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Consumer Protection Act 1986: Presented By:-Sandip Sharma

The Consumer Protection Act of 1986 was created to protect consumers from exploitation and the sale of adulterated or substandard goods and services. It established consumer protection councils at the central, state, and district levels, as well as consumer dispute redressal agencies at the district, state, and national levels to handle consumer complaints. A consumer is defined as any person who purchases or uses goods or services for consideration. The act gives consumers various rights including safety, being informed, choice, being heard, seeking redressal, and consumer education.

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Bikash Kumar
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17 views

Consumer Protection Act 1986: Presented By:-Sandip Sharma

The Consumer Protection Act of 1986 was created to protect consumers from exploitation and the sale of adulterated or substandard goods and services. It established consumer protection councils at the central, state, and district levels, as well as consumer dispute redressal agencies at the district, state, and national levels to handle consumer complaints. A consumer is defined as any person who purchases or uses goods or services for consideration. The act gives consumers various rights including safety, being informed, choice, being heard, seeking redressal, and consumer education.

Uploaded by

Bikash Kumar
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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CONSUMER PROTECTION ACT 1986

Presented by:- Sandip Sharma Sanjit Kumar Rohit shivhare Sandeep kr singh Satish Verma

CONTENT
O Introduction O Definition O Consumer Protection Councils O Consumer Dispute Redressal

Agencies O Consumer Dispute Redressal Agencies

Introduction

O Inordertoprotecttheconsumersfrom

exploitationandtosavethemfromadulteratedand substandardgoodsanddeficientservicesthe ConsumerProtectionActcameintoforceon15th April,1987anditappliestothewholeofIndia excepttheStateofJammuandKashmir.

O Consumer

Definition

A consumer is any person who buys any goods for a consideration and user of such goods where the use is with the approval of buyer, any person who hires/avails of any service for a consideration and any beneficiary of such services, where such services are availed of with the approval of the person hiring the service. The consumer need not have made full payment.

O Complaint Any allegation in writing made by complainant with a view to obtaining any relief under the act

O Complainant 1.Consumer 2. Any under Companies Act Government 4.One or consumer ,his legal heir

voluntary consumer association registered 1956.3. Central Government or State more consumer 5. In case death of a a representative.

Definition
O Unfair Trade Practice

Mislead in Advertisement and False Representation Bargain Sale Offering gifts, prizes etc Not confirming to prescribed standards
O

Rights of Consumer
O Right to Safety

O Right to be informed

O Right to choose

O Right to be heard

O Right to seek redressal

O Right to seek consumer education

Consumer protection councils


O The Central Consumer Protection

Council (SECTION- 4,5and 6) O The State Consumer Protection Councils (SECTION- 7and 8) O The District Consumer Protection Councils (SECTION- 8-A and 8-B)

Consumer Dispute Redressal Agencies


O Distric Forum O O State Commission O O National Consumer Disputes

Redressal Commission

THANK YOU

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