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Cyberspace Management.

The proposed system aims to automate cyberspace management by allowing administrators, employees, and customers to register and login. Administrators can assign employee tasks to address customer complaints and maintain records. Customers can submit complaints that are routed to employees for resolution. The system is built using Java technologies for the front and back end with an Oracle database for storage. It provides a centralized view of information and aims to improve response times over the previous manual system.

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neharacharla3491
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365 views

Cyberspace Management.

The proposed system aims to automate cyberspace management by allowing administrators, employees, and customers to register and login. Administrators can assign employee tasks to address customer complaints and maintain records. Customers can submit complaints that are routed to employees for resolution. The system is built using Java technologies for the front and back end with an Oracle database for storage. It provides a centralized view of information and aims to improve response times over the previous manual system.

Uploaded by

neharacharla3491
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Project Serial No: 79 ABSTRACT

Cyberspace Management
Cyber Space Management System is an online project. The aimed at providing a wide range of access to the administrator in managing and monitoring the complaints registered by the customers regarding the problems they face in accessing the connections extended by the management. The front end used in this project is J2EE and the back
end used is Oracle.

Problem Statement/Motivation:
The current system facilitates internal research.
This system is well adopted but could later only stores the complaints but

could not send complaints. It requires lot of attention and risk from the users side. Other departments such as employee had not automated. So this Intranet solution proves to be extremely good. In the present system the user has to login and he can send the problems. He also maintains the details of the old complaints. Administrator cannot maintain old complaints in this system old one. and last disadvantage is database. In this data base is ms access so thats why its

Proposed System

Proposed system are those that are automated, so that it is easy to retrieve the responses from the system fast and updating the details once the response or services are provided to the end-users upon their request without any difficulty and
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Project Serial No: 79 ABSTRACT

saves time. The administrator can even maintain the record of the employees working in the organization in allocating the tasks of attending to the complaints raised by the customers. This intranet-based application provides the user of the system a centralized view of the things maintained in the software depending on the privileges assigned by the administrator accordingly.

MODULES: The system contains three different types of users. 1. Administrator 2. Employee 3. Customer Modules Description In this Module, the users of the system are identified with their username and password and thereon users are given proper access according to their privileges. 1. Administrator

Administrator can add employees and also customers whenever they join in to organization. He has to maintain the details of all employees as well as customers. If any customer post problem he has to assign that problem to related employee. And also admin can update customer details.

Project Serial No: 79 ABSTRACT

2. Employee:

Employee has to login and if admin assign any work to employee, he has to solve the problem and post solution to that particular customer. So he can see his details and he cannot change the details.
3. Customers:

In this module customers can login by using their own id and password. Customers can see their details and also if they have problem in internet also post that problem to provider. You will get solution after employee solved.

Software Requirements: Operating System User Interface Client-side Scripting Programming Language Web Applications IDE/Workbench Database Server Deployment Hardware Requirements: Processor Hard Disk RAM : : :
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: : : : : : : :

Windows XP/2003 or Linux HTML, CSS JavaScript Java JDBC, Servlets, JSP My Eclipse 6.0/Edit Plus Oracle 10g Tomcat 5.5

Pentium IV 40GB 512MB or more

Project Serial No: 79 ABSTRACT

Project Process Flow:

Customer Registration &login

Organize customer data

Solution to the upload problem

Employee Registration login

Assign work to Employee

Customer information

Uploading complaints

Input

Organize Employee data

Process

Employee Information

Output

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