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CRM Course Map

TCRM10 is a 5-day classroom training on the fundamentals of SAP CRM for solution consultants implementing SAP CRM. The training provides an overview of SAP CRM's key areas and architecture, and covers customizing fundamentals like business partners, organizational models, and product masters. It is designed for consultants responsible for CRM implementations and requires basic business knowledge of CRM processes and concepts.

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Hariharan Paulraj
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29 views

CRM Course Map

TCRM10 is a 5-day classroom training on the fundamentals of SAP CRM for solution consultants implementing SAP CRM. The training provides an overview of SAP CRM's key areas and architecture, and covers customizing fundamentals like business partners, organizational models, and product masters. It is designed for consultants responsible for CRM implementations and requires basic business knowledge of CRM processes and concepts.

Uploaded by

Hariharan Paulraj
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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TCRM10: CRM Fundamentals I

Delivery Method: Prerequisites:


* Essential -> Basic business knowledge of CRM processes and concepts * Recommended -> Knowledge of SAP ERP sales business processes; for example: -> TSCM60 Order Fulfillment I or -> SCM600 Processes in Sales and Distribution

Classroom Training

Application: Focus Area: Duration: Course Objectives:

SAP CRM Consultant Academy Training 5 Days

* Use the basic knowledge a CRM solution consultant requires for all consultant profiles

Target Group:
* Solution consultants responsible for implementing Customer Relationship Management with SAP CRM

Contents:
* Overview of the SAP CRM application: -> Fundamentals and architecture -> Overview of key areas (Marketing, Web Channel, Channel Management, Sales, Interaction Center, Service, Field Applications, Analytics, Implementation & Operation) * Customizing fundamentals for CRM - CRM basic data: -> Business partner -> Organizational model -> Product master -> Customizing settings for each object

System Information:
* SAP CRM 2007 * SAP ERP Central Component 6.0

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