Standard phrases for letters and emails

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Letters Emails
Making reference
"With reference to your letter, I..." About...
"In response to your letter, I can confirm..."
Following…
"With regard to your memo, I..."
"Following our phone conversation, I....." Thanks for your email.
"I am writing with reference to your enquiry."
"Thank you for your letter of …"
Replying to a request
"As you requested, I am enclosing a brochure As requested,
about our adventure holidays."
As suggested,
"As you suggested, I am sending you my CV."
"In answer to your enquiry, I am enclosing Here is / Here are
information which I hope will be useful to you." As promised,
"As promised, I am sending you the..."
Establishing context
"Your name was given to me by (source)"
"My colleague, Ewan Jones, suggested that I
Ewan asked me to write to you about…
write to you concerning …."
"I have been advised to contact you Could you give me some information about…
regarding your policy on insurance claims." Would you be interested in …
"I am the Marketing Manager of a search engine
optimisation company, and I am writing to you
to ask if your company would be interested in
promoting ..."
Making reference to something your reader
knows
"As you may already know / have heard, the As you probably know…
Production Division is merging with…"
Saying thank you
"Thank you for your letter in which you Thanks for...
enquired about …"
"Thank you for your advice regarding..."
"I am writing to thank you for your
assistance.”
Informing
"It has come to our notice that..." Just to let you know…
"I am writing to inform you that..."
A quick note to tell you…
"Please be advised that..."
"I am writing to advise you that..."
Confirming
"I am writing to confirm ...." Just to confirm that…
"I would like to confirm ...."
Asking for information or advice
"I am writing to enquire about ...." Can you tell me about…
"I would be interested to receive further details
Please tell me about…
about ...."
"Please could you give me the necessary I’d like some information about…
details concerning ...?" I’d like your advice about…
"I would be grateful for your advice
concerning..” Could you tell me if…
"I would appreciate your advice on ..." Please let us know about…
Explaining and clarifying
"I am writing to explain ..." Here’s some information about..
"I would like to clarify certain points regarding...”
Just to clarify…
"I would like to take this opportunity to clarify ..."
Making a suggestion or giving advice
"In response to ..... may we suggest that you You could…
contact ...."
You can...
"With regard to your enquiry about ... we advise
you to ... " Why don’t you..
"We would like to advise all our customers to ..."
Enclosing
"Please find enclosed ...." Please find attached a ...
"Enclosed please find ..." Attached please find ...
"Enclosed is a ..." Attached is ...
"Enclosed are ...."
"I am enclosing a ..."
"I have pleasure in enclosing ..."
Apologising
"Please accept our apologies for this Sorry for…
misunderstanding."
Sorry about…
"We apologise for our mistake and we would
like to take this opportunity to assure you that it We’re very sorry that…
will not happen again." We’re sorry to tell you that…
"We hope that this misunderstanding has
not caused you too much inconvenience."

Referring to a meeting
"I look forward to seeing you on …" See you on…
"I look forward to meeting you on …”
Let’s meet up to discuss…
"I would be delighted to arrange a meeting
with you." Would you be free to meet on…
Shall we meet up to discuss…
Asking for action
"I would be grateful if this matter could be Could you…
resolved..."
Please could I have…
"I would appreciate further information on …"
"I would be grateful for further advice." Please could you give me…
"I would be grateful if you could send me...”
Please send me…
Offering help
"Please do not hesitate to contact me if I can Let me know if you’d like any other information.
be of further assistance."
Feel free to contact me…
"If you would like any more information,
please do not hesitate to contact me on…"
"Please feel free to contact me again if I can
be of further assistance."

Expressing urgency
"As this matter is now urgent, we would Please get back to me asap.
appreciate a prompt reply."
Please reply asap.
"We look forward to hearing from you at your
earliest convenience."
"Due to the urgency of the situation, I would
appreciate receiving your advice as soon as
possible."