actiLib Autoloader 1U User and Service Guide

Copyright 2009 actidata GmbH The information contained in this document is subject to change without notice This document contains proprietary information which is protected by copyright. All rights are reserved. No part of this document may be reproduced, modified, distributed, or translated to another language without the prior written consent of actidata GmbH. actidata GmbH Alter Hellweg 111 44379 Dortmund www.actidata.com This document may describe designs for which patents are pending, or have been granted. By publishing this information, actidata conveys no license under any patents or any other rights. actidata does not accept liability for errors contained herein or for incidental or consequential damages (including lost profits) in connection with the furnishing, performance or use of this material whether based on warranty, contract, or other legal theory. actidata makes no representation or warranty with respect to the contents of this document and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Further, actidata reserves the right to revise or change this document without obligation on the part of actidata to notify any person or organization of such revision or change. Every effort has been made to acknowledge trademarks and their owners. All trademarks within this document are the property of their respective owners. Trademarked names are used solely for identification or exemplary purposes, and any omissions are unintentional. Published: September 2009 Copyright

Revision History
Date 2009-21-09 Issue Revision Revision 1 Description of changes

Contacting actidata
Europe actidata GmbH Alter Hellweg 111 44379 Dortmund Germany www.actidata.com APAC actidata GmbH Singapore www.actidata.com

About this guide

Symbol Description A danger notice calls attention to a situation that is potentially lethal or extremely hazardous to people. A lighting bolt symbol always accompanies a danger notice to represent a dangerous electrical condition. Important Provides additional information

actiLib Autoloader 1U User and Service Guide Page 4 of 97

General Warnings
DANGER
High voltage! Risk of electric shock. Do not remove cover (or back). No userserviceable parts inside. Refer servicing to qualified service personnel.

CAUTION

Static sensitive! A discharge of static electricity can damage staticsensitive devices or micro circuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage.

Read this manual Do not open Top Cover No servicing except that which is described in this manual Ensure proper ventilation Keep away from heat sources Use proper power sources Properly routed power cable

Precautions
Do not expose the unit to moisture. The operating temperature for this unit is between 10C (50F) and 35C (95F). Use the unit on a firm level surface free from vibration Do not place anything on top of the unit that weighs more than 15 kg.

Product warranty Caution

The warranty for the tape loader shall not apply to failures of any unit when: The tape loader is repaired or modified by anyone other than the manufactures personnel or approved agent. The tape loader is physically abused or used in a manner that is inconsistent with the operating instructions or product specification defined by the manufacturer. The tape loader fails because of accident, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, modification, or service by anyone other than the factory service center or its approved agent. The tape loader is repaired by anyone, including an approved agent, in a manner that is contrary to the maintenance or installation instructions supplied by the manufacturer. The manufacturer's serial number tag is removed. The tape loader is damaged because of improper packaging on return. Unauthorized modifications to the unit configuration by the customer may result in loss of guarantee by the vendor. actiLib Autoloader 1U User and Service Guide Page 5 of 97

Rack stability

WARNING

Weight! To reduce the risk of personal injury or damage to equipment Extend leveling feet to the floor. Ensure that the full weight of the rack rests on the leveling feet. Install stabilizing feet on the rack. In multiple-rack installations, secure racks together. Extend only one rack component at a time. Racks may become unstable if more than one component is extended

actiLib Autoloader 1U User and Service Guide Page 6 of 97

2
1 2 3 4 5

Contents
General Warnings ........................................................................................................... 5 Contents .......................................................................................................................... 7 Figure ............................................................................................................................. 10 Table............................................................................................................................... 11 Product description (overview) and features ............................................................ 12 5.1 5.2 5.3 Front panel .............................................................................................................. 13 Rear panel ............................................................................................................... 15 Internal components................................................................................................ 17

Installing the actiLib Autoloader 1U ........................................................................... 18 6.1 6.2 6.3 6.4 6.5 6.6 6.7 6.8 6.9 6.10 Location requirements............................................................................................. 18 SCSI requirements .................................................................................................. 18 SCSI Host Bus Adapter (HBA) ................................................................................ 19 LUN scanning .......................................................................................................... 19 Preparing the host ................................................................................................... 20 Unpacking the tape loader ...................................................................................... 21 Identifying product components .............................................................................. 22 Remove the shipping lock ....................................................................................... 23 Rack mounting the tape loader ............................................................................... 24 Connecting the SCSI and power cable ................................................................... 26

Operating the tape loader ............................................................................................ 29 7.1

Operator Control Panel (OCP) ................................................................................ 29 7.1.1 Operating modes .......................................................................................... 29 7.1.2 OCP Philosophy............................................................................................ 29 7.1.3 Power-Up Display ......................................................................................... 30 7.1.4 Note about the LEDs .................................................................................... 30 7.1.5 Input Modes .................................................................................................. 30 7.1.5.1 Selectable predefined values .................................................................................. 30 7.1.5.2 Toggle values .......................................................................................................... 31 7.1.5.3 Numerical values ..................................................................................................... 31 7.2 Power ON/OFF ....................................................................................................... 31 7.3 OCP Menu Trees .................................................................................................... 32 7.3.1 Symbols ........................................................................................................ 32 7.3.2 OCP User Menu Flow Charts ....................................................................... 33 7.4 Tape cartridges ....................................................................................................... 46 7.4.1 actiLib Autoloader 1U cartridge type ............................................................ 46 7.4.2 Using and maintaining tape cartridges ........................................................ 47 7.4.3 Labeling tape cartridges ............................................................................... 47 7.4.4 Write-protecting tape cartridges.................................................................... 48 7.4.5 Backward read compatibility ......................................................................... 49 7.4.6 Barcode reader ............................................................................................. 49 7.5 Magazines ............................................................................................................... 49 7.5.1 Inserting tape cartridges into a magazine ..................................................... 50 7.5.2 Removing and replacing a magazine using the OCP ................................... 50 7.5.3 Removing and replacing a magazine using the RMU .................................. 51 7.5.4 Slot numbering .............................................................................................. 52 7.5.5 Mail slot ......................................................................................................... 52 7.6 Remote management unit (RMU) ........................................................................... 54 7.6.1 Overview ....................................................................................................... 54 7.6.2 Loader status icons ....................................................................................... 55 7.6.3 Login ............................................................................................................. 55 7.6.4 Identity .......................................................................................................... 56 actiLib Autoloader 1U User and Service Guide Page 7 of 97

7.6.4.1 7.6.4.2 7.6.5.1 7.6.5.2 7.6.5.3 7.6.6.1 7.6.6.2 7.6.6.3 7.6.6.4 7.6.6.5 7.6.6.6 7.6.6.7 7.6.6.8 7.6.7.1 7.6.7.2 7.6.7.3 7.6.8.1 7.6.8.2 7.6.8.3 7.6.8.4 7.6.8.5 8

Viewing static loader information ............................................................................ 56 Viewing static drive information .............................................................................. 57 7.6.5 Status ............................................................................................................ 57 Viewing dynamic loader information ....................................................................... 57 Viewing dynamic drive information ......................................................................... 58 Viewing the tape cartridge inventory ....................................................................... 58 7.6.6 Configuration................................................................................................. 60 Changing the system configuration ......................................................................... 60 Changing the drive configuration ............................................................................ 60 Changing the network configuration ....................................................................... 61 Changing the administrative password ................................................................... 61 Setting date/time ..................................................................................................... 62 Setting error log mode............................................................................................. 63 Setting event notification parameters...................................................................... 63 Restoring factory defaults ....................................................................................... 64 7.6.7 Operations .................................................................................................... 65 Moving media within the loader .............................................................................. 65 Determining current media inventory ...................................................................... 65 Releasing and replacing magazines ....................................................................... 66 7.6.8 Service .......................................................................................................... 66 Performing general loader diagnostics ................................................................... 66 Determining and updating firmware ........................................................................ 67 Rebooting the loader ............................................................................................... 67 Viewing loader logs ................................................................................................. 68 Cleaning tape drive ................................................................................................. 69

Troubleshooting............................................................................................................ 70 8.1 Installation problems ............................................................................................... 70 8.1.1 SCSI ID ......................................................................................................... 70 8.1.2 LUN scanning ............................................................................................... 70 8.1.3 SCSI Cabling ................................................................................................ 70 8.1.4 Termination ................................................................................................... 70 8.1.5 Compatibility ................................................................................................. 71 8.1.6 SCSI Host Adapter Installation ..................................................................... 71 8.1.7 Backup Application Installation ..................................................................... 71 8.1.8 Device Driver Installation .............................................................................. 71 Troubleshooting table ........................................................................................................ 72 8.1.9 Removing stuck tapes from slots .................................................................. 75 8.1.10 Magazine does not unlock via OCP or RMU (Emergency release) ............. 77 8.2 Tape loader error codes .......................................................................................... 79 8.2.1 Example error code ...................................................................................... 79

Servicing ........................................................................................................................ 86 9.1 9.2 9.3 9.4 Possible tools needed ............................................................................................. 86 Electrostatic Discharge ........................................................................................... 86 Removing and replacing a tape drive ..................................................................... 86 Removing and replacing the base chassis ............................................................. 88

10 11

Packaging before transportation ................................................................................ 90 Technical actiLib Autoloader 1U specifications ........................................................ 92 11.1 Physical specifications ............................................................................................ 92 11.2 Maximum storage capacity and data transfer rate .................................................. 92 11.3 Environmental specifications .................................................................................. 93

12 13

Recycling and disposal ................................................................................................ 94 Regulatory information ................................................................................................ 95 13.1 Device Standards .................................................................................................... 95 13.2 FCC (United States) ................................................................................................ 95

actiLib Autoloader 1U User and Service Guide Page 8 of 97

13.3 Canadian Certification ............................................................................................. 96 14 Index ............................................................................................................................... 97

actiLib Autoloader 1U User and Service Guide Page 9 of 97

Figure

Figure 1 front and rear actiLib Autoloader 1U view .................................................................... 12 Figure 2 Front panel .................................................................................................................... 13 Figure 3 Rear panel with a SCSI tape drive ................................................................................ 15 Figure 4 Rear panel with a SAS tape drive ................................................................................. 15 Figure 5 Rear panel with a Fibre channel tape drive................................................................... 15 Figure 13 Attaching the SCSI cable to the drive ......................................................................... 26 Figure 15 Attaching the power cable ........................................................................................... 27 Figure 16 OCP symbols .............................................................................................................. 32 Figure 17 OCP interaction Mode ................................................................................................. 33 Figure 18 Interaction Mode, Information ..................................................................................... 34 Figure 19 Interaction Mode, Information Autoloader, continuation ............................................. 35 Figure 22 Interaction Mode, Commands ..................................................................................... 38 Figure 23 Interaction Mode, Configuration .................................................................................. 39 Figure 24 Interaction Mode, Configuration, continuation ............................................................ 40 Figure 25 Interaction Mode, Configuration Drive, continuation ................................................... 41 Figure 26 Interaction Mode, Service............................................................................................ 42 Figure 27 Interaction Mode, Service Autoloader, continuation ................................................... 43 Figure 28 Interaction Mode, Service Drive, continuation............................................................. 44 Figure 29 Interaction Mode, Service Drive FW Upgrade, continuation ....................................... 45 Figure 32 Insert magazines ......................................................................................................... 50 Figure 33 RMU Login page ......................................................................................................... 51 Figure 34 Operations, Magazine page ........................................................................................ 52 Figure 35 Slot numbering left magazine with mail slot ................................................................ 52 Figure 36 Handling mail Slot ....................................................................................................... 53 Figure 37 Slot numbering right magazine ................................................................................... 53 Figure 38 RMU Login page ......................................................................................................... 56 Figure 39 Identity, loader page .................................................................................................... 56 Figure 42 Status, Drive page ....................................................................................................... 58 Figure 43 Status, Inventory page ................................................................................................ 59 Figure 44 Configuration, System page ........................................................................................ 60 Figure 45 Configuration, Drive page............................................................................................ 61 Figure 46 Configuration, Network page ....................................................................................... 61 Figure 47 Configuration, User page ............................................................................................ 62 Figure 48 Configuration, Date/Time page ................................................................................... 62 Figure 49 Configuration, Log page .............................................................................................. 63 Figure 52 Operations, Move Media page .................................................................................... 65 Figure 53 Operations, Inventory page ......................................................................................... 65 Figure 54 Operations, Magazine page ........................................................................................ 66 Figure 55 Service, General Diagnostic page ............................................................................... 66 Figure 56 Service, Firmware page .............................................................................................. 67 Figure 57 Service, Reboot page .................................................................................................. 68 Figure 58 Service, Loader Logs page ......................................................................................... 68 Figure 59 Service, Clean drive page ........................................................................................... 69 Figure 62 Remove the left magazine........................................................................................... 78 Figure 63 Drive sled components of rear panel ......................................................................... 87 Figure 64 Tape drive removal...................................................................................................... 87 Figure 65 Installing a tape drive .................................................................................................. 88 Figure 66 Replacing Shipping lock before transportation ........................................................... 90 Figure 67 Product Label .............................................................................................................. 90 Figure 68 Re-Packaging the loader ............................................................................................. 91 Figure 69 WEEE Symbol ............................................................................................................. 94

actiLib Autoloader 1U User and Service Guide Page 10 of 97

Table

Table 1 Front panel overview ...................................................................................................... 14 Table 2 Rear panel overview .................................................. Fehler! Textmarke nicht definiert. Table 3 Internal components ....................................................................................................... 17 Table 4 Location requirements .................................................................................................... 18 Table 5 Unpacking the loader...................................................................................................... 22 Table 6 Write protecting .............................................................................................................. 49 Table 7 Slot numbering, left magazine ........................................................................................ 52 Table 8 Slot numbering, right magazine ...................................................................................... 54 Table 9 Status icons .................................................................................................................... 55 Table 10 Troubleshooting table ................................................................................................... 75 Table 11 Access to manually release a magazine ...................................................................... 77 Table 12 Removing the left magazine ......................................................................................... 78 Table 13 Main error codes ........................................................................................................... 85 Table 14 Description for Figure 45 .............................................................................................. 87 Table 15 Re-Packaging description............................................................................................. 91 Table 16 actiLib Autoloader 1U physical specification ................................................................ 92 Table 17 Maximum storage capacity ........................................................................................... 93 Table 18 Environmental specification .......................................................................................... 93

actiLib Autoloader 1U User and Service Guide Page 11 of 97

Product description (overview) and features

The actiLib Autoloader 1U provides a compact, high-capacity, low-cost solution for simple, unattended data backup. This unique design houses up to 8 tape cartridges in a compact 1U form factor with easy access to tape cartridges via two removable magazines and a mail slot. The magazines can hold up to four (left magazine including mail slot) cartridges. The loader can support one LTO3 or LTO4 half height tape drive. The loader occupies one SCSI target address and uses dual LUNs for the tape drive and loader robotic. The loader can operated via Operator Control Panel or Remote management unit. The actiLib Autoloader 1U is compatible with most operating systems and environments that support the SCSI interface. However, the loader requires either direct support from the operating system or a compatible backup application to take full advantage of its many features.

Figure 1 front and rear actiLib Autoloader 1U view Particular emphasis of the actiLib Autoloader 1U includes: Platform of 1U tape loaders - independent of tape and drive form factors Configurability - from entry level cost optimized loader to a feature rich configuration Broad level of connectivity - SCSI , SAS and FC Expandability magazines and drive sleds can be added in the field Technology upgrade - customer can upgrade tape drive technologies (e.g. LTO3 to LTO4) in the field Service friendly design - drive, accessible from the back of the unit allowing for quick replacement Maximum up time - through advanced error handling and recovery capability

actiLib Autoloader 1U User and Service Guide Page 12 of 97

The includes the actiLib Autoloader 1U following features: USB interface to enable Serviceability features and/or Customized features (Storage On Demand) implementation Operator Control Panel simple character set Integral Remote management unit Supports industry standard management software tools such as SNMP and SMI-S (future developments) Mail slot Robotic with barcode reader The actiLib Autoloader 1U encompasses 1U rack formats as well as tabletop functionality. It provides cost-effective, easy to install, automated data protection for the small to medium sized business.

NOTE

Not all features will be available at initial product launch and will be added upon technology availability, anticipated market requirements, and/or Customer needs.

5.1

Front panel

The front of the actiLib Autoloader 1U is used to access the power button, operator control panel (OCP), left and right magazines, LEDs, and the mail slot. The Operator panel consists of an LCD display with a 2x16 character matrix, 4 push button switches and a power on/off button. The circuitry to illuminate external LEDs has also been incorporated into the current level of hardware

2 3 4 5 6 8 7

10
Figure 2 Front panel

13

12 11 10

actiLib Autoloader 1U User and Service Guide Page 13 of 97

Number 1 2

Description Left magazine with Mail slot Power button. Pressing the button will initiate a controlled Power Down of the unit (soft power down LED READY (Green). Illuminated when power is on. Blinking when there is tape or loader robotics activity. LED CLEAN (Amber). Illuminated when the tape drive has determined that a cleaning cartridge should be used. Cleaning is only necessary when the loader directs you to do so. Additional cleaning is not necessary. LED ATTENTION (Amber). Illuminated if the loader has detected a condition that requires attention by the operator. LED ERROR (Amber). Illuminated if an unrecoverable tape drive or loader error occurs. A corresponding error message displays on the LCD screen (see for more information). Control key UP button The UP button is used to navigate through menu items. Control key CANCEL button [X] The CANCEL button is used to cancel a user action and return to the last menu item. Right Magazins Air vents Control key DOWN button [<] The PREVIOUS button is used to navigate backward through menu items. Control key ENTER button [] The ENTER button is used to go to a sub menu or execute an action. Front panel OCP display, consisting of 2x16 characters The OCP screen displays actions and status information, menu items or error messages equivalent to the operation mode.

9 10 11

12

13

Table 1 Front panel overview

actiLib Autoloader 1U User and Service Guide Page 14 of 97

5.2

Rear panel

The rear of the tape loader provides access to SCSI connectors, tape drive bays, the power connector, Ethernet, serial and the USB port. Figure 3 show the rear panel of a loader with a half height LTO drive.

Figure 3 Rear panel with a SCSI tape drive

Figure 4 Rear panel with a SAS tape drive

Figure 5 Rear panel with a Fibre channel tape drive

actiLib Autoloader 1U User and Service Guide Page 15 of 97

Number 1 2 3 4 5 6 7 8 9 10 11 12 13

Description Power connector: The loader requires a 110/220 volt AC power connection Shipping lock (storage location) Fan vent Tape drive sled 68-pin HD SCSI connectors Product label foil (see section 10) Tape Drive LED Ethernet port Serial port Controller LED USB port (Host) SAS connectors Fibre channel connectors

Table 2 Rear panel overview

actiLib Autoloader 1U User and Service Guide Page 16 of 97

5.3

Internal components

4 3 5

2 1 7

Figure 6 Internal components

Number 1 2 3 4 5 6 7

Description Left magazine. Robotic with bar code reader Controller Drive sled Power supply Chassis Right magazine

Table 3 Internal components

actiLib Autoloader 1U User and Service Guide Page 17 of 97

6 6.1
Criteria

Installing the actiLib Autoloader 1U

Location requirements
Definition Standard 19-inch rack with 1U of clearance 10-35 C (50-95 F) AC power voltage: 100-127 VAC; 200-240 VAC Line frequency: 50-60 Hz Place the loader near an AC outlet. The AC power cord is the products main AC disconnect device and must be easily accessible at all times. 11.4 kg 13.1 kg

Choose a location that meets the following criteria

Rack requirements Room temperature Power source

Weight without media Weight with media (8 LTO cartridges) Air quality

The loader should be placed in an area with minimal sources of particulate contamination. Avoid areas near frequently used doors and walkways, stacks of supplies that collect dust, printers, and smoke-filled rooms. Excessive dust and debris can damage tapes and tape drive. 20-80 percent RH non-condensing Back: Minimum of 15.4 cm (6 inches) Front: Minimum of 30.8 cm (12 inches) for mail slot Minimum of 60 cm to remove magazines (24 inches) Sides: Minimum of 5.08 cm (2 inches)

Humidity Clearance

Table 4 Location requirements

6.2

SCSI requirements

The actiLib Autoloader 1U incorporates a wide SCSI-2 or SCSI-3 Low-Voltage Differential (LVD) SCSI bus, but may also be attached to a Single-Ended (SE) SCSI bus. Make sure your SCSI host adapter or controller supports these standards. If you connect the loader to an SE SCSI bus, or if there are SE devices attached to the same SCSI bus, the loaders performance is limited to the maximum data transfer speed and maximum cable lengths of the SE bus. For these reasons, Actidata strongly recommends that you do not use a SE SCSI bus with the loader.

IMPORTANT

Do not connect an LTO3 device to a SE SCSI bus, as it will severely degrade performance.

actiLib Autoloader 1U User and Service Guide Page 18 of 97

IMPORTANT

The actiLib Autoloader 1U is NOT compatible with a standard differential (Diff) or High-Voltage Differential (HVD) SCSI bus. This loader is compatible with a narrow (50-pin) SCSI bus using a 68-pin to 50-pin adapter that terminates the unused 18 pins (Not included with the loader). These adapters are sometimes labeled highbyte termination

6.3

SCSI Host Bus Adapter (HBA)

To get optimum performance from your actiLib Autoloader 1U you need a SCSI bus that can transfer data at a rate that supports the loaders maximum burst transfer speed, see Maximum storage capacity and data transfer rate on page 92. A single-ended SCSI host bus adapter will severely degrade performance and limit cable length. Also, if there is any SE devices on the same SCSI bus, the entire SCSI bus will negotiate down to SE speed, severely degrading performance.

6.4

LUN scanning

The actiLib Autoloader 1U uses a single SCSI ID per drive to control the tape drive (LUN 0) and loader robotic (LUN 1). The loader requires an HBA that supports LUN scanning. If it is not enabled, your host system will not scan beyond LUN 0 and will fail to discover the loader. It will just see the tape drive.

IMPORTANT

Some HBAs, such as RAID controllers, do not support LUN scanning.

actiLib Autoloader 1U User and Service Guide Page 19 of 97

6.5

Preparing the host IMPORTANT

Use proper procedures to prevent electrostatic discharge (ESD). Use wrist-grounding straps and anti-static mats when handing internal components.

Follow these general guidelines: Make sure that your backup application supports the SCSI host bus adapter. If the host server is connected to a network, check with the system administrator before turning off power. Install a suitably rated HBA. Remember that if there is any SE devices on the same SCSI bus, the entire SCSI bus will negotiate down to SE speed and severely degrade performance and limit cable length. Make sure that LUN scanning is enabled on the SCSI host adapter. Verifying the connection Depending on the server configuration, you may need to change the SCSI ID of the loader. When the host server is powered on, install the software and/or driver(s) that are compatible with the loader. Backup software packages may require additional software or licensing to communicate with the loader robotics. Ensure the loader is properly terminated. If the loader is the only SCSI device, other than the SCSI host adapter on the selected SCSI bus, it must be terminated. Likewise, if the loader is physically the last SCSI device on the SCSI bus, it must be terminated. Only the devices physically located at the beginning and end of the SCSI bus should be terminated. Confirm the host servers operating system recognized the loader in Microsoft In Windows XP, Windows Server 2003 or in Windows 2000 by going to: Settings > Control Panel > System > Hardware > Device Manager > Tape Drive and/or Media Changer. For more information on verifying the connection of SCSI devices, consult the operating system documentation.

actiLib Autoloader 1U User and Service Guide Page 20 of 97

6.6

Unpacking the tape loader

Before you begin, clear a work surface to unpack the loader. Select an open 1U rack location allowing easy access to the host server and an easily accessible power outlet.

IMPORTANT

If the temperature in the room where the loader will be installed varies by 15 C (30 F) from the room where the loader was stored, allow the loader to acclimate to the surrounding environment for at least 12 hours before unpacking it from the shipping container.

Unpacking the loader: 1. Before opening and removing the loader from the box, inspect the container for shipping damage. If you notice any damage, report it to the shipping company immediately. 2. Open the box. 3. Carefully remove the shipping materials from the top of the loader (see Figure ). Remove the accessory package (if present) and set aside. 4. Remove the two rack rails (if included) and set aside.

2 3 4 5

Figure 7 Unpacking the loader actiLib Autoloader 1U User and Service Guide Page 21 of 97

Number 1 2 3 4 5

Description Top shell Rack mount Kit (optional) Unit Bottom shell Box

Table 5 Unpacking the loader 5. Lift the loader out of the carton and remove the bag from the loader. Save the packaging materials for future use.

IMPORTANT

Do not place the loader on either end or sides as this may damage the loader.

6.7

Identifying product components

Confirm that you have received the following: Loader Terminator (not in all configurations) SCSI cable (not in all configurations) Power cord (not in all configurations) Rack mount kit: (not in all configurations) Documentation CD Quick Start Guide

actiLib Autoloader 1U User and Service Guide Page 22 of 97

6.8

Remove the shipping lock IMPORTANT

The shipping lock, which prevents the robotic transport mechanism from moving during shipment, must be removed before the loader is powered on.

The shipping lock is held in place with a label and is located in the top center of the loader. After the shipping lock is removed, it should be stored on the rear panel right side (next to power connector) of the loader for future use. To remove and store the shipping lock: 1. Remove the yellow label that is securing the lock to the top of the loader, and then remove the lock (see Figure ).
2

Figure 8 Shipping lock and label 2. Store the shipping lock next to power supply (see Figure ).

IMPORTANT

If you need to transport the loader, it is recommended that the shipping lock and label is replaced on the top cover (see section 10).

Figure 9 Shipping lock next to power supply

actiLib Autoloader 1U User and Service Guide Page 23 of 97

6.9

Rack mounting the tape loader

The loader easily installs into a standard 19 rack system taking up 1U of space. The actiLib tape loader weighs 13.1 kg (29 lbs) with 8 cartridges

WARNING

Weight! Risk of personal injury or damage to the loader. always remove all tapes to reduce the overall weight of the loader observe local health and safety requirements and guidelines for manual material handling

Required tools: #3 Phillips screwdriver T10 Torx screwdriver There are two sets of eight M6 screws in the accessory package that came with your loader. The type of rack that you have will determine the type of M6 screw that you will use. To install the loader: 1. Determine the location in your rack for your loader to be installed and, using a pencil, mark the location on each vertical rail in your rack. 2. Using the appropriate M6 screws for your rack type, and a #3 Phillips screwdriver, secure one rail to each side of the rack in your chosen rack location. Secure both the front and back of each rail to the rack. The rails extend to fit a variety of rack depths. The correct orientation of the left and right rails is shown in Figure .

Figure 10 Installing the rails into the rack actiLib Autoloader 1U User and Service Guide Page 24 of 97

1. Using the Torx screwdriver, remove the screw on each side of your loader. Shown in Figure step1.

2 1

Figure 11 Installing the mounting brackets and guide pulleys 2. Install the loader guide pulleys on each side of the loader using the 2 Torx screws included in the rack kit (see Figure step 2). Install the mounting brackets of the loader using the 4 Torxs screws included in the rack kit. Shown in Figure (step 3). 3. With loader guide pulleys and mounting brackets installed, slide the loader onto the rails. 4. Secure the loader to the rack (see Figure ) using a 3# Phillips screwdriver placed through the small holes in the mounting bracket to tighten the M5 screw on each side of the loader.

Figure 12 Securing the loader to the rack actiLib Autoloader 1U User and Service Guide Page 25 of 97

6.10

Connecting the SCSI and power cable INFORMATION

The LTO3 and LTO4 tape drives are Ultra 160 or 320 SCSI LVD device. Only cables and terminators specified for Ultra160 or 320 use or labeled as Multi Mode should be used.

WARNING

Use approves power cords! Not doing so can result in the following: not meeting individual country specific safety requirements; insufficient conductor amp capacity that could result in overheating with potential personal injury and/or property damage; an unapproved power cord could fracture resulting in the internal contacts being exposed, which potentially could subject the user to a shock hazard. Manufacturer disclaims all liability in the event a non-manufacturer approved power cord is used. Manufacturer disclaims all liability in the event a non-manufacturer approved power cord is used.

CAUTION

Failure to remove the power cables from these devices when installing SCSI cables could result in damage to the loader.

To connect the SCSI and power cable to the tape loader: 1. Shut down and turn off the selected server. Turn off all attached devices, such as printers and other SCSI devices. Remove the power cables from the server and all attached accessories. 2. Attach one end of the SCSI cable (included in the accessory package) to one of the connectors on the back panel of the loader (see Figure 6)

Figure 63 Attaching the SCSI cable to the drive

actiLib Autoloader 1U User and Service Guide Page 26 of 97

3. Attach the other end of the SCSI cable to the connector on the SCSI host bus adapter or to the connector on the previous device on the SCSI bus.

INFORMATION

The host bus adapter should be LVDS. A SE SCSI host bus adapter will work, but will severely degrade performance, and limit cable length. If there are any SE devices on the same SCSI bus, the entire SCSI bus will negotiate down to SE speed and severely degrade performance. Never attach the LTO3 tape drive to a SE SCSI bus

4. Attach the terminator to the remaining SCSI connector on the back panel of the loader; if the loader is the last or only device on the SCSI bus (see Figure ). Otherwise, attach one end of a SCSI cable to the remaining port and the other end to the next device on the SCSI bus. Make sure that the last device on the SCSI bus in properly terminated.

Figure 14 Attaching the terminator to the drive 5. Attach the power cable to the power connector on the back panel of the loader (see Figure 7). 6. Plug the power cable into the nearest properly grounded power outlet.

Figure 75 Attaching the power cable

actiLib Autoloader 1U User and Service Guide Page 27 of 97

CAUTION

To disconnect all power from the loader, remove the power cord from the outlet. The power button only puts the power on stand-by.

7. Turn on the loader using the power button. Check the LCD screen to make sure the loader is receiving power. If it is not, check the power connections and your power source. During the Power-On-Self-Test (POST), all four LEDs are illuminated briefly, followed by a flashing Ready LED. When the initialization sequence is complete, the Home screen will be displayed. 8. Plug in the host server or workstation and all attached devices. 9. Turn on any other devices you turned off earlier. 10. Turn on the server.

actiLib Autoloader 1U User and Service Guide Page 28 of 97

7 7.1
7.1.1

Operating the tape loader

Operator Control Panel (OCP)
Operating modes

There are 2 basic modes for Operator Control Panel (OCP). First is the User Interaction mode. This mode is employed when a user is pushing buttons on the OCP. The second mode is the System Driven mode. This is the normal mode of operation. In this mode, the OCP displays status associated with the loader actions that were caused from commands issued via the Drives serial interface. Actions like Loading, Rewinding or Moving tape will be displayed. When an OCP button is pressed and released, the OCP automatically transitions to User Interaction mode. User Interaction mode will continue for 3 minutes after a user stops pushing buttons, or the requested robotic action stops whichever is longer. At this time the OCP will return to System driven mode. In case of activated User security feature the User Interaction Mode is restricted to the Information and Login menu item, until a login with correct PIN is entered.

7.1.2

OCP Philosophy

During the following discussion of the OCP operation, several functional nuances may be clarified by defining several rules the OCP must abide by. These rules of operation constitute a philosophy. Any operational conflict between commands received over SCSI or RMU and those entered via the front panel will be avoided with a reservation mechanism on a firstcome, first-served basis. Any reservation by the OCP is canceled by an OCP logout or the timeout, which cancels the User Interaction Mode. Library firmware will not allow a user to select an impossible request. Those situations will include, but are not limited to: Moving a cartridge from any source to a full slot Unloading a cartridge from an empty slot Moving a cartridge from any source to a full drive Unloading a cartridge from an empty drive Any error detected by the library controller or the drive and not recoverable through predetermined firmware algorithms, will be considered as fatal. An error code will be displayed on the OCP and the error LED will become illuminated. The error code will remain on the OCP until a push button is pressed, the OCP will return to the Home Screen. Numeric error codes are only used for unrecoverable, fatal errors, otherwise text status messages are provided.

actiLib Autoloader 1U User and Service Guide Page 29 of 97

7.1.3

Power-Up Display

When the actiLib Autoloader 1U device powers up, or resets, it goes through several internally controlled processes that allows it to get initialized and running. This processes is called PowerOn-Self-Test (POST). While the POST is happening, the OCP shall have appropriate information displayed to keep the user informed. When the loader finishes POST, it will display the Current Drive mount status in the Home Screen. If the Drive is empty, the following status will be displayed.

Flexstor II FW 0.10

Connecting Drive Drive Ready

Initializing... Drive Ready

Flexstor II Drive Ready

7.1.4

Note about the LEDs

All LEDs are updated during Power Up and Reset sequences. Upon power up or software Reset, the loader will illuminate all LEDs as soon as POST allows. This will help the User to verify if all LEDs are functional. When initialization starts, all LEDs will be extinguished and the Ready/Activity LED will flash at a reasonable rate of approximately 1-second per cycle, 50% duty cycle. When the mechanical initialization is complete, the Ready/Activity LED will stop flashing and be constantly illuminated. The Magazine Status LEDs will also show the appropriate status (locked, unlocked or removed). If a loader failure occurs, the Ready/Activity LED will be turned off and the Error LED will be illuminated. The OCP will also display an appropriate error code to help identify the failure. The following are additional operational details of LEDs.

7.1.5

Input Modes

There are several modes to enter values in the different menu items. These values are selectable predefined values, toggle values (e.g. On/Off) and numerical values like network addresses. 7.1.5.1 Selectable predefined values

After navigating to the menu item the various predefined values can be selected with the (<) and (>) key. As soon as the display shows the correct value it will be entered by pressing the ENTER key.

actiLib Autoloader 1U User and Service Guide Page 30 of 97

7.1.5.2

Toggle values

Toggle values are used to switch between two different states like On and Off. After navigating to the menu item the display shows the actual state. Pressing the ENTER button will switch to the possible new state. Pressing ENTER a second time will take over this new state. This procedure works vice-versa. 7.1.5.3 Numerical values

Numerical values are needed for network addresses, PIN entries and other configuration entries. After navigating to the menu item which should be changed the actual value will be displayed and the cursor stays on the first digit. The value can be incremented / decremented with the (<) and (>) button. After pressing the ENTER button the cursor is set to the next editable digit. It can be changed in the same way. After pressing the ENTER button at the last digit the complete entry will be stored. Pressing the CANCEL button will cancel the whole edit process and the old value is valid again.

7.2

Power ON/OFF

Part of the operator control panel is the Power On/Off button. Pressing this button will initiate a controlled Power Down of the unit (soft landing). The following operations will take place before the unit shuts down completely: The display indicates with an appropriate message that the shutdown is in progress The library controller finishes all ongoing loader and drive activities The robotics is moved to its home position The library controller switches off the power supplys secondary side To abort the shutdown process the user has to press Cancel within the first 3 seconds

actiLib Autoloader 1U User and Service Guide Page 31 of 97

7.3
7.3.1

OCP Menu Trees

Symbols

Symbol Key

Contens of LCD: XXXXXXX YYYY Blue Text is example text. Actual text will depend upon library state, user input, library configuration etc.

Red Lines = Access PIN required

Figure 86 OCP symbols

actiLib Autoloader 1U User and Service Guide Page 32 of 97

7.3.2

OCP User Menu Flow Charts

Flexstor II Drive Ready
Cancel Enter/Next

Information
Next Enter

Commands
Next Enter

Configuration
Next Enter

Service

Enter

Information AutoLoader
Next

Open Mailslot
Next

Configure AutoLoader
Next

Service AutoLoader
Next

Information Drive
Next

Move Medium
Next

Configure Drive
Next

Service Drive

Inventory

Unlock Magazines
Next

Configure Network
Next

ReInventory
Next

Set Access PIN

Next

Reboot AutoLoader

Restore Defaults
Next

Set Date and Time

Figure 97 OCP interaction Mode

actiLib Autoloader 1U User and Service Guide Page 33 of 97

Information
Cancel Enter

Information AutoLoader
Enter

Next

Information Drive
Enter

Next

Inventory

Enter

Status

Status

Left Magazine M
Next

Next

Next

Identity

Identity

Right Magazine

Next

Next

Error Log

Drive 000094L1

Next

Network
Figure 108 Interaction Mode, Information

actiLib Autoloader 1U User and Service Guide Page 34 of 97

Information AutoLoader
Cancel Enter

Status
Next Enter

Identity
Next Enter

Error Log
Next Enter

Network

Enter

Loader Status OK
Next

Serial Number 0123456789

Next

Err-01: 8D 07 00 Mechanical Block

Enter

DHCP Yes
Next

Actual Cartridge None

Next

Firmware Version 0.10 / 1.70n

Next

Date / Time 2006-10-17 16:31

IP Address 10.2.31.175
Next

On Time 30h 19min

Vendor ID BDT

Netmask 255.255.0.0

Slots Empty 3/7

Product ID Flexstor II

Gateway 10.2.0.1

Temperature 34.3 C

IP Address 10.2.15.171

MAC Address 000E11100260

Cycles 67

Autoloader Mode Automatic

Mailslot Closed
1)

Active Slots 6

Date / Time 2006/10/27 17:35

WWNN 2000000E11100260

1) menu entry is only displayed if a fiber channel drive was found

Figure 119 Interaction Mode, Information Autoloader, continuation

actiLib Autoloader 1U User and Service Guide Page 35 of 97

Cancel Enter

Information Drive

Status
Next Enter

Identity

Enter

Drive Status OK
Next

Firmware Version S318

Next

Activity Ready
Next

Vendor ID HP
Next

Tape Source No Source

Next

Product ID Ultrium 2-SCSI

Next

Temperature 34.3 C
Next 2)

Serial Number HU104482LA

Next

Cooling On
1) Next 1)

SCSI ID 4
Next

Topology (A/B) -/1) Next

WWNN 2007000E11100260

Speed (A/B) 2 GB / 2 GB
1) Next 1) menu entry is only displayed if a fiber channel drive was found 2) menu entry is only displayed if a SCSI drive was found

Link (A/B) Logged / No Light

1) Next

Loop ID (A/B) -/Figure 20 Interaction Mode, Information Drive, continuation

actiLib Autoloader 1U User and Service Guide Page 36 of 97

Inventory
Cancel Enter

Left Magazine M
Enter

Next

Right Magazine

Next

Drive 000094L1
Enter

Enter

Mailslot 1 ABC002L2
Next

Slot 4 Empty
Next

Drive Tape Source: Slot 24

Slot 1 Full
Next

Slot 5 Full
Next

Slot 2 Empty
Next

Slot 6 Empty
Next

Slot 3 0HP21008

Slot 7 0HP21008

Figure 21 Interaction Mode, Inventory

actiLib Autoloader 1U User and Service Guide Page 37 of 97

Commands
Cancel Enter

Open Mailslot
Enter

Next

Unlock Magazines
Enter

Next

Move Medium
Enter

Next

ReInventory
Enter

Next

Reboot AutoLoader
Enter

Unlocking Mailslot...

Magazine Left
Next

TBD
Next

Inventory Scanning...

Power Down Drive

Please Close Mailslot!

close mailslot

Magazine Right
Enter

TBD
Next

Power Down AutoLoader

Scanning... Drive Ready

Unlock Mag... Drive Ready

TBD

Flexstor II FW 0.10

Please Pull Left Magazine!

pull magazine

Please Insert Left Magazine!

insert magazine

Scanning... Drive Ready

Figure 122 Interaction Mode, Commands

actiLib Autoloader 1U User and Service Guide Page 38 of 97

Conifiguration
Cancel Enter

Configure AutoLoader
Enter

Next

Configure Drive
2) Enter

Next

Configure Network
Enter

Next to next page

Mode Random
Next 1)

SCSI ID 5
Next

DHCP Yes
Next

Autoload No
Next 1)

FC Drive Port A
Next

IP Address 10.2.31.141
Next

Loop No
Next

FC Drive Port B

Netmask 255.255.0.0
Next

Active Slots 6
Next

Gateway 10.2.0.1

Autocleaning Enabled
Next

Mailslot Disabled

1) menu entry is only displayed if a fiber channel drive was found 2) menu entry is only displayed if a SCSI drive was found

Figure 133 Interaction Mode, Configuration

actiLib Autoloader 1U User and Service Guide Page 39 of 97

from previous page

Set Access PIN

Enter

Next

Restore Defaults
Enter

Next

AutoLoader Date/Time
Enter

New Access PIN 1234

Next

Please Wait...

Set Date Y/M/D 2006.10.30

Next

New Access PIN 2234

Enter

Flexstor II FW 0.10

Set Time H/M 16 : 52

New Access PIN 2234

Previous

New Access PIN 2134

Enter

New Access PIN 2134

Enter

New Access PIN 2134

Enter

New Access PIN 2134

Figure 144 Interaction Mode, Configuration, continuation

actiLib Autoloader 1U User and Service Guide Page 40 of 97

Configure Drive
Cancel Enter 2) 1) 1)

SCSI ID 5
Next

Next

FC Drive Port A
Enter

Next

FC Drive Port B
Enter

SCSI ID 6
Enter

FC Speed 4 Gb
Next

FC Speed 4 Gb
Next

New SCSI ID 6

FC Type LN Port
Next

FC Type P to P
Next

FC Mode Auto
Next

FC Mode Hard Adr.

Next

FC ALPA Auto

FC ALPA 0x10

1) menu entry is only displayed if a fiber channel drive was found 2) menu entry is only displayed if a SCSI drive was found

Figure 155 Interaction Mode, Configuration Drive, continuation

actiLib Autoloader 1U User and Service Guide Page 41 of 97

Service
Cancel Enter

Service AutoLoader
Enter

Next

Service Drive
Enter

AutoLoader Verify Test

Next

Drive Power
Next

AutoLoader System Test

Next

Drive Clean
Next

AutoLoader Cartridge Test

Next

Drive FW Upgrade
Next

AutoLoader FW Upgrade

Drive Diagnostic Tests

Figure 166 Interaction Mode, Service

actiLib Autoloader 1U User and Service Guide Page 42 of 97

Service AutoLoader
Cancel Enter 1)

AutoLoader Verify Test

2) Enter

Next

AutoLoader System Test

2) Enter

Next

AutoLoader Cartridge Test

2) Enter

Next

Accessing USB Drive...

Select Cycles 5
Enter

Select Cycles 5
Enter

Select Cycles 5
Enter

AutoLoader FW Upgrade
Cancel Enter

Verify Test Unit Offline !

System Test 3 Cycles

Cancel

Cartridge Test 3 Cycles

Cancel

Select File abcxyz.fbi

Enter

Verify Test Initializing

Stopping Test... 3 Cycles

Stopping Test... 3 Cycles

Uploading FW 10.5%

Insert Diag.Tape Close Mailslot

close mailslot

Cycles Rec.Err. 3 0

Cycles Rec.Err. 3 0

Flashing Loader FW...

Verify Test 3 Cycles

Cancel

Stopping Test... 3 Cycles

Remove Diag.Tape Close Mailslot

close mailslot

Cycles Rec.Err. 3 0

1) menu entry is displayed if a USB drive was found 2) use series of "Prev/Next's" for select

Figure 177 Interaction Mode, Service Autoloader, continuation

actiLib Autoloader 1U User and Service Guide Page 43 of 97

Service Drive
Cancel Enter

Drive Power
Enter

Next

Drive Clean
Enter

Next

Drive FW Upgrade
1) Enter

Next

Drive Diagnostic Tests

2) Enter

Drive Power ON
2) Next

Drive Clean Requested

2) Enter

Accessing USB Drive...

1)

Power on self

Enter

Drive Power OFF

Enter

Cleaning Tape Slot 6

Enter

Drive FW Upgrade by USB

Next

Drive Test in Progress...

Please Wait...

Drive Cleaning...

Drive FW Upgrade by Tape

Drive Test Successful

Drive Cleaning Successful

1) menu entry is only displayed if a USB drive was found 2) use series of "Prev/Next's" for select

Figure 188 Interaction Mode, Service Drive, continuation

actiLib Autoloader 1U User and Service Guide Page 44 of 97

Drive FW Upgrade
Cancel Enter 1) 1)

Accessing USB Drive...

Drive FW Upgrade by USB

Enter

Next

Drive FW Upgrade by Tape

Enter

Actual Drive Firmware S318

2) Enter

Actual Drive Firmware S318

2) Enter

Select File abcxyz.e

Enter

Select FW Tape Slot 3

Enter

Uploading FW 10.5%

Upgrading Drive FW...

Flashing Drive FW...

1) menu entry is only displayed if a USB drive was found 2) use series of "Prev/Next's" for select

Figure 199 Interaction Mode, Service Drive FW Upgrade, continuation

actiLib Autoloader 1U User and Service Guide Page 45 of 97

7.4

Tape cartridges

Before you begin using the loader, an understanding of the media type, use, maintenance, and how to properly label and write-protect your tape cartridges will help you to prolong the life of your tape cartridges as well as the tape loader.

7.4.1

actiLib Autoloader 1U cartridge type

The cartridge types supported depends on the drive types installed. The loader will support any type of data cartridge and cleaning cartridge the drive will support.

INFORMATION

Some tape drives includes support for both rewriteable and WORM data cartridges. Write-Once, Read-Many (WORM) data cartridges provide an enhanced level of data security against accidental or malicious alteration of data on the tape cartridge. The WORM data cartridge can be appended to maximize the full capacity of the tape cartridge, but the user will be unable to erase or overwrite data on the cartridge

actiLib Autoloader 1U User and Service Guide Page 46 of 97

7.4.2

Using and maintaining tape cartridges

Do not degauss Ultrium LTO data cartridges! These data cartridges are pre-recorded with a magnetic servo signal. This signal is required in order to use the cartridge with Ultrium LTO tape drives. Keep Ultrium LTO cartridges away from strong magnetic fields. Before you use the loader, to ensure the longest possible life for your data cartridges, follow these guidelines: Use only the data cartridges that are designated for your model of loader/drive Clean the tape drive when the Clean Drive LED is illuminated. Be sure to use only Ultrium Universal cleaning cartridges. Do not drop a cartridge. Excessive shock can damage the internal contents of the cartridge, or the cartridge case itself, making that cartridge unusable. Do not expose your data cartridges to direct sunlight or sources of heat, including portable heaters and heating ducts. The operating temperature range for your data cartridges is 10 to 35 C. The storage temperature range is -40 to +60 C in a dust-free environment in which relative humidity is always between 20 percent and 80 percent (non-condensing). If the data cartridge has been exposed to temperatures outside the ranges specified above, stabilize the cartridge to operating temperature for the same amount of time it was exposed to extreme temperatures or 24 hours, whichever is less. Do not place data cartridges near sources of electromagnetic energy or strong magnetic fields such as computer monitors, electric motors, speakers, or X-ray equipment. Exposure to electromagnetic energy or magnetic fields can destroy data and the embedded servo code written on the media by the cartridge manufacturer, which can render the cartridge unusable. Place identification labels only in the designated area on the cartridge.

7.4.3

Labeling tape cartridges

Attaching a barcode label to each tape cartridge enables the loader and application software to identify the cartridge quickly, thereby speeding up inventory time. Make it a practice to use bar code labels on your tape cartridges. Your host software may need to keep track of the following information via the associated barcode: Date of format or initialization Tapes media pool Data residing on the tape Age of the backup Errors encountered while using the tape (to determine if the tape is faulty).

IMPORTANT

The misuse and misunderstanding of bar code technology can result in backup and restore failures. To ensure that your bar codes meet manufactures quality standards, always purchase them from an approved supplier and never print bar code labels yourself.

Ultrium tape cartridges have a recessed area located on the front of the cartridge next to the write-protect switch. Use this area for attaching the adhesive-backed bar code label. Only apply labels as designated in Figure . actiLib Autoloader 1U User and Service Guide Page 47 of 97

Figure 30 Ultrium tape cartridge and proper bar code label placement

IMPORTANT

The bar code label should only be applied as shown in Figure 28 with the alphanumeric portion facing the hub side of the tape cartridge. Never apply multiple labels onto a cartridge, as extra labels can cause the cartridge to jam in a tape drive.

7.4.4

Write-protecting tape cartridges

All rewritable data cartridges have a write-protect switch to prevent accidental erasure or overwriting of data. Before loading a cartridge into the loader, make sure the write-protect switch on the front of the cartridge is in the desired position. Slide the switch to the right to write-protect the cartridge. A small pad-lock is visible indicating that the cartridge is write-protected (see Figure ). Slide the switch to the left to allow the loader to write data to the cartridge (see Figure ).

Figure 31 Write protecting the Ultrium data cartridge

Number

Description

1 2

Write-enabled Write-protected

actiLib Autoloader 1U User and Service Guide Page 48 of 97

3 4 5

Write-protect switch Barcode label Insertion arrow

Table 6 Write protecting

7.4.5

Backward read compatibility

See compatibility guide of tape drives used.

7.4.6

Barcode reader

The barcode reader provides inventory feedback to the host application and/or LCD screen by reading the cartridge barcode labels. The loader stores the customized inventory data in memory.

7.5

Magazines

Cartridges are stored in magazines. Up to 4 cartridges can be stored in each magazine. Magazines may be removed and inserted individually. The actiLib Autoloader 1U tape loader has two removable magazines in the 1U loader (see Figure 23 and Figure 25). Magazine access can be password protected. For safety reasons, the robotic motion is stopped when a magazine is removed. See section 7.6.6.4 The magazines can be released using the Operator Control Panel (OCP) or the Remote Management Unit (RMU). In case the OCP or RMU initiated process has failed or the loader no longer has power, a manual emergency release is available. See section 8.1.10.

actiLib Autoloader 1U User and Service Guide Page 49 of 97

7.5.1

Inserting tape cartridges into a magazine

Use the OCP, see section 7.5.2, or Use the RMU, see section 7.5.3

1. Unlock the magazines and remove it from the loader

2. Insert cartridge in the magazines 3. Put the full magazines back to the tape loader (see Figure 20).

Figure 202 Insert magazines

7.5.2

Removing and replacing a magazine using the OCP

CAUTION

The magazine must only be removed manually in an emergency. Failure to follow normal procedure can cause data loss and equipment damage.

The magazines should be released using the Operator Control Panel (OCP) or the Remote Management Unit (RMU). It is recommended you release the magazine using the OCP or RMU, however, if the OCP process fails, or if the magazine needs to be removed when the power to the tape loader is off, you can manually release the magazines. This OCP option lets you gain access to the left and right magazine. Access to the magazines may require the use of the Administrative password.

actiLib Autoloader 1U User and Service Guide Page 50 of 97

To remove a magazine: 1. From the Home screen, press Up or Down on the OCP until the screen displays Operations. 2. Press Enter to select. 3. Press Up or Down until the screen displays either Unlock Left Magazine, or Unlock Right Magazine. 4. Press Enter to select the desired magazine to unlock. 5. Enter the Administrative password if requested. 6. The display will read Left Magazine Unlocked, or Right Magazine Unlocked. 7. Pull the released magazine out of the loader. 8. The screen will now display Insert Left Magazine, or Insert Right Magazine. The loader cannot perform any other operation until the magazine is replaced. After exchanging tapes in a magazine, slide the magazine completely into the loader. The magazine will lock into place once it is correctly installed and the loader will inventory the magazine.

7.5.3

Removing and replacing a magazine using the RMU

1. To login, enter the correct password, and press Enter.

Figure 213 RMU Login page 2. Go to Operations > Magazines. This page (see Figure 22) allows the user to release the right or left magazine from the loader. 3. Press the Release button. 4. Remove the magazine from the unit.

actiLib Autoloader 1U User and Service Guide Page 51 of 97

Figure 224 Operations, Magazine page

7.5.4

Slot numbering

The slot numbering scheme is shown in Figure 23 for the left magazine and Figure 25 for the right magazine.

4 3 2 1*
Figure 235 Slot numbering left magazine with mail slot Number Description

1* 2 3 4

Mail slot LTO Slot LTO Slot LTO Slot

Table 7 Slot numbering, left magazine

7.5.5

Mail slot

Mail slots are used to import/export individual cartridges without interrupting loader operation. The command to open the mail slot may be denied if the robotics is busy with some operation. actiLib Autoloader 1U User and Service Guide Page 52 of 97

In that case Busy is displayed and the command has to be repeated once the robotics operation is finished.(See Figure 24)

Figure 246 Handling mail Slot

8 7 6 5
Figure 257 Slot numbering right magazine Number Description

5 6 7

LTO Slot LTO Slot LTO Slot

actiLib Autoloader 1U User and Service Guide Page 53 of 97

LTO Slot

Table 8 Slot numbering, right magazine

7.6
7.6.1

Remote management unit (RMU)

Overview

Many of the same operations performed from the operator control panel can also be performed remotely using the Remote Management Interface The RMU lets you monitor and control your loader from any terminal connected to your network or through the World Wide Web (WWW). The RMU hosts a dedicated, protected Internet site that displays a graphical representation of your loader. After establishing a connection to the loader, open any HTML browser and enter the IP address of the loader. To configure the RMU, you must set the IP address at OCP or DHCP.

actiLib Autoloader 1U User and Service Guide Page 54 of 97

7.6.2

Loader status icons

Status icons indicate the following conditions.

Symbol

Description

The green Status Ok icon indicates that the loader is fully operational and that no user intervention is required.

The yellow exclamation point for Status Warning indicates that user intervention is necessary, but that the loader is still capable of performing operations. The red X Status Error indicates that user intervention is required and that the loader is not capable of performing operations.

Table 9 Status icons

7.6.3

Login

CAUTION

Some options of the RMU take the loader offline. This inactive mode can interfere with host-based application software, causing data loss. Make sure the loader is idle before attempting to perform any remote operations that will take the loader offline.

To login, select the access type and enter the correct password. There are three levels of access: Standard user level Admin user level Service personnel user level. Access to this level is by Service personnel only. Each level affects which areas you have access to and what actions you can initiate from those areas.

actiLib Autoloader 1U User and Service Guide Page 55 of 97

Figure 268 RMU Login page

7.6.4
7.6.4.1

Identity
Viewing static loader information

This page provides access to the static information about the system. The following information can be found, although no changes can be made from this page: Serial Number Product ID Currently Installed loader Firmware Boot code Firmware Revision IP Address Loader Mode

Figure 279 Identity, loader page

actiLib Autoloader 1U User and Service Guide Page 56 of 97

7.6.4.2

Viewing static drive information

This page provides detailed information about the drive. No changes can be made from this page.

Figure 40 Identity, drive page

7.6.5
7.6.5.1

Status
Viewing dynamic loader information

This page displays the dynamic information about the loader, such as the current status of the components. The following information can be found on this page: Status Cartridge in Operation Odometer Total Power On Time Robotic Status Magazine Left Magazine Right Mail slot

actiLib Autoloader 1U User and Service Guide Page 57 of 97

Figure 41 Status, loader page 7.6.5.2 Viewing dynamic drive information

This page provides detailed information about all drives that are present in the loader.

Figure 282 Status, Drive page 7.6.5.3 Viewing the tape cartridge inventory

This page provides detailed information about the tape inventory in the loader. A summary of each magazine is shown. To get detailed information, click on the + button. This will expand the display for the specified magazine.

actiLib Autoloader 1U User and Service Guide Page 58 of 97

Figure 293 Status, Inventory page

actiLib Autoloader 1U User and Service Guide Page 59 of 97

7.6.6
7.6.6.1

Configuration
Changing the system configuration

As changes are made, they will only be applied after the Apply Selections or the Submit button is selected. After making the selection, a warning page will inform the user of the impact of their proposed change. In some cases a pop-up screen will ask the operator to confirm their change. Many changes will also require a reboot. Changes that can be made are: Loader Name Loader LUN Hosted by Drive Loader Mode: Random, Sequential, Automatic Auto load, Loop Active Slots Mail slot Enabled

Figure 304 Configuration, System page 7.6.6.2 Changing the drive configuration

This page shows the current configuration of all drives in the loader and allows modification to the configuration. The user is also able to select Power on through this page white activates the drive.

actiLib Autoloader 1U User and Service Guide Page 60 of 97

Figure 315 Configuration, Drive page 7.6.6.3 Changing the network configuration

This page shows the current network configuration of the loader and allows modification to the configuration. When a change is requested, a pop-up box will ask to confirm the changes. A list of changes that can be made are: DHCP Address checked On or unchecked IP Address Network Mask Gateway Address

Figure 326 Configuration, Network page 7.6.6.4 Changing the administrative password

This page allows the user to add and modify user accounts. Access Level Choose from 1 (Standard), 2 (Admin), or 3 (Service). Access Level Name the name associated with the chosen Access Level New Password The password can be a maximum of ten characters. Repeat Password Enter the new password again. OCP Access PIN Enabled Select this item, if you would like the Operator Control Panel display to be password protected. OCP Access PIN Code the password for accessing the OCP when the OCP Access PIN is enabled. Repeat OCP Access PIN Code Enter the OCP Access PIN Code again. Support Name the name of the individual within your company to contact for RMU or loader support Support Phone the phone number of the individual within your company to contact for RMU or loader support Support Email the email address of the individual within your company to contact for RMU or loader support

actiLib Autoloader 1U User and Service Guide Page 61 of 97

Figure 337 Configuration, User page 7.6.6.5 Setting date/time

This page allows the user to set the time and date, and how it will be displayed.

Figure 348 Configuration, Date/Time page

actiLib Autoloader 1U User and Service Guide Page 62 of 97

7.6.6.6

Setting error log mode

This page allows service personal to set the error log mode to Off, Continuous, or to stop trace at first error.

Figure 359 Configuration, Log page

INFORMATION

The trace level and trace filter selection options can be set by Service personnel.

7.6.6.7

Setting event notification parameters

This page allows the user to set event notification to On. Choices for event notification are: Notify Errors Select this item to be notified of loader errors via email Notify Warnings Select this item to be warnings of loader errors via email To E-mail Address Enter the email address of the individual you would like to receive the errors and/or warnings E-mail Domain Enter the email domain name of the individual you would like to receive the errors and/or warnings SMTP Server Address Enter the address of thee mail server of the individual you would like to receive the errors and/or warnings

actiLib Autoloader 1U User and Service Guide Page 63 of 97

Figure 50 Configuration, Event notification page 7.6.6.8 Restoring factory defaults

This page allows the user to reset the configuration to the factory defaults, restore vital product data, and save vital product data.

Figure 51 Configuration, Restore defaults page

actiLib Autoloader 1U User and Service Guide Page 64 of 97

7.6.7
7.6.7.1

Operations
Moving media within the loader

This page allows the user to move tape cartridges within the loader. The source and destination are selected and then the move button in the center of the screen is clicked to activate the move.

Figure 362 Operations, Move Media page 7.6.7.2 Determining current media inventory

This page provides the user with a means to re-scan the loader to determine the current media inventory.

Figure 373 Operations, Inventory page

actiLib Autoloader 1U User and Service Guide Page 65 of 97

7.6.7.3

Releasing and replacing magazines

This page allows the user to release the right or left magazine from the loader.

Figure 384 Operations, Magazine page

INFORMATION

To manually release a magazine, see Magazine emergency release section 8.1.10 However, this manual process should only be used if the magazine cannot be released using the Operator Control Panel or the Remote Management Interface

7.6.8
7.6.8.1

Service
Performing general loader diagnostics

This page provides the system administrator with general tests to verify the usability and reliability of the loader. The user selects the number of test cycles before starting the test. To cancel the test before it completes the cycles, select the Stop button.

Figure 39 Service, General Diagnostic page

actiLib Autoloader 1U User and Service Guide Page 66 of 97

7.6.8.2

Determining and updating firmware

This page displays the current loader and all drive firmware versions. Firmware can be downloaded to the host then uploaded to the drive in the loader by using this page.

CAUTION

After a loader upgrade the system restarts automatic

Figure 406 Service, Firmware page 7.6.8.3 Rebooting the loader

CAUTION

Some options of the RMU take the loader offline. This inactive mode can interfere with host-based application software, causing data loss. Ensure that the loader is idle before attempting to perform any remote operations that will take the loader offline.

This page is used to perform a loader reboot. There is a default time delay when the Web page refreshes itself. This time should be sufficient to reload the page. However, during a reboot, the connection to the loader may be lost. If the connection is lost, the user will have to reload the page manually.

actiLib Autoloader 1U User and Service Guide Page 67 of 97

Figure 417 Service, Reboot page 7.6.8.4 Viewing loader logs

This page allows the user to view the loader logs after entering the following: Log Type Total Number of Entries Start Entry Number of Entries per Page Update Clear Log Dump Log

Figure 428 Service, Loader Logs page

actiLib Autoloader 1U User and Service Guide Page 68 of 97

7.6.8.5

Cleaning tape drive

This page allows the user to clean the tape drive.

Figure 439 Service, Clean drive page

actiLib Autoloader 1U User and Service Guide Page 69 of 97

8 8.1

Troubleshooting
Installation problems

Problems encountered during the installation of the loader are usually caused by improper SCSI bus configuration, application software configuration errors, or an incorrectly configured operating system. If the application software that you are using is not communicating with the loader after installation, check the following:

8.1.1

SCSI ID

The loader uses a single SCSI ID. Depending on other devices attached to the same SCSI bus and their SCSI IDs, you may need to change the SCSI ID of the loader or tape drive before you can use the loader. Review the manuals for the other devices on the SCSI bus or your operating system to determine which SCSI IDs are currently in use.

8.1.2

LUN scanning

Use dual LUNs to control the tape drive (LUN 0) and loader robotic (LUN 1). These models require an HBA that supports LUN scanning and LUN scanning must be enabled.

8.1.3

SCSI Cabling

Verify that all SCSI cables are securely connected at both ends. Check the length and integrity of your SCSI cabling. Check the SCSI connector for bent pins. The length of the internal SCSI cabling inside the loader is 2 feet (60 cm). This length must be included in any calculations of cable length. For LVD SCSI the maximum length for a single device is 82 feet (25 meters). For multiple devices, the maximum combined internal/external length is 40 feet (12 meters). If you have a combination of LVD and SE devices on the bus, the maximum cable length reverts to the SE specification, which for Ultra devices is 10 feet (3 meters) for four or fewer devices, and 5 feet (1.5 meters) for more than four devices.

8.1.4

Termination

If the loader is the only SCSI device other than the SCSI host adapter on the selected SCSI bus, it must be terminated. Likewise, if the loader is physically the last SCSI device on the SCSI bus, it must be terminated. Only the devices physically located at the beginning and end of the SCSI bus should be terminated. Refer to the manuals supplied with other devices on the SCSI bus for information on enabling or disabling termination on those devices. To terminate the loader, locate the terminator in the accessories package and press it firmly into either of the two SCSI connectors on the back panel of the loader. Secure the terminator by tightening the finger-screws until snug. The supplied terminator is dual mode and will work on both Low-Voltage Differential (LVD) and Single Ended (SE) SCSI buses. Check all SCSI and power connections and confirm that the unit is attached to a valid SCSI SE or LVDS bus.

actiLib Autoloader 1U User and Service Guide Page 70 of 97

8.1.5

Compatibility

Ensure that the loader is compatible with the SCSI host adapter and backup application you plan to use. For a list of compatible SCSI adapters and application software, check with your SCSI host adapter manufacturer or backup application vendor.

INFORMATION

The host bus adapter for the loader should be SCSI-3 LVDS. A single-ended SCSI host bus adapter will severely degrade performance. Also, if there is any SE devices on the same SCSI bus, the entire SCSI bus will negotiate down to SE speed and severely degrade performance.

8.1.6

SCSI Host Adapter Installation

Verify that your SCSI host adapter is installed correctly. Refer to the manual that came with your SCSI host adapter for installation and troubleshooting instructions. Pay particular attention to any steps describing the settings of various jumpers and/or switches on the host adapter, if applicable. Make sure that the host adapter is properly seated in the motherboard slot and the operating system correctly detects the host adapter. Make sure that the proper device driver is installed for the SCSI host adapter.

8.1.7

Backup Application Installation

Refer to the documentation included with your backup application for instructions on how to verify proper installation. Some backup software packages require an additional module to communicate with the loader robotics.

8.1.8

Device Driver Installation

Make sure that the proper device driver, if applicable, is installed for the loader. Contact your support representative for more information.

INFORMATION

Many backup applications use their own drivers for the loader and drive. Before installing a driver, make sure it will not be in conflict with the software.

actiLib Autoloader 1U User and Service Guide Page 71 of 97

Troubleshooting table
Problem Power Solution

Loader does not power on

Check all power cord connections. Make sure the power switch on the front panel is in the ON position. Make sure there is power to the outlet. Try another working outlet. Replace the power cord. Contact your service representative.

No display messages appear

Make sure the power cord is connected. Make sure the power switch is on. Power cycle the loader. Download loader firmware. Contact your service representative.

Tape Movement

Tape stuck in drive

Power cycle the loader, allow it to complete initialization, which in rare cases can take as long as 10 minutes, and then retry unloading the tape using the loader operator control panel. Allow the tape drive to complete all operations. This may take as long as ten minutes if you reset or cycle power on the loader while the cartridge is positioned at the physical end of the media. Make sure that the backup software is not reserving the slot or preventing the tape drive from ejecting the cartridge. The backup software needs to cancel the reservation and any hold it has on the tape drive. Temporarily disconnecting the loader from the host server and power cycling eliminates the host and its software as a problem source. Contact your service representative.

Tape stuck in storage slot

See Removing stuck tapes from slots on page 75.

Media

actiLib Autoloader 1U User and Service Guide Page 72 of 97

Cleaning or data cartridge incompatible with drive.

Make sure you are using data and cleaning cartridges that are compatible with the drive and model of your loader. The loader automatically unloads incompatible cartridges, the Media Attention LED flashes, and an exclamation mark (!) is displayed in the inventory display for the indicated slot number. Export the media in order to clean the state. Make sure that the cartridge is write enabled (move the write-protect switch to the enabled position). Make sure you have the appropriate data cartridge for your loader model. Make sure you are using an Ultrium cartridge that has not been degaussed. Do not degauss Ultrium cartridges. Make sure that the cartridge has not been exposed to harsh environmental or electrical conditions and is not physically damaged in any way. Many backup applications do not read or write to cartridges that were created using a different backup application. In this case, you may have to perform an erase, format, or label operation on the cartridge. Make sure you understand any data protection or overwrite protection schemes that your backup application may be using, which could prevent you from writing to a given cartridge. Retry the operation with a different, known good tape. Clean the tape drive. See Cleaning the tape drive on page 69.

Cannot write to or read from tape.

Cleaning

Cannot load the cleaning cartridge

Make sure you are using an Ultrium universal cleaning cartridge. (See Cleaning the tape drive on page 69.) Contact your service representative.

Errors Displayed on Operator Control Panel

! in loader operator panel inventory display There is an error code on the LCD

See Operator control panel (OCP) overview on page 54 for more information. Look up the error code, try to resolve the failure, and power cycle (see Tape loader error codes on page 79).

actiLib Autoloader 1U User and Service Guide Page 73 of 97

SCSI ID Changed drive SCSI ID, but the host server does not recognize the new ID Make sure that all SCSI devices on the same bus have unique ID numbers. If the SCSI bus is narrow (50-pin) only SCSI IDs 0 through 7 are available. Make sure that you cycle power on the loader after changing the SCSI ID. Reboot the host server. Tape loader Performance The loader is not efficiently backing up data. Make sure the loader and tape drive are on their own SCSI bus and not daisy-chained to another tape drive or to the hard drive being backed up. Make sure the loader is connected to a LVDS SCSI bus and there are no SE devices on the same bus, because this will cause the entire bus to negotiate down to SE speed. Use an Ultra320 SCSI bus and high-quality cabling with the loader. Do not connect the loader to a narrow SCSI bus.

Bad performance

Try a new cartridge. A marginal cartridge can cause performance problems due to bad spots on the tape requiring retries. Backing up data that compresses poorly or is already compressed will lower performance. Check the size of the files. Small file size can impact performance. Confirm that the backup application is utilizing block sizes of at least 32KB, preferably 64KB. Refer to the backup application documentation for details. Check the network bandwidth from the host computer. If you are backing up data over a network, consider comparing to a local-only backup. Make sure the backup server has enough memory to handle the bandwidth of the backup or restore. Clean the tape drive. See Cleaning the tape drive on page 69 for instructions.

actiLib Autoloader 1U User and Service Guide Page 74 of 97

Media Attention LED Issues Contamination by loose debris. Avoid contamination by ensuring that the loader is installed in a clean, contamination-free environment. Cartridges should be stored vertically in their plastic cases. Continue cleaning the tape drive as needed. A cartridge should be acclimated for at least 24 hours before being used, particularly if it has been stored at a substantially different temperature or level of humidity than the loader. Use only cartridges that are compatible with the drive type. Make sure you are using an Ultrium universal cleaning cartridge. (See Cleaning the tape drive on page 69.)

Non-acclimated media

Cartridge is incompatible

Expired cleaning cartridge Bad/defective/contaminated media

A cleaning cartridge is good for Ultrium universal libraries: 50 cleans If the Media Attention LED is cleared and although the drive has been cleaned - immediately re-displays each time a particular cartridge is reloaded that cartridge should be suspected as being defective. Export the cartridge and load a known good cartridge. In some cases, a cartridge can be worn out, have a defective Cartridge Memory, or have been formatted as a Firmware Upgrade Cartridge. Any cartridge that is suspected of being defective or contaminated should NOT be reused in any drive.

Device Not Detected on SCSI Bus

Connected to a high voltage differential SCSI bus/host adapter

Attach device to a LVDS SCSI host adapter/bus. SCSI cable length exceeded, use shorter cable, or remove other devices from the bus. Check for conflicting SCSI IDs. Check that the HBA supports LUN scanning and this feature is enabled. Device not properly terminated. See Installation problems on page 70. Power on device before powering on the host computer. Check that the device has been powered on and is not in an error state. Check the SCSI connector for bent pins.

Table 10 Troubleshooting table

8.1.9

Removing stuck tapes from slots

1. Unlock the magazine and remove it from the loader

actiLib Autoloader 1U User and Service Guide Page 75 of 97

Use the OCP, see section 7.5.2, or use the RMU, see section 7.5.3
2. The finger holes on the back side of the magazines (see Figure ) allow the user to pull the cartridges out of the slot. Remove and insert the cartridge mechanically. Repeat the process ten times.

Figure 60 Removing stuck tapes from slot 3. During this process any burr on the cartridges will be removed. 4. Insert cartridge in the magazine 5. Put the magazine back to the tape loader.

actiLib Autoloader 1U User and Service Guide Page 76 of 97

8.1.10 Magazine does not unlock via OCP or RMU (Emergency release)
If you are not able to remove the magazines using OCP and RMU, an emergency release mechanism is available.

WARNING

Use only in emergency fall!

1. Unplug the power cord from the loader. 2. Find the access holes for the right and left magazines (see Figure ).

1
Figure 61 Access holes for the left and right magazine Number Description

1 2

Right magazine release Left magazine release

Table 11 Access to manually release a magazine

actiLib Autoloader 1U User and Service Guide Page 77 of 97

3. To manually release the magazines, push the end of a straightened paper clip into the access hole for each magazine at the back of the loader. While holding the paper clip, have a second person pull the magazine out of the front of the unit. See Figure 44

1
Figure 442 Remove the left magazine Step Process

1 2

Insert pin into access hole Release and remove magazine

Table 12 Removing the left magazine

If there are additional tapes still in the loader, or if you were unable to manually remove the magazines and drive, please contact service for further instructions.

actiLib Autoloader 1U User and Service Guide Page 78 of 97

8.2

Tape loader error codes

If an error occurs during operation of the loader, the loader stops the current operation and displays an error code on the LCD screen. Unless otherwise noted in Table 11 on page 85, try to resolve the error by cycling power to the loader and retrying the last operation. If the error persists, contact support personnel Support menu tree.

8.2.1
EVENT -6 A5 F1 Where:

Example error code

Sequence number 6 indicates the position in sequence list, 0 being the most recent. Log shows a load error (code A5 = fan error, sub code F1 = caused by the fan at the back connector plate). The event log with the loader also includes a date stamp for each event. Press Enter to display the associated timestamp in the following format: ddd:hh:mm:ss:HH where: ddd: days hh: hours mm: minutes ss: seconds HH: 1/100 second A description of each error code and possible solution is provided in the following table

Error Code

Description

User Action

80

Barcode Reader Error, cannot initialize BCR

Retry operation; after several occurrences contact technical support Retry operation; after several occurrences contact technical support Retry operation; after several occurrences contact technical support Reset the unit and retry operation. After several occurrences contact technical support Reset the unit and retry operation. After several occurrences contact technical support

81

Barcode Reader Error, no response from BCR

82

EEPROM Error, no response from EEPROM (located on robotic controller) Robotic controller generic problem

83

84

Setting of gripper motor parameters failed

actiLib Autoloader 1U User and Service Guide Page 79 of 97

85

Setting of slider motor parameters failed

Reset the unit and retry operation. After several occurrences contact technical support Reset the unit and retry operation. After several occurrences contact technical support Reset the unit and retry operation. After several occurrences contact technical support Reset the unit and retry operation. After several occurrences contact technical support Run Loader Health Check, after several occurrences contact technical support Run Loader Health Check, after several occurrences contact technical support Run Loader Health Check, after several occurrences contact technical support Run Loader Health Check, after several occurrences contact technical support Run Loader Health Check, after several occurrences contact technical support Run Loader Health Check, after several occurrences contact technical support

86

Setting of elevator motor parameters failed

87

Setting of rotation motor parameters failed

88

Setting of sled motor parameters failed

89

Gripper blocked

8A

Slider blocked

8B

Elevator blocked

8C

Rotation blocked

8D

Sled blocked

8E

Cannot find gripper block within the expected range

actiLib Autoloader 1U User and Service Guide Page 80 of 97

8F

Cannot find slider block within the expected range

Run Loader Health Check, after several occurrences contact technical support Run Loader Health Check, after several occurrences contact technical support Run Loader Health Check, after several occurrences contact technical support Run Loader Health Check, after several occurrences contact technical support Run Loader Health Check, after several occurrences contact technical support Run Loader Health Check, after several occurrences contact technical support Run Loader Health Check, after several occurrences contact technical support Run Loader Health Check, after several occurrences contact technical support Run Loader Health Check, after several occurrences contact technical support Run Loader Health Check, after several occurrences contact technical support

90

Cannot find elevator block within the expected range

91

Cannot find rotation block within the expected range

92

Cannot find sled block within the expected range

93

Gripper outside range, Gripper has reached a position beyond the expected range

94

Slider outside range, Slider has reached a position beyond the expected range

95

Elevator outside range, Elevator has reached a position beyond the expected range

96

Rotation outside range, Rotation has reached a position beyond the expected range

97

Sled outside range, Sled has reached a position beyond the expected range

98

Cartridge present sensor not found

actiLib Autoloader 1U User and Service Guide Page 81 of 97

99

Slider home sensor not found

Run Loader Health Check, after several occurrences contact technical support Run Loader Health Check, after several occurrences contact technical support Run Loader Health Check, after several occurrences contact technical support Run Loader Health Check, after several occurrences contact technical support Run Loader Health Check, after several occurrences contact technical support Run Loader Health Check, after several occurrences contact technical support Run Loader Health Check, after several occurrences contact technical support Run Loader Health Check, after several occurrences contact technical support Retry operation, after several occurrences contact technical support

9A

Rotation home sensor not found

9B

Sled position sensor not found

9C

Gripper range out of specification

9D

Slider range out of specification

9E

Elevator range out of specification

9F

Rotation range out of specification

A0

Sled range out of specification

A1

Open Mail Slot (Import/Export Element) failed

B0

Robotic controller response timeout. A command did not complete in the required amount of time.

Reset the unit and retry operation. After several occurrences contact technical support

actiLib Autoloader 1U User and Service Guide Page 82 of 97

B1

NACK received from robotic controller

Reset the unit and retry operation. After several occurrences contact technical support Reset the unit and retry operation. After several occurrences contact technical support Check if magazine are completely inserted and retry operation. After several occurrences contact technical support

B2

Robotic controller communication failed

B3

Robotic controller urgent stop due to a released magazine

B4

Cartridge did not transport completely Gripper could not pick cartridge and CP sensor not present After pushing the cart CP sensor still present Robotic controller does respond on command Reset the unit and retry operation. After several occurrences contact technical support Check network cable and network configuration. If the error recurs, contact technical support Check network cable and network configuration. If the error recurs, contact technical support Check network cable and network configuration. If the error recurs, contact technical support Check network cable and network configuration. If the error recurs, contact technical support Retry of Firmware upgrade, if not successful contact technical support

B5

C0

Network initialization failed

C1

Telnet Interface initialization failed

C2

Web server initialization failed

C6

Ping command did not reached target

C7

Cannot Upgrade from USB

actiLib Autoloader 1U User and Service Guide Page 83 of 97

D0

ROM error ROM checksum incorrect

Retry of Firmware upgrade, if not successful contact technical support

D1

RAM error Power on Self Test ( POST ) has failed,

Retry operation; after several occurrences contact technical support Retry operation; after several occurrences contact technical support Retry operation; after several occurrences contact technical support Retry operation; after several occurrences contact technical support Retry operation; after several occurrences contact technical support Retry operation; after several occurrences contact technical support

D2

NVRAM error R/W operation to NVRAM has failed

D5

Display Error Communication to display failed

D7

Fatal system error

D8

Data base error

D9

No SCSIIC detected

DA

In Wellness Test the barcode reader has read different barcode data for the same cartridge label

Check barcode on scratch cartridge and run LoaderHealth Check again. If the error recurs, contact technical support Check if the indicated fan is operational and not obstructed. If the error persists, contact technical support Check ambient temperature conditions and check all fans, after several occurrences contact technical support Retry operation; if not successful contact technical support

DB

External cooling fan error (fan motion has stopped). The sub code indicates which drive sled fan is affected

F0

Drive Over temperature Condition Sub code 00: drive sled #1 Sub code 01: drive sled #2

F1

Drive Communication Error, Loader controller has lost communication to drive

actiLib Autoloader 1U User and Service Guide Page 84 of 97

Sub code 00: drive sled #1 Sub code 01: drive sled #2

F2

Drive Sled not present Sub code 00: drive sled #1 Sub code 01: drive sled #2

Retry operation; if not successful contact technical support

F3

Drive Hardware Error

Cycle Power, after several occurrences contact technical support Retry operation; if not successful contact technical support

F4

Drive Load Timeout Drive has run in a timeout while loading a tape

F5

Drive Unload Timeout Drive has run in a timeout while unloading a tape

Retry operation; if not successful contact technical support

Table 13 Main error codes

actiLib Autoloader 1U User and Service Guide Page 85 of 97

9 9.1

Servicing
Possible tools needed
Flat-blade screwdrivers (large and small) #3 Phillips screwdriver Cross-slot screwdriver Ground strap

To service a loader you may need one or more of the following tools:

9.2

Electrostatic Discharge CAUTION

Static sensitive! A discharge of static electricity can damage staticsensitive devices or micro circuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage.

To prevent electrostatic damage, observe the following precautions: Transport products in static-safe containers such as conductive tubes, bags, or boxes. Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations. Cover the loader with approved static-dissipating material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. Keep the work area free of no conducting materials, such as ordinary plastic assembly aids and foam packing. Make sure you are always properly grounded when touching a static-sensitive component or assembly. Avoid touching pins, leads, or circuitry. Use conductive field service tools

9.3

Removing and replacing a tape drive

Tape drive is installed at the back of the loader. When replacing one drive in a two drive configuration, you can power down the drive that you are replacing without interrupting power to the rest of the loader.

INFORMATION

This part is hot pluggable. It is not mandatory to power down the loader to replace a drive.

To remove a tape drive: 1. Using your Remote Management Unit or the Operator Control Panel, unload the tape cartridge(s) from the drive to be removed.

actiLib Autoloader 1U User and Service Guide Page 86 of 97

6 5 2

Figure 453 Drive sled components of rear panel Steps Description

1 2 3, 4, 5

Power down the loader using the power button on the front pan. The LED on the tape drive being removed is off. Remove the power cable, SCSI cable and terminator if applicable, from the tape drive being remowed. Loosen the captive thumbscrews on the drive

Table 14 Description for Figure 45

IMPORTANT

Before pulling the drive sled out, please pull forward the product ID tag located below the drive sled (see figure 53 detail 1). Otherwise the slide or the attached label could be damaged.

2. Pull straight back on the tape drive handle to remove it from the loader. Take care to slightly push down the product ID slide so it does not interfere with the drive sled (see Figure 46).

Figure 464 Tape drive removal

actiLib Autoloader 1U User and Service Guide Page 87 of 97

To replace a tape drive: 1. Before installing the new drive inspect the connectors on the tape drive. Ensure that the connectors are intact, free of any foreign objects, and have no cracks or deformed or bent contacts. 2. Slowly insert the new tape drive into the drive bay, and align the connectors on the loader while supporting the drive assembly (see Figure 47). 3. Push the Product ID tag slide down slightly to prevent damage.

Figure 475 Installing a tape drive 4. Push the tape drive slowly into the drive bay until the drive seats itself against the back of the loader.

INFORMATION

If you are adding an additional tape drive to your loader, or if you are upgrading an existing drive, be sure to use supported cabling configurations.

5. Push the Product ID tag slide back underneath the drive sled. When inserted properly, only the handle of the slide will be visible. 6. Tighten the captive thumbscrews until the drive is secure. 7. Connecting the power cable, SCSI cable and terminator. 8. Power on the loader (or power on the drive refer to Changing the drive configuration using the power button on the front panel. 9. Run the Loader Verify test.

9.4

Removing and replacing the base chassis

You will need a #3 Phillips screwdriver to remove and replace the base chassis assembly. Before beginning, be sure the tape drive or does not contain a tape cartridge. To remove a cartridge, see Moving tapes in the loader on page 65.
To remove the components in the base chassis and the base chassis from the rack: 1. Obtain adequate assistance to lift and stabilize the loader during removal and replacement. 2. Remove the magazines from the loader. 3. Turn off power to the loader and disconnect all cables. 4. From the front of the loader loosen the two screws anchoring the mounting brackets on the loader to the rack. These are captive screws and cannot be removed. 5. Remove your loader from the rack. 6. Remove the replacement loader enclosure from the packing materials.

actiLib Autoloader 1U User and Service Guide Page 88 of 97

7. Place the replacement loader enclosure on a solid surface in preparation for installation in to the rack. 8. Remove the mounting brackets and guide pulleys from your loader and install them on the replacement loader. 9. Loosen the blue thumbscrews on the tape drive, and pull the tape drive handle while supporting the bottom of the drive to remove from your loader. 10. Install your drive in the replacement loader enclosure. 11. Remove the shipping lock on the rear panel. 12. Store the lock and label to the top cover (see Figure 48). 13. Slide the replacement loader enclosure onto the metal rails that are already in position in the rack. 14. Tighten the mounting bracket screws to anchor the replacement loader enclosure to the rack. 15. Plug in the power cord and host interface cable into the replacement loader enclosure. 16. Power on the loader. 17. Run the Loader Verify test (refer to OCP Service: Loader Verify). 18. Securely package the loader enclosure that was replaced, and return to repair center (see section 10)

actiLib Autoloader 1U User and Service Guide Page 89 of 97

10

Packaging before transportation

IMPORTANT
If you need to transport the loader, it is recommended that the shipping lock and label is replaced on the top cover (see Figure 48).

1. Please disconnect the loader. 2. Remove the yellow label and the shipping lock. The shipping lock is store on the rear panel (see Figure 48). 3. Store the lock and the label on the top cover. The shipping lock which prevents the robotic mechanism from moving during shipment.
4 3

Figure 486 Replacing Shipping lock before transportation 4. Before sending the defect loader back, please contact the service department to give the informations of the Part and Serial Numbers (see Figure 49).

Figure 497 Product Label

actiLib Autoloader 1U User and Service Guide Page 90 of 97

5. Packaging the tape loader. Please use this reason original Box (see Figure 50). 6. Sending the loader to the service center.

3 2
1

Figure 508 Re-Packaging the loader Number Description

1 2 3 4

Box Bottom shell Unit Top shell

Table 15 Re-Packaging description

actiLib Autoloader 1U User and Service Guide Page 91 of 97

11 11.1

Technical actiLib Autoloader 1U specifications

Physical specifications
Product alone Packaged

Characteristics

Height Width Depth Weight

45.6 mm (1.8) 444.5 mm (17.5) 789.5 mm (31) App.11.4 kg (including drive) (25 lbs)

235 mm (max.) (9.25) 589 mm (23) 989 mm (39) 19.5 kg (including: drive accessories: power cord, CD, Quick Start Guide) (43 lbs)

Table 16 actiLib Autoloader 1U physical specification

11.2

Maximum storage capacity and data transfer rate

Specification

Characteristics

actiLib Autoloader 1U with LTO3 half height drive Maximum storage capacity (8 data cartridges) Native: 3.2 TB Compressed: 6.4 TB (assuming 2:1compression) Native: 60 MB/s (108 GB/hr.) Compressed: 120 MB/s (216 GB/hr.) (assuming 2:1compression) LTO1, LTO2, LTO3 half height drive 8 (including mail slot) 500,000 swaps SCSI LVD/SE and SAS Ultra160 and 3Gb/s

Maximum data transfer rate per drive

Drive type Number of slots MSBF Interface Interface

actiLib Autoloader 1U User and Service Guide Page 92 of 97

Characteristics

Specification

actiLib Autoloader 1U with LTO4 half height drive Maximum storage capacity (8 data cartridges) Native: 6.4 TB Compressed: 12.8 TB (assuming 2:1compression) Native: 60 MB/s (108 GB/hr.) Compressed: 120 MB/s (216 GB/hr.) (assuming 2:1compression) LTO2, LTO3 half height drive 8 (including mail slot) 500,000 swaps SCSI LVD/SE and SAS Ultra320 and 3Gb/s

Maximum data transfer rate per drive

Drive type Number of slots MSBF Interface Interface

Table 17 Maximum storage capacity

11.3

Environmental specifications
Specification

Characteristic Temperature

Operating Non-operating Temperature shock immunity - maximum rate of change

Humidity

10 to 35 C (50-95 F) -30 to 60 C

10 C per hour

Operating Non-operating
Table 18 Environmental specification

20% to 80% RH non-condensing 20% to 80% RH non-condensing

actiLib Autoloader 1U User and Service Guide Page 93 of 97

12

Recycling and disposal

INFORMATION
Disposal of Waste Equipment by Users in Private Household in the European Union and Norway

Figure 519 WEEE Symbol

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your equipment by handling it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at this time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

actiLib Autoloader 1U User and Service Guide Page 94 of 97

13

Regulatory information

This section describes the tape loader compliance with safety and regulatory agency standards:

INFORMATION

Use only approved SCSI and power cables

13.1

Device Standards

ANSI Small Computer System Interface-2 (SCSI-2), X3.131 1994 ANSI SCSI-3 Primary Commands, X3.301 - 1997 ANSI Information and Technology. SCSI-3 Medium Changer Commands (SMC), NCITS.314:1998 ANSI SCSI Parallel Interface-2 (SIP-2), X3.302:1998 IEC 60297 Rack Standards

Countries

Standard

European Union CE USA/Canada FCC, ETL Germany GS Semco

13.2

FCC (United States)

The computer equipment described in this manual generates and uses radio frequency (RF) energy. If the equipment is not installed and operated in strict accordance with the manufacturers instructions, interference to radio and television reception might result.

Tested To Comply With FCC Standards For Home or Office Use

This equipment complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

actiLib Autoloader 1U User and Service Guide Page 95 of 97

Part 15, Class A, of the FCC Rules, is designed to provide reasonable protection against radio and television interference in a residential installation. Although the equipment has been tested and found to comply with the allowed RF emission limits, as specified in the above cited Rules, there is no guarantee that interference will not occur in a particular installation. Interference can be determined by turning the equipment off and on while monitoring radio or television reception. The user may be able to eliminate any interference by implementing one or more of the following measures: Reorient the affected device and/or its receiving antenna. Increase the distance between the affected device and the computer equipment. Plug the computer and its peripherals into a different branch circuit from that used by the affected device. If necessary, consult an experienced radio/television technician for additional suggestions.

13.3

Canadian Certification

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations (ICES-003, Class A).

actiLib Autoloader 1U User and Service Guide Page 96 of 97

14

Index
A

_ 89 Air vents ................................................... 15 backup

application ................................................... 20

Move Media ................................................. 64

Backup ............................................... 20, 70 Barcode label ........................................... 49 Barcode reader ........................................ 49 cartridges
using ........................................................... 47

Cartridges
labeling........................................................ 47 write-protecting............................................ 48

Cleaning ............................................. 15, 72 Configuration ........................................... 59

Date/Time ................................................... 61 Drive ............................................................ 59 Event notification ......................................... 63 Log .............................................................. 62 Network ....................................................... 60 Restore defaults .......................................... 63 System ........................................................ 59 User ............................................................ 61

Operator Control Panel ................ 29, 49, 65 Packaging ................................................ 89 Physical specifications ............................. 91 POST........................................................ 28 Power connector ...................................... 16 Preparing the host .................................... 20 Product label ............................................ 16 Rack mounting ......................................... 24 rear panel ........................................... 23, 86 Rear panel ................................................ 16 Recycling .................................................. 93 Regulatory information ............................. 94 Remote management unit ........................ 54 Removing
base chassis ................................................ 87 magazine ..................................................... 50 stuck tapes .................................................. 74 tape drive ..................................................... 85

drive ............................................. 18, 46, 70 Drive .................................................. 66, 68 Drive sled ........................................... 17, 86 Emergency release ............................ 65, 76 erroe
POST .......................................................... 83

RMU ............................................. 49, 54, 66 robotic....................................................... 19 Robotic ............................................... 17, 78 SCSI ................................. 16, 18, 22, 69, 73
Cabling ........................................................ 69 connecting ................................................... 26 device .......................................................... 20 Host Adapter................................................ 70 host bus adapter .......................................... 19 IDs ............................................................... 20

error ....................................... 15, 62, 78, 84

codes .......................................................... 78 LED ............................................................. 15 Robotic ........................................................ 82

Service ............................................... 62, 65

Clean drive .................................................. 68 Firmware...................................................... 66 General Diagnistic ....................................... 65 Loader ......................................................... 67 Reboot ......................................................... 67

Fan vent ................................................... 16 Front panel......................................... 14, 15 Identity ..................................................... 56

drive ............................................................ 57

Installation problems ................................ 69 Installing ................................................... 18 Installing location requirements ............... 18 label ............................................. 23, 46, 89 Label
yellow label ................................................. 23

Servicing .................................................. 85 shipping lock ...................................... 23, 89 Shipping lock ............................................ 16 Status ....................................................... 57
drive ............................................................. 58 Inventory ...................................................... 58 lodaer........................................................... 57

loader
compatible ................................................... 13 support ........................................................ 13

tape .................................................... 18, 68

drive ............................................................. 26 Movement .................................................... 71

Login ........................................................ 55 LUN scanning .................................... 19, 69 Magazines ............................................... 49 Mail slot ........................................ 15, 52, 59 OCP ................................................... 49, 54 Operating the tape loader ........................ 29 Operation
Magazine .................................................... 65

Tape cartridges ........................................ 46 Tape drive ................................................ 16 Tape Drive

LED.............................................................. 16

Operations ............................................... 64
Inventory ..................................................... 64

Termination .............................................. 69 terminator ........................................... 27, 69 Terminator ................................................ 22 Troubleshooting ........................... 69, 71, 74 Unpacking ................................................ 21

actiLib Autoloader 1U User and Service Guide Page 97 of 97