DM Approach - Problem Solving - PDCA Worksheet
DM Approach - Problem Solving - PDCA Worksheet
1. Identify and select a problem: What is the problem you want to address?
Store
Date/Time
Grasp the Situation: Go See to gain a deeper understanding of the problem and why it is occurring
2. Go See Observe & Measure Current State: What do you know today?
4. What is the problem you are trying to solve? What is a clear statement that can be made about the problem? Example: _______is at _______ vs. the goal of _______
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2012 Starbucks Corporation. For internal use only. All rights reserved.
5. Analysis: Use this page to break down the gap to determine causes. Suggestions for analyzing your problem are: Fishbone Diagram, Cloud Diagram, Issue Tree, 5 Whys
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2012 Starbucks Corporation. For internal use only. All rights reserved.
Store
Date/Time
DO
Try It test your plan
CHECK
Analyze the Results What did you learn?
ADJUST
Comment on results. Did the plan work? YES revise and implement. NO start cycle again.
Who
When
Complete
Measurements What are the measurable and observable facts? Measure Current State Goal Date:
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2012 Starbucks Corporation. For internal use only. All rights reserved.