An Internship Report

Analysis of Foreign Exchange Banking Services of The BASIC Bank Limited

Bangladesh Small Industries & Commerce Bank Limited

A State Owned Scheduled Bank Limited

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MARCH-2010

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Analysis of Foreign Exchange Banking Services Of

The BASIC Bank Limited

Bangladesh Small Industries & Commerce Bank Limited

AN INTERNSHIP REPORT
SUBMITTED BY RIFAT AREFIN RAJIB
ID # BBA - 02707401 BBA PROGRAM 27TH BATCH

IN PRACTICAL FULFILLMENT OF THE REQUIREMENT FOR THE DEGREE OF DEPARTMENT OF BUSINESS ADMINISTRATION STAMFORD UNIVERSITY, BANGLADESH

UNDER THE GUIDANCE OF AND SUBMITTED TO

MS. NUSRAT JAHAN

LECTURER DEPARTMENT OF BUSINESS ADMINISTRATION STAMFORD UNIVERSITY, BANGLADESH

STAMFORD UNIVERSITY, BANGLADESH

MARCH-2010

Stamford University, Bangladesh

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744, Satmosjid Road, Dhanmondi, Dhaka-1209

To Whom It May Concern

This is to certify that, Rifat Arefin Rajib; a student of BBA program, Major in Finance, Department of Business Administration, Stamford University, Bangladesh has completed the internee report titled Analysis of Foreign Exchange Banking Services of The BASIC Bank Limited successfully under my supervision. I wish him every success in his life. Supervisor Nusrat Jahan Lecturer Department of Business Administration Stamford University, Bangladesh

Letter of Transmittal
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Date: Ms. Nusrat Jahan Lecturer Department of Business Administration Stamford University, Bangladesh Subject: Submission of Internee Report. Dear Madam, It is a great pleasure and privilege to present the internee report titled Analysis of Foreign Exchange Banking Services of BASIC Bank Limited which was assigned to me as a partial requirement for the competition of BBA Program. Throughout the study I have tried with the best of my capacity to accommodate as much information and relevant issues as possible and tried to follow the instructions as you have suggested. I tried my best to make this report as much informative as possible. I sincerely believe that it will satisfy your requirements. I however sincerely believe that this report will serve the purpose of my internee program. I am grateful to you for your guidance and kind cooperation at every step of my endeavor on this report. I shall remain deeply grateful if you kindly take some pan to go through the report and evaluate my performance. My effort will be reworded only if it adds value to the research literature.

Rifat Arefin Rajib ID # BBA - 02707401 BBA Program 27th Batch Department of Business Administration Stamford University, Bangladesh

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Students Declaration

I hereby declare that the report of internship namely Analysis of Foreign Exchange Banking Services of BASIC Bank Limited by me after the completing of 3 (three) months of internship with BASIC Bank Limited at Shanti Nagar Branch and a comprehensive study of the existing activities of BASIC Bank Limited and its implementation.

I also declare that this paper is my original worked and prepared for academic purpose which is a part of BBA and THE PAPER MAY NOT BE USED IN ACTUAL MARKET SCENARIO.

Rifat Arefin Rajib ID # BBA - 02707401 BBA Program 27th Batch Department of Business Administration Stamford University, Bangladesh

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Supervisors Declaration

I hereby declare that the concerned report entitled Analysis of Foreign Exchange Banking Services of BASIC Bank Limited is an original work by Rifat Arefin Rajib, ID # BBA 02707401, Major in Finance, Department of Business Administration, Stamford University, Bangladesh, completed his internship under my supervision and submitted for the partial fulfillment of the requirement of the degree of Bachelor of Science in Business Administration (BBA) at Stamford University, Bangladesh.

Nusrat Jahan Lecturer Department of Business Administration Stamford University, Bangladesh

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Head of the Departments Declaration

I hereby declare that the concerned report entitled Analysis of Foreign Exchange Banking Services of BASIC Bank Limited is an original work by Rifat Arefin Rajib, ID # BBA 02707401, Major in Finance, Department of Business Administration, Stamford University, Bangladesh, completed his internship and submitted for the partial fulfillment of the requirement of the degree of Bachelor of Science in Business Administration (BBA) at Stamford University, Bangladesh.

Md. Ifte kharul Alam HOD (Finance) Department of Business Administration Stamford University, Bangladesh

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Preface
The discussing report is the terminal formalities of the internship program for the degree of Bachelor of Science in Business Administration course of Department of Business Administration of Stamford University, Bangladesh which is compact professional progress rather than specialized. This report has prepared as per academic requirement of after the successfully completion of 3 (three) months internship organized at BASIC Bank Limited, Shanti Nagar Branch with the view to familiarized the students with the practical implementations of the knowledge provides the theoretical aspects of practical life. It is my pleasure and great privilege to submit my report titled Analysis of Foreign Exchange Banking Services of BASIC Bank Limited worked out at Shanti Nagar Branch during November 2010 to February 2010. As the presenter of this report, I have tried my level best to get together as much information as possible to enrich the report while working at Foreign Exchange Department of BASIC Bank Limited. I believe that it was a fascinating experience to work in the banking section and it has enriched both my knowledge and experience. However, after all this, as a human being, I believe everyone is not beyond limitation. There might have problems regarding lack and limitation in some aspects and also some minor mistake such as syntax error or typing mistake or lack of information. Please pardon me for that mistake and clarify these of my further information on those matters.

Rifat Arefin Rajib ID # BBA - 02707401

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BBA Program 27th Batch Department of Business Administration Stamford University, Bangladesh

Acknowledgement
For the very first of all I would like to express my gratefulness and harmony to the ALLMIGHTY ALLAH the supreme authority of the Universe, without Whom we would be nothing. Next I would like to express my kindness to my Beloved Parent (MD. Anwar Hossain & MRS. Rokeya Begum) whose continuous inspiration enrages me to make a right move in my life. A single individual can achieve no noble objective. Words actually will never be enough to express how grateful I am nevertheless will try my level best to express my heart full gratitude towards some respected persons for their advice, suggestions, direction and cooperation which have enabled me to have an experienced in the dynamic environment such like in banking sector. First of all I would like to thank my supervisor Ms. Nusrat Jahan, without whose help, suggestion and cooperation the total report will be valueless. The very first person of BASIC Bank Limited to whom I would like to convey my gratitude is the Deputy General Manager MD. Wahidul Alam for his kind consideration to give me an opportunity to complete my internship at BASIC Bank Limited. I would also thankful to MD. Moktadir Hossain, Assistant General Manager of BASIC Bank Limited, (Shanti Nagar Branch), for his kind cooperation. I would also thankful to Ms. Fatema Khairunnesa, Assistant Manager of BASIC Bank Limited, (Shanti Nagar Branch) whose valuable advice and kind cooperation helped me to gather more knowledge. The respected personnel are Ms. Nargis Sultana, Senior Officer, Md. A.B.M Khairul Kabir Chowdhury , Assistant Officer and Mr. Zubayer Babu, Officer, Foreign Exchange Department, Md. Shohag Islam, Officer and Mr. S. M. Aminur Rahman, Junior Officer, General Banking Department and Md. Aslamul Hoque, Assistant Officer, IT Department. I would like to mention the name of some grate persons who are very near to my heart, Ms. Dilara Alam Santona, BBA, Akhter Uddin Tushar, BBA, Mahammad Zahid Al-Helal, BBA, and Munir Hossain Chowdhury (Yead), LLB whose valuable advice and continuous support helped me most to make this report and gave me a way to submit it. I would like to thank from the deep of my heart to those people who are related with making of this report and make it a success. At last but not the least, the Stamford University, Bangladesh for giving me an opportunity to complete my BBA degree and give me a scope to gather practical experience and enrich my knowledge. May ALLMIGHTY ALLAH bless all of them.

Rifat Arefin Rajib ID # BBA 02707401 BBA Program 27th Batch

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Department of Business Administration Stamford University, Bangladesh

Executive Summary
BBA is a professional degree. To fulfill this degree Internship course is a associate course which enable the students to gather practical experience where the student wants to make his/her carrier. My internship course was assigned at BASIC Bank Limited, Shanti Nagar Branch, under the supervision of Ms. Nusrat Jahan, Lecturer, Department of Business Administration, Stamford University, Bangladesh. My internship was on the Foreign Exchange Procedure of BASIC Bank Limited. So my report title is Analysis of Foreign Exchange Banking Services of BASIC Bank Limited . So to recover the total financial soundness and management skill I have tried to analyzed how they are operating their banking system. A companys main objective is to gain more profit to benefit its stakeholders using a perfect management system. BASIC Bank Limited is not different from them. So my internship report entitled Analysis of Foreign Exchange Banking Services of BASIC Bank Limited refers how the bank drives its banking operation and how it benefits itself and its stakeholders. Foreign Exchange is vast concept in banking sector, which generates another source of profit and gear up economic activities of the country. Moreover the uses of foreign exchange activities have to be well organized and well executed to reap the benefits to Foreign Exchange Department. So Foreign Exchange Department is more effective to help us to understand the banking activities with other countries and also helps to understand a portion of the economic growth of the country. This report on Analysis of Foreign Exchange Banking Services of BASIC Bank Limited . This report gives a clear idea about the documents used in foreign exchange of BASIC Bank Ltd. As my work place in BASIC Bank Ltd. Shanti Nagar Branch, in this report I specially placed the documents and other data of Shanti Nagar Branch. This report is alienated into Several chapters. The first Chapter of this report deals with introduction, orientation of the report is carried on, in the Second Chapter, an Overview of BASIC Bank Ltd. and its Shanti Nagar Branch has been presented. The Next Chapter of the report deals with some theoretical concept about Foreign Exchange Activities. In this section I had discussed documents used in foreign department. And the Other Chapter of this report contains Literature Review , Corporate Social Responsibility, Achievements, Analysis, Recommendations and Conclusion which is drawn by analysis of whole report.

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Analysis of Foreign Exchange Banking Services of BASIC Bank Limited

Contents
Chapter-1
Introduction (Orientation of the report) 1.1_ Origin of the Report 1.2_Background of the Study 1.3_ Objective of the Study 1.4_Scope of the Report 1.5_ Methodology of the study 1.6_Limitation of the study Executive Summary

Page

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15 15 16 16 16 17

Chapter-2
An Overview of BASIC Bank Ltd. 2.1_Background of BASIC Bank 2.2_Functions & Corporate Strategy 2.3_Organizational Goals & Structure 2.4_At a Glance of BASIC Bank 2.5_Progress at Glance (2004-2008) 2.6_Balance Sheet, Profit & Loss Account 2.7_Resources & Capabilities 2.8_Organogram, Activities & Credit Rating
19 20 20 22 23 24 25 27

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2.9_Performance at a glance of Shanti Nagar Branch

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Contents
Chapter-3
Overall Banking of BASIC Bank 3.1_General Banking 3.1.1_Accounts Opening Section 3.1.2_Accounts Section 3.1.3_Local Remittance Section 3.1.4_Collection & Clearing Section 3.1.5_Cash Section 3.2_Foreign Exchange Section- Its meaning & Definition

Page

36 36 39 39 41 41 43

Chapter-4
Foreign Exchange Activities of BASIC Bank 4.1_ Foreign Exchange 4.2_Export Section 4.3_Import Section 4.4_Major Discrepancies 4.5_Foreign Remittance Section 4.6_Identification of Documents (Foreign Exchange) 4.7_Appraisal of Export & Import Business 45
47 49 54 58 62 63

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4.8_Performence of Foreign Exchange Business 4.9_Schedule of Charges (Foreign Exchange)

64 70

Contents
Chapter-5
Corporate Social Responsibility 5.1_Corporate Social Responsibility-CSR of SJIBL 5.1.1_Financing SMI 5.1.2_Sports & Culture of SJIBL 5.1.3_Disaster Relief of SJIBL 5.1.4_Education of SJIBL 5.1.5_Environment Protection of SJIBL 5.2_Professional Development & Achieving Employee Satisfaction 5.2.1_Stuff Welfare 5.2.2_Other Activities
74 74 74 74 75 75 75 76 76 Page

Chapter-6
Achievements, Recommendation & Conclusion 6.1_Achievements 6.2_SWOT Analysis 6.3_Recommendation 6.4_Conclusion 6.5_Appendix 6.6_Bibiography 79
80 81 83 84 90

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1.1 # ORIGIN OF THE REPORT:

Now a day, education is not just limited to books and classrooms. In todays world, education is the tool to understand the real world and apply knowledge for the betterment of the society as well as business. From education the theoretical knowledge is obtained from courses of study, which is only the half way of the subject matter. Practical knowledge has no alternative. The perfect coordination between theory and practice is of paramount importance in the context of the modern business world in order to resolve the dichotomy between these two areas. Therefore, an opportunity is offered by Stamford University Bangladesh, for its potential business graduates to get three months practical experience, which is known is as Internship Program. For the competition of this internship program, the author of the study was placed in a bank namely, The BASIC Bank Limited. Internship Program brings a student closer to the real life situation and thereby helps to launch a career with some prior experience.

This paper is titled Analysis of Foreign Exchange Banking Services of The BASIC Bank Limited originated from the fulfillment of the BBA program under Stamford University Bangladesh. For the internship program, each student is attached with an organization. I have prepared this report on BASIC Bank Limited (Shanti Nagar Branch) and their modern banking operation with foreign exchange procedure where I have worked from 8 th November, 2009 during my internship; I had to prepare this report under the supervision of Ms. Nusrat Jahan, Lecturer, Stamford University Bangladesh.

1.2 # Background of The Study

Any academic course of the study has a great value when it has practical application in the real life. Only a lot of theoretical knowledge will be little important unless it is applicable in the practical life. So we need proper application of our knowledge to get some benefit from our theoretical knowledge to make it more fruitful when we engage ourselves in such field to

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make proper use of our theoretical knowledge in our practical life, only then we come to know about the benefit of the theoretical knowledge. Such an application is made possible through internship. When theoretical knowledge is obtained from a course of study it is only the half way of the subject matter. Internship implies the full application of the methods and procedures through rich acquired knowledge of subject matter can be fruitfully applied in our daily life. Such a procedure of practical application is known as internship. The case study is titled Analysis of Foreign Exchange Banking Services of The BASIC Bank Limited . As a student of BBA this study will be more significant in my practical life. I have worked for three months at Shanti Nagar Branch of BASIC Bank Limited to complete the internship program as an academic requirement.

1.3 # OBJECTIVES OF THE STUDY

(i) Main Objectives: The main objective of the study is to highlight on the major documents used by BASIC Bank Ltd. While dealings with foreign exchange banking to understand how the services are rendered. (ii) Specific Objectives: To identify the documents used in foreign trade of BASIC Bank Ltd. To appraise export, import & remittance of the same bank. To identify problems of foreign exchange banking of the selected bank. To suggest suggestions for improvement of foreign banking of the given bank.

1.4# Scope of the Report

This report will cover Analysis of Foreign Exchange Banking Services of BASIC Bank Limited. It will give a wide view of the different stages of operational procedure of BASIC Bank Limited, starting from the Import, Export and Remittance with total Foreign Exchange Procedures.

1.5# METHODOLOGY OF THE STUDY:

a. Primary Data were collected by the following ways:

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Direct communication with bank officials & clients; Exposure on different desk of the bank; Observing various organizational procedures.

b. The Main Secondary Sources from Which Data were Accumulated are as follows: Annual Report of BASIC Bank Ltd; Periodicals published by the Bangladesh Bank; Different publications regarding foreign exchange operation; From Newspapers and Internet. Different Official Records of BASIC Bank Limited.

I have covered both head office and SHANTI NAGAR branch of BASIC Bank. But the body of the report is prepared in the light of the branch. Only International Department (ID) part is covered in the Head office.

1.6 # LIMITATIONS OF THE STUDY:

Despite all out co-ordination from the bank officials, I faced some limitations. The main problem I faced in preparing the paper was the inadequacy and lack of availability of required data. This report is an overall view of Foreign Exchange Operations of The BASIC Bank Ltd. But there is some limitation for preparing this report. These barriers, which hinder my work, are as follows: Difficulty in accessing latest data of internal operations. Learning & gathering experience of all the banking functions was really tough. Another limitation of this report is Banks policy is not disclosing some data and information for obvious reason, which could be very much useful. Large-scale research was not possible due to time constraints. Non-availability of some preceding and latest data in a systematic way.. I was placed to this department for only 3 months of time and working like a regular employee hindered the opportunity to put the better effort for the study.

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With all of this limitation I tried my best to make this report as best as possible. So readers are requested to consider these limitations while reading and justifying any part of my study.

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2.1# Background of The BASIC Bank:

The BASIC Bank Limited (Bangladesh Small Industries & Commerce Limited) registered under the Companies Act 1913 on the 2 nd of August 1988, started its operations from the 21 st of January 1989. It is governed by the Banking Companies Act 1991. In 2001 the bank has changed its earlier name Bank of Small Industries and Commerce Bangladesh Limited and the changed name has been registered with the Register of Joint Stock Companies. At the outset, the Bank started as a joint venture enterprise of the Bangladesh Credit Commerce (BCC) foundation with 70 percent shares and Government of Bangladesh (GOB) with the remaining 30 percent shares. The BCC Foundation being non functional following the closure of the BCCI, the Government of Bangladesh took over 100 percent ownership of the Bank on 4th June 1992. Thus the bank is state-owned. However, the Bank is not nationalized; it operates like a private bank as before. The bank was established as the policy makers of the country felt the urgency for a bank in the private sector for financing Small scale Industries (SSI). BASIC is unique in its objectives. It is a blend of development and Commercial Banks. The memorandum and Articles of Association of the Band stipulate that 50% of loanable funds shall be invested in Small and Cottage industries Sector.

CAPITAL POSITION:
Authorized capital Paid up capital : Tk. 2,000 million : Tk. 1309.77 million

Total Reserve and Surplus : Tk. 1681.39 million up to 31.12.2008 The Bank is requested to transfer 20 percent of its net profit before tax to Capital Fund as per the Banking Companies Act 1991.

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2.2 # Functions: The Bank offers:

a. Term loans to industries especially to small-scale enterprise. b. Full-fledged commercial banking services including collection of deposit, short-term trade finance, working capital finance in processing and manufacturing units and financing facilitating international trade. c. Technical support to Small Scale Industries (SSIs) I order to enable them to run their enterprise successfully. d. Micro-credit to the urban poor linkage with Non-Government Organizations (NGOs) ith view facilitating their access to the formal financial market for mobilization of funds. In order to perform the above tasks, BASIC works closely with the clients, the regularly authorities the shareholders (GOB), banks and other financial institution. and

CORPORATE STRATEGY
Financing establishment of small units of industries and business and facilitate their growth Small Balance Sheet size composed of quality assets. Steady and sustainable growth. Investment in a cautious way. Adoption of new banking technology.

2.3 # ORGANIZATIONAL GOALS

To employ funds for profitable purposes in various fields with special emphasis on small scale industries. To undertake project promotion on identify profitable areas of investment. To search for newer avenues for investment and develop new products to suit such needs. To establish linkage with other institutions which are engaged in financing micro enterprises. To cooperate and collaborate with institutions entrusted with the responsibility of promoting and aiding SSI sector.

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Organizational Structure: To achieve its organizational goals, the Bank conducts its operations in accordance with the
major policy guidelines laid down by the Board of Directors, the highest policy making body. The management looks after the day-to-day operation of the Bank.

A. BOARD OF DIRECTORS:
As stated earlier the government holds 100 percent ownership of the Bank. The Government of Bangladesh appoints all the Directors of the Board. The secretary of the Ministry of Industries is the Chairman of the Bank. Other Directors of the Bank are high Government and central Bank executives. The Managing Director is an ex-officio member of the Board of Directors. There are at present 7 Directors including the Managing Director.

B. MANAGEMENT:
The management is headed by the Managing Director. He is assisted by the Deputy Managing Director, General Managers and Departmental Heads in the Head office. BASIC is different in respect of hierarchical structure from other banks in that it is much more vertically integrated as far as reporting to the Chief executive is concerned. The Branch Managers of the Bank report direct to the Managing Director and, for functional purpose, to the Heads of Departments. Consequently, quick decision making in disposal of assess is ensured.

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2.4 # At a Glance of BASIC Bank Limited

NAME Date of incorporation Date of inauguration of operation Registered office Head Office Logo Name of the chairman of the Board Name of Managing Director Number of Branches Services provided Paid up capital Profit after tax and provision Ownership Banking software used Technology used Earnings per share E-Mail Website SWIFT Number of Authorized Dealer Table:1 At a Glance of BASIC Bank Limited Mr. Sheikh Abdul Hye Bacchu Mr. AKM. Sajedur Rahman 33 Deposit scheme, Credit facility and Foreign exchange services Taka 1309.77million (2008) Taka 747.10 million (2008) Government of Bangladesh CASTLETM Member of SWIFT 41.99 (2008) [email protected] www.basicbanklimited.com BKSIBDDHA015 15 BASIC BANK LIMITED August 2, 1988 January 21, 1989 Bana Shilpa Bhaban 73, Motijeel Commercial Area Dhaka-1000, Bangladesh. Sena Kalyan Bhaban(6th floor) 195, , Motijeel Commercial Area Dhaka-1000, Bangladesh.

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2.5 # Progress at a Glance (2004-2008)

Progress at a glance
Authorized Capital Paid-up Capital Reserve and Surplus Shareholders' Equity Fixed Assets Total Assets Deposits Long- term Debt Loans and Advances Placement & Investment 2008 2007 2006 2005 2004

From the Balance Sheet (Million Taka) 2,000.00 1309.77 1681.39 2,982.60 228.36 46,651.53 38,368.23 1708.4 27,269.13 15,653.2 2,000.00 1247.40 1349.17 2,596.58 196.11 38,773.91 31,947.98 1385.81 22,263.35 13,560.92 2,000.00 945.00 1294.00 2,239.00 154.52 29,417.09 24,084.65 830.06 19,000.00 8,212.23 2,000.00 810.00 916.14 1,726.14 135.78 27,136.37 22,325.58 937.51 15,339.35 10,236.82 2,000.00 675.00 816.23 1,491.23 101.41 19,436.57 15,509.18 839.61 12,000.15 6,098.51

From the Income Statement (Million Taka) Gross Income Gross Expenditure Profit before Tax Profit after Tax Tax Paid (Cumulative) Others (Million Taka) Import Business Export Business 27,359.77 22,270.87 21,266.57 16,794.96 17,804.27 15,463.74 14,094.96 11,097.23 12,508 7,908 5,060.29 3,526.18 1534.11 549.95 3,538.09 3,549.51 2,741.37 808.14 282.96 2,790.98 2870.32 1,858.69 1,011.62 554.14 2,245.16 2,228.21 1,599.77 628.44 285.49 1,777.70 1768.85 1,241.63 527.22 291.48 1,434.76

Financial Ratios (Percentage) Capital Adequacy Ratio Capital Fund to Deposit Liabilities Liquid Assets to Deposit Liabilities Loan to Deposit Liabilities Earning Assets to Deposit Liabilities After Tax Return on Average Assets Net Profit to Gross Income Interest Magin Cover 12.02 7.81 47.70 71.07 114.69 1.30 10.87 137.08 12.91 9.23 49.10 69.69 109.70 .83 7.97 176.80 11.70 11.98 10.34 40.42 78.89 112.99 1.94 19.31 211.72 27.82 11.66 10.36 58.01 69.74 114.56 1.23 12.81 214.56 17.75 12.49 10.47 50.36 77.37 116.70 1.70 16.48 205.07 21.27

After Tax Return on Equity 19.68 SMI/SSI Loan and Micro Credit to Total Loan Number of Branches Number of Employees 59.32 31 735

56.73 30 721

53.43 28 651

67.00 27 601

62.21 27 578

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2.6# Balance Sheet, Profit and Loss Account

. . PropertyandAssets Cash BalancewithotherbanksandfinancialInstitutions Moneyatcallandshortnotice Investment Government Others . Loansandadvances Loans ,cash credit, overdrafts etc. Bills discounted and Purchased ... FixedAssets OtherAssets Total Assets CapitalandLiabilities Liabilities Borrowingsfromotherbankingcompanies,agents etc. Bills Payable DepositandotherAccounts Current Accounts and contingency accounts etc. Saving Bank deposits Fixed deposits . OtherLiabilities TotalLiabilities Capital/Shareholders'equity Paid up Capital Statutory Reserve Other Reserves SurplusinProfitandLossAccount TotalShareholders'equity Totalcapitalandliabilities 450.00 450.00 40.00 319.28 1249.28 14766.32 675.00 555.44 40.00 220.82 1491.26 19436.56 1398.11 581.69 9193.80 11173.60 1609.05 13566.54 1651.35 724.80 12984.11 15509.17 1596.50 17945.29 690.95 92.94 839.61 148.89 8633.71 648.48 9282.19 73.48 307.33 14766.32 11293.25 706.88 12000.14 101.40 201.18 19436.56 1831.31 52.10 1883.41 2198.95 54.00 2252.96 741.36 2378.50 100.00 1035.30 3765.55 80.00 2003 2004

. 2005 2006 2007 2008

1134.50 4126.27 1570.00

1522.87 4191.36 750.00

2125.01 6937.53 1320.00

2641.00 8485.18 1480.00

4486.54 54.00 4540.55

3241.86 29.00 3270.86

5271.30 32.00 5303.30

5598.82 89.00 5687.82

13759.05 1580.29 15339.35 135.78 289.91 27136.37

17075.59 1924.40 18999.99 154.52 498.74 29388.34

20047.92 2215.42 22263.34 196.10 579.14 38724.51

24344.73 2924.39 27269.12 228.36 764.29 46651.53

937.51 179.75

830.06 239.25

1385.81 290.75

1708.40 328.49

1890.61 793.43 19461.78 22325.58 2147.13 25410.23

2370.44 1007.79 20467.16 23845.39 2263.37 27178.07

2867.19 886.30 27903.72 31657.21 2843.53 36177.30

2544.51 955.50 34539.72 38039.73 3592.29 43668.93

810.00 681.13 40.00 195.00 1726.13 27136.37

945.00 883.45 40.00 129.47 1052.92 28230.99

1247.40 1045.08 40.00 370.54 2596.58 38773.90

1309.77 1295.26 40.00 304.51 2982.59 46651.53

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Million Taka
2002 2003 2004 2005 2006 2007 2008

Interest Income Interest on deposit and borrowings Net interest income Commission, exchange and brokerage Other operating income Total operating income Salaries, Allowances etc Depreciation and other non-cash expenses Other operating expenses Total operating expenses Profit before provision Provision for loan &Advances Profit before tax Provision for tax Net income Earning per share (Taka)

998.73 599.25 399.48 164.82 36.13 691.41 117.96 23.47 67.65 209.08 482.33 47.82 434.51 182.97 251.54 83.85

1219.39 692.08 527.30 181.27 38.79 866.44 142.93 23.74 83.38 250.05 616.39 60.72 553.67 317.28 236.39 52.53

1355.59 816.98 538.60 232.56 48.36 951.87 152.40 26.42 83.82 262.45 689.22 160.00 527.22 235.74 291.74 43.18

1781.04 983.98 797.05 237.89 46.73 1244.22 226.46 33.37 111.65 371.48 872.73 242.30 628.43 342.94 285.49 35.25

2278.54 1315.86 962.68 307.29 58.74 1554.45 292.20 43.17 39.23 462.44 1092.01 80.39 1011.62 467.46 291.74 58.64

2866.57 1928.47 938.10 414.08 62.38 1621.05 331.18 44.83 44.79 529.94 1091.10 232.87 808.14 545.83 282.96 21.60

3829.43 2708.91 1120.51 489.18 67.61 2351.39 548.93 52.94 53.44 817.27 1534.11 233.94 1250.89 747.10 549.95 41.99

2.7 # RESOURCES AND CAPABILITIES

BASIC Bank Limited is well prepared to and capable of meeting the demand for a broad range of banking services. It has got adequate resources, both human and physical, to provide the customers with the best possible services.

Physical and technological resources

A great deal of investment for developing the physical resource base of the Bank has been made. The Bank has its presence in all the major industrial and commercial hubs of Bangladesh in order to cater to the needs of industry and trade. At present, there are twenty-seven conveniently located branches throughout Bangladesh. There are ten branches in the capital city of Dhaka, six in Chittagong and one each in Narayanganj, Narsingdi, Rajshahi, Saidpur, Bogra, Khulna, Jessore, Sylhet, Moulvibazar, Comilla, and Barisal.

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Major features of these branches are:

Fully computerized accounts maintenance. Well decorated air conditioned facilities. A fully operational computer network which is currently being implemented. The work of Local Area Network (LAN) and Wide Area Network (WAN) installation having reliable and secured communication between the branches and the Head Office is in progress to facilitate any Branch Banking and ATM Services.

Money counting machine for making cash transactions easy and prompt. Fifteen out of twenty six branches are authorized dealers of foreign exchange. This facilitates speedy disposal of transaction of export and import trade.

Human Resources
BASIC Bank Limited has a well diversified pool of human resources which is composed of people with high academic background. Also, there is a positive demographic characteristic most employees are comparatively young in age yet mature in experience. As of December 2003 the total employee strength is 523. The strength is 435 excluding the menial staff. BASIC Bank Limited has been investing its resources with a view to developing an efficient and professional work force. Two approaches are mainly used in this regard.

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2.8 # ORGANOGRAM:
CHAIRMAN

BOARD OF DIRECTORS MANAGING DIRECTOR

GM

GM

GM
(Audit & Inspection)

International Division

Credit Division

Establishment
DEVELOPMENT

Central Accounts

&

Industrial Credit Division

Personal Division

Deputy General Manager

Assistant General Manager. Manager Deputy Manager Assistant Manager Senior Officer Officer Assistant Officer Figure:1 Clerical Staff:

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Banking Staff Go-down Staff

Non-Clerical Staff: Messenger Staff Security Staff

Activities:
A. Industrial Credit
Million Taka 1997 1408.25 1998 2028.50 1999 2062.19 2000 2735.50 2001 3769.00 2002 2735.50 2003 6252.00 2004 7691.20 2005 9987.50 2006 12243.56 2007 13901.40 2008 17226.40 Outstanding at year end

BASIC Bank's services are directed towards the entrepreneurs in the small industries sector. A small industry, as per Industrial policy 1999 approved by the Cabinet, has been defined as an industrial undertaking whose total fixed investment is less than Tk.100 million. The industrial loan reflected a significant growth of 23.91 percent over the previous year. Total outstanding industrial loans including term and working capital stood at Taka 17,226.40 million at the end of 2008 compared to Taka 13,901.40 million of 2007. Total outstanding term loan stood at Taka 6,206.75 million as on December 31, 2008 compared to Taka 5,055.58 million in 2007 reflecting a growth of 22.77 percent. The outstanding working capital finance extended to industrial units stood at Taka 11,784.08 million at the end of the reporting period compared to Taka 9,525.98 million in 2007. Growth rate here was 23.70 percent. BASIC Bank's services are specially directed towards promotion and development of small industries. Its exposure to small and medium industries sector accounted for 56.52 percent of the total loans and advances. During the year total of 87 projects were sanctioned term loan. Out of which 26 were new and the rest were under BMRE of the existing projects. As on 31 December 2008, 801 projects

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were in the portfolio of the bank. The textile sector including garments being one of the major contributors to national economy dominated the loan portfolio of the Bank. Other sectors financed include engineering; food and allied industries; chemicals, pharmaceuticals and allied industries; paper, board, printing and packaging; glass; ceramic; and other nonmetallic goods and jute products. Recovery rate of project loan was 90.81 percent.

B. Commercial Credit:
The Bank also supports development of trade, business and other commercial activities in the country. It covers the full range of services to the exporters and importers extending various facilities such as cash credit, export cash credit, packing credit, short term loans, local and foreign bills purchase facilities. As on December 31, 2008 total outstanding commercial loans stood at Taka 9,278.26 million Compared to Taka 7,681.74 million in 2007.
(Source: Annual Report 2008, BASIC Bank Ltd.)

Figure 1: Trend of Commercial Credit

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C. Micro Credit:
BASIC Bank launched a Micro Credit Scheme in 1994. Micro Credit Scheme provides for the poor for generation of employment and income on a sustainable basis particularly in urban and suburban areas. The Bank follows three systems of credit delivery. These___are: 1. Lending to the NGOs who on-lend to their members. At present there are 15 such NGOs. 2. Lending direct to the targets groups or ultimate borrowers under the Banks own management. 3. Lending direct to the member-borrowers and NGOs providing nonfinancial services like group formation and monitoring and supervision on exchange for a supervision fee. At the end of 2008, total amount of Taka 764.46 million remained outstanding as against Taka 680.13 million in 2007. Recovery rate during this period remained at a satisfactory level of 98.00 percent.
(source: Annual Report 2007, BASIC Bank Ltd.)

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Figure 2: Trend of Micro Credit

D. Foreign Trade:
The bank achieved substantial growth in export in 2008 and the performance of the bank in import business was also satisfactory. The Bank handled total export business of Taka 27,359.77 million and import business of Taka 22,270.87 million in 2008. The export and import business grew by 28.65 percent and 32.60 percent respectively. Major items of exports were garments, jute products, textile, leather etc. Items of import included mainly industrial raw materials, garments accessories, capital machinery, food items and other essential commodities.
(Source: Annual Report 2007, BASIC Bank Ltd.)

Figure 3: Growth of Import & Export

The Bank become a proud member of SWIFT (Society for Worldwide Interbank Financial Telecommunication) that would pave the way to achieving uninterrupted communication related to banking for international trade business and fund transfer.

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E. Other Activities: The Bank provides services for remittance, underwriting, guarantee, public offering of shares etc. Then also provides funds to investment and leasing companies. Then Bank has recently created a venture capital fund for equity support to innovative but risky projects.

Credit Rating
BASIC Bank Limited Credit Rating Report (Entity Rating) Year 2008 Long Term AA-1 Short Term ST-1

Credit Rating Information and Services Limited (CRISL) has assigned AA- (pronounced as double A minus) rating in the long term and ST-1 rating in the short term to the Bank for the year 2008 Banks rated AA- in the long term are adjudged to be of high quality, offer higher safety and have high credit quality. This level of rating indicates a corporate entity with a sound credit profile and without significant problems. Risks are modest and may vary slightly from time to time because of economic conditions Banks rated ST-1 in the short term are considered as the highest certainty of timely payment. Short-term liquidity including internal fund generation is very strong and access to alternative sources of funds is outstanding. Safety is almost like risk free Government shortterm obligations

BASIC Fortune
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BASIC Bank Limited has launched a Monthly Deposit Scheme (BASIC Fortune) on April 14, 2009. At present, this scheme is available in the following online branches: Bangshal, Dhanmondi, Karwanbazar, Uttara, Gazipur Chowrasta, Rajshahi, Rangpur, Saidpur, Comilla, Jessore, Barisal, Chowmuhana, Sholashahar, CEPZ, Dewanhat, Dilkusha, Narsingdi,Sirajganj, Moulovibazar, Mirpur, Babubazar, Tanbazar, Zindabazar, Bogra, Gulshan, Khatunganj, Asadganj, Khulna, Shantinagar, Jubilee Road and Main branch.

2.9 # Performance at a Glance of Shanti Nagar Branch:

i) Performance of Shanti Nagar Branch at a glance as on January 31, 2008 Table: 2 Key Areas Total Asset Total Deposit Total Advance Import Export Remittance inward Remittance outward Total Income Total Expenditure Gross profit Amount in Lac Tk. 4891.00 4352.16 2716.36 85.32 74.51 51.05 45.59 35.67 35.06 0.61

Source: Shanti Nagar Branch, BASIC Bank Ltd.

ii) Deposit of Shanti Nagar Branch as on January 31, 2008

Table: 3

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Type of Accounts Amount in LacTk. Current Deposit 174.95 Short Term Deposit 11.40 (STD) Sundry Deposit 37.80 3927.72 Term Deposit Savings Bank Deposits Total Deposits 200.29 4352.16

% of Total Deposits 4.02% 0.26% 0.87% 90.25% 4.60% 100.00%

Source: Shanti Nagar Branch, BASIC Bank Ltd. iii) Branchs Foreign Exchange position as on January 31, 2008 Key Areas Import Export Remittance Total Amount in Lac Tk. 8885.32 D74.51 0.00 159.83 Table: 4

% of total Business D 53.38% 46.62% 100.00%

Source: Shanti Nagar Branch, BASIC Bank Ltd.

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3.1 #GENERAL BANKING

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General banking is the starting point of all the banking operations . It is the department, which provides day-to-day services to the customers Main Functions of general banking department are the followings: 1. Accounts Opening Section 2. Accounts Section. 3. Local Remittance Section 4. Collection And Clearing 5. Cash Section

3.1.1 # ACCOUNTS OPENING SECTION

ACCEPTING DEPOSIT Bank is a financial intermediary, which mobilizes fund from surplus unit and allocates it to deficit unit. Surplus unit means the people who have surplus money and willingness to save . Deficit unit means the people who need money for industry, trade, business, or for personal use but dont have sufficient money of their own for such purposes . Bank mobilizes the fund by accepting deposits from depositors and allocates the fund by providing loan to borrower. Banker-customer relationship begins with the opening of an account by the customer. Opening of an account binds the same into a contractual relationship. But the selection of customer is very crucial. In fact, fraud and forgery of all kinds start by opening of an account by the customer (s). So, the bank takes extra care in its selection. One of the basic functions of commercial banks is to accept deposits. For accepting deposits both demand and time, BASIC Bank (Shanti Nagar Branch) offers the following types of accounts-

TYPES OF ACCOUNTS WITH TERMS AND CONDITIONS

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This part covers only following types of accounts1. Savings Bank Account 2. Current Account 3. Short Term Deposit (STD) Account

SAVINGS BANK ACCOUNT

This deposit is primarily for small-scale savers. Hence, there is a restriction on withdrawals in a week. Heavy withdrawals are permitted only against prior notice. Some Important Points are as follows-

GENERAL CHARACTERISTICS
As per BB instruction 90% of SB deposits are treated as time liability and 10% of it as demand liability a. b. c. d. Minimum opening deposit of Tk.5000/= is required; Interest is paid on this account . BASIC offers a reasonable rate of interest for SB A/C. Generally, banks require a 7-day prior notice if the total amount of one or more withdrawals on any date exceeds 25% of the balance of the account unless is given. The number of withdrawals over period of time is limited . Only two withdrawals are permitted per week. If there are more than two withdrawals are made in a week, no interest will be paid on rest amount for that month. Generally householders, individuals and other small-scale savers are the clients of this account

e.

CURRENT ACCOUNT

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Current account is purely a demand deposit account. There is no restriction on withdrawing money from the account. It is basically justified when funds are to be collected and money is to be paid at frequent interval. It is most suitable for private individuals, traders, merchants, importers and exporters, mill and factory owners, limited companys etc. Some Important Characteristics are as followsa. b. c. d. A minimum balance of TK.5000 has to be maintained. CD accounts are unproductive in nature as banks loanable fund is concerned . Sufficient fund has to be kept in liquid form, as current deposits are demand liability. Thus huge portion of this fund become non-performing. For this reason banks do not pay any interest to CD Accountholders. There is no restriction on the number and the amount of withdrawals from a current account.

STD (SHORT TERM DEPOSIT) ACCOUNT

Normally various big companies, organizations, Government Departments keep money in STD account. Frequent withdrawal is discouraged and requires prior notice. In BASIC, customers usually give an instruction that their current account will be debited whenever its deposited amount crosses a certain limit and this amount will be transferred to the STD account

COMMON FORMALITIES REQUIRED FOR EVERY ACCOUNT

Duly filled up Account Opening Form. Introducers signature on Account Opening Form to be verified by Manager under full signature. Two copies of passport size photograph of account opener(s) duly attested by the introducer.

3.1.2# ACCOUNTS SECTION

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Accounts department maintains all records of transactions and all types of statement. At the end of transaction hour all concerned section sends vouchers of transactions to this department. Accounts department compares all figures/ amount, contents of transactions with supplementary statement prepared by computer. If any discrepancy arises regarding any transaction then this department reports to the concerned department. Following are the activities of accounts department:

To record all transaction in the cash book. To record all transaction in the cash book. To prepare daily, weekly, monthly, half-yearly and yearly fund position. To prepare all kinds of statements related to Bangladesh Bank, Head office and National Board of Revenue (NBR). To prepare monthly salary statement, provident fund statement and administrative expenditure statement. To make charges for different types of duty.

3.1.3# LOCAL REMITTANCE SECTION

Cash remitting from one place to another is risky. So, Banks remit funds on behalf of the customer (s) to save them from any awkward happening through network of their branches. There are three modes of remitting funds. These are Pay Order (PO) Demand draft (DD) Telegraphic Transfer (TT) Call Deposit Receipt (CDR).

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PAY ORDER (PO)

Pay order is an instrument, used to remit fund within a clearing zone. Unlike cheque, there is no possibility of dishonoring PO. The PO can only be encashed through the branch that has issued the instrument.

PAY ORDER ISSUING PROCESS

For issuing a PO, following formalities are to be maintained. These are Duly filled up the application form by the customer. Deposit money either in cash or by cheque with necessary charges. Prepare the instrument and make necessary entries in the Bills Payable Register where payees name, date, PO no. etc are noted. Deliver the instrument to the customer after scrutinized and approved by authority by taking signature of the customer on the counterpart.

DEMAND DRAFT (DD)

DD is called Bankers Draft. It is an instrument, issued by a particular branch, drawn on another branch of the same bank, instructing to pay a certain sum of money. It is very popular instrument for remitting fund from one corner of a country to another. If DD amount is more than Tk.50000/=, a test code is given on IBCA. The a/c treatments will beWhen DD is issued: Cash/Customer A/CDebit H/O A/C X branchCredit Income A/c commission..Credit.

TELEGRAPHIC TRANSFER (TT)

Sometimes the remitter of the funds requires fund immediately. In that case, the banker is requested to remit the funds telegraphically. Different modes are Telegram, Telephone, Telex and Fax. Telegraphic Transfer is the most rapid and convenient but expensive method. The drawer and the payee should have accounts with BASIC bank. TT is issued against cash, cheque, and letter of instruction

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3.1.4# COLLECTION AND CLEARING SECTION

Customers do pay and receives bill from their counter party as a result of transaction . BASIC Bank Limited collects the bills on behalf of their customers . Collection mechanisms in BASIC Bank are clearing, Outward Bill For Collection, Inward Bills for Collection .

CLEARING When the bill is within the range of the clearinghouse it is sent for collection through clearing section. As far as safety is concerned customers get crossed cheque for the transaction Crossed check cant be encashed from the counter; rather it has to be collected through banking channel i.e., clearing. If a client of BASIC Bank received a check of another bank which is located within the clearing range and deposit the instrument in his account at BASIC Bank. Then BASIC Bank will collect the money through clearing house. After received the check BASIC Bank will credit client account . However, the amount is credited in the customer a/c but he will not get the money until the check is honored.

3.1.5 # CASH SECTION

Cash is the lifeblood of all financial activities. Cash section is a very sensitive point of the branch. This section deals with all types of negotiable instruments and it includes vault, used as the store of cash, instruments. The vault is insured up to Tk.20 lac. Insured amount yet to be enhanced to Tk. 40 lac. Operation of this section begins when the banking hour starts. Cash officer begins his/her transaction with taking money from the vault, known as the opening cash balance. Vault is kept in a more secured place. The amount of opening cash balance is entered into a register. After whole days transaction, the surplus money remains in the cash counter is put back in the vault and known as the closing balance. If the cash stock goes beyond this limit, the excess cash is then transferred to BASIC bank main branch. The main functions of this section are1. 2. Cash Receipt Cash Payment

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CASH RECEIPT
Cash receipt procedure is given belowi. ii. The depositor first fills up the Deposit-in-Slip. Depositor deposits the money.

iii. Officer receives the money, counts and then enters in the Cash Receipt Register, and finally signs with seal and dates the deposit-in-slip.

CASH PAYMENT
Some important check points for making the payment are as follows-

1.

Endorsement

Endorsement is done by putting signature of the drawer on the back of the negotiable instrument for the purpose of negotiation. By blank endorsement, an order instrument is made as bearer

2.

Crossing Generally two types of crossing are practiced, namely- General Crossing and Special Crossing. Basically it gives a direction to the paying bank not to pay the check amount over the counter. General crossing includes A/C payee crossing only. Drawing two parallel and transverse lines do it. On the other hand, special crossing is like general crossing but in addition bank name is also mentioned. This gives the direction to the same to pay the check only to the banker, whose name appears in the crossing or to his agent.

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3.2# Foreign Exchange- its meaning and definition:

Foreign exchange refers to the process or mechanism by which the currency of one country is converted into the currency of another country. Foreign exchange is the means and methods by which rights to wealth in a countrys currency are converted into rights to wealth in another countrys currency. In banks when we talk of foreign exchange, we refer to the general mechanism by which a bank converts currency of one country into that of another. Foreign trade gives rise to foreign exchange. Modern banks facilitate trade and commerce by rendering valuable services to the business community. Apart from providing appropriate mechanism for making payments arising out of trade transactions, the banks gear the machinery of commerce, especially in case of international commerce, by acting as a useful link between the buyer and the seller, who are often too far away from and too unfamiliar with each other. According to foreign exchange regulation act 1947, Anything that conveys the right to wealth in another country is foreign exchange. Foreign exchange department plays significant roles through providing different services for the customers. Opening or issuing letters of credit is one or the important services provided by the banks.

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4.1 # Foreign Exchange :

Foreign Exchange means foreign currency and it includes any instrument drawn, accepted, made or issued under clause (13), Article 16 of the Bangladesh Bank Order, 1972. All deposits, credits and balances payable in any foreign currency and draft, travelers cheque, letter of credit and bill of exchange expressed or drawn in Bangladeshi currency but payable in any foreign currencies. Bangladesh Bank issues Authorized Dealer (AD) license by observing the banks performance and also the customers associated with the bank for conducting foreign dealings.

F orei g n E xch ag e

I m p ort S ect i o n
Figure: 4

E xp ort S ect i o n R em i t a n ce S ect i o n

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Foreign Exchange

Export

Import

Remittance

1. Export L/C Scrutiny 2. BTB L/C opening 3. Acceptance of BTB LC 4. Payment of BTB LC 5. Export Bill Negotiation & Repatriation of Export proceed. 6. Statement, Returns & Correspondenc e related to Export.

1. 2.

L/C Opening Document checking 3. L/C Payment (Lodgment and retirement) 4. Statement, Returns related to Import

1.

Inward & Outward Remittance 2. Statement, Correspondence & Returns related to Remittance

1. Overall supervision of Local bill negotiation 2. Purchase of Local Bill 3. Adjustment of Local Bill 1. L/C advising & Transfer 2. Cash Incentive

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Figure: 5 Foreign Exchange Market Operations

4.2 # Export Section :

Foreign Exchange Regulation Act, 1947 nobody can export by post and otherwise than by post any goods either directly or indirectly to any place outside Bangladesh, unless a declaration is furnished by the exporter to the collector of customs or to such other person as the Bangladesh Bank (BB) may specify in this behalf that foreign exchange representing the full export value of the goods has been or will be disposed of in a manner and within a period specified by BB. Bangladesh exports a large quantity of goods and services to foreign households. Readymade textile garments (both knitted and woven), Jute, Jute-made products, frozen shrimps, tea are the main goods that Bangladeshi exporters exports to foreign countries . Garments sector is the largest sector that exports the lion share of the country's export . Bangladesh exports most of its readymade garments products to U .S.A and European Community (EC) countries . Bangladesh exports about 40% of its readymade garments products to U .S.A. Most of the exporters who export BASIC Bank are readymade garment exporters . They open export L/Cs here to export their goods, which they open against the import L/Cs opened by their foreign importers.

SCRUTINY AND NEGOTIATION OF EXPORT BILL

Bank deals with documents not with goods. The bankers are to ascertain that the documents are strictly as per terms of L/C. Before negotiation of the export Bill the bankers are to scrutinize and examine each and every documents with care. Negligence on that part of the bankers may result in non repatriation or delay in realization of export proceeds are incorrect documents may put the importers abroad into unnecessary troubles. The scrutiny of the Bill of Exchange (Draft) and other related documents should ensure that.

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 The documents are presented for negotiation before the expiry of the relative credit. The amount does not exceed the amount available under the credit. All the documents stipulated in the L/C are submitted. The corrections and alteration are properly authenticated in all documents. Export documents checking: i. General verification:

a) L/C restricted or not b) Exporter submitted documents before expiry date of the credit. c) Shortage of documents etc.
ii.

Particular verification:

a) Each and every documents should be verified with the L/C. iii. Cross verification:

a) Verified one documents to another.

While checking the export documents following things must be taken in consideration.
L/C terms: Each and every clause in the L/C must be complied with meticulously and ensure the following: i. That the documents are not state. ii. That the documents are negotiated within the L/C validity, it a credit expire on a recognized bank day. iii. That the documents value does not exceeds the L/C value.
Draft/Bill of Exchange

holiday its life is automatically become valid up to the next works

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Draft is too examined as under. i. Draft must be dated ii. It must be made out in the name of the beneficiarys bank or to be endorsed to the bank. iii. The negotiating bank must verity the signature of the drawer. iv. Amount must be tallied with the invoice amount. v. It must be marked as drawn under L/C No. dated. issued by.Bank. Presentation of export documents for negotiation: After shipment, exporter submits the following documents to BASIC Bank for negotiation. a. b. c. d. e. f. g. h. i. j. Bill of Exchange or Draft; Bill of Lading Invoice Insurance Policy/Certificate Certificate of origin Inspection Certificate Consular Invoice Packing List Quality Control Certificate G.S.P certificate

4.3 # Import Section :

Imports are foreign goods and services purchased by consumers, firms & Governments in Bangladesh. To import, a person should be competent to be a importer. According to Import and Export Control Act, 1950, the Office Of Chief Controller Of Import and Export provides the registration (IRC) to the importer. BASIC Bank checks the documents. The usual documents are,i. Invoice
ii. Bill of lading iii. Certificate of origin iv. Packing list v. Weight list vi. Shipping advice

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vii. Non-negotiable copy of bill of lading viii. Bill of exchange ix. Pre-shipment inspection report x. Shipment certificate

Import Procedures:
1. Registration with CCI&E a. For engaging in international trade, every trader must be first registered with the Chief Controller of Import and Export. b. By paying specified registration fees and submitting necessary papers to the CCI&E. the trader will get IRC (Import Registration Certificate).After obtaining IRC, the person is eligible to import. 2. Purchase Contract between importers and exporter: a. Now the importer has to contact with the seller outside the country to obtain the proforma invoice / indent which describes goods. b. Indent is got through indenters a local agent of the sellers. c. After the importer accept the preformed invoice, he makes a purchase contract with the exporter declaring the terms and conditions of the import. d. Import procedure differs with different means of payment . In most cases import payment is made by the documentary letter of credit (L/C) in our country. 3. Collection of LCA form:
Then the importer collects a Letter of Credit Authorization (LCA) form BASIC Bank, Shanti Nagar Branch.

4. Opening a Letter of Credit (L/C) In international environment, buyers and sellers are often unknown to each other . So seller always seek guarantee for the payment for his goods exported. Here is the role of bank. Bank gives export guarantee that it will pay for the goods on behalf of the buyer . This guarantee is called Letter of Credit. Thus the contract between importer and exporter is given a legal shape by the banker by its Letter of Credit.

a. Parties to Letter of Credit

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1. Importer ( Buyer)/ Applicant 2. The issuing Bank (Opening Bank) 3. The Advising Bank ( Notifying Bank) 4. Exporter /Seller ( Beneficiary) 5. Confirming Bank 6. Negotiating Bank 7. The paying/Reimbursing? Accepting/Remitting Bank Applicant: The person/Body who requests the bank (opening bank) to issue the letter of credit. As per instruction and on behalf of applicant, the bank opens L/C in line with the terms and condition of the seller contract between the buyer and the seller. Opening /Issuing Bank: The Bank which open /issue letter of credit on behalf of the applicant/importer. Issuing bank obligation is to make payment against presentation of documents drawn strictly as per terms of the L/C. Advising /Notifying Bank: The Bank through which the L/C is advised / forward to the beneficiary (exporter). The responsibility of advising bank is to communicate the L/C to the beneficiary after checking the authority of the credit. It acts as an agent of the issuing bank without having any engagement on their part. Beneficiary: Beneficiary of the L/C is the party in whose favor the letter of credit is issued. Usually they are the seller or exporter. Confirming Bank: The Bank which under instruction the letter of credit adds confirmation of making payment in addition to the issuing Bank. It is done at the request of the issuing having arrangement with them. This confirmation constitutes a definite undertaking on the part of confirming bank in addition to that of issuing bank.

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Negotiating Bank: Negotiating Bank is the bank, which negotiates the bill and pays the amount of the beneficiary. The advising bank and the negotiating bank may or may not be the same . Sometimes it can also be confirming bank. Reimbursing/Paying Bank: The Bank nominated in the letter of credit by the issuing bank to make payment stipulated in the document, complying with reimbursing bank. b. Application For L/C limit: Before opening L/C, importer applies for L/C limit . To have an import L/C limit, an importer submits an application to the Department of BASIC Bank Limited furnishing the following information, i. ii. iii. iv. v. vi. vii. Full particulars of bank account maintained with BASIC Bank Shanti Nagar branch. Nature of business Required amount of limit Payment terms and conditions Goods to be imported Offered security Repayment schedule

A credit Officer scrutinizes this application and accordingly prepares a proposal (CLP) and forwards it to the Head Office Credit Committee (HOCC). The Committee, if satisfied, sanctions the limit and returns back to the branch. Thus the importer is entitled for the limit. c. The L/C Application: After getting the importer applies to the bank to open a letter of credit on behalf of him with required papers. i. Documentary Credit Application Form:

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BASIC Bank provides a printed form for opening of L/C to the importer . This form is known as Credit Application form. A special adhesive stamp is affixed on the form . While opening, the stamp is cancelled. Usually the importer expresses his desire to open the L/C quoting the amount of margin in percentage. ii. iii. iv. v. vi. vii. Proforma Invoice: It states description of the goods including quantity, unit price etc. The insurance cover note: The name of issuing company and the insurance number are to be mentioned on it. The Letter of credit authorization (LCA) form: LCA form should be duly attested. The Form-IMP. Tax Information Certificate Forwarding for Pre-Shipment Inspection (PSI): Importer sends forwarding letter to exporter for Pre-Shipment Inspection . But all types of goods do not require PSI.
5. Securitization of L/C Application:

The BASIC Bank Official scrutinizes the application in the following manner, a. b. c. d. e. f. g. The terms and conditions of the L/C must be complied with UCPDC 500 and Exchange Control & Import Trade Regulation. Eligibility of the goods to be imported. The L/C must not be opened in favor of the importer. Radioactivity report in case of food item. Survey report or certificate in case of old machinery Carrying vessel is not of Israel or of Serbia- Montenegro Certificate declaring that the item is in operation not more than 5 years in case of car.

Examination of shipping documents: One of the basic principles of documentary credit is that all parties deal with document and not with goods (Articles 6 of UCPDC-600). That is why the documents should be scrutinized

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properly. If any discrepancy in the documents is found, that is to be informed to the party . A checklist may be followed for examining the documents.

4.4# Major Discrepancies:

GENERAL
1. 2. 3. 4. 5. Late shipment Late presentation L/C expired L/C over-drawn Partial shipment or transshipment beyond L/C terms.

BILL OF EXCHANGE (B/E) 1. 2. 3. 4. 5. Amount of B/E differ with invoice. Not drawn on L/C issuing Bank. Not signed Tenor of B/E not identical with L/C. Full set not submitted.

COMMERCIAL INVOICE (C/I) 1. Not issued by the Beneficiary. 2. Not signed by the Beneficiary. 3. Not made out in the name of the Applicant. 4. Description, Price, quantity, seals terms of the goods not corresponds to the Credit. 5. Not marked one fold as Original. 6. Shipping Mark differs with B/L & Packing List.

PACKING LIST

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1. Gross Wt., Net Wt. & Measurement, Number of Cartoons/ Packages differ with B/L. 2. Not market one fold as Original. 3. Not signed by the Beneficiary. 4. Shipping marks differ with B/L. BILL OF LADING/ AIRWAY BILL ETC (TRANSPORT DOCUMENTS) 1. Full set of B/L not submitted. 2. B/L is not drawn or endorsed to the Order of BASIC BANK LTD. 3. Shipped on Board, Freight Prepaid or Freight Collect etc. notations are not marked on the B/L. 4. B/L not indicate the name and the capacity of the party i.e. carrier or master, on whose behalf the agent is signing the B/L. 5. Shipped on Board Notation not showing name of Pre-carriage vessel/intended vessel. 6. Shipped on Board Notation not showing port of loading and vessel name (In case B/L indicates a place of receipt or taking in charge different from the port of loading.) 7. Short Form B/L 8. Charter party B/L 9. Description of goods in B/L not agree with that of Invoice, B/E & P/L 10. Alterations in B/L not authenticated. 11. Loaded on Deck. 12. B/L bearing clauses or notations expressly declaring defective condition of the goods and / or the packages.

OTHERS 1. N.N. Documents not forwarded to buyers or forwarded beyond L/C terms. 2. Inadequate number of Invoice, Packing List, B/L & Others submitted. 3. Short shipment Certificate not submitted.

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INVOICE It is to be scrutinized to ensure the following: 1. The Invoice is addressed to the Importer. 2. The full description of merchandise must be given in the invoice strictly as per L/C. 3. The price, quality, quantity, etc. must be as per L/C. 4. The Invoice must be language in the language of L/C. 5. No other charges are permissible in the Invoice beyond the stipulation on the L/C. 6. The amount of draft and Invoice must be same and within the L/C value. 7. If L/C calls for consular invoice, then the beneficiarys invoice is not sufficient. 8. Number of Invoice will be submitted as per L/C. 9. The shipping mark and number of packing list shown in the B/L must be identical with those given in the Invoice and other documents. 10. The Invoice value must not be less than the value declared in EXP Forms. 11. Invoice amount must be correct on the basis of price, quantity as per L/C. 12. Invoice amount, indicate sale terms/ Income terms VIZ FOB, CFR, CIF etc. 13. Consular Invoice must be stamped by the local consulate/embassy of the country to which the goods are imported.

OTHER DOCUMENTS Beneficiary statement, VISA/Export License issued by EPB, Certificate of Origin, Weight Certificate, Packing List, Inspection Certificate. Certificate of analysis, quality certificate, MCD duly signed and any other documents required by L/C each of these certificates/documents conform to the goods invoice and are relevant to L/C.

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Negotiating Bank will check the above documents whether it is as per L/C or not. If Negotiating Bank find everything in order or as per export L/C, bank will negotiate the document and will disburse the generated fund as per Banks norms. If the Negotiating Bank will find any discrepancies in the documents they will send the documents on collection or they can negotiate under reserve by the request of the exporter or they can seek permission/Negotiation authority from issuing Bank to allow Negotiating Bank to negotiate the documents despite the discrepancies. L/C issuing Bank will inform the matter to buyer, if the buyer accepts the discrepancies mentioned by Negotiating Bank, issuing bank will authorize the Negotiating bank to negotiate the discrepant documents.

COLLECTION DOCUMENTS Normally negotiating Bank will send the documents on collection basis mainly for the following discrepancies: 1. L/C expired; 2. Late shipment; 3. Late presentation; 4. L/C overdrawn; 5. Unit price differ between L/C and Commercial Invoice; 6. Consignee Name and address differ between L/C and other documents; 7. Discrepancies in B/L; 8. Any other Major discrepancies.

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4.5# Foreign Remittance Section:

The basic function of this department are outward and inward remittance of foreign exchange from one country to another country. In the process of providing this remittance service, it sells and buys foreign currency. The conversion of one currency into another takes place at an agreed rate of exchange, in where the banker quotes, one for buying and another for selling. In such transactions the foreign currencies are like any other commodities offered for sales and purchase, the cost (convention value) being paid by the buyer in home currency, the legal tender. Workings of this department:

Overall supervision of Foreign Remit. Dept. Foreign TT payment & Purchase of F . Drafts, preparations of F.B.P. (Foreign Bill Purchased). Issuance of outward TT & FDR Issuance of proceed responding certificate (PRC). Foreign Collection, Bangladesh Bank Clearing Check Collection, which comes from all branch of BASIC Bank Limited. Withdrawal from F.C. A/C. Encashment of T.C. & Cash Dollar and Sterling Pound. Deduction of Tax and VAT. On behalf of Bangladesh Bank. Preparation of related statements including convertible Taka Accounts. Preparation of IBCA & IBDA and Balancing of Collection and other special assignment as desired by Department in charge. Balancing of Account Statements.

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Compliance of audit & inspection. Statement of all related works submitted to Bangladesh Bank.

Inward Foreign Remittance:

Inward remittance covers purchase of foreign currency in the form of foreign T .T., D.D, T.C. and bills etc. sent from abroad favoring a beneficiary in Bangladesh . Purchase of foreign exchange is to be reported to Exchange control Department of Bangladesh bank on Form-C.

Outward Foreign Remittance:

Outward remittance covers sales of foreign currency through issuing foreign T .T. Drafts, Travelers Check etc. as well as sell of foreign exchange under L/C and against import bills retired. Sale of foreign exchange is reported to Exchange control Department of Bangladesh Bank on form T/M. Foreign exchange means foreign currency and includes all deposits , credits and balances payable in foreign currency as well as foreign currency instruments such as Drafts , T.C.s, bill of exchange, and Letters of Credit Payable in any Foreign Currency . All foreign exchange transactions in Bangladesh are subject to exchange control regulation of Bangladesh Bank.
Foreign Remittance Department deals with the following instruments: Cash Remittance (Dollar Pound) / Sell Bank sells Dollar/Pound for using in abroad by the purchaser. The maximum amount of such sell is mentioned in the Bangladesh Bank publication of Convertibility of Taka for Currency Transactions in Bangladesh. Bank can purchase dollar from resident and non Purchase resident Bangladeshi and Foreigner. Most dollars purchased comes from realization of Export Bill of Exchange.

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Telex Transfer Outward TT

It

remits

fund

by

tested

TT

via

its

foreign

correspondence bank in which it is maintaining its NOSTRO Account. It also makes payment according to telegraphic message

Incoming TT

of

its

foreign

correspondence

bank

from

the

corresponding VOSTRO Account.

Foreign Demand Draft

Bank issue Demand Draft in favor of purchaser or any other according to instruction of purchaser. The payee can collect it for the drawee bank in which the Issuing bank of Demand Draft holds its NOSTRO Account. Bank also makes payment on DD drawn on this bank by its foreign correspondence bank through the VOSTRO Account. The procedure concerning issue of FDD is same as issue of Travelers check except that the customer is not required to submit his passport. Following steps to be followed in payment of FDD:

At first the FDD is to be crossed. Serial number is given. Forwarding letter to the bank with which the bank has agreement. Party is given the cash or his account is credited.

Foreign Demand Draft

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From the above discussion we may conclude the Foreign Exchange Procedures as following:

Port

(11) Document Placement Offers Proforma Invoice (1)

Importer
Offers Indent (1) Request for Forward Document Present Documents (6) (5) After Shipment Forward L/C (4)

Exporter

Local Agent
Inform about L/C

L/C opening (2) (8)

Issuing Bank/Opening Bank

Present Document

Advising Bank/Negotiating Bank

Order Of (3)

Claim for (9) Payment Payment

(10) Payment

Foreign A/C maintaining Bank/ Reimbursement Bank

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Figure: 6 Foreign Exchange Procedures

4.6 # Identification of Documents Used in Foreign Exchange Banking:

The following Documents are used in Export:

Bill of Exchange or Draft; Bill of Lading Invoice Insurance Policy/Certificate Certificate of origin Inspection Certificate Consular Invoice Packing List Quality Control Certificate G.S.P. certificates

The following Documents are used in Import: Invoice Bill of lading Certificate of origin Packing list Weight list Shipping advice Non-negotiable copy of bill of lading Bill of lading Certificate of origin

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The following documents are used in Foreign Remittance: Certificate of origin Remittance application ID card

4.7 # Appraisal of Export & Import Business of BASIC Bank Limited:

BASIC Bank's expertise in International Banking has a record of in-house growth over more than one decade. With limited network of branches at home and also a few correspondent banks worldwide it is handling the export-import business including homebound remittances. The following graph shows year-wise export-import business of BASIC Bank Limited. Though both export and import are increasing day-by-day, imports exceed exports which ultimately drastically hit the countrys negative Balance of Trade.

Figure 7: Export & Import position

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4.8 # Performance of Foreign Exchange Business of BASIC Bank Limited

The following table shows year-wise performance of foreign exchange operations consisting item-wised income generating avenues. All the figures show positive growth which generally signals foreign exchange business as a profitable business in Bangladesh. Within all the income avenues, income from exchange gain shows highest figure in taka value. Growth rate here was 48.92%. Income from Letter of Credit and Letter of Guarantee were the second and the third largest among the income avenues respectively.

Income from foreign exchange business of BASIC Bank limited Particulars 2004 2005 2006 Foreign bill Purchased 460,581 360,461 654,329 Local bill Purchased 3,833,860 4,485,557 8,646,784 Remittance 7,730,748 7,702,293 7,968,002 Letter of Guarantee 14,160,897 21,397,445 23,360,370 Letter of Credit 66,555,289 75,284,688 96,433,989 Bills for Collection 2,846,448 4,078,047 8,747,327 Acceptance 5,195,369 7,048,898 8,747,327 Export bill 442,527 538,912 599,694 Miscellaneous(includes 1,353,563 2,387,148 3,312,449 commission on sale of PSP,TC (A) Total 102,579,282 123,283,450 157,649,764 (B) Exchange gain 129,977,023 114,610,826 149,640,436 (Profit on exchange trading)

2007 628,965 9,041,451 8,280,081 39,869,621 106,869,561 10,792,897 10,792,897 570,415 6,491,052 191,235,959 222,845,221

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Total (A)+(B)

232,556,305

237,894,276

307,290,200

414,081,179

Revenues earnings from foreign exchange section are now graphically presented.

Figure 8: Income from Foreign bill purchased shown

Figure 9: Income from Local bill purchased shown

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Figure 10: Income from Remittance shown

Figure 11: Growth of income from remittance shown

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Figure 15: Income from Letter of Guarantee

Figure12: Income from Letter of Credit

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Figure 13: Income from Bills for collection

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Figure 14: Income from acceptance

Figure 15: Income from Export bill shown

Figure 17: Income from Exchange gain (Profit on exchange trading) Figure 18 shows the growth of income from exchange gain consisting profit on exchange trading only. In 2005 growth was negative, but in 2006 & 2007, exchange gain shows positive trend.

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Figure 18: Growth of Income from Exchange gain

BASIC Bank Limited 4.9 # Schedule of Charges Related to Foreign Exchange

February-2010

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Item

Amount/Rate Letter of Credit

i) 0.40% Per Quarter ii) Minimum Tk 500 i) 0.40% Per Quarter ii) Minimum Tk 1000 i) 0.40% Per Quarter ii) Minimum Tk 1000 i) 0.50% Per Quarter ii) Minimum Tk 750 i) 0.25% Per Quarter i) 0.40% Per Quarter and 0.20% for local acceptance ii) Minimum Tk 750

(a) L/C opening commission at sight i) 0.40% Per Quarter (b) L/C opening Commission under Aid/Loan/Grant/Barter/Credit other than Deferred (c) Usance Back to Back L/C opening Commission (d) L/C opening Commission under Deferred payment (e) L/C's at 100% Cash Margin i) 0.25% Per Quarter (f) Acceptance commission under deferred payment

Mailing Charge

If L/Cs are transmitted by (a) Registered mail (b)Courier Service (a) If L/C is transmitted by full text SWIFT

At actual At actual

SWIFT Charge

3 4

At actual

Amendment of L/C
(a) If Amendment includes increase of value or extension of time (b) Other Amendments (c) Amendment of L/C by mail (d) Amendment of L/C by courier service (e) If Amendment of L/C transmitted by SWIFT (i) On beneficiaries account (ii) Foreign correspondent charges for negotiation and reimbursement Charges for handling discrepant import documents Inquiry Fees relating to L/C s Collection of credit report on the beneficiary of LCs Interest on PAD Same as L/C opening Commission Tk 750 Tk 750 + Mail Cost At Actual Tk 750 + Courier Cost At Actual Tk 750 + SWIFT Charge At Actual

Foreign Correspondence Charges

No charge. In case of nonpayment of charge by the beneficiary, actual charge to be realized from the importer At actual $50 for foreign document, Tk 500 for local document At actual At actual plus +SWIFT Charge At Actual Interest rate applicable for commercial lending/ as per sanction

6 7 8 9

Import Transactions

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a) IMP b) LCA

Tk 100 per set Tk 150 per set

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c) L/C application form

Tk 300 (Plus cost of adhesive , stamp in addition to above charges)

Export Transactions

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a) Negotiation/Collection commission for export bills b) Advising L/Cs (both foreign & local) to local beneficiary c) Advising amendment of L/Cs(local & foreign) d)Transfer of export L/C (per endorsement/transfer) e) Adding of confirmation to L/Cs advised by BASIC f) Overdue interest on FBP or LBP

0.15% Tk 750 (Negotiable by Head Office) Tk 750 (Negotiable by Head Office) Tk 750 At Actual Int to be recovered beyond 21 days against sight bills and beyond usance period against usance bill @ commercial interest rate as per schedule of interest/ Bangladesh Bank Directives/Sanction Advice At Actual At actual At actual

g) Mailing on export document by post h) Mailing of export document by courier i) SWIFT charges for sending payment instruction or reimbursement

Export Transaction

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a) Issuance of "EXP" Form b) Issuance of PRC c) Issuance of any other certificate d) Cash incentive document processing charge a) Issuance of Foreign Guarantee b) Issuance of Counter Guarantee c) Issuance of shipping guarantee in absence of original import document provided 100% margin in cash is built

Tk 100 per set Tk 500 or negotiable by HO management Tk 500 0.20% on disbursed amount, Min Tk 500/Bangladesh Bank Directives 0.50% per Qtr + Commission and charges of foreign correspondents + SWIFT charges At Actual 0.50% per Qtr/Negotiable with Counterpart + SWIFT charge At Actual Tk 1000

Foreign Bank Guarantee

13

Foreign Remittances (Inward)

14

a) Collection of foreign currency plus Draft/Cheque/TC drawn on Banks outside postage/courier charges Bangladesh a) Issuance of TC b) Issuance of cash(FC) c) Issuance of FDD d) Cancellation of FDD/Cheque drawn on Bangladesh Bank

At actual as per foreign Bank's charge

Foreign Remittances (Outward)

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Ruling TT/OD selling rate plus 1% commission Ruling TT,OD Selling Rate Ruling AT TT, OD Selling Rate Tk 300 per instrument plus SWIFT charge/Postage

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f) Issuance of TT abroad

TT,OD Selling Rate + SWIFT Charge At Actual

Student (Studying Abroad)

16 17

a) File opening and handling charge

For SAARC Country :Tk 1500 For Other than SAARC Country :Tk 2500

Others
a) FC DD on Bangladesh Bank b) Issuance of counter FC draft in favor of local bank c) Disposal of remitted fund on A/C of home remittance Tk 300 per instance Minimum USD 50 and Maximum USD 100 a) In local areas charges of PO & postage b) Other areas charges of DD/TT plus postage/SWIFT c) Same charges through IBCA also

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5.1 # Corporate Social responsibility (CSR)

Today, Corporate Social Responsibility (CSR) is a fundamental part of business. The notion of CSR is gaining fast acceptance globally as every business should have its contribution

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voluntarily to the society, to its customers, to employee, to the communities and to the environment. CSR is an obligation beyond statutory obligation and BASIC Bank Ltd. Believes that such obligation paves the opportunity to build better relationship with all stakeholders. BASIC Bank Limited a state owned scheduled bank, adjudged as one of the soundest banks in Bangladesh is running on slogan Serving People for Progress. The slogan manifests the commitment of the bank to comply its social responsibility. Recognizing the importance of CSR and being a socially responsible organization BASIC Ban took some initiatives stated below:

5.1.1 # FINANCING SMI

The bank is unique in its object. It is statutorily obligated towards the promotion and development of small and medium industrial sector. As per mandate of memorandam.50% of loan able fund of the bank also put emphasis on the interests of stakeholders, give due consideration to sustainable development of communities and environment issues in all aspect of its operation.

5.1.2 # SPORTS AND CULTURE

As part of corporate social responsibility the bank engage itself in sponsoring sports. The bank sponsored 26th and 27th National Junior Chess Championship and Inter-district National Women Handball Tournament-2007.

5.1.3 # DISASTER RELIEF

BASIC Bank provide donation to people affected by natural calamities. In 2007 the bank contributed Tk.25.00 lac as donation to the Chief Advisers Relief & welfare fund for the flood affected people. Another Tk.25.00 lac of donation was made to the Chief Advisers relief & welfare fund for SIDR affected people.

5.1.4# EDUCATION

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BASIC Bank patronizes meritorious students. BASIC Bank gold Medal was introduced by the bank for the meritorious students of the department of banking, University of Dhaka. Besides BASIC Bank has been accommodating internship facility for the fresh and meritorious graduates from public and private universities and different business school to give them on job and practical experience about banking. Such program helps the participants to choice and plan their carried more confidently. In 2008 a total of 144 students were given same facility.

5.1.5# ENVIRONMENT PROTECTION

As a part of CSR contribution BASIC Bank is adopting environmentally responsible practice in its operation. In its business operation BASIC Bank always consider the effects of banks financed projects on environment. This issue is included as a part project appraisal.

Fuel driven vehicles are a major cause of air pollution and fuel procurement is a major source of expenditure of foreign currencies. Keeping these dual issues in mind we have been financing 23 CNG refueling projects of which 09 in 2008. These projects are environment friendly, pollution free and saving foreign currencies.

5.2 # PROFESSIONAL DEVELOPMENT & ACHIEVING EMPLOYEE SATISFACTION

Efficient human resources are real capital of an institution and professional development is a must for banking career. Banking environment is changing regularly, employees have to face new challenges and compliance issues are getting momentum. To attain sustaince issues are getting momentum. To attain sustainable growth employees must gain regular training and education. To strengthen the capacity and sharpen the skills and productivity of our employees to face these changing situation and new challenges, we regularly arrange training on professional and contemporary banking issue. The bank recognizes the valuable contribution of its employees made to the bank. BASIC Bank invests substantial amount in training and its training institute arrange regular training program and seminar to strengthen the knowledge, competence and expertise of the employee to face challenges in this steeply

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competitive market. Besides a good number of employees were also attended training, workshop and seminar organize by different organization at home and abroad on various issues. In 2008 we trained total 556 employees of our bank of which 11 was trained abroad.

5.2.1# STAFF WELFARE

Staff welfare is an issue that receives topmost importance in BASIC Bank Ltd. Has a benevolent fund. Along with giving retirement benefit another objective of the fund is contributing for humanitarian works. The bank sanction grant from this fund for treatment of its employees and their dependents. BASIC Bank has introduced a Superannuation fund instead of attractive retirement benefit for the employees. Deserving candidates are also given promotion and increment regular. We are also contemplating to introduce performance awards. Employee satisfaction is a key indicator of the attitude of the employee towards their work environment. So the bank always tries to give its employees healthy, clean and congenial atmosphere in the work place.

5.2.2# OTHER ACTIVITIES:

Apart from above the bank sponsored Baishakhi Fair-1415 to encourage development of small and Cottage Industries by contributing Tk. 3,00,000.00. The bank also sponsored th alumni get together of English department Alumni Association, University of Dhaka by contributing Tk.50, 000.00 only. The 10th anniversary program of American Alumni Association was also sponsored by the bank by contributing Tk.50, 000.00 only. The bank is also committed to perform the following activities in the coming days as a part of its responsibility to the society.

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Important product and service that promote sustainability and reduce adverse environmental impact.

Offer high value added products and service Forest unrestricted work working atmosphere showing equal respect for all casts and creeds and irrespective of gender.

Arranging vocational training for the unemployed Ensure that all of our projects have Effluent Treatment plant(ETP)

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6.1 # Achievements:
The performance of BASIC Bank Limited has been satisfactory since its inception in respect of all the measurement parameters. The total assets of the Bank increased to Taka 46,651.53 million at the end 2008 from Taka 38,773.91 million in the previous year. The growth rate was 20.31 percent. Deposit rose from Taka 31,947.98 million in 2007 to Taka 38,368.23 million in 2008 showing a growth rate of 20.09 percent. Loans and advances stood at Taka 27,269.13 million as on December 31, 2008 against Taka 22,263.35 million at the end of 2007, recording a growth rate of 22.48 percent compared to 23.86 percent in the previous year. All out efforts were made to improve the recovery rate and control non-performing loans and advances. Although the recovery rate of project loans remained stable in the neighborhood of 96 percent the proportion of nonperforming loans to total loans increased to 3.25 percent in 2008 from 3.70 percent in 2007. Emphasis on the maintenance of quality of assets remained the centerpiece of the Bank's business strategy. Year 2008 was a period of high growth in loans and advances with 22.48 percent increase compared to 23.86 percent increase in 2007. Growth of industrial finance was moderate and loans to small and medium industries were 23.91 percent of total loans and advances. The industrial loan of Tk. 17226.40 million was distributed among 13 sectors. Textile sector registered the highest concentration being 36.24 percent of industrial loans and 23.59 percent of total loans. Textile sector is followed by: food & allied industries - 13.73 percent of industrial loans and 8.94 percent of total loans, chemical & allied industries - 12.97 percent of industrial loans and 8.44 percent of total loans and engineering - 11.44 percent of industrial loans and 7.45 percent of total loans.

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6.2 # SWOT Analysis :

The SWOT analysis comprises of the organizations internal strengths and weaknesses and external opportunities and threats. SWOT analysis helps to identify the current position of the organization. A SWOT analysis of BASIC Bank Ltd. has been done below:

Strengths First-class management Initially being a specialized bank, it caters to the needs of an entire target market Low customer base ensures dedicated attention to each customer Low service charges with no hidden cost Strong internal coordination Friendly environment SWOT Analysis

Weaknesses Heavily dependent on head office for decision making No foreign branches Most of the branches are situated in urban areas Low rate of interest on deposits Very few ATM Booths Small range of offerings Not enough promotional activities

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Opportunities Enlarging business by opening new branches in rural areas Innovation of new services Increasing demand for import, export and L/C through proper promotional activities Fully utilizing incentives provided to government banks

Threats Increased competition by foreign and local banks Political involvement in decision making Forecast of low growth in national economy due to adverse world economic situation and recession

Figure 19: SWOT Analysis of BASIC Bank Ltd.

6.3 # RECOMMENDATIONS

___________
I had the practical exposure in BASIC Bank Ltd. for just twelve weeks, with my little experience in the bank in comparison with vast and complex banking system, it is very difficult for me to recommend. We have observed some shortcomings regarding operational and other aspects of their banking. On the basis of my observation we would like to recommend the following recommendations-

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1. Document discrepancy charge varies from customer to customer. They dont charge to prime customer. We think that the bank should review the customers' behavior for a period of time and should develop a certain policy in this regard. 2. When they calculate loan against documentary bill, they provide dollar rate $65.Which is lower than other bank. We think they should increase the dollar rate.

3. In case of Export L/Cs, the Government encourages the exporters by giving different facilities like tax-cuts. We think the bank should also think about such type of facilities to be given to the Exporters because Bangladeshi Exporters like Readymade garments Exporters are going to face a tuff situation in coming years from the exporters of other countries. 4. In case of Export L/Cs, sometimes customers insist to give their payments though their documents are found discrepant. In some cases, Bank has to give payment to these customers for different reasons. But it lessens the credibility of the Bank. We think the Bank should be as stricter as possible about giving payments against discrepant documents without hurting the customers. 5. Over burden of work and ill defined assignment unable the employee to discharge their duties in cool manner. It is also creates a hazardous situation in the work process. So all the employee should be assigned with proper and specific assignment.

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6. Th ey should expand their business more balancing way which means they should not focus on a particular industry like readymade garments industries. 7. To communicate with the Negotiating Bank, Advising Bank.

Reimbursing Bank the branch uses SWIFT. As well as these media the Bank could use the E-mail, which is cheaper and faster than those media.

8. BASIC Bank Ltd. now using software and that is Kastle. It is very dedicated software. It has real time online banking, ATM facilities and E-banking and lot of more. So we think it will be a great progress for the bank. I think the Management should employ at least few more employee in foreign trade department as I have seen from my practical experience that many customers wait for a long time for any service as they see that only one concerned official is doing their best to meet the requirements of the customers but as the foreign trade procedure is designed with many small tasks.

6.4 # CONCLUSION _______________________________

This is a well-established statement that practical situations always differ from theoretical explanation. During my internship period with BASIC Bank Limited almost all the desks have been observed. And I have found theory deviates from the practice more or less though

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three months are not enough time to find out all the discrepancy between theory and practice. Among all experiences some noticeable observations are described below: The officers were mostly courteous, friendly in nature and eager to help despite the tremendous workload. As a 100% Government owned bank, BASIC Bank is trying its best to extend their service to the public. A very working environment was remaining in the BASIC Bank Ltd., (Shanti Nagar Branch). During my long relationship with (Shanti Nagar Branch), it is found that the (Shanti Nagar Branch) provides all kinds of commercial banking services to its customers. Foreign Exchange department rendering all the services related to international trade and remittance. It is well established that theory without practice is blind. During the practical orientation I have observed the function of General Banking, Foreign Exchange, and Credit department of BASIC Bank which will help me a lot to understand the overall banking. Out of the above discussion a conclusion can be drawn after saying that, the present customer dealing procedure is quite well at this moment. The computerized transaction makes the system efficient and effective.

6.5 # Appendix_______________________________

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Questioner for Bank Officials:

1. What type of transaction is higher in the Foreign Exchange department of (Shanti Nagar Branch) Export Import Remittance 2. In Export Division, What type of transaction is higher? Local Bill (Demand Export), Foreign Bill. 3. Which made of Export financing is popular according to your opinion? Cash credit/Packing Credit Export Development Fund (EDF) Inland Documentary Bill Purchase (IDBP), Foreign Documentary Bill Purchase (FDBP).

4. After the shipment, what is the popular manner of dealing Foreign Bills? FDB for Collection FDBP. 5. What type of transaction takes more time to be executed? Cash credit/Packing Credit Export Development Fund (EDF) Inland Documentary Bill Purchase (IDBP), Foreign Documentary Bill Purchase (FDBP).

6. After the shipment, what is the popular manner of dealing Local Bills? IDB for Collection IDBP.

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7. In case of FDBP, What is the average time required for the adjustment of a bills Purchased? At sight (21Days) 30 to 60 Days 60 to 90 Days 90 to 180 Days.

8. In case of IDBP, What is the average time required for the adjustment of a bill purchased? At sight (21 days ) 30 to 60 Days 60 to 90 Days 90 to 180 Days.

9. In case of Foreign Bills, What Proportion of your Clients (Exporter) generally takes Reshipment Credit? Bellow 30% 30 to 60 Days 50 to70% Above 70%.

10. ----------------------- Post shipment credit? Bellow 30% 30 to 50 50 to 70% Above 70%.

11. In case of Demand Export, What proportion of your clients (Demand Exporter) generally takes post shipment credit their Back-to-Back L/C? Bellow 30% 30 to50 50 to70% Above 70%.

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12. Which service is more Risky----------------? Cash Credit (CC) / Packing Credit (PC) Export Development Fund (EDF). IDBP FDBP, Why--------------------------------------? 13. Which service is more Profitable for BASIC Bank Ltd? According to your Opinion? Why IDBP, FDBP------------------------. Cash Credit (CC) / Packing Credit (Pc) Export Development Fund (EDF) IDBP FDBP, Why-------------------------------------? 14. Do you think the volume of Export financing transaction is increasing day by day in BASIC Bank Ltd? Yes, but in negligible number No not at all Average number of defaulter Relatively large number of defaulter.

15. What according to you should be done to increase the volume of Export financing transaction and to ensure client Satisfaction in the upcoming days? Providing best service Recruiting more employees Simplifying the financing procedure Adding value (reducing the rate of interest/ changes etc.)

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Questioner for Bank Clients:

1. What type of services do you get from the foreign exchange department of BASIC Bank Ltd.? Export Import Remittance. 2. How long have you been engaged with BASIC Bank Ltd. in Conducting Foreign Exchange Transaction? Less than 1 year 1 to 5 years More than 5 years. 3. What is the type of your organization? Knitting & Dying Textiles & Fabrics Readymade Garments Others.

4. For What Purpose do you visit this Branch? LC Advising LC Opening Export Financing Import Financing.

5. Which of the following factors influenced you to choose this bank? Better service Quality Financial Benefits (lower interest rare, change etc) Prior corporate Relationship (like syndication loan, group financing etc)

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 Others (like conveniently location attractive organization promotion, suggestion of peer group etc.

6. As Compared to other bank, what do you find here? Superior service quality & good customer dealing Inferior service quality & good customer dealing Moderate service quality & good Bad customer dealing Indifferent. 7. As an Export Oriented Industry, What types of transaction does your organization do most? Foreign Export Local Export (demand export) 8. For which type of transaction does your organization take the financial help (facility of selling documentary Bills) of the bank? Foreign Export Local export (demand export) Both 9. Which mode of Export Financing is more complex according to your opinion? Cash Credit /Packing Credit Export Development Fund IDBP, FDBP.

10. Which mode of Export Financing is popular according to your opinion? Cash Credit/ Packing Credits Export Development Fund IDBP, FDBP.

11. As compared to others, what is the proportion of outstanding Loan of your Organization? Low

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 High Moderate

12. Compared to others, how is loan recovery rate of your organization? Good Moderate Bad. 13. Are you satisfied with the services received from BASICs Foreign Exchange department? Highly satisfied Moderately Satisfied Un- satisfied, Indifferent. 14. Which services will increase the number of client &their satisfaction? Reducing interest etc Improving service Quality Relaxing the Export Financing Procedure Strengthening the Client- Bank Relationship.

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6.6 Bibliography____________________________

Reading Materials for Foreign Exchange and Financing in International Trade Course --------------- BASIC Bank Limited. A Dictionary of Banking and Finance ---------- L. R. Chowdhury. Annual Report of BASIC Bank Limited. Foreign Trade and International Market --------- C. L. Gupta. Guidelines for foreign exchange transaction of Bangladesh Bank (Volume 1 & 2). Monthly Statement of BASIC Bank Limited, December, 2008 Various Official Records of BASIC Bank Limited. Foreign Exchange and Financing of Foreign Trade Ali Syed Ashraf,Foreign Exchange & Risk Management, First Mowla Brothers Edition, May 2005, Mowla Brothers,Dhaka. A Dictionary of Business (2003), 3nd edition, Oxford University Pre Hossain, Dewan Mahboob & Khan, Arifur Rahman (2006), Disclosure on Corporate Governance Issues in Bangladesh: A survey of the Annual Reports The Bangladesh Accountant,January-March,2006,pp 95-99

Marketing Research for Business Students by Mark Marketing Research by Naresh K. Malhotra

http://www.bangladeshbank.com http://www.basicbankbd.com http://www.idlc.com

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