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Manager On Duty Checklist: MMR / PCL Cards Missing

The document is a checklist completed by the manager on duty (MOD) Prathap for a hotel property. It summarizes key occupancy information for the date and reviews areas of the hotel including guest rooms, public areas, restaurants, kitchen, back offices, and pools based on a checklist. Issues noted include missing minibar water and peeling paint in some rooms.

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prathapmccall
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© Attribution Non-Commercial (BY-NC)
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Download as DOCX, PDF, TXT or read online on Scribd
1K views

Manager On Duty Checklist: MMR / PCL Cards Missing

The document is a checklist completed by the manager on duty (MOD) Prathap for a hotel property. It summarizes key occupancy information for the date and reviews areas of the hotel including guest rooms, public areas, restaurants, kitchen, back offices, and pools based on a checklist. Issues noted include missing minibar water and peeling paint in some rooms.

Uploaded by

prathapmccall
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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MANAGER ON DUTY CHECKLIST

MODs Name: Occupancy %: No. Shows: 8.92% Prathap Rooms Sold: Nil 10 Date: 07-05-2012 MOD Room No: ARR: 8 Rooms 13 Pax 7.14% 3388.20

Complimentary:

Expected Occupancy% Next Day:

VIPs In house:

CHECKLIST POINT
MAIN DOOR / ENTRANCE NUMBER PLATE DOOR BELL DOOR HINGES / DOOR STOPPER ROOM LOCK DOUBLE LOCK PEEPHOLE FIRE EXIT PLAN DND/ MMR/ PCL INDICATOR VESTIBLE LIGHTS CEILING WALLS FLOORING WOODEN SKIRTING WARDROBE /DRESSING AREA COAT HANGERS SKIRT HANGERS LAUNDRY LISTS LAUNDRY BAG SAFE DRAWERS A.C. RETURN FILTER MINIBAR / CABINET / GLASSES MINIBAR MIRRORS TEA COFFEE MAKER FACILITY ROOM BED / MATTRESS / HEADBOARD BED LINEN BEDSPREAD / BED-SKIRTING ART WORK CARPET / FLOORING AIR CONDITIONING EFFECTIVE FCU UNIT NOISY THERMOSTAT SETTING MASTER SWITCH CARPET RUG
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ROOM #
265 YES YES YES YES YES YES YES No YES YES YES YES YES YES YES YES NO YES YES YES YES

REMARKS

ROOM #
119 YES YES YES YES YES YES YES

REMARKS

MMR / PCL Cards missing

YES YES YES

Paint peeling above TV

YES YES YES YES YES YES NO YES YES YES YES

No
YES YES YES YES YES YES YES YES NO YES YES YES

Qua water not placed

No
YES YES YES YES YES YES YES YES NO YES YES YES

Qua water not placed

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CHANNEL MUSIC TELEVISION WITH REMOTE BEDSIDE LAMPS / SHADES MINERAL WATER TELEPHONES/ MESSAGE LIGHT (BOTH) SCRIBBLING PAD PEN / PENCIL ASHTRAYS AND MATCH BOX SLIPPER COFFEE TABLE WRITING TABLE CHAIRS WRITING TABLE LAMP / SHADE FOLDER SERVICE DIRECTORY/ INROOM DINING MENU PEDESTAL LAMP WASTE PAPER BASKET BATHROOM SHAMPOO / BODY LOTION / MOISTURISER / CONDITIONER SOAP DISH / SOAPS TISSUE BOX / TISSUE SANITARY BAGS SHOWER CAP TENT CARDS TOILET ROLLS TOILET ROLL HOLDER HAIR DRYER HAND TOWELS FACE TOWELS BATH TOWELS BATH MATS BATHROBE WASHBASIN POP UP WASHBASIN HOT & COLD WATER SHOWER HOT & COLD WATER WC FLUSH BATHTUB WATER FLOW DIVERTER RAIN SHOWER TUB POP UP BATHROOM PHONE BATHROOM SPEAKER WEIGHING SCALE BUD VASE GUEST CORRIDOR LIGHTS ON CORRIDOR CARPETS
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YES YES YES YES YES YES

YES YES YES YES YES YES

No
No No YES YES YES YES YES YES YES YES YES YES YES No No YES YES YES YES NO YES YES YES YES YES YES YES YES YES YES YES YES YES No YES No

No pen / Pencil placed

No
No

No pen / Pencil placed

No
YES YES YES YES YES YES YES YES YES YES YES

Not Placed Not Placed

No No YES YES YES YES NO YES YES YES YES YES YES YES

Not Placed Not Placed

KNOB HARD

YES YES YES YES YES YES No YES No

BATHROOM FITTINGS

WATER STAINS

FLOOR NO. YES YES YES YES

FLOOR NO.

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FURNITURE ON FLOOR CLEANLINESS MIRROR / SHAVING MIRROR CLEAN SHOWER CURTAINS CLOTHES LINE WALLS FLOOR DRAINAGE GENERAL PAINT ON POLISH PAINT ON FIXTURES POLISH ON PAINT POLISH ON MIRRORS / GLASS CARPET CORNERS DUSTING PLACEMENT OF FURNITURE CRACKS DAMPNESS CEILING WALLS

YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES

YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES

COMPLETE ROUNDS OF ALL ROOM CORRIDORS TO CHECK FOR CLEANLINESS, ROOM SERVICE CLEARANCE AND LIGHTING

Extra bed left in the B2 block corridor / Infd HK to have it removed

FRONT OFFICE
CHECK ARRIVALS OF NEXT DAY FOR COMPLETE RESERVATION DETAILS (FITS / GROUPS / CONFERENCES). CHECK HOSPITALITY CALL SHEETS OF GRE / DM AND ADDRESS ANY ISSUES ALL POSITIONS MANNED IN FRONT OFFICE FLOOR LIGHTS AND CLEANLINESS, BELL DESK CHECK GUEST CLOAK ROOMS SPA CLEANLINESS AND IF ALL AREAS ARE MANNED BUSINESS CENTRE BROCHURES & CITY INFO AVAILABLE ADDITIONAL OBSERVATIONS MAIN ENTRANCE CAR PARKING MAIN PORCH LOBBY PUBLIC TOILETS YES YES YES YES YES NO YES YES YES YES YES YES YES

Arrival 7 Departure 9

YES YES YES YES YES NO YES YES YES YES YES YES YES

F & B SERVICE:
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F&B SERVICE
RESTAURANT CLEANLINESS OK OK OK OK OK OK OK MAINTENANCE LIGHT/AC/ETC OK OK OK OK OK OK OK PRODUCT AVAILABILITY OK OK OK OK OK OK OK
GROOMING OF THE SERVER CLEANLINESS & ORDERNESS OF BACK AREA

ORIENTAL CAFE ZAROKHA BAR PAKHTOON MHARO GOAN BANQUET FUNCTIONS:. BANQUET HALLS ZAIKA

OK OK OK OK OK OK OK

OK OK OK OK OK OK OK

OBSERVATIONS: Met Mr. Avinash Agarwal # 209 who was very happy with the Room.

KITCHEN
OVERALL CLEANLINESS DISHWASHING AND POT WASHING AREA DISHWASHER MACHINE ADEQUATE MANNING IN KITCHEN IS THERE WASTAGE OF FOOD. YES YES YES YES NO YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES NO YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES

BACKOFFICES: LATER IN THE NIGHT


MINIMUM LIGHTING LEVEL IN ALL CORRIDORS ALL OFFICES LOCKED AND LIGHTS SWITCHED OFF FOOD QUALITY & CLEANLINESS (DINNER) STAFF LATE NIGHT SNACK SERVICE STAFF BREAKFAST SERVICE STAFF LOCKERS (GENTS / LADIES) LAUNDRY LOCKED. CHECK IF THE STORE IS LOCKED

POOLSIDE: BOTH POOL AREAS


DECK-BEDS IN PLACE TABLES AND CHAIRS IN PLACE POOL LIGHTS ON (CHECK ALL LIGHTS). GARDEN LIGHTS ON AND PROPERLY FOCUSED BUILDING LIGHTS ON CHECK WATER CLEANLINESS AND TEMPERATURE CHECK GYM, SPA AND SALON

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OBSERVATIONS: 1) Frogs in the pool

ADDITIONAL OVERALL OBSERVATIONS (MANDATORY IMPROMPTU HR SURPRISE INSPECTIONS WITH CAMERA/PHOTO BACK-UPS 0200-0600 HRS)

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