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Total Quality

Total Quality Management (TQM) is a management philosophy focused on customer satisfaction by setting standards for quality in processes, products, and the supply chain. It originated from the work of W. Edwards Deming and J.M. Juran, who introduced it to help rebuild Japan's economy after World War 2. TQM integrates management techniques, improvement efforts, and tools to provide high quality products and services, increase productivity, enhance competitive position, and face competition through continuous quality checks and improvement.

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Shaikh Ashar
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25 views

Total Quality

Total Quality Management (TQM) is a management philosophy focused on customer satisfaction by setting standards for quality in processes, products, and the supply chain. It originated from the work of W. Edwards Deming and J.M. Juran, who introduced it to help rebuild Japan's economy after World War 2. TQM integrates management techniques, improvement efforts, and tools to provide high quality products and services, increase productivity, enhance competitive position, and face competition through continuous quality checks and improvement.

Uploaded by

Shaikh Ashar
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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TOTAL QUALITY MANAGEMENT

TOTAL QUALITY MANAGEMENT


MEANING

It is the management philosophy to set standards to


measure quality, process, product, supply chain, vendors

so as to delight your customer.

Is an enhancement to the traditional way of doing business.

It is a proven technique to guarantee survival in world.

DIAGRAM
TOTAL QUALITY MANAGEMENT

COMPLETE

VARIOUS DEFINITIONS

ART OF MANAGING,

GIVING DIRECTION,
GETTING THINGS DONE.

ORIGIN

Total quality management owes its origin to two americans: w.Edwards deming & j.M.Juran who launched it first in Japan, which was on the process of rebuilding its economy devastated by world war- 2nd.

EVOLUTION OF TQM

INTRODUCTION

Total quality management is for the most part common

sense.

Analyzing the three words, we have : Total - made up of whole, Quality Degree of excellence a product or service provides, Management - Act, art or manner of handling, controlling, directing etc.

Is an application of quantitative methods and human


resources to improve all the processes within an organization.

It

integrates

fundamental

management

techniques,

existing improvements efforts and technical tools under a


disciplined approach.

The purpose of TQM is to provide a quality product and/or service to customers, which will in turn increase productivity.

With a higher quality product and lower price,


competitive position in the market place will be enhanced.

OBSTACLES

Lack of management commitment.

Inability to change.
Improper planning. Lack of training. Improper organization. Ineffectiveness measurement technique. Lack of resources and data. Inadequate attention to internal and external customer.

Inadequate use of employee empowerment and motivation.

Lack of will for continuous improvement.

PRINCIPLES

Quality is primarily responsibility of top management. But

it is every employee concern.


The system should be customer focus. The production process and work method design to help in achieving conformance.

Do it right for the first time.

Continuous quality check. Striving for continuous


improvement.

ADVANTAGES

Helps to face competition


Reduction in Customer complaints Highly Motivated Personnel Expansion and Diversification

DISADVANTAGES

Conservative Attitude of Indian Management


Master and Servant Relationship Attitudes of Indian Society

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