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HR Receptionist Annual Performance Review

This annual performance review evaluates Cathy Smith, an HR Receptionist, on various tasks like typing, filing, answering phones, providing information, and distributing mail. While Cathy meets objectives like 90% typing accuracy and files always being ready, she is below standards in other areas such as returning 20% of job flyers and payroll often calling about missing logs. Cathy's overall performance is ranked as needing development and her supervisor recommends focusing on tasks like providing accurate job hotline information and completing recruitment folders on time.

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Tim Tj Ogroske
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368 views2 pages

HR Receptionist Annual Performance Review

This annual performance review evaluates Cathy Smith, an HR Receptionist, on various tasks like typing, filing, answering phones, providing information, and distributing mail. While Cathy meets objectives like 90% typing accuracy and files always being ready, she is below standards in other areas such as returning 20% of job flyers and payroll often calling about missing logs. Cathy's overall performance is ranked as needing development and her supervisor recommends focusing on tasks like providing accurate job hotline information and completing recruitment folders on time.

Uploaded by

Tim Tj Ogroske
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Annual Performance Review

Employee Name Title Date of Review Period Supervisor Name Department Exceeds Expectations = 5
[employee has exceeded objective, time and quality]

Cathy Smith HR Receptionist 2010 [type your name here] Human Resource More Than Satisfactory = 4
[employee has slightly exceeded either time and/or quality]

Satisfactory = 3
[employee has met objective, may be just under objective on time and quality]

Less Than Satisfactory = 2


[employee has not met objective on either time or quality]

Needs Improvement = 1
[employee far below on both time and quality]

Task Typing

Filing Answer phones

Provide information Input applications Mail job flyers Distribute staff mail

Objective/Measurement 96% accuracy Complete within 48 hours of submission 98% accuracy Complete by end of the day Answer within 3 rings Screens calls Provide messages upon return or availability of staff Provide prompt and accurate information 100% accuracy Complete by job ad deadline No returns of flyers Mailed day jobs open 100% accuracy

Results 90% Within 24 hours 82% By end of each week Within 2 rings Forwards all calls Messages not always given to staff Customers often request to speak to someone else 70% Completed by deadline 20% of flyers returned Mailed on time Unable to track, staff states not receiving mail Mail sometimes not received by staff Overnights not timely, resulting in staff missed deadlines 100% accuracy Payroll often calling for logs Files always ready Applications often misfiled, discovered

Comments [just type in the cell, it will automatically wrap]

Ranking

By end of day Overnights within 10 minutes

Log checks

Recruitment folders

100% accuracy Provide log/checks to payroll by end of each day Created before job ad opens Applications properly filed

Job hotline

Information accurate, difficult to understand due to accent Personnel Completes by weekly Always behind, forms deadline missing deadlines resulting in employee changes not processed timely 98% accuracy 77% accuracy OVERALL PERFORMANCE EVALUATION RANKING Development [just type in the cell, it will automatically wrap] Plan

Recorded evening before job opens Information accurate and clear

when applicant calls. Recorded timely

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