOLIO/COMP B: LG C: B4 D: LD E: A3 F: 13"LG H: A6-R I: Post card J: 8.5"SQ K: A3-wide L: 305457 mm M: 8K-R N: 16K-R O: 16K Z: Not selected Sort mode/staple mode 0: Non-sort/Non-staple 1: Group 2: Sort 7: Front staple 8: Double staple 9: Rear staple A: Saddle stitch ADF mode 0: Unused 1: AUTO FEED (SADF) 2: STACK FEED APS/AMS mode 0: Not selected 1: APS

2: AMS

G H

Duplex mode 0: Not selected 1: Book 2: Double-sided/Single-sided 8: Single-sided/Duplex copying Unused Image shift 0: Unused 1: Book 2: Left 4: Right Editing 0: Unused

4: Double-sided/Duplex copying

1: Masking

2: Trimming

3: Mirror image

4: Unused

Edge erase/Dual-page 0: Unused 1: Edge erase

2: Dual-page

3: Edge erase & Dual-page

K L

Unused Function 0: Unused 1: Copying 2: FAX/Internet FAX transmission 3: FAX/Internet FAX/E-mail reception printing 4: Unused 5: Printing/List print 6: Scan/E-mail transmission MMM Primary scanning reproduction ratio (Display in hexadecimal) (Mx256)+(Mx16)+M NNN Secondary scanning reproduction ratio (Display in hexadecimal) (Nx256)+(Nx16)+N Color mode 0: Auto color 1: Full color 2: Black 3: Unused 4: Twin color copy 5: Gray scale 6: Unused 7: Image smoothing 2 - 20 November 2003 TOSHIBA TEC

e-STUDIO3511/4511 ERROR CODE AND SELF-DIAGNOSTIC MODE