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The Technical Communication Process: M. Arshad Malik

The document outlines the technical communication process, which involves three main steps: 1) Planning the document by understanding the goal, audience, and production schedule. This includes determining the audience, their role and knowledge level. 2) Drafting the document by stating the purpose clearly, using consistent terminology and structure, and writing clearly and engagingly. 3) Editing the document to ensure consistency, accuracy, and adherence to quality standards or benchmarks. The editing process involves reading systematically to identify different types of issues.

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Zeeshan Safdar
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51 views

The Technical Communication Process: M. Arshad Malik

The document outlines the technical communication process, which involves three main steps: 1) Planning the document by understanding the goal, audience, and production schedule. This includes determining the audience, their role and knowledge level. 2) Drafting the document by stating the purpose clearly, using consistent terminology and structure, and writing clearly and engagingly. 3) Editing the document to ensure consistency, accuracy, and adherence to quality standards or benchmarks. The editing process involves reading systematically to identify different types of issues.

Uploaded by

Zeeshan Safdar
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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The Technical Communication Process

M. Arshad Malik

An Overview of the Process


The goal of technical communication is to enable readers to act. And to do so, you need to create a document that is helpful & appropriate, one in which the audience can find what they need, understand what they find, and use what they find appropriately. Redish There are three ways to process the document: Plan your document Drafting your document Edit your document

1 Plan your Document


1: Situate yourself:
What is your goal? How much project knowledge do you have? Is there a model to help you focus your thinking? Are global issues involved? Are legal or ethical issues involved?

Plan your document 2: Create an audience plan:


Who is the audience? What is their role? What is their task? What is their knowledge level? What personal factors influence the situation? What external factors influence the situation?

Plan your document 3: Create a production schedule:


How much time do I have? Who is involved in producing the document?

2 Draft your document


Drafting is often part of planning because, as you write, you discover more about the topic & how to present it. These are strategies that will help the readers: State tour purpose explicitly Make the topic of each section & paragraph clear. Use the same terminology throughout. Choose a structuring method that achieves your goal. Write clear sentences. Make your writing interesting

Draft your document


The 5 e questions generate a slightly different kind of information. These questions ask, Is the document effective? efficient? engaging? easy to learn? error tolerant?

3 Edit your document


Editing means developing a consistent, accurate text. When you edit, ask, Is this correct? Is this consistent? A key item to create yourself is a set of quality benchmarks (quality standards used to judge a product).

Edit your document


A key item to create yourself is a set of quality benchmarks (quality standards used to judge a product).

For Example, first read for apostrophes, then


for spelling errors, then for heading consistency, then for consistency in format, and so forth.

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