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Questionnaire Ofbsnl

The document is a questionnaire for a BSNL customer satisfaction survey. It contains 19 multiple choice questions regarding the customer's personal details, type of BSNL connection used, expenses, problems faced, satisfaction with customer service and offerings, and preferences for mobile company advertisements. The customer is also given an opportunity to provide suggestions to improve customer satisfaction.

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Ranjith Prakash
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211 views4 pages

Questionnaire Ofbsnl

The document is a questionnaire for a BSNL customer satisfaction survey. It contains 19 multiple choice questions regarding the customer's personal details, type of BSNL connection used, expenses, problems faced, satisfaction with customer service and offerings, and preferences for mobile company advertisements. The customer is also given an opportunity to provide suggestions to improve customer satisfaction.

Uploaded by

Ranjith Prakash
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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QUESTIONNAIRE

1. Name
2. Age 3. Mobile No: 4. Occupation 5. Why do you prefer BSNL?

:
: :

a)Rental b)brand value c)network coverage d)all 6. From how long you are using the BSNL connection? a) 1 year b)2years c)more than 3years

of these ( )

7. Which type of connection you are using ? a)prepaid b)postpaid

8. How much is your monthly expenses on your mobiles? a)less than 150/-b) 150-350 c)350-500 d)above 500 9. Do you receive remainders regularly to pay bill/top up a)yes 10. b)no

Which type of problem you are facing in your connection? a)signal problem activation b)recharge coupons c)unwanted ( )

11 .In case of any problem, how long does it take to rectify it? a) immediately b)lday c)2days d)more than 2days 12. Are you regularly receiving promotional calls from BSNL ? a)Yes b)No ( ) ( )

l3.Does BSNL 'CUSTOMER SERVICE CENTER' representatives provides the information you required ? a) Yes 14.How satisfied are you provided ? a)excellent b)good c)fair d)poor ( ( ) ) b)No ( )

with the clarity of information they

15. Are you satisfied with BSNL present offerings? a) satisfied b)unsatisfied

16. Which company advertisement promotion and punch lines you like the most a) BSNL -Best hai mere liye b) Airtel-Barriers break when people talk, Express yourself c) Reliance-karlo dhuniya mutti mei d) Idea- An idea can change your life 17. 0verall satisfaction on BSNL? a) Satisfied b) unsatisfied ( ) ( )

18. How would you rate the overall quality of your relationship BSNL, considering all of your experiences with them? Would you say it is. a)excellent b)good c)fair d)poor ( )

19. Would you like to give your suggestions to improve the satisfaction level of the customers? a)yes b)no

If yes please specify ____________________________________________

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