Bayt.

com Top Industries

in the Middle East and North Africa

2012

Research Objectives

Research Objectives
The research was conducted to gauge consumer opinions of their own industry and various other industry sectors. The key objectives were as follows: Understanding satisfaction levels with current industry on the following attributes : Remuneration Work Life balance Career Growth Job Security Identify which industries are perceived to perform best on the above listed attributes. Recognize industry switching behavior and reasons thereof. Understand the perception of the government as an employer Identify industries that are seen as attractive by Local Talent and Women Workforce.

Sample & Methodology

Age and Gender Adult males and females Aged 18 plus years Country of Residence GCC: UAE, KSA, Kuwait, Oman, Qatar, Bahrain Levant: Lebanon, Syria, Jordan North Africa: Egypt, Morocco, Algeria, Tunisia

Methodology: Online data collection was done between 5th 14th November 2012. The total number of respondents achieved was 12,040. Further split: Those currently working : 9,791 Those unemployed : 2,249 Fresh college/school graduate looking for a job : 1,454 Experienced professional looking for a job : 795

Demographics

Demographic Profile 1/2

Base: All: 12,040 All figures are %s

Demographic Profile 2/2

Base: All: 12,040 All figures are %s

Professionals 1/2
in? Q. In which of the following sectors do you work/ did you work in? Q. How many years have you worked in total? (If you have taken a break, please count years worked before and after your career break) before

Base (Employed/ Unemployed experienced professional looking for a job): 10,586

Professionals 2/2
monthly Q. Which of the following income levels does your personal monthly income fall into? These numbers are quoted in US$ so you do not need to be exact. Q. Which ONE of the following industries do you currently work/ worked in?

Base (currently working): 9,791

Base (Employed/ Unemployed experienced professional looking for a job): 10,586

Currently Unemployed

Base (those unemployed): 2249

Base (Unemployed experienced professional looking for a job): 795

Summary of Findings

Summary of Findings
Approximately one-third of the respondents claim they are satisfied with the current industry they currently work in. Oil, gas and petrochemicals emerges as the top industry in terms of satisfaction ratings when it comes to salary packages and job security. Those employed in the hospitality sector claim highest satisfaction levels with regards to maintaining work-life balance and career growth. A quarter of the respondents claim they have changed their industry in the past 24 months. Better salaries in the new industry was citied as the top reason for switching followed by career growth. On an overall level Oil, gas and petrochemicals emerges as the top industry to work for as it is perceived to deliver on all the four listed factors. Banking/ Finance takes the second spot in terms of salary, work-life balance and career growth whereas government/ civil service is understandably associated with job security.

Satisfaction with Current Industry

Satisfaction with Current Industry

Q. Now thinking about the industry that you currently work in/ worked in, please indicate your worked level of satisfaction with the following attributes:
- Those with high level of dissatisfaction are nearly twice as much as those totally satisfied with work life balance or career growth or salary packages. Overall level of dissatisfaction exceeds those exhibiting satisfaction

Base (Employed/ Unemployed experienced professional looking for a job): 10,586 All figures are %s

Satisfaction with Current Industry Salary Package

Q. Now thinking about the industry that you currently work in/ worked in, please indicate your worked level of satisfaction with the following attributes: Salary Package Package
- People working in the OGP, pharmaceuticals, advertising, utilities and hospitality industries are slightly more satisfied with their salary packages compared to other industries

Base (Employed/ Unemployed experienced professional looking for a job): 10,586

Satisfaction with Current Industry Work Life Balance

Q. Now thinking about the industry that you currently work in/ worked in, please indicate your worked Worklevel of satisfaction with the following attributes: Work-Life Balance
- Those employed in the Hospitality and OGP sectors claim higher levels of satisfaction with the work life balance their job offers them.

Base (Employed/ Unemployed experienced professional looking for a job): 10,586

Satisfaction with Current Industry Career Growth

Q. Now thinking about the industry that you currently work in/ worked in, please indicate your worked Growth level of satisfaction with the following attributes: Career Growth
- A small proportion of professionals in the hospitality sector are more satisfied with the career growth prospects compared to professionals in other industries.

Base (Employed/ Unemployed experienced professional looking for a job): 10,586

Satisfaction with Current Industry Job Security/ Stability

Q. Now thinking about the industry that you currently work in/ worked in, please indicate your worked Security/Stability level of satisfaction with the following attributes: Job Security/Stability
- When it comes to job security/ stability, overall the OGP and hospitality sectors exhibit marginally higher satisfaction scores than the other industries albeit scores are closer to neutral rather than being positively inclined.

Base (Employed/ Unemployed experienced professional looking for a job): 10,586

Switch in Industry

Industry Switch
Q. Have you changed your industry in the last 24 months? Q. Why have you changed your industry? (Please select all that apply) apply)
- One in 4 have taken the step of changing their industry the main motivators include better salaries and career growth opportunities . Interestingly 1 in 4 also opined that their work was not being recognized hence their decision. About one in 6 opted for a change in industry due to lay-offs in their own sector.

Base (working): 9,791

Base (have changed my industry in the last 24 months): 2,410 All figures are %s

Perceived Top Industries

Summary of attributes
packages nonQ. In your opinion, which industries offer the best salary packages (inclusive of non -monetary benefits) in your country of residence? Q. In your opinion which industries are the most attractive to work in when it comes to maintaining a work life balance? growth Q. In your opinion, which industries offer the best career growth opportunities in your country of residence? security/stability Q. In your opinion, which industries offer the optimum job security/stability in the current economic scenario in your country of residence? of (Select top 3)

Base: All: 12,040 All figures are %s

Salary packages

All figures are %s

packages nonQ. In your opinion, which industries offer the best salary packages (inclusive of non-monetary benefits) in your country of residence? (Select top 3)

Country of Residence Total (n=12040) Algeria (n=867) Bahrain (n=131) Egypt (n=4245) Jordan (n=836) Kuwait (n=354) Lebanon (n=257) Morocco (n=743) Oman (n=232) Qatar (n=376) Saudi Arabia (n=1965) Syria (n=203) Tunisia (n=442) UAE (n=1389)

Top Oil, Gas & Petrochemicals (48%) Oil, Gas & Petrochemicals (62%) Oil, Gas & Petrochemicals (45%) Oil, Gas & Petrochemicals (55%) Banking/finance (31%) Oil, Gas & Petrochemicals (59%) Banking / Finance (33%) Airline (21%) Oil, Gas & Petrochemicals (67%) Oil, Gas & Petrochemicals (62%) Oil, Gas & Petrochemicals (52%) Banking / Finance (36%) Oil, Gas & Petrochemicals (37%) Oil, Gas & Petrochemicals

2nd Banking / Finance (24%) Military/ Defense/Police (29%) Banking / Finance (38%) Airline (27%) Airline (30%) Banking / Finance (30%) Real Estate (23%) Real Estate (19%) Banking / Finance (20%) Banking / Finance (24%) Banking / Finance (24%) Oil, Gas & Petrochemicals (32%) Airline (29%) Airline / Government/Civil service/banking/finance (22%)

3rd Airline (23%) Power (20%) Airline (16%) Banking/finance (27%) Telecommunications (20%) Telecommunications (13%) Construction (22%) Banking / Finance (17%) Telecommunications (17%) Government / Civil service (19%) Airline (16%) Telecommunications (28%) Banking/finance (28%) Military/ Defense/Police/IT (10%)

Work life balance

Q. In your opinion which industries are the most attractive to work in when it comes to work maintaining a work life balance? (Select top 3)

All figures are %s

Country of Residence Total (n=12040) Algeria (n=867) Bahrain (n=131) Egypt (n=4245) Jordan (n=836) Kuwait (n=354) Lebanon (n=257) Morocco (n=743) Oman (n=232) Qatar (n=376) Saudi Arabia (n=1965) Syria (n=203) Tunisia (n=442) UAE (n=1389)

Top Oil, Gas & Petrochemicals (28%) Oil, Gas & Petrochemicals (32%) Oil, Gas & Petrochemicals (31%) Oil, Gas & Petrochemicals (34%) Banking / Finance (28%) Oil, Gas & Petrochemicals (40%) Banking / Finance (39%) Education / Academia (23%) Oil, Gas & Petrochemicals (38%) Oil, Gas & Petrochemicals (46%) Oil, Gas & Petrochemicals (28%) Banking / Finance (26%) Education / Academia (30%) Government / Civil service (32%)

2nd Banking / Finance (23%) Education / Academia (26%) Banking / Finance (30%) Banking / Finance (24%) Education / Academia (27%) Banking / Finance (29%) Education / Academia (25%) Government / Civil service (17%) Government / Civil service (33%) Government / Civil service (29%) Government / Civil service (26%) Education / Academia (22%) Oil, Gas & Petrochemicals (21%) Oil, Gas & Petrochemicals (30%)

3rd Government / Civil service (22%) Military/ Defense/Police (17%) Government / Civil service (25%) Government / Civil service (17%) Government / Civil service (26%) Government / Civil service (22%) Government / Civil service (18%) Banking / Finance (16%) Banking / Finance (20%) Banking / Finance (26%) Banking / Finance (22%) Government / Civil service (18%) Banking / Finance (19%) Banking / Finance (22%)

Career growth opportunities

All figures are %s

growth Q. In your opinion, which industries offer the best career growth opportunities in your country of residence? (Select top 3)

Country of Residence Total (n=12040) Algeria (n=867) Bahrain (n=131) Egypt (n=4245) Jordan (n=836) Kuwait (n=354) Lebanon (n=257) Morocco (n=743) Oman (n=232) Qatar (n=376) Saudi Arabia (n=1965) Syria (n=203) Tunisia (n=442) UAE (n=1389)

Top Oil, Gas & Petrochemicals (34%) Oil, Gas & Petrochemicals (46%) Oil, Gas & Petrochemicals (39%) Oil, Gas & Petrochemicals (36%) Banking / Finance (29%) Oil, Gas & Petrochemicals (47%) Banking / Finance (40%) Tourism / Hospitality (20%) Oil, Gas & Petrochemicals (58%) Oil, Gas & Petrochemicals (47%) Oil, Gas & Petrochemicals (41%) Banking / Finance (27%) Oil, Gas & Petrochemicals (21%) Oil, Gas & Petrochemicals (41%)

2nd Banking / Finance (23%) Military/ Defense/Police (28%) Banking / Finance (31%) Banking / Finance (25%) Telecommunications (20%) Banking / Finance (28%) Construction (18%) Real Estate/Manufacturing (15%) Banking / Finance (22%) Banking / Finance (22%) Banking / Finance (22%) Telecommunications (25%) Manufacturing (18%) Banking / Finance (24%)

3rd Telecommunications (14%) Power (19%) Telecommunications (16%) Military/ Defense/Police (19%) IT (16%) Telecommunications (15%) Real Estate (14%) Construction/banking/finance (14%) Construction (15%) Construction (20%) Telecommunications (14%) Oil, Gas & Petrochemicals (18%) Banking / Finance (17%) Airline/Government/Civil service (17%)

Job Security/stability

All figures are %s

security/stability Q. In your opinion, which industries offer the optimum job security/stability in the current economic scenario in your country of residence? (Select top 3)
Country of Residence Total (n=12040) Algeria (n=867) Bahrain (n=131) Egypt (n=4245) Jordan (n=836) Kuwait (n=354) Lebanon (n=257) Morocco (n=743) Oman (n=232) Qatar (n=376) Saudi Arabia (n=1965) Syria (n=203) Tunisia (n=442) UAE (n=1389) Top Oil, Gas & Petrochemicals (34%) Oil, Gas & Petrochemicals (47%) Oil, Gas & Petrochemicals (33%) Oil, Gas & Petrochemicals (38%) Government / Civil service (36%) Oil, Gas & Petrochemicals (49%) Banking / Finance (43%) Government / Civil service (29%) Oil, Gas & Petrochemicals (44%) Oil, Gas & Petrochemicals (51%) Oil, Gas & Petrochemicals (40%) Government / Civil service (26%) Government / Civil service (24%) Oil, Gas & Petrochemicals (40%) 2nd Government / Civil service (29%) Military/ Defense/Police (35%) Government / Civil service (30%) Military/ Defense/Police (31%) Military/ Defense/Police (34%) Government / Civil service (34%) Military/ Defense/Police (29%) Education / Academia (21%%) Government / Civil service (37%) Government / Civil service (34%) Government / Civil service (33%) Telecommunications (17%) Education / Academia (23%) Government / Civil service (32%) 3rd Military/ Defense/Police (25%) Power/Education / Academia (18%) Military/ Defense/Police (24%) Government / Civil service (26%) Education / Academia//banking/finance (19%) Military/ Defense/Police (20%) Government / Civil service (26%) Military/ Defense/Police (21%) Military/ Defense/Police (18%) Banking / Finance (20%) Military/ Defense/Police (19%) Education / Academia (16%) Banking / Finance/Military/ Defense/Police/Oil, Gas & Petrochemicals (17%) Airline (17%)

Government as an employer of choice

your Q. How favorable is the government as an employer of choice in your country of residence?
- Across all the GCC countries about 3 in 5 consider the government to be the most favorable employer. Interestingly in Lebanon, the government lacks appeal as an employer for about one in four surveyed. BASE
376

131

1389

1965

232

354

4245

743

836

867

442

203

257

Base: All: 12,040 All figures are %s

Local Talent

All figures are %s

Q. In your opinion which industries attract highest proportion of LOCAL talent in your country of of residence? (Select top 3)
Country of Residence Total (n=12040) Algeria (n=867) Bahrain (n=131) Egypt (n=4245) Jordan (n=836) Kuwait (n=354) Lebanon (n=257) Morocco (n=743) Oman (n=232) Qatar (n=376) Saudi Arabia (n=1965) Syria (n=203) Tunisia (n=442) UAE (n=1389) Top Oil, Gas & Petrochemicals (25%) Oil, Gas & Petrochemicals (41%) Banking / Finance (31%) Oil, Gas & Petrochemicals (22%) Banking / Finance (23%) IT(23%) Oil, Gas & Petrochemicals (44%) Banking / Finance (37%) Tourism / Hospitality (23% Oil, Gas & Petrochemicals (41%) Oil, Gas & Petrochemicals (44%) Oil, Gas & Petrochemicals (34%) Telecommunications (26%) Tourism / Hospitality (18%) IT (18%) Telecommunications(18%) Government / Civil service (25%) 2nd Banking / Finance (18%) Military/ Defense/Police (29%) Government / Civil service( 26%) Media (21%) Education / Academia (17%) Banking / Finance (24%) Advertising (26%) Telecommunications (18%) Government / Civil service (27%) Government / Civil service (25%) Banking / Finance (21%) Banking / Finance (24%) Manufacturing (17%) Oil, Gas & Petrochemicals (29%) 3rd Telecommunications (15%) Construction (16%) Oil, Gas & Petrochemicals (24%) Telecommunications (17%) Military/ Defense/Police (16%) Government / Civil service (22%) Media (20%) IT (15%) Banking / Finance (25%) Banking / Finance (20%) Government / Civil service (16%) IT (21%) Education / Academia (14%) Banking / Finance (21%)

Women workforce

All figures are %s

Q. In your opinion which industries are attractive to the WOMEN workforce in your country of residence? (Select top 3)

Country of Residence Total (n=12040) Algeria (n=867) Bahrain (n=131) Egypt (n=4245) Jordan (n=836) Kuwait (n=354) Lebanon (n=257) Morocco (n=743) Oman (n=232) Qatar (n=376) Saudi Arabia (n=1965) Syria (n=203) Tunisia (n=442) UAE (n=1389)

Top Education / Academia (26%) Education / Academia (48%) Banking / Finance (41%) Media (36%) Education / Academia (38%) Education / Academia (27%) Banking / Finance (44%) Tourism / Hospitality (34%) Banking / Finance (40%) Banking / Finance (30%) Healthcare / Medical services (30%) Education / Academia (37%) Healthcare / Medical services (37%) Banking / Finance (33%) Education / Academia (34%) Education / Academia (29%)

2nd Media (24%) Healthcare / Medical services (34%) Education / Academia (24%) Advertising (22%) Public Relations (22%) Tourism / Hospitality (22%) Banking / Finance (27%) Banking / Finance (26%) Government / Civil service (26%) Media (35%) Advertising (35%) Education / Academia (19%) Healthcare / Medical services (19%) Education / Academia (31%) Education / Academia (28%) Banking / Finance (22%) Education / Academia (255) Healthcare / Medical services (26%) Healthcare / Medical services (22%)

3rd Healthcare / Medical services (23%) Government / Civil service (22%) Healthcare / Medical services (23%) Healthcare / Medical services (16%) Healthcare / Medical services (25%) Healthcare / Medical services (23%) Education / Academia (32%) Media (17%) Manufacturing (17%) Government / Civil service (28%) Government / Civil service (20%) Media (16%) Government / Civil service (22%) Domestic Services (19%) Media (21%)

Thank you