0% found this document useful (0 votes)
1K views

DM Approach - Problem Solving - PDCA Worksheet

Problem Solving PDCA Worksheet 1. Identify and select a problem: What is the problem you want to address? Go See to gain a deeper understanding of the problem and why it is occurring. 2. Observe and Measure Current State: What do you know today? 3. Goal: What should or needs to be happening? 4. Analysis: Use this page to break down the gap to determine causes.
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
1K views

DM Approach - Problem Solving - PDCA Worksheet

Problem Solving PDCA Worksheet 1. Identify and select a problem: What is the problem you want to address? Go See to gain a deeper understanding of the problem and why it is occurring. 2. Observe and Measure Current State: What do you know today? 3. Goal: What should or needs to be happening? 4. Analysis: Use this page to break down the gap to determine causes.
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 3

Problem Solving PDCA Worksheet

1. Identify and select a problem: What is the problem you want to address?

Store

Date/Time

Grasp the Situation: Go See to gain a deeper understanding of the problem and why it is occurring

2. Go See Observe & Measure Current State: What do you know today?

3. Goal: What should or needs to be happening? Gap


What is between the current state and your goal?

4. What is the problem you are trying to solve? What is a clear statement that can be made about the problem? Example: _______is at _______ vs. the goal of _______

Page 1 of 3
2012 Starbucks Corporation. For internal use only. All rights reserved.

5. Analysis: Use this page to break down the gap to determine causes. Suggestions for analyzing your problem are: Fishbone Diagram, Cloud Diagram, Issue Tree, 5 Whys

Page 2 of 3
2012 Starbucks Corporation. For internal use only. All rights reserved.

Problem Solving PDCA Worksheet


PLAN
What potential causes do you want to address? Identify countermeasures and create a plan to test them.

Store

Date/Time

DO
Try It test your plan

CHECK
Analyze the Results What did you learn?

ADJUST
Comment on results. Did the plan work? YES revise and implement. NO start cycle again.

What (Action Steps)

Who

When

Complete

Measurements What are the measurable and observable facts? Measure Current State Goal Date:

Check (next state) Date:

Check (next state) Date:

Check (next state) Date:

Page 3 of 3
2012 Starbucks Corporation. For internal use only. All rights reserved.

You might also like