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SLAHours

I made this Excel file for a friend to calculate Turnaround time in Days-Hours for Callcenter Agents between given Shift times for a given Start Date & End Date! \ \ Download it & use it to your own needs!

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43 views

SLAHours

I made this Excel file for a friend to calculate Turnaround time in Days-Hours for Callcenter Agents between given Shift times for a given Start Date & End Date! \ \ Download it & use it to your own needs!

Uploaded by

api-3740045
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
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start time 9:00 AM

end time 6:00 PM 9 Hours


Start Date End Date Start Time End Time Hours
4/2/2007 4/3/2007 5:00 PM 10:00 AM 0 Days - 2 Hours
4/1/2007 4/4/2007 12:00 PM 4:00 PM 2 Days - 7 Hours
4/1/2007 4/30/2007 2:00 PM 4:00 PM 16 Days - 7 Hours
3/31/2007 4/30/2007 9:00 AM 6:00 PM 17 Days - 0 Hours
4/28/2007 4/28/2007 9:00 AM 6:00 PM 0 Days - 0 Hours
5/28/2007 5/28/2007 2:00 AM 6:00 PM 1 Days - 0 Hours
4/5/2007 Id E Milad
4/7/2007 Hanuman Jayanti
4/9/2007 Pesach(Jew)
4/6/2007 Ganesh Chaturthi
4/10/2007 International Health Day
4/15/2007 KalashTami

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