Scribd
Upload
31 views

Tech Support Associate - HYD & BLR

Looking for resources to provide Voice & E-Mail Technical Help Desk Services support to Clients’s Internal End Users and External Commercial Account End Users across North America, Canada, EMEA & AP. Work location - Hyderabad and Bangalore. Rotation Shifts. 100+ seats.

Uploaded by

PermJobs India
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
31 views

Tech Support Associate - HYD & BLR

Looking for resources to provide Voice & E-Mail Technical Help Desk Services support to Clients’s Internal End Users and External Commercial Account End Users across North America, Canada, EMEA & AP. Work location - Hyderabad and Bangalore. Rotation Shifts. 100+ seats.

Uploaded by

PermJobs India
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 1

Technical Support Associate Job description Providing Voice & E-Mail Technical Help Desk Services support to Clientss

Internal End Users and External Commercial Account End Users across North America, Canada, EMEA & AP. Min 12 months of relevant experience in the mentioned skill areas: Awareness of basic networking concepts and technologies. Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN Understanding of operating systems, Windows 2000/NT/XP configuration options and Troubleshooting Browser Support - Internet Explorer Ability to identify basic hardware parts and aware of basic hardware concepts User level familiarity with at least one e-mail client - Outlook, Notes etc.. Skilled in commercially standard software applications and major desktop operating systems. Has technical experience and skills in the areas of problem determination, creativity and analysis. Receives incoming calls from customers and creates incident record or updates existing record. Very strong computer skills required to be the initial call handling person who will perform problem cause analysis, resolve routine customer problems and/or more complex problems, and resolve routing and customer problems all within set criteria. Ability to meet a set of defined account agent productivity measurements. Be able to identify opportunity for, and implement process improvements. Customer Service Skills Communications verbal and written Neutral accent Advanced soft skills and call control as appropriate for an internal corporate IT helpdesk. Possesses strong customer service skills with ability to balance technical support, written / oral communication and customer satisfaction. Questioning skills- probing skills, as relevant to the issue and level of the caller Required Bachelor's Degree in Other English: Fluent Additional information Willing to work in shifts. Hyderabad and Bangalore work locations This is not for BPO domain; IT Help Desk Technical Support - voice process - very good communication skills required Interested? Mail your resume to [email protected] with Sub line as Technical Support Associate Call Ravindra @ 0265-6199515/08306358903 for more info.

You might also like