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Telephone Calls I

This document provides phrases and templates for answering and making phone calls in a professional context. It includes introductions for answering calls as a receptionist, asking who is calling, introducing yourself when making a call, and asking to be connected to someone or informing the caller that the requested person is unavailable. The phrases focus on being polite, helpful, and providing relevant information to the caller in a concise manner.

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Lilian Harumi
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© Attribution Non-Commercial (BY-NC)
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18 views

Telephone Calls I

This document provides phrases and templates for answering and making phone calls in a professional context. It includes introductions for answering calls as a receptionist, asking who is calling, introducing yourself when making a call, and asking to be connected to someone or informing the caller that the requested person is unavailable. The phrases focus on being polite, helpful, and providing relevant information to the caller in a concise manner.

Uploaded by

Lilian Harumi
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1LLLnCNL CALLS

1AkING A CALL
Answer|ng the phone

8ecepLlon/secreLary/Lelephone operaLor

Pello (company name) (your name) speaklng
how can l help you?

lor example
Pello MlLsublchl uSA Llnda speaklng how can l help you?

AccounLs deparLmenL how can l help?

?our exLenslon
Lduardo speaklng
AccounLs Lduardo speaklng
Ask|ng about the ca||er

Can l ask who ls calllng?
Can l Lake your name?
Whos calllng please?

lrom whlch company?
WhaL ls lL ln connecLlon wlLh?
MAkING A CALL
Introduc|ng yourse|f

Pello Lhls ls !aneL
Pl lLs !aneL

Ask|ng for someone

Can l speak Lo 8lLa please?
Could you puL me Lhrough Lo !orge please?
Could l speak Lo Clovanl please?
ls nara Lhere please?

Say|ng someone cannot answer the phone

l'm sorry buL Mr SmlLh ls ln a meeLlng rlghL now
l'm afrald he lsn'L ln
l'm sorry Allce ls away buL she wlll be back ln an hour

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