Meijer Customer Service Representative

NTI Job Code: CS-12-05

Open nationwide but it is preferred if you live in the following states: Indiana, Ohio, Michigan, Kentucky, and Illinois. Candidates from Washington state are not eligible for this position. This position is a part-time, year-round role, working as a customer service representative answering calls for an employer's toll-free customer service phone line.

**** READ BEFORE YOU APPLY ****

Before you will be interviewed for this opening, you need to successfully complete NTIs Call Center Agent eCommerce Training. This training class consists of (two) 4 hour instructor led classes. Once you pass this training, you will be contacted for an interview. If you are interested in this job, please submit a paragraph describing how your past work experiences have prepared you for this position. We will be looking for grammatical accuracy, proper spelling, and complete sentences. Of course, content will also be taken into consideration. You should email your paragraph to [email protected] within 24 hours of applying for this position. If we do not receive your paragraph, you will not be considered for this opening. If you are selected to move forward with the application process, you will be contacted by NTI to register for NTIs Call Center Agent eCommerce Training. Job requirements:

Must be able to commit to work at least 24 hours per week schedule. Must be willing to work every weekend. This includes both Saturdays and Sundays with days off during the Monday-Friday work week. Maintain a minimum productivity standard of 70-80 calls per hour. Answer incoming telephone calls from customers and employees regarding: general store information, price and product availability, billing inquiries, order processing, and member benefits. Maintain the highest quality of customer service during calls, deal tactfully to resolve customer complaints, compliments, and inquiries, and follow the appropriate company procedures. Shifts are available between 11am and 8pm EST. The pay rate is $9 per hour.

Personal Requirements:

Extensive customer service and telecommunication experience required E-commerce, medical billing, or insurance experience preferred High School diploma or equivalent Type accurately at a minimum speed of 20 words per minute Document prior work experience including a minimum of six months of customer service or related experience Possess proficient computer skills to navigate and multitask in multiple applications Demonstrate competence in operating a PC, and using software such as Microsoft Office (Candidates will be provided extensive training on job-specific software) Communicate effectively with customers Meet all accuracy standards and service observation (quality monitoring of calls) Meet established attendance/adherence standards

Pass regularly scheduled knowledge testing Pass a background investigation that includes a criminal investigation and a credit check. **Note: This position will not accept any candidates with ANY type of criminal convictions.

Equipment and Home Office Requirements:

o o o o o o o o

Windows XP, Vista 32 Bit or Windows 7. (Apple computers are not compatible) 2 GHz processing speed (dual core or higher) 2 GB RAM (or more) 20 GB Free hard drive space (or more) Standard Keyboard and Mouse (wireless capability not recommended) 17 monitor (19 monitor recommended) Laptops are allowed (MUST BE HARD WIRED TO INTERNET & WIRELESS TURNED OFF) Anti-virus software (Acceptable versions listed below must also have a current subscription and updates) o McAfee o Norton Antivirus o Symantec o Trend Micro Microsoft Word and Excel 2007 or 2010 required o Microsoft Word Viewer for 2007 or 2010 for first 30 days of employment o After 30 days, full version of Word and Excel 2007 or 2010 are required Cable, DSL, or FIOS internet access o Satellite and Dial-up are not acceptable Internet connections. o No wireless or Wi Fi connections allowed o Minimum of 3 mbps download speed required. (you can test your internet speed by going to speedtest.net) o During work shift no other devices (other PCs, ipad, Xbox, Wii, or any other game system) should be connected to your internet that may reduce you internet speeds o No toolbars, weatherbugs, skype sessions, or streaming video/games when on business time o A Modem is required Phone line to dedicate to work during your working hours. Must be a land line. o NO Voice Over Internet Protocol (VoIP)-(Offered by companies such as Vonage, Comcast, Charter, etc) o Call waiting must be deactivated before training. (Consult with your phone company to obtain deactivation code.
o

Unlimited long distance NOT currently required, but may be in the future

o o o

Corded telephone with a headset o Telephone must be corded and the headset must have a mute feature, as well as a noise tip cancelling microphone. o USB headsets are NOT used Quiet home office. No Background noise is allowed. Internet Explorer versions 7 or 8. Internet Explorer 9 is NOT ALLOWED. o 32 bit browser is required Adobe Flash Player (easily obtainable-free download) o http://get.adobe.com/flashplayer/