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Questionnaire For Customer Survey

This document contains a questionnaire for a customer survey regarding a business's experience with a bank. The survey asks the business about its organizational structure, previous loans, preferred bank, length of relationship, credit facilities used, other bank accounts, opinions on loan criteria and processing times, documentation requirements, interest rates and fees, application processing speed, willingness to recommend the bank, and satisfaction with banking products. The survey aims to collect feedback from the business on its overall experience as a customer of the bank.

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Kushboo Jain
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464 views

Questionnaire For Customer Survey

This document contains a questionnaire for a customer survey regarding a business's experience with a bank. The survey asks the business about its organizational structure, previous loans, preferred bank, length of relationship, credit facilities used, other bank accounts, opinions on loan criteria and processing times, documentation requirements, interest rates and fees, application processing speed, willingness to recommend the bank, and satisfaction with banking products. The survey aims to collect feedback from the business on its overall experience as a customer of the bank.

Uploaded by

Kushboo Jain
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Questionnaire for customer survey

Name of the business/ Company:

1) Constitution of the organization? (a)Proprietorship (b)Partnership

(c)Company

2) Has the Organization availed loan for working capital previously? (a)Yes, where? (b)No, why? 3) Which is your preferred bank for availing loan for working capital? (a)ICICI Bank (c) UTI Bank (b) HDFC Bank (d) HSBC

4) How long does organization have relationship with this bank? (a) Less than 5 years (c)11 to 20 years (e)More than 30 years 5) What credit facility you enjoy with this bank? (a) Term loan (c)Demand Loan (e)Others (b)Credit card\ Over draft (d)Letter of Credit (b) 5 to 10 years (d) 21 to 30 years

6) What are the other facilities you are enjoying with this bank? (a)Saving Bank Account (c) Fixed Deposit (b) Current Account (d)Recurring Deposit

(e) Other (Please Specify) ____________

7) What do you feel about criteria set for sanctioning credit? (a)Very stringent & cumbersome (c)Normal & appropriate (E)Very Easy 8) What do you feel about the time involved credit renewal / Limit Enhancement procedure? (a) Normal time consuming (b) Less time consuming 9) What do you feel about the criteria set for credit renewal / limit enhancement procedure? (a)Very stringent & cumbersome (b)stringent & cumbersome (c)Normal & appropriate (d) Easy (e)Very Easy (b)stringent & cumbersome

(D)Easy

10) What do you feel about the documentation requirement for processing loan application? (a)Very Heavy (c)Less (b) Normal (d)Very less

11) What do you feel about the interest rate and processing fees charged? (a)Heavy (c)Normal (e) Very Low 12) What do you feel about the speed of processing the loan application? (a) Very Fast (c) Normal (e) Very Low 13) Will you Recommend any other organization to avail credit facility from this bank? (a) Yes (b)No (b)Fast (d) Slow (b) High (d) low

14) How do you feel about the product? (a)Excellent (b) Good (c)Average (d) poor/ Bad

(e)If Bad/Poor (Please Specify)

15) If any suggestions _________________________________________

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