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This document discusses the impact of information technology (IT) on supply chain management. It contains a survey that asks about the respondent's organization, industry, years of experience, level of IT integration, and the impact of IT on supply chain performance and customer satisfaction. The survey aims to analyze how IT affects factors like delivery times, order processing, forecasting, and inventory costs.

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Vivek Shukla
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© Attribution Non-Commercial (BY-NC)
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Download as RTF, PDF, TXT or read online on Scribd
44 views

Questionnaire

This document discusses the impact of information technology (IT) on supply chain management. It contains a survey that asks about the respondent's organization, industry, years of experience, level of IT integration, and the impact of IT on supply chain performance and customer satisfaction. The survey aims to analyze how IT affects factors like delivery times, order processing, forecasting, and inventory costs.

Uploaded by

Vivek Shukla
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as RTF, PDF, TXT or read online on Scribd
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Objective:- To analyze impact of IT on Supply chain Management 1. 2.

Name(optional): Designation (optional):

3. Name of the organization: 4. Which industry does the company cater to:5. Years of Experience: a) < 4years b) 4-8years c) > 8 years

6. What is the no. of years the company is using IT tools like internet/LAN/WAN/ ERP packages etc.:7. What is the level of Information Integration and IT infrastructure in the company:-

Factors
Does the company have LAN/intranet Does the company uses intranet in its operation Does company exchange data over the net Does the company have an ecatalogue Does the company have supplier data on the internet/intranet Does the company have customer data on the extranet/internet Does the company have inventory information over intranet/internet Can customer place orders over internet/extranet Can procurement be done on the internet/intranet Can payment be done on extranet/internet Does internet/extranet allows customer to inquire about new product Is connection using intranet/internet is as per latest standards Are legacy systems connected

Yes

No

8. What is the impact of Supply Chain Performance:-

Factors
Reducing delivery times Time saving in order processing Efficient fund flow Obtaining valuable customer feedback Effective forecasting for production Faster advertising and promotion Reduction in lead times Reduction in transportation cost Reduction in inventory cost Reducing time in making production schedules and replenishment Increasing supply chain responsiveness Facilitating supplier evaluation Flexibility on suppliers end Ease launching product Information cost reduction in material management Generating profit through e-sales Saving in transport management Saving in procurement

Strongly agree

Slightly agree

Neither agree nor disagree

Slightly disagree

Strongly disagree

Better demand planning Better supply planning Facilitates strategic planning Facilitates new business generation Better decision making and flexibility in area of operations management

9. How does the IT helps in Customer satisfaction:Factors Providing better customer service to Speeding up the transaction time for Providing better customer support to Increasing customer profitability for Increasing awareness of products Increasing the retention of All customers Most customers Few customers None

11. Any recommendations/suggestions:-

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