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Technical Communication

The document discusses communication and technical communication. It defines communication as the exchange of information to bring about understanding and effective relationships. Technical communication is communication done in the workplace, including both written and oral communication that aims to get work done. Types of technical communication include written documents like memos, reports and manuals, and spoken forms like presentations. Effective communication is important for organizations to operate efficiently and pass information, which is considered the lifeblood of business.

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973 views

Technical Communication

The document discusses communication and technical communication. It defines communication as the exchange of information to bring about understanding and effective relationships. Technical communication is communication done in the workplace, including both written and oral communication that aims to get work done. Types of technical communication include written documents like memos, reports and manuals, and spoken forms like presentations. Effective communication is important for organizations to operate efficiently and pass information, which is considered the lifeblood of business.

Uploaded by

Nor Azlan
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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EUW212 UNIVERSITY ENGLISH COMMUNICATION Communication What is communication?

Definition: Communication is the exchange of thoughts or information to bring about mutual understanding, confidence, and effective human relationships (Biesler, Scheeres, & Pinner, 1990) Communication Communication is any behaviour, verbal and non-verbal, that is perceived by another communicator. We cannot not communicate Forms of Communication Verbal Spoken Written Non-verbal Graphic Importance of Communication Information is the life-blood of business. Information must be communicated effectively throughout the organisation to ensure effective operation. Process of Communication The communication is dynamic and interactive. Elements of communication Sender Receiver Message Encoding Channel Barriers of communication Barriers to Communication Difference in perception Attitudes and values Self concept Expectations Communication skills Culture experience

Environment Jargon

Thank you TECHNICAL COMMUNICATION Technical Communication What is technical communication? Technical communication is communication done in the workplace. It includes both written and oral communication. Technical Communication It is:

communication that aims to get work done.

Types of Technical communication Written Letters, memos, e-mails Reports Advertising and promotional materials Guides, manuals, instructions Newsletters, magazines Etc. Spoken Formal and informal presentations Group discussion Etc. COMMUNICATION Why is communication important to you?

others.

Your knowledge and ideas will be useless unless you communicate them to Communication expertise will be critical to your career success.

COMMUNICATION Why is communication important to the organisations? All organisations require up-to-date information to operate efficiently information is the life blood of business

Thank you WRITTEN COMMUNICATION Written Communication Why is written communication important to organisations? It allows people to pass along information that can: Generate income Inform about the companys product Get work done Maintain good customer-client relations Be studied or reviewed later. Why an engineer must be able to write well? Writing is now a threshold skill for hiring and promotion. A successful engineering career requires strong writing skills. Engineers need to write many kinds of documents. Most professionals in the engineering and technology fields spend as much as 20% or more of their time writing. Documents Produced In The Workplace Memos and e-mail Letters Reports Proposals Brochures Newsletters Fliers Resumes Web sites Online help User manuals Technical description In this course we will examine a major type of written communication: Technical writing Thank you TECHNICAL WRITING Technical Writing What is technical writing?

Writing done in the workplace. Especially in areas such as science, technology, engineering. It focuses on products and services How to manufacture them Market them Manage them Deliver them Use them Examples of Technical Writing

Memos and e-mail Letters Reports Proposals Brochures Newsletters Fliers Resumes Web sites Online help User manuals Technical description

Characteristics of Technical Writing Audience centred Serves practical purpose The organization is distinctive (predictable and apparent). Timeliness/Time frame meet deadlines Features of Technical Writing The subject is usually technical. The writing is very precise. The style is concise. The tone is objective and business like. Use specific structure or format The use of special elements (e.g. visuals, numerical values). Thank you.

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