5W1H & Why Why Analysis

Presented To;PROF. J. M. PANT

Presented By:Sarweshwar Malakar Anshul Modi Rajveer Panwar Preeven Patel Anjali Pathak Vijendra Pawar

5W1H
Ask detailed questions to go with the main ideas.
For each of the main ideas that you have identified in a reading, ask yourself questions starting with the 5W1H question words.
WHO

HOW Main Idea

WHAT

Identify Enlist Distinguish Link

WHY

WHERE

WHEN

When to use it?

Use the Kipling questions at any time or when you need to get an extra stimulus. They are good for unsticking creative session, when people dry up and run out of ideas. They are also useful to help take different views when defining the problem. You can also use it to ask questions when selecting an idea to carry forward for further development.

How to use it
Rudyard Kipling used a set of questions to help trigger ideas and solve problems and immortalized them in the poem: I have six honest serving men They taught me all I knew I call them What and Where and When And How and Why and Who These questions can be used as stimuli to get thinking going in many situations.

Example 1 Conversation between H.R. and Marketing Manager

Purpose
What is you requirement?
We need S.R. (Sale Representatives)

Why?
Because we are required at many places

What else we can do?

Transfer our existing S.R. or recruit new S.R.

What should be done?

Recruit new S.R.

Place
Where is the requirement?
In Goa

Why?
Because in Goa we are getting new orders

Where else can be requirement?

Where we have less sales force (Goa) or in Mumbai

Where should be done?

In Goa as we are seeking new business over there

Sequence
When is it done?
As early as possible

Why?
Because we want to grab this opportunity very soon

When else we can recruit?

After 6 months or 1 year or with in 2 months

When recruiting should be done?

With in two months

Person
Who is recruited?
Experienced person in this field

Why?
Goa is new market for Birla

Who else can be recruited?

Fresher or experience of less than 1 year or experience of more than 1 year in this field

Who should be recruited?

Person who has experience of more than 1 year in this field

Mean
How is it done?
By interviewing

Why?
Because it is best way to judge

How else we can do this?

Recruit directly or recruit after having interview and written exam

How should you go to library for reading books in free time of more than half an hour?
Recruit after having interview and written exam

What (Purpose) :- New S.R. Where (Place) :- Goa When (Sequence) :- With in 2 months Who (Person) :- Experience (more than 1 year) How (Mean) :- By Interviewing and written exam

Example 2 New computers requirement

Purpose
What is the requirement? - We need new computers Why? - Because a high number of students are going to come in this session. What else we can do? - Buy second hand computers or take computers on rent What should be done? - Purchase new computers

Place
Where is it done? In new computer center Why? Because it will be easy to install new computers Where else we can install these computers? Library or Old computer lab Where it should be installed? New Computer center

Sequence
When is it installed? - Before new session get start Why? - Because nobody face any problem regarding computers When else we can install? - In next session or in our new campus (Kaparda) When installing should be done? - In this session only

Person
Who is installing it? - IBM Why? - Because we are using 150 computers of IBM and IBM is giving good services Who else can install it? - HP or assembled Who should install it? - IBM

Mean
How is it done? - By contacting IBM concern person in Jodhpur Why? - It will be easy to get order on time How else we can do? - By contacting headquarter of IBM How should it be done? - By contacting IBM concern person in Jodhpur only

 What (Purpose) :- Requirement of New Computer Where (Place) :- New computer center of AIM When (Sequence) :- Before beginning of new session Who (Person) :- IBM How (Mean) :- By contacting IBM office in Jodhpur

Example 3 Vodafone Customer Care

Purpose
What is done?
Vodafone customer care is outsourced

Why?
To save huge investment

What else?
Build own call center, outsource

What should?
Build own call center

Place
Where is it done?
Five different places. (Ashram Road, Gujarat College, C.G. Road, Vastrapur and S.G. Highway)

Why?
Lack of space

Where else?
In multi storey building

Where should it be done?

In multi storey building

Sequence
When is it done?
24/7

Why?
For continuous service

When else?
8 hours, 12 hours, 24/6

When should be done?

24/7

Person
Who is doing it?
Customer care executive

Why?
Because they are trained

Who else can do it?

Computerized machine, Kiosk Machines

Who should do it?

Customer care executives

Mean
How is it done?
Magus Customer Dialog looks after it

Why?
Outsourcing contract given to them

How else?
Mhpasis, Azure Knowledge Center, iCall, TCS, Own Call Center

How should?
By outsourcing to Magus Customer Dailog but in own building

What (Purpose) : Own call center Where (Place) : In multi-storey buliding When (Sequence) : 24/7 Who (Person) : Customer Care Executives How (Mean) : Outsource but in own building

Example 4 General Reservation Ticket

Purpose
What is done?
General tickets (non reserved) are sold at stations only

Why?
No other place is allotted

What else?
Vending machines, at parking places, authorized agents

What should?
Separate Counters for general ticket

Place
Where is it done?
At railway station at entrance

Why?
For passengers convenient

Where else?
Vending machines, authorized agents

Where should it be done?

Each platforms

Sequence
When is it done?
Before 2 hours of train arriving or departing

Why?
As per rules

When else?
24hours, 3 days, 7days

When should be done?

24 hours

Person
Who is doing it?
Railway executives

Why?
As its part of there job

Who else can do it?

Kiosk Machines, Authorized agents,

Who should do it?

Railway executives, authorized machine

Mean
How is it done?
Sold at railway station

Why?
Because it is decided earlier

How else?
Kiosk Machines, Internet, Authorized agents

How should?
At counters

 What (Purpose) : New counters for non reserved tickets at each platform Where (Place) : At each Platform When (Sequence) : 24 Hours Who (Person) : Authorized agents How (Mean) : From Railway Board

Example 5 Conversation between two Students

Purpose
What are you doing?
Just enjoying my leisure time.

Why?
Because I dont have any work.

What else you can do right now?

I can read newspaper, books, magazine or go to thadi (tea stall)

What should be done this time?

Read Books

Place
Where is it done?
In the Class.

Why?
Because I dont have elective subject lecture

Where else you can go for reading books

Library, Cafeteria, Reception or computer lab

Where reading should be done?

In Library

Sequence
When is it done?
During the free time

Why?
Because I dont have elective class

When else you can read books in institute?

During lunch break, tea break or after the classes

When reading should be done in Library?

We have free time more than half an hour

Person
Who is doing it?
I am doing it

Why?
Because I haven't opted for that subject

Who else can do it?

Students who haven't opted for that subject or staff members or watchman

Who should read books in library during the free break of more than half an hour?
Students who havent opted for that subject

Mean
How is it done?
By going downstairs and then move to liabrary

Why?
Because our library is in new building of our campus

How else you can go there?

By walking or by driving vehicle

How should you go to library for reading books in free time of more than half an hour?
By Walking

 What (Purpose) :- To read books Where (Place) :- library When (Sequence) :- Break of more than half an hour Who (Person) :- Students who havent opted for that subject How (Mean) :- By walking

Example 6 Library

Purpose

What are you doing?

Just enjoying leisure time.

Why?
Because, I dont have any work to do.

What else you can do?

I can read news paper, magazine, surf on net, read books, go to thari (tea stall).

What should you do?

Read books.

Principal Improvement That person can read books without wasting time.

Place

Where it is done?
In class.

Why?
Because, I dont have elective classes.

Where else?
Cafeteria, computer lab, reception, library.

Where should it be done?

In library.

Principal Improvement Principal Improvement Library is the best place for reading books.

Sequence

When is it done? During the free time. Why? Because, I dont have elective classes. When else? During the tea break, lunch time, after the classes. When should it be done? In the spare time when it is more then half hour. Principal Improvement Must utilize spare time in right way.

Person

Who is doing it?

I am doing it.

Why?
Because, I dint opted for that elective.

Who else?
Watchmen, sweeper, teachers, students.

Who should do it?

Those students who haven't opted for that elective.

Principal Improvement Student must do this work for their betterment.

Means How is it done?

First, I go to downstairs and move to library.

Why?
Because our library is in new building.

How else?
By walking, by driving vehicle.

How should it be done?

By walking.

Principal Improvement Do right thing in right way without indulging unnecessary cost

Example 7

Purpose What are you waiting for?

I am waiting for train.

Why?
Because, I have to go to Jaipur.

What else you can do?

I can go by bus, flight, my car.

What should you do?

I must go in train.

Principal Improvement Train is best option because it is nominal and time saving also.

Place Where it is located?

At Jodhpurs main railway station.

Why?
Because train comes here only.

Where else?
At Raika Bagh railway station.

Where should you catch the train?

At the jodhpurs main railway station.

Principal Improvement This is the best place to catch the train because train starts from here only.

Sequence When you will catch the train?

At 5:45 am.

Why?
Because it goes at this time only.

When else?
Next day same time.

When should you catch it?

At 5:45 am only.

Principal Improvement We must catch the train at right time nor the train will depart.

Person

Who is going?
I am going.

Why?
Because, I have to attend the meeting in Jaipur.

Who else can go?

Any body like business men, government employee, man, women, kids, old people etc.

Who should go?

Any body who wants to go.

Principal Improvement Right person must go those who wants to go.

Means

How is it done?
It can be done by taking ticket.

Why?
Because without ticket we are not able to catch the train it is not legal.

How else?
By going on sitting on the gate of the train or in toilet.

How it should be done?

It should be done in legal way by taking ticket and then going.

Example 8 Class Presentation

Purpose
What is done?
Presentations are given

Why?
To get knowledge

What else?
Role plays, Case Studies

What should?
Presentation

Place
Where is it done?
In class room no. 2

Why?
Because PGP-II-PGDM class is there

Where else?
New Computer Lab, Old Computer Lab, Library and class room no. 3

Where should it be done?

Class room no. 2

Sequence
When is it done?
In 1, 2 and 3 lecture

Why?
As POM lecture is scheduled in 1, 2 and 3 lecture

When else?
4, 5, 6, 7, 8 lecture

When should be done?

As per schedule

Person
Who is doing it?
Students of PGDM PGP II

Why?
As topics are allotted to them

Who else can do it?

Other class students, professors,

Who should do it?

Students of PGP II PGDM

Mean
How is it done?
Presentations are made

Why?
To explain the topic given

How else?
Role plays, case studies, debate

How should?
Presentation with interactive activities

What (Purpose) :- New S.R. Where (Place) :- Goa When (Sequence) :- With in 2 months Who (Person) :- Experience (more than 1 year) How (Mean) :- By Interviewing and written exam

Example 9 Presentation not ready

Purpose
What happened?
The presentation is not ready

Why?
Because of other work.

What else?
I could prepare it after completing the work, managing time, ask faculty to give more time.

What should be done?

Manage time schedule

Place
Where it happened?
In the class

Why?
There was a Presentation class

Where else?
In class, during conference, interview

Where should it happen?

In class so that, I can take help of faculty

Sequence
When it happen?
At time of presentation

Why?
Time table is schedule

When else?
In other class time

When should it happen?

In Home

Person
Who has suffered?
I have suffered

Why?
I will get less marks

Who else?
All those who has not prepared

Who should suffer?

Those who does not manage time

Mean
How is it done? Why? How else?

How should?

What (Purpose) :- New S.R. Where (Place) :- Goa When (Sequence) :- With in 2 months Who (Person) :- Experience (more than 1 year) How (Mean) :- By Interviewing and written exam

Example 10 Repairing Computer

Purpose
What are you doing?
I am repairing my computer

Why?
It is not working

What else?
I can do my study

What should you do?

Should install new operating system

Place
Where are you doing?
At Home

Where else you can do?

At college, at computer service center

Where should it be done?

At computer service centre

Sequence
When do you repair it?
In the evening

When else?
On holiday

When should you repair it?

On Thursday

Person
Who is repairing?
I am repairing it

Why?
No one else is there

Who else can do?

My friend, Computer Mechanic

Who should do it?

Computer Mechanic

Mean
How is it do?
By using Windows XP

How else?
By using Linux or Vista

How should it be done?

By using proper software

What (Purpose) :- New S.R. Where (Place) :- Goa When (Sequence) :- With in 2 months Who (Person) :- Experience (more than 1 year) How (Mean) :- By Interviewing and written exam

Example 11 Watching a movie

Purpose
What are you doing?
I am seeing movie

Why?
Because today is holiday

What else you can do?

I can study, meet friends, listen music

What should you do?

Should study

Place
Where are you seeing movie?
At home

Why?
For saving money

Where else?
At cinema hall, at my friends home

Where should you see the movie?

At home

Sequence
When do you watch movie
In the evening

Why?
Its free time

When else?
On Thursday

When should you watch?

On Thursday

Person
Who is seeing the movie?
I am seeing the movie

Who else can do?

My brother

Who should see?

Those who have free time

Mean
How you can see movie?
By using the CD of movie

How else you can see?

By Purchase ticket of movie

How should you do?

I should do by borrowing a CD from friend

What (Purpose) :- New S.R. Where (Place) :- Goa When (Sequence) :- With in 2 months Who (Person) :- Experience (more than 1 year) How (Mean) :- By Interviewing and written exam

Example
Why is the Computer not working?
Because it got crashed.

Why it got crashed?

Because there were many viruses.

Why computer full of viruses?

Because there was no anti virus software.

Why there was no anti virus software?

Because It was not Updated.

Solution: Get the updated Anti virus software so that there will be no virus in Computer, it will not crash and will work properly

Cont
Why were you absent in MIS class? Because Diddee Sir did not allow me. Why did he not allow you? Because I was not completed the assignment. Why were you not completed assignment? Because electricity cut off. Why was electricity cut off? Because transformer burned. Why was it burned? Due to high load and not serviced at time.

Solution: Get transformer serviced at time and load should be

controlled so that transformer will be work continues. So that electricity not cut off.

Cont
Why did you clean the strainer?
Strainer was clogged

Why was Strainer clogged?

Oil was Dirty

Why was Oil Dirty?

Dirt entered the tank

Why did dirt get into the tank?

Upper plate of tank has hole and gape

Why was hole made?

Repair error during the maintenance work

Solution:- Standardize maintenance work and plugged hole and

gap

Example
Why you were absent in office yesterday? Because my boss did not allowed me. Why did he not allowe you? Because I was late. Why were you late? Because My vehicle was not functioning well. Why was it not functioning well? Because carburetor was not cleaned. Why was it not cleaned? Because it was not serviced at time.

Solution: Get vehicle serviced so that carburetor will be cleaned, there will be no problem in vehicle,and reach the office at time and will be able to get full salary.

Cont
Why did India not play very well?
Because Sachin was not played

Why was Sachin not played ?

Because he was injured

Why was he injured?

Due to collapse in the ground

Why he collapsed?
Because confusion of player

Why confusion created?

Due to not proper practice

Conclusion:- They should do proper practice under skilled trainer

Cont
Why is the presentation not present by student?
Because projector not here.

Why is the projector not here?

Because IT Person is not come.

Why is he not come?

Because he will get the projector repair.

Why will projector get repaired?

Because its lenses cracked.

Why projector lenses cracked?

Because someone dropped it.

Conclusion:- Projector should handle with care, so for that it should handle to responsible student.

Toyota Production System (Why? Why? analysis)

Questions Answers

1. Why can one person at Toyota Motors operate only one machine while at the textile plant one woman oversees 40 to 50 automatic looms? 2. Why cant we make this part using JIT?

1. The machines at Toyota are not set up to stop when machining is completed. 2. The earlier process makes them so quickly, we dont know how many are made per minute.

Toyota Production System (Why? Why? analysis) Contd

Questions Answers

3. Why are we making so 3. There is no way to hold many parts? down or prevent overproduction. 4. Why is waste generated in the first place?

WHY WHY Analysis

1. 2. 3. 4. 5. 6. Why the daily report was late? Because the computer went down. WHY? Because the printer didnt work. WHY? Because the ink cartridge was empty. WHY? Because nobody changed it. WHY? Because no one said to change it. Solution: Continuous maintenance of equipments.

Ex-1 Critical Examination (5W1H)

Purpose
What are you doing?
Watering to plants

Why?
Its my hobby

What else you can do?

Read books/magazines

What should I do?

Watering to plants

Cont
Place
Where you water to plants?
In my garden

Why?
So my house look beautiful

Where else I can water to plants?

In public park, and my farm house

Where should I be water to plants?

In my garden

Principle of improvement
I should water to plant in my garden so that it provides me fresh air

Cont
Sequence
When do water to the plants?
In my leisure time

Why?
For entertainment

When else can you water to plants?

In morning or evening time

When should I have to water to plants?

In morning

Principle of improvement
I have to water to plants in the morning time

Cont
Person
Who is watering to plants?
My self

Why?
Because this is my garden

Who else can watering to plants?

Gardner, my family member

Who should do this?

Gardner

Principle of improvement
Gardner should watering to the plants, because he know how to water to plants.

Cont
Means
How is to do?
By using pipe/tap

Why?
Because it is convenient for him

How else way he can water to plants?

By using tube well, spray system

How should it be done?

By using spray system

Ex-2 Critical Examination (5W1H)

What are you doing?
Preparing my lunch

Why?
I know cooking

What else you can do?

I can order, dont eat, go out to eat

Improvements Start lunch outside the home

Cont
Where Where are you cooking the lunch?
Kitchen in my home

Why?
I have all materials required

Where else I will get prepared the lunch? At hostel, at Tiffin Center Where should I prepared/get prepared lunch?
At hostel

Improvement
Outsourcing

Cont
When do you prepare lunch?
Morning

Why?
In noon I am at institute

When else?
In the free period

When should it be prepared?

At noon

Improvement I should prepare/get prepared it at noon

Cont
Who is preparing lunch?
My self

Why?
I am not living with my parent

Who else can prepare?

Hostel cook, Tiffin vendor

Who should do this?

Hostel cook

Improvement
I should get prepared my lunch at hostel

Cont
How is it possible to get prepared the lunch at hostel?
By permission of Director Sir

Why?
He has authority

How else?
I start living in hostel

How should I do?

I should avail the hostel

Improvement
Start living in Hostel so no problem of preparing lunch etc.

Example 3
Q. What happened to Indian wicket keeper? A.He is not playing Q. Why? A. He got Injured

Q. Where is it done? A. W.C. Q. Why? A. Because test series is going on Q. Where else? A. India or Bangladesh or Sri lanka Q. Where it should be done? A. Sri lanka

Q. When is it done? A. While test match is going on Q. Why? A. As it is scheduled Q. When else? A. While practice or warm up match Q.