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VP of Engineering Resume Sample

Bruce Kiefer has over 30 years of experience in cable engineering and operations management. He currently serves as Vice President of Engineering for Comcast Pennsylvania Region in Pittsburgh, with previous experience at Comcast and AT&T in Virginia. He has a track record of reducing costs and improving network performance and reliability.

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6K views

VP of Engineering Resume Sample

Bruce Kiefer has over 30 years of experience in cable engineering and operations management. He currently serves as Vice President of Engineering for Comcast Pennsylvania Region in Pittsburgh, with previous experience at Comcast and AT&T in Virginia. He has a track record of reducing costs and improving network performance and reliability.

Uploaded by

resume7.com
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© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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4900 Forbes Ave, Pittsburgh, PA 15213 | (505) 303-1212 | bruce.kiefer@yahoo.

com

Bruce Kiefer
QUALIFICATIONS • P&L responsibility for $1.2 billion organization with $160 million in capital
SUMMARY expenditures and 1300 employees
• In 2008, reduced technical expenses by $6 million, reduced service calls by
20%, repeat calls by 15%, and call center technical queues by 12%
• Designed and implemented Converged Area Network across Pennsylvania
to carry IP services
• Manage all capacity needs and augmentations for all services, including high
speed data, VOIP, switched digital, video on demand, CRAN backbone and
Spotlight Comcast Ad Sales Group
• Led the Colorado region to be ranked #2 YTD in Comcast Cable Power
Rankings, #4 in Comcast Cable Market Health, and earning a “A” score on
the Capacity Planning Scorecard

PROFESSIONAL Comcast Pennsylvania Region, Pittsburgh, PA


EXPERIENCE Vice President of Engineering, 2002 – Present
• Managed P&L responsibility for $1.2 billion organization with $160 million
in capital expenditures and 1300 employees – including budgeting and
review, headcount justification, technician dispatch, quota management, and
management of all engineering and operations
• Responsible for a workforce of 28 engineers performing network operations
and supervise performance of 1100 technicians in the field
• Led the Pennsylvania region to be ranked #2 YTD in Comcast Cable Power
Rankings, #4 in Comcast Cable Market Health, and earning a “A” score on
the Capacity Planning Scorecard
• Oversaw all system products including video, switched digital video, digital
telephone, VOIP, HSD, video on demand, DSG, OCAP, and Tru2way
• Managed Network Operations Center (NOC) consisting of 45 FTEs
monitoring 3 regions with over 30,000 miles of plant – providing Tier 1
through Tier 4 support for RF and backbone networks 24X7
• Oversaw construction contractors completing $19 million in construction
projects building/replacing 310 miles of plant
• Improved network reliability through increased focus of the levels in the
home and the NOC monitoring of network problems, resulting in a $6 million
cost savings
• Assigned 4 NOC employees to monitor Market Health modem levels and
create network tickets as needed to make plant repairs, resulting in a 10%
increase of modem health across the network
• Reduced service calls by 20%, repeat calls by 15%, and call center technical
queues by 12%
• Managed Day of Install Group, "ATS" Advanced Trouble Shooting Group
and Work order QC Group

Bruce Kiefer Resume Page 1 of 2


PROFESSIONAL Comcast/AT&T Virginia Region, Mclean, VA
EXPERIENCE Vice President of Engineering and Technical Operations, 1998 – 2002
CONTINUED • Oversaw the engineering and technical operations of 114 cable systems across
three states – which spanned 405,000 subscribers, 625,000 homes passed, and
12,000 miles of plant
• Led a organization of 10 System Managers and 500 technical employees,
overseeing upgrades and builds, network design, fulfillment and intranet
services
• Responsible for regional capital budgeting and management, expense
budgeting, budget reviews, technical performance reviews, and goal setting

United Cable, Arlington, VA


Vice President/Director of Engineering and Technical Operations, 1994 – 1998
• Managed region consisting of 7 states, 350 systems, 910,000 subscribers,
1,480,000 homes passed, 950 technical employees, 21 system managers and
48 unique budgets

Regional Trainer, 1993 – 1994


• Provided training in all aspects of the cable industry, including Technical
Training and Call Center Training

Systems Engineer. 1990 – 1993


• Responsible for FCC testing, CLI measurements, sweep and balance, system
design, and headend engineering

Bench Technician, 1988 – 1990


• Responsible for repairing headend test, and line equipment

EDUCATION • BCT, BCE, SCTE Broadband Communication Engineer Certifications


• SCTE Broadband Communication Technician Certification
• Certified trainer of pole climbing
• Metropolitan Technical College, Arlington, VA

PROFESSIONAL • Vice President, SCTE Great Plains Chapter, 1988 – 1998


ORGANIZATIONS • Member, SCTE Pennsylvania Chapter, 1999 – Present
• Board Member, Pennsylvania Cable Association, 2004 – Present

ADDITIONAL • Attended numerous SCTE Conventions and Seminars, NCTI Installer and
SKILLS Technician Courses, and Human Resource and Diversity Courses

Bruce Kiefer Resume Page 2 of 2

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