The Global Leader In Audit and Information Security Training

Auditing Fraud and Revenue Assurance in Telecom Companies

Understanding the nature and scope of revenue risk management in telecom companies, as well as the strategies, business processes and tools required to reduce revenue loss
3 DAY COURSE:
Course Director

Internal audit

24 - 26 September 2012 London

Shaun Bedford
Shaun has over 20 years of internal audit experience and is a former Senior Audit Manager for BT plc.

Understand how revenue loss occurs within telecom operators, in terms of internal and external frauds and revenue leakage in systems and processes Recognise the key symptoms of revenue leakage, as well as the manifestation of technical and non-technical risks Discover key strategies that every operator can adopt to eliminate leakage and improve profitability Gain expertise in assessing revenue risk exposure and in working with operational teams to devise improved business processes or other solutions Assure completeness, accuracy, timeliness and security along the entire length of the revenue management chain

Very focused on the practical lots of real life examples

Senior Internal Auditor, Liberty Global Europe

Save up to with In-House Training

www.mistieurope.com/inhouse

50%

Register Online at:

Quoting Code:

www.mistieurope.com/training

IA120905-W

Auditing Fraud & Revenue Assurance in Telecom Companies

Understanding the nature and scope of revenue risk management in telecom companies, as well as the strategies, business processes and tools required to reduce revenue loss

Course focus and features

In this intensive and interactive three day seminar you will be introduced to the full range of risks facing modern telecom operators of all types in terms of fraud and revenue leakage. Using practical examples you will gain a full understanding how mobile convergence and a host of new services are increasing business complexity and contributing to rising levels of revenue risk. Through case studies you will gain a practical understanding of the role audit can play in identifying key vulnerabilities and gaps in business processes, and specifying the most appropriate control frameworks to reduce exposure. Throughout the seminar you will gain unparalleled insights into the actual fraud and revenue controls operated by Telecom Companies and will be given practical examples of how losses occur and how they are corrected that can be assimilated into your working environment.

Key topic areas

Understand the operational fraud and revenue assurance issues facing Telecom Companies in the changing world of communications Recognise the risks associated with Telecom Companies and the methodologies for identifying and controlling those risks Gain an understanding of how to deploy the most appropriate audit techniques to optimise coverage of fraud and RA leakage

Course Director

Shaun Bedford
Shaun has over 20 years of internal audit experience. He is a former Senior Audit Manager for BT plc. In this role he had responsibility for audit practices and policies together with internal audit training, providing audit training at all levels both to internal audit personnel and to European Telcos on a commercial basis. Since 2005 Shaun has occupied the consultancy role of S404 Programme Director for BT plc. Shaun is a member a member of the Institute of Internal Auditors and also has accreditation from Accenture plc for various aspects of training.

Discover those controls that contribute to the financial statement assertions and how to ensure an adequate internal control framework over financial reporting Gain an understanding of how to review the fraud and revenue assurance functions in a Telecom Company and make practical and value add recommendations for improvement Ensure income integrity, security and revenue leakage prevention

Who Should Attend

Auditors, Risk Managers, Revenue Assurance and Fraud Managers & Security personnel within telecom sector

Prerequisite: None Advanced Preparation: None Training Type: Group-Live Learning Level: Intermediate Price: GBP 2,145 CPEs: 22

Really interesting and useful training with useful topics and a very competent trainer
Fraud Specialist, Azercell Telecom

Telephone:

Email:

+44 (0)20 7779 8454

[email protected]

Day One:
Monday 24th September

Day Two:
Tuesday 25th September

Day Three:
Wednesday 26th September

Telecom Fraud Control

Session 1: Fraud Categories
Fraud evolution Key drivers Classifying telecom fraud Fraud management tools

Telecom Revenue Assurance

Session 1: Common Leakage Scenarios
Pre-paid services Post-paid services Fixed Line services Data & VAS services

Practical Risk Assessments

Session 1: Practical Risk Assessment Techniques
Simple risk assessment approaches Practical risk assessment workshop

Session 2: Risk Mitigation Session 2: Mobile Frauds

Typical scenarios Detection tools Investigation techniques Fraud prevention

Session 2: Revenue Assurance Strategies

Approaches to RA Determining ROI Business case development Teams structure & skills KPIs and Metrics Basic risk planning Practical risk planning workshop

Session 3: Communicating to Senior Management

Developing awareness Marketing internally Presentation techniques Practical presentation skills session

Session 3: Fixed Line Frauds

Typical scenarios Detection tools Investigation techniques Fraud prevention

Session 3: RA Tool Selection and Implementation

Scoping, Phasing & Planning Defining key features RFP creation Vendor selection Fundamentals of project management Reporting & Dashboards

Session 4: Bypass
SIM Boxing IRSF Impact and response

Session 5: Online Issues

Social networking Virtual money Hacking, viruses and Trojans Phishing and identity theft

Tailored and personalised In-House training

Why choose our In-House training?
Savings - Running an in-house course in your offices will ensure you avoid the costs of travel and accommodation. Plus we charge per day not per delegate. You can train six or sixteen people for the same price! Convenience - We can arrange a course that fits your teams schedule. Any dates, any location, simply tell us what works best for you. Avoid the hassle of coordinating travel arrangements and accommodation for your staff Tailored training - We have over 150 existing training courses you can mould to fit your exact requirements or if you prefer we can just create a new agenda. You will have complete control over the course content Confidentiality - You can focus on potentially thorny issues that may be specific to your organisation which are best resolved in private with the expert guidance of your course director

Save up to with In-House Training

www.mistieurope.com/inhouse

50%

Some of the companies we have worked with

PwC International Labour Office Barclays Capital One Legal and General Deloitte European Court of Auditors Lukoil Credit Suisse AG Euroclear AIB U.S. Steel, Corp. Novartis National Commercial Bank Qatar National Bank

Visit www.mistieurope.com/inhouse Call us on 0207 779 8454 Email [email protected]

Register Online at:

Quoting Code:

www.mistieurope.com/training

IA120905-W

The Global Leader In Audit and Information Security Training

Auditing Fraud & Revenue Assurance in Telecom Companies

Understanding the nature and scope of revenue risk management in telecom companies, as well as the strategies, business processes and tools required to reduce revenue loss

Register Online at: www.mistieurope.com/training

IMPORTANT INFORMATION - YOUR REGISTRATION CODE:
Please ensure you enter your booking code when registering and you will be entered into our monthly prize draw to win 50 Visa Credit

IA120905-W
LONDON 24 - 26 SEPTEMBER 2012 PRICE GBP 2,145+VAT
Price includes tuition, course folder with all course notes, lunch and refreshments and a prestigious certificate. Delegates are responsible for their own accommodation. You can request an invoice or pay online. Please note, payment must be received prior to course start.

Join MIS Training Institutes LinkedIn Group

Search - Global Internal Audit Forum
What can you expect from the group?

Travelling To London From Abroad?

MIS Training has been accredited by the BAC, making your trip to London easier which should make your visa application process much smoother. We can help with your visa. Email: [email protected]

Lively debate with other audit professionals Access to the latest audit news from across the globe Audit quizzes and questionnaires Exclusive white papers and articles Training and salary surveys Exclusive MIS Training offers

Group Booking Discount**

2 delegates 5% discount 3 delegates 10% discount

4 delegates 12% discount

5 delegates 15% discount

**Available for delegates from one organisation attending the same course

Data Protection: Use of your information: The information you provide on this form will be used by Euromoney Institutional Investor PLC and its group companies (we or us) in relation to your registration for this event. We may also monitor your use of our website(s), including information you post and actions you take, to improve our services to you and track compliance with our terms of use. Except to the extent you indicate your objection below, we may also use your data (including data obtained from monitoring) (a) to keep you informed of our products and services; (b) occasionally to allow companies outside our group to contact you with details of their products/services. As an international group, we may transfer your data on a global basis for the purposes indicated above, including to countries which may not provide the same level of protection to personal data as within the European Union. By submitting your details, you will be indicating your consent to the use of your data as identified above. Further information on our use of your personal data is set out in our privacy policy, which is available at www.mistieurope.com or can be provided to you separately upon request. Marketing choices: If you object to contact as identified above by telephone , fax , or email , or post , please tick the relevant box. If you do not want us to share your information with other companies please tick this box.

Cancellation Policy: Please ensure you have read this carefully before submitting your registration] MIS Training operates a 20 working day cancellation policy. Any cancellations received after 20 days or any delegate that does not attend will be subject to full payment. You may transfer to another course/conference for a transfer fee of 25% of the initial booking fee plus the difference between the value of the course/conference you are transferred to. This will be invoiced or refunded. Please note that the replacement course/conference must take place within 6 months of the initial application. Alternatively you may send another colleague to the initial booked course/conference without incurring any additional fees. A full refund less an administration fee of 100 will be given for cancellation requests received up to 20 working days before the event. Cancellations must be made in writing and reach the MIS office before the 20 working days deadline. Accommodation: All training venues will be confirmed 3-4 weeks prior to the course start date. MIS Training Institute has negotiated special accommodation rates in 4 star hotels in central London (Zone 1) for UK courses.

VAT: All delegates attending are liable to pay VAT. Overseas delegates can claim a VAT refund under the European Union (EU) 8th and 13th Directives on all eligible business expenses such as course fees, hotel accommodation, meals, car hire etc., provided you are not registered for VAT in the UK. For more information please visit www.mistieurope.com/VAT or email [email protected].

Printed on paper from a sustainable source, using vegetable oil based inks